My hybrid's heater stopped working during the coldest month. When the car was checked by the dealer, they found a "hole in the radiator caused by a rock", which is not covered by warranty and the battery was "going bad", which was covered by warranty. The battery problem was "probably due to the cold weather". I park in an enclosed garage every day and night, so would that really be the problem in southern, coastal Mississippi? Also, can you tell the leak is caused by a rock (conveniently not covered by the warranty)? The leak was small enough that smoke was used to find it. No warning lights came on, no leakage noted in my garage. Anyone have ideas as to the validity of their excuses?
Radiator leaking at 23,000 miles on 2010 Ford Fusion Hybrid
by LSK in Long Beach, MS on February 17, 2011
1 answer 1 comment
ANSWER by DaveJHM on February 18, 2011
My opinion - a radiator leaking due to physical damage may be difficult to disprove. It can indeed happen. I'm wondering how the stone got past the condenser (which sits in front of the radiator........) and hit the radiator though... The battery failure is cut and dry - they have specific test equipment that passes or fails a battery, clear cut.
COMMENT by LSK on February 18, 2011
Thanks for the feedback, it really helps to know what others think about the situation.