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R&I Automotive

(415) 539-0362
86 Verified Reviews
ray@doctorsofcars.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

625 Del Ganado Rd
San Rafael, CA 94903 USA

AUTO REPAIR EXPERIENCE

  • Raymond Vincent, Owner
  • Established 2006
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 27 Years of Car Repair Experience

R&I Automotive Reviews

OVERALL RATING

86 Verified Reviews
5 stars
(56)
4 stars
(25)
3 stars
(3)
2 stars
(0)
1 star
(2)
by - Verified Customer October 08, 2017

knowledge of the car mechanics, very respectful and reasonable prices.

by - Verified Customer October 03, 2017

Always accommodating and communicate well with customers. I love their services and quality of customer care.

by - Verified Customer September 28, 2017

Fast, Friendly, Personable & Supportive & Affordable Service with Informed Recommendstions!

by - Verified Customer September 27, 2017

This is a small shop, and they took me to a nearby Starbucks, so I could wait for my car. I appreciated their service.

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by - Verified Customer September 20, 2017

nice and timely experience.

by - Verified Customer September 17, 2017

Great staff

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by - Verified Customer September 11, 2017

The work was done quickly, but I feel the price was higher than some other places.

by - Verified Customer September 05, 2017

Excellent service

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by - Verified Customer August 31, 2017

simple oil change. delivered as promised.

by - Verified Customer August 24, 2017

R&I inspected a car I was going to buy. They did a thorough job.

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by - Verified Customer August 15, 2017

Thank you.

by - Verified Customer August 14, 2017

Great experience as usual......Ray runs a great sho

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by - Verified Customer August 03, 2017

Excellent local family owned business. Thorough; fair prices; Mechanics well educated in their craft. All in all, I am so happy to have found them. Above all ...... integrity!

by - Verified Customer July 31, 2017

Fabulous. Jason is awesome

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by - Verified Customer July 25, 2017

good service for long time

by - Verified Customer July 24, 2017

All good, just 1 minor detail was forgotten; to reset the oil monitoring system which I came back for and was quickly fixed.

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by - Verified Customer July 19, 2017

PROFESSIONAL and complete

by - Verified Customer July 13, 2017

My mother dropped the car off and left keys with staff. Staff called later denying that she had left them the keys. They made her return to shop at which point she asked if they'd looked inside the car for the keys, which they hadn't. Had her open the door with the spare that she brought. Again denied that she'd left them the keys and she had to go get another set made. Generally, the work done here is good. Unfortunately, after the customer service experience, I'll take my car to another shop.

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by - Verified Customer July 10, 2017

I have an old car, mainly used by my college-aged kids. The work that was done by R&I Automotive looks like it was performed as well as can be expected on a car that has over 240k miles and is 23 years old.

by - Verified Customer July 09, 2017

I have been using R&I Automotive for many years now and I have ALWAYS found them to be honest, on time, clean, courteous and charges to be fair. I have and will recommend them whenever I can.

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by - Verified Customer June 26, 2017

Ray is a great guy and is very trustworthy. I recommend this shop!

by - Verified Customer June 25, 2017

Usual pleasant and efficient service. Thank you.

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by - Verified Customer June 18, 2017

Extremely courteous and respectful. Repair cost was much lower than expected. Thank you!

by - Verified Customer June 15, 2017

Excellent as usual.

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by - Verified Customer June 15, 2017

Excellent service and professionalism.

by - Verified Customer June 12, 2017

My car needed a new motor and it was ordered and installed on schedule - now waiting for the 500mile check-up in another 300+miles.

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by - Verified Customer June 12, 2017

Great

by - Verified Customer May 31, 2017

My 2002 Honda Accord goes to R&I Automotive and nowhere else!

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by - Verified Customer May 29, 2017

Good and fast.

by - Verified Customer May 22, 2017

Ray and everyone there are exemplary.

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by - Verified Customer May 18, 2017

Good people, good shop. Knowledgable and no upselling. R&I Automotive is now my choice of shop to go to.

by - Verified Customer May 15, 2017

Fantastic group, I really trust the team and love the service.

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by - Verified Customer May 15, 2017

I have been going for the last 7 years without any issues. They are solid.

by - Verified Customer May 04, 2017

I recently switched to R&I after having a great relationship for 20 years with a fabulous shop in Novato. I went to R&I for an oil change and they were so thorough and helpful, I decided to have my repairs done there because it's more convenient for me than driving to Novato. The main requirement for me in choosing them was that I feel they are trustworthy. They gave me a thorough evaluation on my old car and were helpful in prioritizing the repairs to fit my budget. They delivered on everything I needed and made an effort to give me the best price possible. Very pleased with my experience there.

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by - Verified Customer May 02, 2017

This is at least the third time that I have had an oil change at R&I Automotive. I have been satisfied every time.

by - Verified Customer May 02, 2017

Very good, courteous service. They gave me clear timelines that they kept. Just thought the diagnostic price was a bit high.

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by - Verified Customer April 26, 2017

Thank you for the excellent service!

by - Verified Customer April 20, 2017

Excellent communication, the work was done on time & professionally. Their care for my car was expressed, they provided me with information about pending maintenance & overall I had a great experience!

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by - Verified Customer April 17, 2017

As a less mechanically informed single senior female, I am so happy to have Ray and R&I.

by - Verified Customer April 13, 2017

Quick resolution of the problem at a fair price.

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by - Verified Customer April 11, 2017

I appreciate the professional manner and respect provided.

by - Verified Customer March 30, 2017

The words Honesty and Integrity come to mind based on the advice given regarding my automotive problems. They are the BEST I have ever dealt with in auto repairs. Great people, great service and done with honesty and integrity.

