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Professional Auto Diagnostics and Repairs, Inc

(757) 785-9719
108 Verified Reviews
service@proautodiagnostics.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed

ADDRESS

7210C Warwick Blvd
Newport News, VA 23607 USA

AUTO REPAIR EXPERIENCE

  • Michael Leech, Owner
  • Established 2005
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 30 Years of Car Repair Experience

Professional Auto Diagnostics and Repairs, Inc Reviews

OVERALL RATING

108 Verified Reviews
5 stars
(71)
4 stars
(26)
3 stars
(7)
2 stars
(0)
1 star
(4)
by - Verified Customer October 09, 2017

Jack was very professional, friendly and knowledgeable. We appreciate the excellent customer service. Thank you!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech October 18, 2017

Hi Toniska! Thank you for sharing your experience with us. It is great to hear that you had such a positive experience with our service manager, Jack. He definitely cares about our customers and strives for excellent customer service. We hope to see you again soon.

Lindsey, Pro Auto

by - Verified Customer September 28, 2017

I will always use them, they were extremely prfessional and told me all that was needed to repair my car exactly what I wanted. I would trust them to do all repairs on my cars. The staff was the best I've ever dealt with. Great job guys!!!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech October 11, 2017

Hi Darlene!

Thank you! We are so happy that you feel comfortable trusting us with your vehicle, which speaks volumes. Our shop is honored to hear that you feel we are the best. That is what we strive for, to offer the best service possible! We appreciate your continued support.

-Lindsey

by - Verified Customer September 27, 2017

Job well done.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech October 16, 2017

Hi Christopher! Thank you for your review. We are glad to hear that our shop was able to provide great service for you. Thanks for taking the time to send us your feedback. We look forward to seeing you again.

Lindsey, Pro Auto

by - Verified Customer September 17, 2017

Great shop

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech October 11, 2017

Hi Doug,

Thank you for the review. We are so glad to hear that you have had a positive experience with our shop. We look forward to seeing you again.

-Lindsey, Pro Auto

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by - Verified Customer September 12, 2017

Jack was fantastic! I'll go here again without question!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech September 27, 2017

Hi Austin!

We are so glad to hear that Jack was able to provide excellent service. We are proud to have him on our team. Thank you for sharing your experiences with us.

by - Verified Customer September 06, 2017

Great job!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech September 27, 2017

Hi Doug!

Thank you. We appreciate your feedback! We look forward to seeing you again soon!

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by - Verified Customer September 06, 2017

Jack took the time to explain what was done, and what should be done in the future, and then sent an email of the same, so that I had a copy and could plan my next service! I think that is extremely helpful!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech September 27, 2017

Hi Cheryl!

Thank you so much! We are glad to hear that Jack was able to provide the information and service that you were looking for. Our number 1 priority is making sure our customers are happy. We look forward to seeing you again.

-Lindsey, Pro Auto Admin

by - Verified Customer August 31, 2017

Great experience

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech September 12, 2017

Hi Bill, Thank you for the great review. Was there anything in particular that really made your experience stand out? We look forward to serving your automotive needs in the future and we appreciate your continued support.

-Lindsey, Pro Auto

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by - Verified Customer August 30, 2017

work completed and did nit receive Items corrected or work done or parts required.. very nice personnel and owner lost his father during repair time. I think they were thorough but no information in writing or listed work with pricing. My first trip to their shop and really was expecting to have the inspection completed.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech September 12, 2017

Hi Fredia. Thank you for your honest and thorough review. We greatly appreciate your feedback as it helps our company to improve. We are happy to hear that the customer service experience you had was a positive one. However, we do want to make sure your concern is addressed. I know I spoke with you last week and that you were coming back into the shop for a follow-up. If something was not addressed at that time, then please feel free to call us anytime, 757-643-2559.

Thanks, Lindsey, Pro Auto

by - Verified Customer August 28, 2017

It's the only place we go for auto work since 2015. Already recommended you to many people. Great work and awesome service.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech September 27, 2017

Thank you so much for recommending us. It is so appreciated. It's wonderful to know that you have already been with us for 2 years! We appreciate you! Thanks for your support!

