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Protrans Automotive & Transmission Specialists

(951) 432-5178
99 Verified Reviews
sandee.protrans@gmail.com

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:30pm
S
Closed

ADDRESS

3420 Gato Ct
Riverside, CA 92507 USA

AUTO REPAIR EXPERIENCE

  • Samantha Radak, Owner
  • Established 1991
  • 5 Auto Repair Mechanics on Staff
  • 143 Years of Car Repair Experience

Protrans Automotive & Transmission Specialists Reviews

OVERALL RATING

99 Verified Reviews
5 stars
(64)
4 stars
(26)
3 stars
(3)
2 stars
(5)
1 star
(1)
by - Verified Customer October 20, 2017

It was good.

by - Verified Customer October 17, 2017

The staff are nice, the repair is good.

by - Verified Customer October 17, 2017

These are good folks to work with...kind of like family.

by - Verified Customer October 04, 2017

Just one thing I do not like they always keep my car two days.

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by - Verified Customer October 02, 2017

Starter went out, was recommended by AAA. Got in, first thing in the morning & was out by early afternoon. Very professional

by - Verified Customer September 08, 2017

Was really pleased with the professional and care given for a difficult auto situation. I would definitely use them again if I'm ever in need of assistance in Riverside.

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by - Verified Customer August 30, 2017

We love this shop

by - Verified Customer August 30, 2017

Customer service was excellent. The price was much better than what I had previously been quoted and I was contacted twice with additional work that was recommended, but at no point was I pressured to agree. Overall i am very happy with the shop and service!

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by - Verified Customer August 30, 2017

Very professional staff, explained the repairs needed , quality work and reasonable prices!

by - Verified Customer August 25, 2017

Took my vehicle in for some work concerning a leaking transmission price was quoted for labor and parts $425 by the time it was ready I ended up paying 2xs the quoted price. I get it back and mechanic tells me they solved my problem. Tells me the transmission is in ok shape but engine seems to be losing power I'm thinking why did these guys give me my vehicle back if there is another issue and the check engine light was erased? Figure out what the issue is with the scan tool . I'm the guy that doesn't want you to play with me bringing me back and forth I prefer to fix the problem completely but anyway they sent me on my way. My vehicle ends up blowing up the transmission due to extreme heat and a long drive. Not blaming them for that but it would be great to have had a thorough investigation of the transmission while they had it and asked me questions of how it's been driven and if I plan on making long trips they are named Protrans right? So I drive the vehicle back to their shop to find out I need a rebuild on my transmission for another 1800 and then I need a transmission mount and then they tell me the engine problem is due to a mass airflow sensor. I didn't like the way this was handled. After all the work done the vehicle is running like a champ.

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by - Verified Customer August 23, 2017

done well .Not charged to replace parts that failed.

by - Verified Customer July 28, 2017

Protrans is honest and the quality of work is excellent.

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by - Verified Customer July 28, 2017

I was very happy with the technician and the owner of the shop. After they heard my explanation of the problem they looked into it and determined right away what was the problem.

by - Verified Customer July 21, 2017

Good shop

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by - Verified Customer July 14, 2017

Great service!

by - Verified Customer July 12, 2017

Always great service!

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by - Verified Customer July 10, 2017

Had my AC checked and fixed very promptly. The manager and staff were all very courteous and efficient.

by - Verified Customer July 07, 2017

I like that all kinds of repairs are done here, not just mechanical, transmission, etc.

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by - Verified Customer July 05, 2017

Everyone was so nice and helpful.

by - Verified Customer June 29, 2017

Pro-Trans took care of my 2003 Honda which had a cracked fuel pump module even though it was just before the 4th of July weekend.

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by - Verified Customer June 29, 2017

I took the car in, explained the problem, and received a call with diagnostic and time frame. The car was ready as promised. I been going there for 12 years and will not go anywhere else. I have a 200-mile tow/road service to guarantee I go there and nowhere else.

by - Verified Customer June 28, 2017

Great customer service.

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by - Verified Customer June 09, 2017

They are one of the best auto shops that I've ever dealt with and are very accommodating to helping you out. Michael and the staff went the extra mile in helping me deal with several car issues, including the decision to retire my vehicle. Highly recommended!

by - Verified Customer June 07, 2017

Basically pleasant experience, with 2 'buts': due to the breakdown I had to have the repair done in Riverside rather than at home; when I asked my regular home mechanic what this very straightforward repair would have cost, his price was $100 less (i.e. 25%!). Also, the initially promised time of repair wasn't met, but then afterward Protrans did hurry to make my needed deadline. This was not a complex repair.

