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Pro Car Mechanics

(310) 971-9432
103 Verified Reviews
procarmechanics@gmail.com

HOURS
09:00
18:00
http://purl.org/goodrelations/v1#Monday
09:00
18:00
http://purl.org/goodrelations/v1#Tuesday
09:00
18:00
http://purl.org/goodrelations/v1#Wednesday
09:00
18:00
http://purl.org/goodrelations/v1#Thursday
09:00
18:00
http://purl.org/goodrelations/v1#Friday
09:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
9:00am to 6:00pm
S
9:00am to 5:00pm

ADDRESS

18235 S Figueroa St
Gardena, CA 90248 USA

AUTO REPAIR EXPERIENCE

  • Carlos Bobadilla, Manager
  • Established 2008
  • 4 Auto Repair Mechanics on Staff
  • 68 Years of Car Repair Experience

Pro Car Mechanics Reviews

OVERALL RATING

103 Verified Reviews
5 stars
(66)
4 stars
(23)
3 stars
(8)
2 stars
(1)
1 star
(5)
by - Verified Customer October 30, 2017

Everybody was very polite and efficient.

by - Verified Customer October 20, 2017

Carlos and Sam treated me as I've been a long time customer. They were knowledgeable and explained everything in details.

by - Verified Customer October 20, 2017

I m satisfied with the service I m definitely taking my car back for more se

by - Verified Customer October 04, 2017

Their professionalism is excellent.

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by - Verified Customer October 02, 2017

Awesome service. Nice customer service

by - Verified Customer October 02, 2017

This is my first time taking my car to Pro Car Mechanics and I'm very happy, they are very, very professionals they just won a new customer,

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by - Verified Customer September 29, 2017

Carlos gave me the information I needed and the work was done as he said at the price he said

by - Verified Customer September 25, 2017

They're always happy to see me and I enjoy the fact Sam always explain in detail as to the problem and solution. I love this place.

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by - Verified Customer September 11, 2017

I would recommend this shop to every one. Great staff

by - Verified Customer September 06, 2017

This request for inspection was done long distance by phone. I don't know how deeply they went into diagnostics but I could have used more details and confirmation. It's always communication that could be improved I find.

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by - Verified Customer August 31, 2017

It's my 1st time coming into this shop and I'm impressed with the efficiency of work and honesty of their staff...difinitely it will not be my last time, and will recommend this to others as well..

by - Verified Customer August 18, 2017

Customer Service is always above and beyond, Erica & Sam are always excellent with communication abilities, fair pricing, I've referred many members to this business.

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by - Verified Customer August 02, 2017

Tech worked on my car like a novice. Five hours to figure out it only needed hydraulic fluid. Unbelievable. I specifically told the front in lady to call me after the 2nd hour if you needed an additional 3rd hour. Carlos refused to honor hours and charged me for 3. Then they lost my tire cover. 'Sam said it wasn't there when I brung the car' to find out later it was misplaced. I emailed them and still zero response. All in all my stuck top is down and working but was told I can't guarantee it. Horrible experience when I was promised great care.

by - Verified Customer July 16, 2017

Very good service.

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by - Verified Customer July 13, 2017

Awesome job.

by - Verified Customer July 13, 2017

Thank you!!

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by - Verified Customer July 12, 2017

Great service performed! Carlos explained all facets of the problem and the remedy to be preformed. The quality of the work was stellar. Also, Erica in the office was most efficient and pleasant. I have already recommend Pro Car Mechanics to my friends; and will be back for work from now on.

by - Verified Customer June 21, 2017

Excellent service and extremely courteous employees. Erica and Carlos are my people for life!!!!

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by - Verified Customer June 14, 2017

Quality, Polite, and Convenient.

by - Verified Customer June 01, 2017

Took car of my beloved car. I will be a customer for life.

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by - Verified Customer May 30, 2017

They were very generous, professional, and ethical with me.

by - Verified Customer May 18, 2017

Was given the professional and friendly help from everyone. I would recommend anyone coming to get their car(s) repair. Very dependable and trustworthy company. Will come here for now on.