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by - Verified Customer August 20, 2017

Very fast & knowledge.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech September 04, 2017

Hi Tia! Thank you for your feedback. I am glad to hear that you felt our auto team was both knowledgeable and provided timely service to meet your needs. If you are in need of any additional assistance with your vehicle, then please contact us at any time.

-Lindsey, Pro Auto

by - Verified Customer August 14, 2017

Mike performed a diagnostic on my van and gave me a printout of all the repairs needed. He broke them down into repairs that needed to happen now and repairs that could wait. Never once did I feel pressured to do anything. He let me decide and they proceeded with my decision. Would recommend to anyone. Very professional and courteous and timely. I appreciated mike being upfront about everything and working with me to get the job done. Great local business to support. All my vehicles will be cared for by professional auto diagnostics from now on. I have already recommended to all my friends.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech September 04, 2017

Hi Russ! Thank you so much for your kind and honest words! As both an employee and customer of Mike's myself, I feel the same way you do about the work, knowledge and consultative process that Pro Auto provides for each of its customers. We are really happy to have you as a customer and love to hear that you are sharing your positive experience with others. When you are in need of additional assistance with any of your other vehicles, please call on us anytime to assist you!

-Lindsey, Pro Auto

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by - Verified Customer August 07, 2017

Great service!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech August 18, 2017

Thank you, Rodney! We appreciate it! We hope to see you again soon!

-Lindsey, Pro Auto

by - Verified Customer July 27, 2017

I was completely satisfied with the service I received. Thai was my second trip to Professional Diagnostics.Great Job!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech August 14, 2017

Hi Rosa! Thank you for the wonderful testimonial. We look forward to seeing you again soon!

-Lindsey, Pro Auto

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by - Verified Customer July 21, 2017

I went to get A.C. recharged and fixed. Although it was recharged it doesn't get very cold at all. I have to return to get the light on it to identify of there any leaks.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech August 02, 2017

Hi Jennifer,

I am sorry to hear that your a/c is not working as well as you would like it to. If you have not already done so, please give Jack a call to schedule your follow-up appointment so we can address the issue for you as soon as possible.

Thanks, Lindsey, Pro Auto Admin

by - Verified Customer July 16, 2017

Great customer service and very knowledgeable. Only issue I had was oil or some type of brown stuff left in my back seat and now I have to get my seat cleaned.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 25, 2017

Hi Tony! Thank you for your great review. We appreciate it! Please call the shop about the stain issue as we may have a method or product to get it out for you. 757-643-2559. Jack can help you.

Thanks, Lindsey, Pro Auto Admin

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by - Verified Customer July 10, 2017

Jack and Mike are always professional and friendly.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 25, 2017

Thank you! It's great to hear that you were happy with the experience that Jack and Mike provided. We look forward to seeing you again.

by - Verified Customer July 06, 2017

Good customer service.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 20, 2017

Thank you! We strive for strong customer service. We appreciate you.

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by - Verified Customer July 02, 2017

Pretty good customer service.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 20, 2017

Thank you!

by - Verified Customer June 27, 2017

Quick, and detailed

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 17, 2017

Thank you! We are very excited to hear that! We hope to see you again soon!

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by - Verified Customer June 23, 2017

I will be back for other repairs

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thank you! We are so glad that you took the time to share your feedback with us. We look forward to seeing you again soon.

by - Verified Customer June 20, 2017

Always great service and communication from this place. It's worth the drive from Chesapeake to Newport News.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Awesome! We are so glad to hear that you make the drive from Chesapeake to visit us. We want to continue to offer excellent communication and customer service for you. Please contact us when you need assistance in the future.

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by - Verified Customer June 18, 2017

Working with Jack to get my car ready for a trip was the single best experience I've had when it comes to my 2001 Passat. Well done, and thank you!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

That is so great to hear. Jack is a great service manager and we are proud to have him on our team. He is the first point of contact for many of our customers and knowing he provided excellent customer service is something we strive for. Thank you for sharing.

by - Verified Customer June 16, 2017

Mike was working in the shop but the man working behind the counter, I think his name is Jack, was very knowledgeable and did a great job of explaining everything.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Hi Richard. Mike is our shop owner and Jack is our service manager. It's great to hear that he provided the information and service that you were looking for.