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by - Verified Customer June 07, 2017

I am extremely satisfied with Pro-Tran workmanship and their customer service was excellent. Highly recommend.

by - Verified Customer June 06, 2017

Once they stopped making excuses and addressed the situation, I felt they did a decent job in a timely manner. Idk how to determine what waa done. The car broke down again on Sunday, June 11th as clutch went out. Shop stated clutch 'may need to be replaced soon' but did not state it was imminently necessary. However current repair shop also discusses flywheel which indicates, severity - merely 4 days later. Mention was made that other freeze plugs were leaky but not recommended to fix all of them. I now know that a kit can be purchased for all of these for around $20. I noted also on Sunday that there was no coolant in the reservoir so again I refilled it. The current mechanic offered to replace them all for free during the process of clutch/flywheel job. I also think this shop misrepresents itself as giving priority to AAA customers but then states all customers are triple A. I don't know what to think.

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by - Verified Customer May 29, 2017

Friendly, trustworthy, and fair.

by - Verified Customer May 26, 2017

Nice job!

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by - Verified Customer May 15, 2017

Very family oriented. Will be back soon.

by - Verified Customer May 12, 2017

My most recent experience at this shop was great. I called and spoke to Sandy to make an appointment, dropped my car off, got a call from Mike a few hours later with my estimate and an explanation of everything they needed to repair, and was told it would be done by the same time the next day. The next day I got a call that it was completed on time. It was a completely hassle-free experience.

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by - Verified Customer May 09, 2017

I was overall pleased with my experience using Protrans Automotive for my vehicle repairs.

by - Verified Customer May 03, 2017

The job was done correctly the first time.

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by - Verified Customer May 02, 2017

Work performed was great.

by - Verified Customer May 01, 2017

Professional and Friendly. Have been a customer for years with several different vehicles.

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by - Verified Customer April 09, 2017

Good work.

by - Verified Customer April 05, 2017

I was very happy and definitely will return in the future.

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by - Verified Customer April 04, 2017

I've been going to this place with several cars. I followed an advisor that moved to this facility. I have been ver satisfied.

by - Verified Customer March 27, 2017

Mike took care of everything.

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by - Verified Customer March 17, 2017

The best automotive choice I've made.

by - Verified Customer March 13, 2017

I have referred a few other people to this repair shop.

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by - Verified Customer March 12, 2017

The employees were extremely friendly and made sure I understood exactly what was wrong with my car. They updated me with an explanation and a quote before they worked on the car, and they did not pressure me into making any decisions everything was up to me.

by - Verified Customer March 10, 2017

Good people.

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by - Verified Customer March 08, 2017

Protrans has always done a great job of fixing my cars. Their prices are fair and I would recommend them to everyone I know.

by - Verified Customer March 07, 2017

Great service at a fair price.

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by - Verified Customer February 27, 2017

Mike and the rest of the team were very courteous and efficient. My truck was repaired quickly and is running better than before!

by - Verified Customer February 27, 2017

I needed the battery to my car replaced and they were able to do it the same day. They also brought another issue to my attention and I will be bringing my car back for them to fix that as well.

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by - Verified Customer February 26, 2017

My car was fixed on time and I had no problems with price.

by - Verified Customer February 24, 2017

Michael and his wife do a great job at running their shop, their prices are very fair, and the quality of the work is excellent, I would highly recommend Pro Trans for everyone, thanks, Steve & Debbie.

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by - Verified Customer February 24, 2017

Very good!

by - Verified Customer February 17, 2017

Great service! Will definitely be back.

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by - Verified Customer February 10, 2017

Good.

by - Verified Customer February 08, 2017

Work was done quick.

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by - Verified Customer February 07, 2017

Great work and fair price. Clean place. Will use again.

by - Verified Customer January 29, 2017

Very nice and professional staff.

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by - Verified Customer January 22, 2017

Extremely polite. Treated me very well.

by - Verified Customer January 20, 2017

The people at Pro Trans are very professional at their job.

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by - Verified Customer January 15, 2017

Very pleased with service. Was greeted by the owner, and suggested additional maintenance. I will have it done in the near future. Pleasant experience!

by - Verified Customer January 11, 2017

Fast & Efficient!

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by - Verified Customer January 11, 2017

So Nice to meet such Caring and Honest Auto Repair Business People !!!

by - Verified Customer January 04, 2017

Very professional and friendly.