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by - Verified Customer March 29, 2017

R and I are my 'go to' guys.

by - Verified Customer March 28, 2017

Got windshield wipers fixed, $200 was a joke to clean the wiper head and get it working. Wipers do not tuck into the hood like they used to and now they hit the side of the window (scratching stuff up). You guys couldn't even do wipers correctly so I will take it to the Audi dealer - where the car should have gone the first time. Will not be back. Strange too because I was looking for my local mechanic as I just moved back into the area. Shared this and figured you might be my shop. Not the case of course.

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by - Verified Customer March 27, 2017

Very professional, efficient service at a fair price.

by - Verified Customer March 14, 2017

Just an Oil change but things went fine.

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by - Verified Customer March 13, 2017

The best!

by - Verified Customer March 06, 2017

I had tires installed. Ray special ordered and had the tires at his shop the next day. The service was excellent. I was on a tight schedule and my car was ready ahead of their estimated time. Competitive pricing too. I'm extremely happy!

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by - Verified Customer February 28, 2017

Efficient, expert service and attention.

by - Verified Customer February 28, 2017

Helpful, knowledgeable, no rip off service, and quick turnover. I have already told my friends about my exceptional experience here!

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by - Verified Customer February 28, 2017

Excellent service.Yahoo does not permit my going to next.

by - Verified Customer February 28, 2017

Helped with tire problem promptly.

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by - Verified Customer February 26, 2017

We like R&I because we trust them to do a good job. They are friendly and helpful and have always provided good service.

by - Verified Customer February 22, 2017

Very professional, clean and do a great job!

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by - Verified Customer February 20, 2017

Extremely good!

by - Verified Customer February 12, 2017

Very good and reliant service.

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by - Verified Customer February 09, 2017

R&I's team do superb work -- careful, timely, honestly. They provide expert analysis, always figure out the problems I've had, and always fix them. I have often recommended R&I to others and will continue to bring my car to them.

by - Verified Customer February 05, 2017

They were very nice and helpful.

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by - Verified Customer January 31, 2017

Easy to make apt, clean shop, fair prices, good service.

by - Verified Customer January 29, 2017

Awesome!

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by - Verified Customer January 26, 2017

They have always done great work to my Subaru powered VW van. I greatly appreciate having a trustworthy mechanic team in our neighborhood.

by - Verified Customer January 24, 2017

R & I always provides top-quality professional auto service. They are reliable, courteous, prompt and always check back with me about estimates and time to completion of the work requested.

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by - Verified Customer January 17, 2017

Ray and staff have always been friendly and honest.

by - Verified Customer January 16, 2017

Friendly and professional.

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by - Verified Customer January 11, 2017

Great!

by - Verified Customer January 11, 2017

Handled repairs honestly, accurately and quickly.

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by - Verified Customer January 11, 2017

Honest and knowledgeable stand by their work.

by - Verified Customer January 10, 2017

Ray explains things well. He and his mechanics do a superb job. I feel like I can trust what he says.

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by - Verified Customer January 10, 2017

Great service. On time. Honest staff and friendly experience.

by - Verified Customer January 04, 2017

Friendly, efficient and thorough service.

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by - Verified Customer January 03, 2017

Very reliable ND trustworthy. Kevin is great the best.

by - Verified Customer December 29, 2016

I was given a clear explanation of what service needed to be done and why.

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by - Verified Customer December 28, 2016

I appreciate how considerate and flexible R&I is in working with my schedule, and I feel I can trust their advice and good results.

by - Verified Customer December 22, 2016

They noted a critical issue and provided me with the information needed to address it.

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by - Verified Customer December 19, 2016

Great service!

by - Verified Customer December 11, 2016

Owner is very responsive. Very fair and well priced. He always explains everything to me in detail. He gives me options that they cost less, because of the long-term advice and planning.

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by - Verified Customer December 08, 2016

I have always been satisfied.

by - Verified Customer December 01, 2016

They are honest, consistent and always find a way to fit us in. I trust them.

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by - Verified Customer November 30, 2016

I've been a customer for many years. They do excellent work in a professional and timely manner.

by - Verified Customer October 13, 2016

Friendly and professional.

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by - Verified Customer September 28, 2016

Excellent diagnosis and practical repair!

by - Verified Customer September 25, 2016

I took my car there in September 2016 for a brake check and rotor replacement. They were very professional and easy to work with. I was traveling the week that I needed it fixed, so they let me keep my car on their lot until I was back. Decent pricing.

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RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
93

R&I Automotive was established in 2006 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features an experienced team led by an ASE certified Master Technician. They are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “awesome”, “trustworthy”, “professional”, “friendly”, and "knowledgeable". A local shuttle service, rental & loaner cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Early Bird Dropoff
  • Loaner Car
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet

AFFILIATIONS

  • ASCCA

MESSAGE FROM THE SHOP

R&I Automotive specializes in Automotive Repair. Our customers bring their vehicles to us for routine maintenance and for complex auto repair jobs.Some of the repairs and services we provide: Diagnostic Services, Alignments, 30-60-90K Services, Smog Inspections (does not include "test only"), Air Conditioning Service & Repair, Exhaust Repair, Transmission Service & Repair, New Car Warranty Services, Electrical (Starters, Alternators & Batteries), Suspension, Shocks & Struts, Engines Tune-ups, Cooling Systems Service, Tires, Oil Change Service, Timing Belt Replacement, Brakes, Clutches, Power Steering System, Fuel System Service, Differential/Axle Service.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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