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by - Verified Customer June 13, 2017

Organized

by - Verified Customer June 12, 2017

Mike and Jack are awesome. They explained everything to me, taking time to make sure I understood. I can't say enough good things about these guys and their service.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Hi Susie. Thank you! It's great to know that you had a good experience with our shop.

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by - Verified Customer June 07, 2017

I asked for an oil change and I assume it was done correctly. I was very impressed with Michael Leech. I made an appointment and when I walked in with my Owner's manual (to make sure he used the right pull), he asked, Kathi? And immediately started to tell me what kind of pull my car required and have me two options, based on the amount of driving I do. My manual was never opened.
Great guy, hometown boy with a huge network that he gladly shared when I told him I needed contractors to do work at my property. His referrals so far have been excellent.
Thank you!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thank you, Kathi! We appreciate your review here and on Google. It's wonderful to know that Mike, our shop owner, could provide the customer service and knowledge you were looking for. We hope to see you again in the future if you are in Newport News again!

by - Verified Customer June 06, 2017

Car wouldn't start, they called a tow company for me and had it taken directly there to fix. Convenient and easy

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Hi Shannon,

Thanks for your review. So glad we could help and hopefully make your day a little easier for you.

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by - Verified Customer June 06, 2017

Loved the time given to me to explain things to my understanding. I really like you guys.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Hi Dawn! Thanks! We appreciate you using our shop for your car needs! We strive for excellent customer service and to make sure our customers are given the correct information about their vehicle. Glad that it helped.

by - Verified Customer June 05, 2017

The service personnel an outcome was with integrity honesty and great great service. Couldn't ask for more

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thank you, Pauline!

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by - Verified Customer June 04, 2017

Continued excellent repair and service

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Hi Alice,

Thank you. We hope to see you in the future.

by - Verified Customer June 02, 2017

Great!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Hi Joshua! Thank you. We appreciate your review!

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by - Verified Customer May 29, 2017

I find the staff to be knowledgeable, courteous, and neat in there work. Very competent and trustworthy.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Hi David! What an awesome review. Thank you!

by - Verified Customer May 17, 2017

Excellent job. I'll be back when needed.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Hi Keri! Thank you. We look forward to seeing you again.

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by - Verified Customer May 12, 2017

Mike was great! He explained everything well, put on my new tags without being asked and saved me $2000 by fixing a small issue that the dealership missed. They wanted to charge a lot to do unnecessary work. You guys are fantastic! Thank you

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Hi Juliana,

Thank you for sharing your experience. We are glad to hear that Mike was able to help you so much!

by - Verified Customer May 05, 2017

The workers here trustworthy, respectful, friendly, reliable, and knowledgeable; and they offer fair prices and quick service. As a military family, we move a lot and struggle to find a mechanic we can rely on. We are thankful we found Professional Auto Diagnostics when we moved to the Hampton Roads area.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Hi Valerie! Great testimonial. Thank you. This is important to us as it can be hard to find a good mechanic. We are so happy that you chose our shop.

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by - Verified Customer May 04, 2017

Fast service and reasonable price.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Bill, Thank you for your review. Great to know we could meet and hopefully exceed your expectations!

by - Verified Customer April 03, 2017

They are my go-to place for care repair.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

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by - Verified Customer March 30, 2017

Mike spoke to me about what's going on with my car and explained what should be a priority fix and why!!!!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks!

by - Verified Customer March 29, 2017

Excellent Service.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

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by - Verified Customer March 27, 2017

Great work! Took a bit longer then expected, but there were repairs needed that weren't initially reported or discovered by driver!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks!

by - Verified Customer March 26, 2017

Excellent service

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

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by - Verified Customer March 24, 2017

Incorrect diagnosed car with $3,500 worth of repairs for a state inspection that was not needed. Car was taken to reliable mechanic where no repairs were recommended or needed. Unsatisfied customer and will not return. Others needing inspection will be warned of this shop.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