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by - Verified Customer May 17, 2017

The Pro Car leadership and customer service team was excellent. They explained the issues and corrective action needed to correct my vehicles problem. Pro Car and staff exceeded my expectations! Ver

by - Verified Customer May 02, 2017

Professional

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by - Verified Customer May 02, 2017

Excellent service with accurate diagnostics. Very personable.

by - Verified Customer April 25, 2017

Very good experience overall. I plan on returning.

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by - Verified Customer April 23, 2017

Carlos has always steered me in the right direction and always hospitable. Pro Car has always given me a fair rate. I prefer Pro Car over the dealer whether it's the Audi Porsche or BMW they have always treated me right!!

by - Verified Customer April 17, 2017

I was helped immediately and they even stayed after closing for me to get out of work to pick up my car. I always recommend other people with Minis come here.

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by - Verified Customer April 16, 2017

The work that was done, seems to be of high standard. I felt like it took longer than promised. I was not kept in the loop as to the repairs. Had to keep checking on the progress. Work is ok, customer service could be improved.

by - Verified Customer April 12, 2017

Carlos was very nice hot along very well and went over the problems my BMW had and came to a price that was fair.

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by - Verified Customer March 27, 2017

Always a trustworthy experience.

by - Verified Customer March 27, 2017

Good customer service...very friendly atmosphere..

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by - Verified Customer March 21, 2017

Good service.

by - Verified Customer March 16, 2017

Customer attention was excellent,but the mechanic failed in the inspection making me expense more money in a rental car and unexpected time without my car, my confidence gong down a little bit when I saw the diagnostic was wrong and the repair doned was not the correct, but at the end of the day the car was fixed. thank you

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by - Verified Customer March 08, 2017

this is literally the best auto garage I've ever been to in my life! service was impeccable, cheapest prices in town!

by - Verified Customer March 07, 2017

Very satisfied

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by - Verified Customer February 28, 2017

no comment

by - Verified Customer February 28, 2017

Never coming here again. Got my car fixed elsewhere in santa monica for less.

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by - Verified Customer February 22, 2017

I was working with a young skinny man (I think his name was Mike) who updated me on my car and had great communication until one day when he was out of the shop sick and Sam left a message that was basically threatening. He apparently hadn't spoken to his counterpart to understand that I had been sick and made arrangements with the previous worker who we will call 'Mike,' to retrieve the car the next evening. Sam who basically called and the tone of his message was really rude. It stated (verbatim from my voicemail) 'Hi this is Sam from Procar Mechanics regarding your Range Rover, I'm going to need you to pick up your car or pay $45, it been ready since yesterday and its double parked so you need to pick it up today. You will need to get here soon or you have to pay $45.'
After hearing this message I felt I needed to drop everything and hurry and get there before something happens to my car since it was double park on the street. I just think if you are dealing with customers you should learn how to communicate with your team and not intimidate the customer. AAA referred this shop but I'm not sure I'll be back after this experience.
- Micah Kirton

by - Verified Customer February 21, 2017

Excellent service

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by - Verified Customer February 13, 2017

i like the shop. The front office is great. But the work is just Ok. some errors but they are willing to fix them when they have time.

by - Verified Customer February 09, 2017

Very good

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by - Verified Customer February 07, 2017

$600 to replace a starter seems very expensive.

by - Verified Customer January 30, 2017

Will use them again.

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by - Verified Customer January 29, 2017

My car smelled badly fir days and was unclean. My car door does not shut

by - Verified Customer January 27, 2017

Car still leaking oil after second service

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by - Verified Customer January 25, 2017

I think the shop is great. I would have like to have known what the prices were compared to competitors.

by - Verified Customer January 12, 2017

The experience was satisfying and employees was respectful of what I wanted done.

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by - Verified Customer January 11, 2017

Recently I spoke with Carlos the manager and we talked about doing business in the future. Great shop!

by - Verified Customer January 11, 2017

Carlos and staff really made me feel good I brought my own parts and they install them for me .

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by - Verified Customer January 09, 2017

It's always a pleasure doing business with the pros.....

by - Verified Customer January 02, 2017

You guys have been taking great care of my VW for some years now. Thanks!

