What are the best Ford repair shops?
RepairPal Certified shops can diagnose and repair your 2016 Ford Escape. They provide transparent pricing with a minimum 12-month or 12,000-mile warranty on repairs and services.
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This is an unusual problem for a 2016 year model - perhaps the latch is repairable(?) Check out this video: https://youtu.be/em1_te2Yyck