I am very sorry you're unhappy with our service. We NEVER reject cars unless they are required to be rejected by the very strict laws regulating the State Safety Inspection program. We do not make those laws, nor do we break them, and we inspect cars thoroughly- just like the State of Virginia requires. You were not rejected for 3500$ worth of work. You were rejected for a light bulb, one lower control arm bushing cracking, a twisted brake hose (from an incorrect installation by a "reliable" mechanic most likely), and objects hanging from your mirror. The inspection estimate was 838$. The rest of the recommendations were maintenance items that were due. This was explained to you and your boyfriend (who insisted he could do the work, and became upset when we pointed out that someone had already performed poor quality work) when you were here. Three of your items were easily remedied items (bulb, brake hose, objects hanging from mirror). If you managed to find an inspector that missed or doesn't care about broken control arm bushings that is his failing, not ours. We frequently see cars that have been passed that do not comply. The fact that other shops are missing items doesn't make us wrong. We try to give you ALL of the information about your car so you can make an informed investment in your transportation. We didn't pressure you into having us do the work. If we hadn't told you about your bushings, you'd have been angry when that caused a tire issue and wore out your tires, or worse, when the reduced stopping distance caused an accident. Thank you for "warning" everyone that we do our job as completely as possible- most people WANT to know as much as possible about their cars and caring for them, because they rely on the car for their daily lives.

by - Verified Customer March 22, 2017

It's great to have a dependable place to service your vehicle.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

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by - Verified Customer March 22, 2017

Satisfied but labor is very exspensive

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you! Certified technicians are very hard to find and we must pay them a premium salary to recruit and retain them. This does make us a little more expensive, but we feel it is better value to ensure that we don't have comebacks and poorly performed repairs. On many of our "menu" items that use a GS level tech (still have to be certified, though!) instead of one of our ASE Master Techs we're able to be very competitive in the market.

by - Verified Customer March 17, 2017

The staff is very professional and trustworthy. I always leave there knowing that my car has been repaired correct. I trust the staff to know that if they say a repair needs to be done, it needs to be done.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

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by - Verified Customer March 15, 2017

Great shop and great customer service. Kept me well informed at all times.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

by - Verified Customer March 14, 2017

Excellent!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

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by - Verified Customer March 12, 2017

Work was done as recommended. Work competed in a time

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

by - Verified Customer March 06, 2017

Mike Leech is a true professional and handles his business and his customers with care and pride.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

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by - Verified Customer March 02, 2017

Car was fixed just as promised.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

by - Verified Customer February 27, 2017

They do great work!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

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by - Verified Customer February 26, 2017

Very happy with the services provided.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

by - Verified Customer February 24, 2017

Took my car in for inspection and had minimal wait. Will be taking my car for service when needed from now on.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks! We try our best to have short turn-around. Sometimes it is challenging because of the unforeseen circumstances with cars, but it makes us feel good when we can pull it off and a customer appreciates it!

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by - Verified Customer February 23, 2017

Small shop but have honest workers and I chose them because they had great reviews. If I ever need something done I more than likely will go here again.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks!

by - Verified Customer February 13, 2017

Thanks

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks!

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by - Verified Customer February 12, 2017

The business name says it all:
Professional - They are
Diagnostics - they are the engine whisperers

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

by - Verified Customer February 10, 2017

Thanks for last minute service.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

You're welcome!

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by - Verified Customer January 30, 2017

Jack is professional, courteous and informative. Mike (owner)took the time to spaek with me as well. Would love to see a discount for military retirees-only active duty now. Even if a slightly lower percentage. Thanks for taking my car in at a moment's notice and expediting.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you for choosing us!

by - Verified Customer January 29, 2017

I appreciate the time they take to explain what needs to be now, and what can be done later on down the road.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks for the review!

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by - Verified Customer January 29, 2017

The friendly staff and professional work means this place lives up to their name. Always good work at Professional Diagnostics!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks!

by - Verified Customer January 29, 2017

Great experience

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks you for the review!