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by - Verified Customer December 30, 2016

They fixed what was wrong and did things that they didn't charge me for. Too bad that my work didn't remedy the issue

by - Verified Customer December 29, 2016

Great bodywork. Updates on vehicle would be appreciated during bodywork. Time management for repairs could improve. Also a car wash and filled gas tank after vehicle test drive would be good. Especially if the vehicle became dirty after the bodywork and if the fuel level dropped. But otherwise excellent service. Highly recommended. 6 STAR RATING!! Thanks!!

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by - Verified Customer December 29, 2016

They are top notch.

by - Verified Customer December 28, 2016

Overall always great to work with Sam and Carlos. I always appreciate when the repairs are explained and shown to me.

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by - Verified Customer December 13, 2016

Everyone.. I mean everyone is very welcoming.. nothing but smiles and good conversation... and they always make sure you get what you came for.. and drive away with a smile.. .. my favorite place.. seriously... very comforting environment.

by - Verified Customer December 12, 2016

Best service and best price.

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by - Verified Customer December 08, 2016

Everything was great.

by - Verified Customer December 06, 2016

I always find Carlos and Sam very responsive and helpful. I have been using their services for several years and will continue. Pro Car maintains three of my cars and I trust their work. I would recommend Pro Car to anyone.

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by - Verified Customer December 05, 2016

I was not made aware that when a mechanic puts on my gas cap, I would be charged $11. I am capable of putting on my gas cap and removing the engine. I'm a big fan of cost transparency on charges, it creates trust between customers and your place of service.

by - Verified Customer December 01, 2016

Great shop.

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by - Verified Customer November 28, 2016

I love this place, they are very professional.

by - Verified Customer November 16, 2016

It was a good experience.

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by - Verified Customer November 15, 2016

Fair pricing and intelligent staff.

by - Verified Customer October 31, 2016

They have been always straight forward and up front. Would recommend them.

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by - Verified Customer October 12, 2016

In my first visit, the Owner talked to me and described the detail of the work. However, on my last visit, I brought the car for spark plugs change but added additional diagnose charge without prior consultation to me.

by - Verified Customer October 11, 2016

Excellent service, very professional.

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by - Verified Customer October 03, 2016

Even though the ongoing mysterious noise wasn't fixed due to noise disappearing when starting the engine again, prior repair visit fixed a long time engine light issue that no other repair shop fixed.

by - Verified Customer October 02, 2016

Sam is helpful as always. Very kind and informative.

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by - Verified Customer September 30, 2016

Was quoted a price over the phone. Took my car and they confirmed the price so I left my car for the repair. They called me the next day saying that the quote was incorrect. The price doubled. Also, had another service done to my car which was reasonably priced and well done.

by - Verified Customer September 22, 2016

Didn't repair the squeaking noise coming from the engine. Not able to repair the convertible top.

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by - Verified Customer August 17, 2016

Great service and they fixed all the issues.

by - Verified Customer July 11, 2016

Best service and attention by Sam and Carlos. Has been my provider since 2014 and I have recommended this shop to all my friends and family.

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by - Verified Customer June 28, 2016

Expert diagnostic of the car's service needs.

by - Verified Customer June 12, 2016

Great experience.

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by - Verified Customer May 26, 2016

Great, like that they know what they are doing and If they don't they do their research.

by - Verified Customer May 26, 2016

Always a great experience with Pro cars. Everyone is very helpful and prices are very competitive.

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by - Verified Customer September 23, 2013

I like them, they are nice guys. My office is right next door to them. They are really good at giving me good deals there. They get the job done when they say they'll get it done, and I bought my car from them and I love the car!

by - Verified Customer September 15, 2013

Everything was pretty straight forward. They didn't try to up-sell me on anything.

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by - Verified Customer September 15, 2013

I felt that they took care of the problem. It was affordable, good prices. I felt safe.

by September 06, 2013

They did what I needed to be done.

