I had two cars coming in and they were on top of getting them both done on the same day and the time I needed to drop off and pick up!
I set up an appointment for a simple oil change. Dropped the car off and ran some errands and by the time I was done the car was ready to pickup. Will be back again!
The front desk staff was friendly and very helpful with my car repair. They got me a second quote which was much cheaper than the first quote they gave me. They explained what was wrong with my car and how to fix it. Great place, friendly staff and fair pricing.
Great repair shop and very nice folks. price was fair.
The work and communication were highly professional and courteous.
I was promised that once my part was replaced. I would not have the issue. Needless to say, I'm having the EXACT same issue.
Appreciated their honesty and feedback.
The customer service is far above the rest at Prestige Auto Works! They make sure you understand what has been checked, what needs, repair and why, and are always a great source of education and information. They are trustworthy and do great work! I highly recommend Prestige Auto Works!
I had an all wheel alignment performed while I waited. The vehicle was out of specs and successful adjustments were made. Accomplishing the task while I waited for it was a plus.
Professional, honest, clean shop.
My check engine light came back on 3 days later. The car was actually worse than when I dropped it off.
Great service; however, I went in for an AC check up and the shop ended up finding about a dozen other possible problems with my car and paid $1000 to fix them. I was not able to get the AC fixed due to the other expenses. Not a shop for those on a budget.
We'll be back. Thank you!
have taken my cars to this repair shop and
been very satisfied with the service, any problems have been resolved quickly.
Smog check only, in and out in 30 minutes!
I started coming to this shop because of an employee (Frank Folger) who is a good friend of me & my family. He is wonderful at what he does. He is trustworthy, fair & is a man of his word. Wherever he is, that's where I will go to get work done on my vehicles.
Great, I will continue to keep them as my automotive repair shop.
Good place to get your car repaired.
Brought in my car because the check engine was on. They promised to have an answer for me in an hour without an appointment and they did. I left the car, they fixed the problem in a timely manner, and they called to tell me the car was done in the time they said it would be finished. Gave a 1 year 12,000 mile warranty on the repair. I'll be back again these guys seem honest and didn't appear to take advantage of me. No other repairs found.
Well taken care of.
The service and fix could not have gone better. Everything was great.
This shop charged a ridiculous amount of $40.00 for a 2-minute inspection of lights and tires. I don't know how this inspection could have been done efficiently when the inspector never left the driver seat. I could go on and on but what for? That ought to be enough. This service should have been done for free!
They delivered as promised.
Good, happy with service perform & was informed of needed future work.
There's a quote for a whole wheel hub after i had the rotors changed. It was not explained to me. Great price and fast service but spending $400 bucks then getting my car back with a $600 quote to replace the part without explaination kind of rubbed me the wrong way.
The shop is professional. Andrea is outstanding.
The Prestige Auto Works crew is friendly and professional. They provide auto maintenance and repair services at competitive prices. I feel fortunate to have found them to work with.
The service was fast.
Frank and Stephanie at the front desk are great. Andre is solid and knowledgeable and definitely goes the extra mile for his customers! Thank you all!
Just went to have my tires aligned. Everything was done quickly without problems at a fair price.
Prestige did an amazing job. I would recommend all my friends and family!
The price requested at the pick up was not what was quoted at the beginning. I was told, as 1st time customer, the price would be discounted.
The service was great but there was things I was told over phone that were left from the estimate. I had to remind and ask about the things that I did not see on the estimate. Then they missed some problems and had to bring back. The issue was missed in the inspection. Other than some small things the service was good.
As always, Andre is extremely courteous and handles issues with utmost integrity. Thank you!
The repairs were fine, they did everything right for an average price. However, after already putting $600 dollars into the repairs, my battery was having some problems a few days later. They said it would be thirty bucks to install new terminals and that's if I brought the part in. Was treated very odd by a woman there. I can't remember her name. But she wasn't friendly and made the whole process of fixing my car just a little more vexing. You can find a better place to fix your vehicle.