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by - Verified Customer January 26, 2017

Thank you!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you for the review!

by - Verified Customer January 19, 2017

This isn't our first time at the shop. They are very quick to diagnose problems at a reasonable price. Our cars are always well looked after.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you choosing us again! Love that!

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by - Verified Customer January 15, 2017

I brought my mother in law's car to Mike and his crew at Professional Diagnostics to diagnose its inability to run. I am mechanically inclined perform most of my own repairs and services, the problem that was diagnosed and the repair that was recommended was exactly what was needed. The staff was extremely professional while communicating what needed to be done to make the repair.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Diagnosing is always the most important and most challenging step. Our system focuses on getting that first step right so that the other steps are more manageable (we all know auto repair isn't easy) and efficient. Glad to hear all went well! Thanks for the review!

by - Verified Customer January 11, 2017

Experience of a car not running correctly. All the things that could be start running throw your head. It's over whelming feeling. I try to take car of my car as good as I can. This crew did that same thing. For my foreign car. They live up to what the business name says.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you for the review. We always try our best to communicate accurately!

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by - Verified Customer January 11, 2017

Timely and respectful

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

by - Verified Customer January 10, 2017

I appreciate the friendliness and professionalism of everyone I have met at Professional Auto. They have kept our car, now 9 years old, in great working order since we moved to coastal VA 3-1/2 years ago. As long as we--and they--are here, that's where we'll take our car.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks!

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by - Verified Customer January 04, 2017

Thought I needed more work done than I actually did need to pass inspection. Shop explained all things going on and coming up that I should have checked. Great job and done quickly for reasonable price.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks!

by - Verified Customer December 27, 2016

Not my first visit. Very satisfied, is why I keep returning.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks!

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by - Verified Customer December 27, 2016

I am always very pleased when getting work done at your shop. It is not often you find an honest, reliable and fairly priced auto repair shop that stands behind their work. Your shop does and I thank you for that!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

by - Verified Customer December 20, 2016

It's always scary trying out a new Auto Mechanic. We were Pleasantly Surprised, and now we have a Go-To Mechanic and feel confident that won't get taken advantage of.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you!

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by - Verified Customer December 20, 2016

Explained every repair in detail and had my car ready WAY before I thought they would. Excellent customer service as well, even gave me a ride to the rental car agency.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks!

by - Verified Customer December 19, 2016

They quickly and correctly diagnosed the issue with my car, and were able to fix it the next day. They saved me thousands of dollars from what the dealer was going to charge to fix my car after incorrectly diagnosing the issue.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks! Accurate diagnostics are tough- and always the mandatory 1st step. Glad we were able to take care of you and save you some $.

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by - Verified Customer December 18, 2016

Courteous, respectful and very professional. On time and truthful!

by - Verified Customer December 15, 2016

Thank you for always providing great service.

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by - Verified Customer December 13, 2016

Wonderful customer service! When the car was not fixed totally the first time, they further diagnosed and repaired it at no extra charge. Explained the repair in detail. Highly recommend them for older vehicles.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

We're sorry about that situation. Glad you're still happy with us. No one is perfect, and cars are complicated- especially older cars with possible multiple complications. We strive to maintain good customer service and do what's fair- I am glad to hear you're happy. - Mike

by - Verified Customer December 09, 2016

Very nice people. Price quoted was what I paid.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks for the review!

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by - Verified Customer December 06, 2016

Wife's car was taken to shop for undetermined fuel leak, transmission check, and state inspection. It was dropped off before 8am. No updates were received on the diagnosis of the vehicle and the shop called 2 times to find the status. There was no communication from the shop to the client. No work was completed on day 1 as they were trying to find the problem. By mid day 2 with no update, I went back to the shop to determine the status. A verbal estimate was given and work approved as they were waiting on a computer system repair to generate estimates, apparently. If I had not gone back to the shop, in person, it may have taken longer to provide an estimate and start work on the vehicle. An item for state inspection (mirror turn signal) was challenged as a local dealer for the vehicle was consulted and that was not an state inspection item. Reportedly, the shop consulted with their state police contact and informed that the item in question was not a rejection item. I certainly think communication from the shop to the client needs improvement to let the client know what is going on with a vehicle and what to expect as a turn around time for the vehicle. Work was completed at the conclusion of day 2.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you David, for the review. Even before I'd seen this Jack and I discussed the need for better communication with customers regarding scheduling. The mirror light is an exception to the guidelines and was not noted in their manual- we now have it flagged with a sticky note so we know not to reject for those. The manual generally reads that if a light is equipped, it must be operational- we're glad to find those exceptions and note them so we can be as accurate as possible- the only way to get better is to find these items and learn from them. Regards, Mike.