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by - Verified Customer December 29, 2016

As always, I received excellent service from Protrans.

by - Verified Customer December 28, 2016

This is a business that is customer oriented, very efficient and a pleasure to do business with. I will be back whenever I have the need and will recommend them to others.

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by - Verified Customer December 16, 2016

I have had two vehicles repaired at Protrans. Each time Mike & his team did a great job!

by - Verified Customer December 14, 2016

Good people!

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by - Verified Customer December 14, 2016

Everything went as expected!

by - Verified Customer December 04, 2016

Very happy with our experience, have been bringing our vehicles here for years.

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by - Verified Customer December 02, 2016

I appreciated that the garage stayed open after closing hours and waited for me to pick up my car. Couldn't leave work early so I had to come late. Very nice of them.

by - Verified Customer November 29, 2016

Great shop!

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by - Verified Customer September 28, 2015

Great customer service and thorough work done.

by - Verified Customer September 21, 2015

Everything explained, done promptly.

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by - Verified Customer September 17, 2015

Good, professional shop, but not for everyone, especially value and speed conscious.

by - Verified Customer September 13, 2015

Reliable, timely, quality work. Good people.

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by August 30, 2015

Outstanding service and professionalism.

by - Verified Customer August 30, 2015

Excellent service.

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by - Verified Customer August 26, 2015

Their recommendation was not the problem.

by - Verified Customer August 10, 2015

I have been Customer long time.

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by August 05, 2015

There customer service was great and I walked away confident that they had addressed the problem.

by - Verified Customer July 26, 2015

Very customer service oriented.

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by - Verified Customer July 09, 2015

Great customer service and good auto maintenance.

by - Verified Customer July 09, 2015

Good service.

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by - Verified Customer July 05, 2015

Good service but expensive.

by - Verified Customer June 30, 2015

Good communications, good service, good facility and nice people!

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by - Verified Customer June 29, 2015

Fixed. Correctly. First time. Good price.

by - Verified Customer June 24, 2015

Extremely helpful and they went out of their way to stay longer then operating hours so they could get my car in.

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by - Verified Customer June 07, 2015

Mike is an honest business owner and a brilliant technician. That paired up with great customer service, is worth the haul from Long Beach.

by - Verified Customer June 01, 2015

Excellent service.

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by - Verified Customer May 27, 2015

Great customer service.

by - Verified Customer May 20, 2015

Repairs are done according to estimate.

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by - Verified Customer May 11, 2015

They charged too much and won't finance my repair even that is my credit is good.

by - Verified Customer May 10, 2015

They charged too much.

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by - Verified Customer May 10, 2015

Good service.

by - Verified Customer May 06, 2015

They are very helpful as I know nothing about cars.

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by - Verified Customer April 20, 2015

I waited a reasonable time for the service being performed and a fair price.

by - Verified Customer April 13, 2015

It is easy to get service here...

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RepairPal Scorecard
91
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
93
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
94

Protrans Automotive & Transmission Specialists is a full service repair facility with special training for your transmission service and repair needs. This team of automotive professionals is very experienced and takes the time to attend regular training to help ensure your vehicle is repaired correctly the first time. This training, coupled with some of the best automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from transmission repairs, to check engine light diagnoses and repairs, to minor and major mechanical repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. They were described to us by their recent customers as “helpful”, “professional”, “reliable”, “honest”, and “brilliant”. For your peace of mind they back their work with a 12-month / 12,000-mile warranty. A local shuttle service, rental vehicles, Saturday business hours, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
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AMENITIES

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Heated Waiting Room
  • Rental Car
  • Se Habla Espanol
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASCCA

MESSAGE FROM THE SHOP

WELCOME TO RIVERSIDE AUTO REPAIR

We are a family owned business with over 50 years combined experience in caring for your automotive needs. At Protrans, we pride ourselves on our customers complete satisfaction. We believe that doing an honest job for people is just good business. Protrans makes the following commitments to all of its customers: To listen carefully to your vehicle repair concerns and needs. To thoroughly explain the service and/or repairs your vehicle needs. Promise that only highly trained technicians will work on your vehicle. To keep a detailed record of all services we performed on your vehicle and to provide you with reminders when preventative services are recommended.

A/C Services
Accessories
Belt, Hose and Filter Replacement
Brakes
Cooling System Service
Courtesy Check-up
Drivability Diagnosis
Electrical System Diagnosis & Service
Emissions
Fleet Services
Fuel System Service
Oil Change
Preventive Maintenanc

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Protrans Automotive & Transmission Specialists