Good experience and nice people.
First time I had work done which was about 10 yrs ago I enjoyed your service. Keep up the good work!
Can always count on them.
GREAT JOB!! Great communication.
Frank was extremely cordial and professional. Did the work, found a brake bulb out, and replaced it promptly and at a reasonable and fare price. Really nice service.
Andre and his team were very nice, professional and to the point. Great team!
I brought my Mercedes in to have an oil leak diagnosed for repair at a later date. Very professional shop and no pressure to do any repairs at that time.
I had learned that Volvos are difficult to work on because of the configuration of the engine. I looked for a shop that worked on Volvos and found Prestige Auto. The shop was professional and clean. The person that wrote the service order was knowledgeable and if she didn't know the answer she went and asked a technician. While the cost was higher than I expected, a little research showed that the cost was in line with Volvo repairs in the area. I highly recommend this company.
Very satisfied. Good job!
Andre is extremely knowledgeable, efficient and friendly. I will be returning.
Price of the work seemed fair and my car has been running well ever since. Glad I brought it in.
Everything went well with this repair visit.
The lady has great customer service. The guy doesn't.
Probably would not have replaced license plate bulb if I knew it would cost $28.
Professional, knowledgeable, factory level service, economical.
A mechanic that I trust. I think Stephanie is the best admin asst. She knows cars!
Great customer service. I have returned to this shop because I trust the shop and their work.
Outstanding experience. Highly recommended.
Fair prices, courteous, professional work. No complaints.
I love working with Frank Folger. I trust him completely and know he will not try to sell me something I do not need. So, when he tells me my car needs something, I get it. Thanks.
Thank you for the great service!
Timely and quick, yet not costly.
The shop did a good job but couldn't find the issue twice of me bringing my car there. The price of labor was kind expensive.
The man I spoke with was very nice and helpful. I would come back to this shop.
The shop is great. The staff are all very informative and helpful.
Friendly staff. Good customer service.
Prestige Auto Works does excellent work! I highly recommend.
Conscientious work ethic. Owner even followed up with me the next day to make sure the car was working properly. Good shop.
Great experience as always! Will be sure to return again.
Very friendly. Explains everything clearly, never pressures me, and fast work.
Thank you for the great service! I will be back for extra service on my car, Fred! See you November 14th at 9:30 am. All the best.
Stephanie and Frank are RAD!
Great customer service and honesty
Service was great. Owner and team are very knowledgeable.
Always excellent service
My oil light came on after an oil change. I took the car back and they took care of it right away.
They are very friendly and fast service!
Great service. Was in and out fast.
Prompt, courteous service in an emergency situation.
Great and friendly customer service. Honest and upfront with service and costs. They provided me many options that fit my budget on priority bases. They are wonderful.
Courtesy, friendly, informative, provided timely analysis/evaluation of repair needed.
Very knowledgeable staff, friendly, efficient, on time service.
Very thorough diagnosis and detailed explanation of the issues with my vehicle.
Always very professional, willing to go the extra mile to make sure customers are satisfied with service. The best mechanic in town.
Excellent customer service by all.
Great service, car was ready quickly.
Great service. Great people.
Everything went well. Staff is friendly and helpful.
Excellent service, as always.
I experienced some the worst customer service at this place and will not be recommending.
I drive an old Subaru with 250,000 miles. Issues that two other shops had misdiagnosed were figured out by Andre, and fixed at a low price compared to the other foul ups. Stephanie at the desk is the best front person I've ever worked with at an auto shop. All the crew is willing to do little checks and I appreciate having finally found a garage I can trust.
Great prompt and courteous.
Great service with knowledgeable technicians. Also Prestige is credible, they don't try and sell you service you don't need
It was good
Excellent customer service named Frank.
Older, high-mileage car, 2000, showed dash's service engine light.