by - Verified Customer November 24, 2016

Had to bring my son car for repairs more than 2 times to fix the same problem. Crossing my fingers.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

John, can you contact me with more details at proautodiagnostics@gmail.com? We always follow up personally by phone but I can't find a complaint from you in our phone log (John is a common name and the invoice might be in your son's name). Thanks, Mike

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by - Verified Customer November 20, 2016

A little expensive, but repairs are done right the first time.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Hi Robert. Thank you.

by - Verified Customer April 17, 2015

I have been going to them for years. I trust them, they do good work and they are very thorough.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thank you.

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by - Verified Customer April 15, 2015

They do great work. You get your car in a timely manner. They serviced every car I have had. I have done a lot of major work with them. I know Mike, he doesn't just fix your car, he explains every detail. Mike Leach the owner is very very knowledgeable. He explains stuff to you in detail.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thank you!

by - Verified Customer April 14, 2015

They do great work, they are friendly, they are outstanding.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thanks!

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by - Verified Customer April 01, 2015

I feel that their prices are too high compared to other shops, they perform too many separate diagnostics processes to hike up the price.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

I am sorry that you feel this way. When there are multiple problems, multiple diagnostics must be performed or there is a strong risk of installing unnecessary parts and making unneeded repairs. The procedure to diagnose a check engine light involves testing circuits that are not linked to other systems like anti-lock brakes, or airbags. Therefore, to do those "other" diagnostics we have to charge for it, because the technician has to be paid for the circuit testing on those other items. We get many very challenging diagnostics here and cars with multiple issues. We have to charge accordingly to earn a profit and stay in business. Since diagnostic time is "by the hour" it is impossible to "beat the book" and since it does not include parts sales it is actually LOWER profit than repair work making it necessary to charge or all of the time on each car because delays on one car are not made up for by easy jobs on another car like straightforward mechanical work. Thank you for using us and reviewing us! -Mike

by April 01, 2015

They do good work but the price is a little high.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thank you for the review. We'd just raised our prices that year, as the cost of employees has risen dramatically. Many other shops locally either closed down, or raised their rates as well. We do offset our cost with as many "value-added" items as possible like our 2 year 24000 mile nationwide warranty and free shuttle in 5 miles. We find we're often cheaper or very close to others prices now- and still beat the dealer substantially.

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by - Verified Customer March 31, 2015

They did good work and it is a little pricey for what I had done.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech May 05, 2017

Thanks!

by - Verified Customer March 27, 2015

I have had the best service there, they treat me well and they are excellent people to work with.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thanks!

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by - Verified Customer March 23, 2015

Every time I have gone there they have always found the problem. They never overcharge and they are always able to troubleshoot my issue.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thanks!

by March 19, 2015

They are highly knowledgeable and provide good service. Those are the main things there.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thanks!

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by - Verified Customer March 12, 2015

Great communication, affordable pricing and they are honest people to work with.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thanks.

by - Verified Customer March 09, 2015

I think they do good work and they are very reasonably priced.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thank you.

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by March 04, 2015

They seem to be a squared away shop, they communicate well and they get the work done without any issues.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thank you.

by - Verified Customer February 26, 2015

They provided good service at a perfectly fair price.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thanks.

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by - Verified Customer February 22, 2015

They were prompt and charge fair prices.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thanks.

by - Verified Customer February 20, 2015

They got the issue taken care of but not on the first visit, they do good work and they are very friendly.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thank you.