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by - Verified Customer September 03, 2013

Quality Repairs, Reasonable Prices, Excellent Service, Knowledgeable Staff.

by - Verified Customer September 02, 2013

Excellent service! Excellent customer service!

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by - Verified Customer August 12, 2013

Pro Car Mechanic are professional and courtesy to me. They are patient always have a smile and a kind word.

by - Verified Customer August 01, 2013

Honest, great pricing, excellent service.

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by - Verified Customer July 26, 2013

They always handle me really well. They are really prompt. They explain what's going on. They take a look at it right away and let me know what's going on. I am pretty happy with them.

by - Verified Customer July 26, 2013

I love every one of them over there. They are just so nice and loving and warm and accommodating. Everybody should go to them. They're just awesome.

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by July 25, 2013

Because people at Pro Car really care about customers, their service is excellent and their price really competitive! Love these guys!!

by - Verified Customer July 16, 2013

They told me when to bring my car in, they told me when it would be done and it was actually done a day early. When I went to pick it up, not only had they repaired, it, but they had matched the paint job from the front door all the way around to the rear and they pretty much cleaned my car inside and out. I was amazed. And it came to just under $100 less than what they said it would be. Everyone was so polite. They did a beautiful job. They used no Bondo, it was all true metal work and it matches perfectly. It was the best job I've ever had done.

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by - Verified Customer July 14, 2013

They're great. I love them. I've referred a lot of people there. I like their personalities and presentation, everything. They are very organized and very memorable. They make you very comfortable. They work with you and they don't put you under pressure.

by - Verified Customer July 05, 2013

They did an excellent job. I really have no complaints. I received my vehicle the day they told me. I got what I expected.

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by - Verified Customer April 30, 2013

I think their specialty is the luxury cars.

by April 30, 2013

They are upfront, honest, and do a great job!

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by April 15, 2013

I dropped off the car. They provided me a car to drive. The car was done the next day. They did a big job and had it done the next day. They are professional. They are friendly. They did not do anything without checking with me. They are honest. It is hard to find a mechanic shop you can trust.

by - Verified Customer April 01, 2013

Great job and knowledgeable on the cars and parts

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by - Verified Customer March 31, 2013

Because I was very pleased with the service and the price.

by - Verified Customer March 29, 2013

Very thorough and upfront customer Service

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by - Verified Customer March 21, 2013

It was pretty quick and it was affordable.

by March 15, 2013

They are trustworthy. Their service is pretty good and they explain things well. They are pretty knowledgeable.

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by - Verified Customer January 20, 2013

They took longer than what I think the job should take. I do not know if I completely trust them. They told me I had trouble with an oil pan. I took it to a friend and he said that I did not need one. I will not be going back.

2 verified customers did not leave comments but provided these ratings:
by Heather
by Maria

RepairPal Scorecard
91
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
90
TOOLS & EQUIPMENT
95
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
90

Pro Car Mechanics was established in 2009 and has been working hard to build a reputation for professionalism and excellent value. This RepairPal Certified shop features a team with an excellent mix of experience, ongoing training, and ASE Certifications. They are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “professional”, “helpful”, and “excellent”.  Rental cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
  • Upholstery
+ More

AMENITIES

  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Heated Waiting Room
  • Open Saturday
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Warranty Accepted
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MESSAGE FROM THE SHOP

Pro Car Mechanics, located in Gardena, California, provides expert European auto repair & sales to customers throughout the South Bay area. We specialize in the service & repair of BMW, Land Rover, Mercedes Benz, Audi & MINI models. We use all factory diagnostic tools & OEM equipment to make sure your car is repaired properly the first time you bring it to us.

All of our technicians are ASE certified, factory trained, and always go the extra mile for our loyal customers. They pay strict attention to detail and in many cases have found issues that other shops or dealerships have missed.

It’s the small details that can mean the difference between a simple inexpensive fix or an expensive complete part replacement which most dealers tend to prefer.

Our technicians work smart and fast to help save you money in labor hours. The majority of our clients end up saving 30% below dealer prices.

Stop by our certified European service center today.Serving all of Los Angeles and South Bay areas.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
Get Directions to Pro Car Mechanics