Ran it up to Prestige because I'd used them before for same car. Quick diagnosis & fix while I waited. Part was pricey (O2 sensor) but that's the price; diagnosis & labor was quite reasonable. Good reception when I arrived, good feeling the work had been done carefully & completely when I left. As the Terminator says, "I'll be back". Highly recommended.
Prompt, thorough service. Received recommendations for future service.
Good customer service
Excellent service at all visits!
Service was great!
Service was quicker than expected and friendly staff
The mechanic at Prestige found dangerously rusty parts under a CRV that I was thinking of buying on behalf of my daughter. The exterior and upholstry were pristine and it ran smoothly, so I saved myself a major future headache by walking away from this "deal" offered at a nearby dealership by a friendly young man who had looked me in the eye and said he knew of no problems with the vehicle and that his "word was his bond."
Very friendly. Always transparent. I really trust them.
Prestige claimed that they did an inspection of my AC system and then told me that they could not work on the system because there were additives in it. The next shop I took it too tested the system and found no trace of additives and fixed the issue within the day. It seems that Prestige charged me 100 dollars for work that they didn't do.
I love coming to this shop..Andre and staff not only give me information about my car, and let me know what could be wrong even though I just got my oil changed.. As soon as I can I will return for another diagnostic
Very pleasant and honest business.
Hands on help with what was wrong with the car. Personalized service.
They are pretty decent.
Great place to fix my car.
Based on my experience customer satisfaction takes priority over the business interest, and that is exhibited by all staff members.
I have been very happy over the years bringing it here. They are honest and always do a great job.
Follow up visit due to a scratch that was noticed by this reviewer after a service that was performed previously.
As always, the service was done as promised with no surprises in regards to completion time. In fact, they advised me that replacing my interior air filter, which I requested based on the standard maintenance schedule, was not warranted based on their inspection. This saved me money without any risk to my vehicle's operating condition.
Great, I just took my vehicle in for a diagnostic but was very satisfied with the shops professionalism.
I wrote a review for this shop on Yelp! and rated it with 5 stars. Outstanding service!!
Thorough and attentive to scheduled repair work. Finished ahead of estimated completion time.
Trustworthy and dependable as usual.
They explained what repairs were needed, gave an estimate and made repairs in a timely manner. Their customer service is top notch.
Very thorough and timely with the repairs.
Great, honest, professional service at a fair price!!!
Fair price, fast, and friendly.
Customer service, reliability of repair work, and service costs are fantastic.
They did an awesome job.
I trust the service that I have received is the best.
They have great service and are very friendly.
Courteous and trustworthy staff.
Always top quality service at reasonable prices.
Great service. Honest, fair.
Treated in a Professional manner and service is excellent.
Very good service all around except for one billing item. They charge a $90 fee to check over the vehicle, and I was told it would come out of/go towards the actual work done, but it was not and I did not see that until later.
They got our Infiniti in quickly and did all repairs requested at an excellent price.
Friendly, quick and complete service as quoted.
They are pleasant & take time explaining the problem with your car. They get you in and out quickly.
Very helpful and they got the job done quickly.
They tell you the truth. They also don't charge a lot for parts.
They do good work.
Same day service and their customer service is superb.
Awesome service and price.
Great service on the car, good pricing and friendly customer service.
The work was done well.
Staff and employees were very kind and helpful.
Andre and his crew are concerned that you get the best service ...excellent mechanics.
Excellent service, employees care about their customers and not just about the money. Prices could be a little more reasonable but trust their business overall.
My experience with Prestige for years has been nothing but excellent.
Service was great.
They left a spark plug really loose. They unplugged a hose to get to the spark plug and didn't plug the hose back in.
The only mechanic in Sacramento for any car. Prompt and "car in and out" same day, Price reasonable. Honest and like they own your car when working on it. Meaning, they will only replace part (s) when necessary. And put their quality time in working the car!
I've always had great experiences there.
Painless on the pocketbook and mind.