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by - Verified Customer February 18, 2015

They were excellent and they did all of the work I wanted them to. They paid to repair my windshield after they broke it in their shop.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thank you.

by - Verified Customer February 17, 2015

They did good work but their prices were a little too high.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thank you.

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by - Verified Customer February 10, 2015

They did a good job, they found the problem and they fixed it. The brake light wasn't working and they got them to work.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thank you.

by February 05, 2015

It was very expensive for the work that was done. I had 2 follow up visits to get the work done right. It is in bad part of town. It is a risk going to their place.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

We are sorry to hear that your experience was not a good one.

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by - Verified Customer February 02, 2015

They kept me informed along the way, and I had fast and courteous service.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thank you.

by - Verified Customer January 28, 2015

It was expensive.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Hi Kayla. Sorry to hear you feel this way.

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by - Verified Customer January 18, 2015

They were professional. The guy that serviced my vehicle gave me all the options for what I needed done.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thank you.

by - Verified Customer January 09, 2015

Diagnostics are accurate, pricing is fair, and the mechanics are talented. We don't take our cars anywhere else. We think they do the best job around.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thanks.

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by - Verified Customer January 07, 2015

They were very good, they got right to the point and they showed me everything that was wrong with my vehicle.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech July 12, 2017

Thanks.

3 verified customers did not leave comments but provided these ratings:
by Calvin
by Thomas
by Michael

RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
86
CUSTOMER AMENITIES
95

Professional Diagnostics & Repair was established in 2005 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features an experienced team led by an ASE certified Master Technician, they are equipped with the tools and diagnostic equipment necessary to work on today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “excellent”, “friendly”, “talented”, “courteous” and "professional". Local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are also available.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • NAPA

MESSAGE FROM THE SHOP

Professional Diagnostic's and Repair.
7210 C Warwick Blvd Newport News, Va 23607. Electrical and Automotive repair Specialist.
Our mission at Professional Diagnostics and Repairs, Inc. is to provide high-quality, competitively priced automotive repairs and service in a timely, ethical and friendly manner.
We strive to be a different type of shop, and we want to show you that we do care about you and your automotive needs. We are here to solve your problems, and help you to prevent unnecessary future repairs. Please review us after you have tried our service, we value the insight so that we can constantly strive to meet your expectations and keep you as a happy customer!
Sincerley, Michael Leech, President, Professional Diagnostics and Repairs, Inc.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Professional Auto Diagnostics and Repairs, Inc
When driving car tends to feel like it is ...
This could be many things causing the vibration and pulling to the right. We would recommend for you to give us a call. 757.643.2559 ask for James.

Thank you.
I did put antifreeze in it. why doesn'...
The previous answer is correct but incomplete. Anything that prevents the flow of air across the heater core or hot antifreeze into the heater core can cause a no-heat condition. These situations are very challenging for customers to correctly diagnose. Our shop can diagnose this problem for you, the charge for that service is 45$. Let us know if we can help you- Prof. Auto diagnostics, 643-2559.
and changed the thermostat. what is left t...
You are going to find it to be nearly impossible to diagnose this on your own. the Acura has an automatic climate control system on most models, and even when there is a heater control valve that is cable operated, that valve is under the dash and is inaccessible. Low heat/no heat concerns can be caused by thermostat issues, water pump issues, head gaskets, leaks, clogged heater cores, control system issues- the list goes on and on. Unless you actually know how the system works AND have access to manufacturer and vehicle specific information, it is very difficult to diagnose the system. The above poster is correct in that you need to check each heater pipe and make sure that it is hot. there is an inlet and an outlet. A correctly functioning heater that blows hot air will have an inlet temperature about 40-50 degrees warmer than the outlet. If both pipes are cool or cold, then you have a cooling system issue. If both are hot, you likely have a flow issue like a clogged core or a stuck valve or inoperative control system. You're probably best off paying for a diagnosis (we charge 90$) because even guessing wrong one time will cost you nearly that much in unneeded parts not to mention the time and frustration of making a needless repair. Call us if you need us to diagnose that for you. Professional Auto- 643-2259

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