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R&C Auto Service

3596 Utah St, Pleasanton, CA 94566 Map & directions

Call Now: (925) 230-2288

See more real customer reviews

About R&C Auto Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
92
Tools & Equipment (?)
93
Customer Service (?)
93
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Carl Kuo, the owner, was a customer at R&C Auto prior to purchasing this shop in 2009. Carl has worked hard since then to establish a culture in the shop of good customer service, reasonable pricing, and all that he can do to make sure his customers feel at home. This RepairPal Certified shop has an experienced staff who are committed their craft. The technicians all have good foundational automotive training and they attend regular update training classes. An investment has been made in the professional quality automotive tools and computer diagnostic equipment that are need to make quality accurate repairs to today's vehicles. All work is backed by a 12-month / 12,000-mile warranty. Loaner vehicles, early bird drop off and a clean comfortable waiting area with wireless Internet are available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Ram
Saab Saturn Scion
Smart Subaru Suzuki
Toyota Volkswagen Volvo

Specialties

AC/Heating Check Engine Light Diagnosis Hybrid/Electric
Scheduled Maintenance Service & Repair Timing Belts Transmission Repair

Amenities

Early Bird Dropoff Loaner Car Wireless Internet

Customer Reviews 20 verified reviews

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R&C Auto Service
Verified Customer
September 19, 2013

I just think they are honest and dependable, and have quality service.

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R&C Auto Service
Verified Customer
September 18, 2013

They have great customer service. Their schedule is very accommodating.

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R&C Auto Service
Verified Customer
September 16, 2013

I think the service is good. I think there can be more improvement.

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R&C Auto Service
Verified Customer
September 16, 2013

I would enthusiastically recommend someone to go there. They were fast, dependable, and did the work on time at a fair price.

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R&C Auto Service
Verified Customer
September 14, 2013

I've been a client there for many years and I'm pretty happy with their service. I take all of my cars to R&C Auto. I'm pretty happy with their work.

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R&C Auto Service
Verified Customer
September 12, 2013

They get back to you right away and tell you the quote right away.

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R&C Auto Service
Verified Customer
September 05, 2013

They did a good job and they were pretty accurate. I had a couple issues afterwards and they were really willing to address those afterwards. They called me a month later just to make sure everything was ok. I thought that was pretty cool; not many places do that anymore.

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R&C Auto Service
Verified Customer
September 03, 2013

I have been there numerous times. They don't lie, they don't steal, they don't cheat. Their prices are reasonable and I am very happy with them.

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R&C Auto Service
Verified Customer
August 30, 2013

They fixed my car properly. The price was very good. They did it very quickly. Everything was great. The service was great, the price was great. I was very satisfied.

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R&C Auto Service
Verified Customer
August 24, 2013

They are very cheap. I just like the people who work there. They are very responsible so I like it.

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R&C Auto Service
Verified Customer
August 19, 2013

Friendly service.

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R&C Auto Service
Verified Customer
August 17, 2013

I have been going to the mechanics that work there for about eight years. They have excellent service. Their hospitality is amazing. They'll explain to you what's wrong with your car and how long they need to fix it.

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R&C Auto Service
Verified Customer
August 16, 2013

I like them. I think their pricing is good. They have good customer service.

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R&C Auto Service
Verified Customer
August 16, 2013

They always go above and beyond to make the repair process satisfactory. They're friendly, they're knowledgeable, and like I said they go out of their way to get it right. I just think they go above and beyond to make sure you're happy with the repair service.

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R&C Auto Service
Verified Customer
August 15, 2013

They are very good and honest. They're nice and they follow up with calls, so they're very good that way.

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R&C Auto Service
Verified Customer
August 14, 2013

They are very reasonably priced. They have a great staff of mechanics and front office staff. They inform you very well about what is being done. They are very fair and honest.

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R&C Auto Service
Verified Customer
August 14, 2013

They stayed on top of it and told me exactly what was wrong. They fixed the problem, unlike other shops.

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R&C Auto Service
Verified Customer
August 12, 2013

I'm happy with the service. The people are very friendly and helpful. Very accommodating.

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R&C Auto Service
Verified Customer
August 09, 2013

They have very great service. Great customer service as well as technical service.

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R&C Auto Service
Verified Customer
August 07, 2013

I think their service is very good. You make an appointment and they keep it and take care of you.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(925) 230-2288

Auto Repair Experience

  1. Carl Kuo , Owner
  2. Established 2009
  3. 3 Auto Repair Mechanics on Staff
  4. 42 Years of Car Repair Experience