Mechanics seemed knowledgeable and were to convey information to me in a user-friendly but concise manner.
I was very happy with the service.
Very easy to schedule appointments online. Their follow-through is fantastic.
I have been taking all of my vehicles to Prestige Auto Works for several years now and have never been disappointed. This establishment has always been competitive in price, honest, reliable, and very professional. Andre and his team are highly recommended.
I was very satisfied with how I was treated.
The staff was friendly and very informative about my repair needs. I would use them again for my repair needs.
I had been to 2 other repair shops and spent over $1200 that still didn't fix the problem. I should have gone to Prestige first. The found and fixed the problem quickly and at a fair price.
They were quick and prices were fair. No complaints on this end!
Prestige Auto Works does high quality work. My only recommendation is that they provide magazines or a TV in their lounge area for customers who wait for their cars.
I like the waiting area amenities.
very good experience, totally.
Prestige Auto works is a fair place to take your car to get repairs.
Prestige is amazing. They always take really good care of me, they're very good about communication, and there has never been a time when I've felt any pressure to perform unnecessary repairs. They were also excellent the one time I had a repeat issue, going out of their way to make sure the problem was remedied.
These guys were the unfortunate souls to crack the oil plug threads as they loosened it. All the treading came along with the plug. It could have gone south real fast, but they skillfully re-tapped the hole and replaced the plug with a larger bore and now it's back to working like a champ. This in conjunction with a great price on a synthetic oil change... who could ask for more?
They were friendly and kind. Didn't pressure me and the price was lower than other's quotes!
The price was good with the oil change coupon. I was impressed with the clean and professional atmosphere and knowledgeable and helpful staff.
Very dependable and the employees are quite helpful and very nice.
Quality service with reasonable price.
I've always have had a good experience with Prestige. The people are nice, questions are answered and explanations of work done are given. Repairs or service completed as promised.
Efficient, courteous, and professional.
Awesome work, great procedure and great people. Thanks!
The receptionist at the front counter is the best. Beautiful, nice, friendly and professional. She keeps me coming back to this business,,,,
It's was clean and easy going place all my questions asked in a timely manner.
The repairs needed to be done were accurate. Price was good and waiting time was as quoted.
Honest and technically sound repair shop.
Fast response to your auto needs.
Prestige mechanics claimed my AC compressor and hoses were leaking and needed replacing, estmated at around $1600. Took car elsewhere; they found no sign of leaks and said thethe system was just overcharged by 50%. Under $100 including diagnostics later, the AC works beautifully. Huh.
Happy that a female like myself, can get honest work done on my vehicle.
Excellent service! Have already recommended to others!
Amazing staff and communication!
Friendly and easy to work with. No attempt to pressure me into unnecessary service or repairs - and THAT'S deeply appreciated!
I have been taking my Acura there for a couple of years now - Andre and his office are very helpful, fair, and do great work. I have referred other people to them.
Prestige is honest, fair and will go out of their way to make sure you are satisfied with their work. I trust them totally!!!!
They are very professional and courteous. No nonsense, they are to the point.
They check the other things and they explain to you what was done. They checked my tires and I really like it. I really like the other checks. They are very professional people. I would go back to them if I had a problem with my car. I trust them.
I like how they breakdown the cost of everything on the receipt. I felt like they charged too much for the labor. The cost of the labor was over twice the amount for the part.
We have referred a couple of friends to them. The staff was very friendly and the workers got done in a timely manner and it was a good experience.
The owner was very honest and detailed in his work.
I received excellent service. I would highly recommend it.
They were actually really quick and the best thing is that I used a coupon. They had a coupon at Safeway and they were extremely good with the coupon, so I can add that. They were much lower than the competition. I think everyone else is $20 more and that
They prefer to use higher quality parts which doesn't increase the price. They replaced one of my factory original parts. Initially they assumed that it was a low quality replacement by another repair shop, which was incorrect.
They are just great people, you know. I've got not problems with them - the staff and everything.