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Premier Automotive Service

(515) 329-3185
164 Verified Reviews
chad@premierautomotiveservice.com

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:00am to 6:00pm
S
8:00am to 5:00pm

ADDRESS

6815 Hickman Rd
Urbandale, IA 50322 USA

AUTO REPAIR EXPERIENCE

  • Chad Tigges, Owner
  • Established 2002
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 98 Years of Car Repair Experience

Premier Automotive Service Reviews

OVERALL RATING

164 Verified Reviews
5 stars
(131)
4 stars
(27)
3 stars
(5)
2 stars
(0)
1 star
(1)
by - Verified Customer June 02, 2017

Thorough and honest. Explained things in a way I could understand. I will definitely be coming here for all my car care needs!

by - Verified Customer June 02, 2017

Just an oil change. Very helpful friendy service. Able to fit me in with late notice. Recommended new tires soon and provided quotes, but not pushy at all. My favorite shop, I recommend whenever possible.

by - Verified Customer June 01, 2017

Very satisfied with the work done on the car and the way I was treated by the employees of the shop.

by - Verified Customer June 01, 2017

Good honest people. Great service. I take all 3 of my cars there when service is needed. Always been satisfied.

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by - Verified Customer June 01, 2017

Great service!

by - Verified Customer May 31, 2017

I took my car in for lube, oil, filter and waited in their wait room. I arrived before my appointment time and they took my car right away. The car was ready to go before I expected.
These guys are pros.

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by - Verified Customer May 30, 2017

No issues.

by - Verified Customer May 29, 2017

Friendly, competent service personnel.

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by - Verified Customer May 25, 2017

Always a good experience

by - Verified Customer May 25, 2017

Excellent customer service!! Love the loaner car option. Would like oil change reminder sticker.

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by - Verified Customer May 24, 2017

great, fun staff!

by - Verified Customer May 23, 2017

I brought the car in for an oil change, but it was explained very clearly what was needed for additional repairs and maintenance - I will be back in the near future.

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by - Verified Customer May 19, 2017

Have gone for years and referred several people. Best place in town to service your car.

by - Verified Customer May 18, 2017

What can I say? ...The experience was good.

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by - Verified Customer May 18, 2017

Friendly & courteous service. Explanations clear & concise. Would not hesitate to recommend to anyone.

by - Verified Customer May 15, 2017

Great customer service!

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by - Verified Customer May 15, 2017

The guys at Premier are always very helpful and respectful. I've been taking my cars to them for 10+ years and I know I can rely on them, to be honest with me and only recommend service that actually needs to be done on my car.

by - Verified Customer May 14, 2017

Great people, always helpful and can get my car fixed in a timely manner!

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by - Verified Customer May 10, 2017

I have been going to this shop for a long time and I know they really great people and honest people who work there.

by - Verified Customer May 07, 2017

Brakes went out. Premier told me brakes, gas line, and the leaky fuel tank was not worth fixing on a 20-year-old car.

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by - Verified Customer May 03, 2017

Excellent honest service.

by - Verified Customer May 02, 2017

I am a loyal customer because I get the service I want at a fair price from friendly competent people.

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by - Verified Customer May 01, 2017

The noises that I mention ( thumping, knocking ) to the shop end up from the rear brake pad badly worn out; but the shop was mistaken it was caused from the bushing which is needed to repair in other time in the future . not as this time!

by - Verified Customer April 25, 2017

Positive experience. I will use them again.

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by - Verified Customer April 24, 2017

I will return to this store. They are so much better than the competition in this area.

by - Verified Customer April 23, 2017

Great people and excellent service!

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by - Verified Customer April 20, 2017

I had a good experience at this shop.

by - Verified Customer April 19, 2017

Love the honesty.

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by - Verified Customer April 19, 2017

Tim and the employees are always very courteous. If I don't understand something, I get a full explanation and don't feel stupid afterward.

by - Verified Customer April 17, 2017

Great place!

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by - Verified Customer April 17, 2017

Always good service at a fair price.

by - Verified Customer April 16, 2017

Knowledgeable and friendly; highly recommend.

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by - Verified Customer April 13, 2017

Good job!

by - Verified Customer April 12, 2017

I am very happy with Superior and will take my vehicle to them in future.

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by - Verified Customer April 12, 2017

These guys are excellent. I have some knowledge of cars and they explained things to me and did not make me feel belittled.

by - Verified Customer April 11, 2017

Thank you so much for the great work!

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by - Verified Customer April 05, 2017

A great experience!

by - Verified Customer April 04, 2017

They did a great job, our car looks great!

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by - Verified Customer April 04, 2017

Always very satisfied with service and find Premier to be very customer focused!

by - Verified Customer March 31, 2017

Always receive expert service!!!

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by - Verified Customer March 31, 2017

pleasant experience.

by - Verified Customer March 30, 2017

I'm always satisfied whenever I take my vehicle to Premier Automotive whether it's for routine maintenance or for a repair.

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by - Verified Customer March 28, 2017

Best auto repair shop in the area!

by - Verified Customer March 26, 2017

You guys are awesome!!

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by - Verified Customer March 26, 2017

Good work, on time.

by - Verified Customer March 24, 2017

I was quoted a price of over $500 to replace a fan assembly on a 97 Dodge Intrepid. I acquired the part myself for $90 and replaced it in 45 minutes. I can only imagine what 'Good Works' charges for parts and labor. I believe the 'Good Works' name is very misleading and the company is taking advantage of it.

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by - Verified Customer March 23, 2017

Thanks for taking care of my car!

by - Verified Customer March 21, 2017

Fast, quality service at a fair price. Everyone is genuinely nice and respectful and I love that they provide a loaner vehicle if necessary!

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by - Verified Customer March 21, 2017

I have found Premier Automotive to be courteous and fair over the years. They have always done a great job on all my cars. I would recommend them to friends and family, and do! They are awe

by - Verified Customer March 19, 2017

Very trustworthy.

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by - Verified Customer March 19, 2017

Everyone was great.

by - Verified Customer March 16, 2017

We are always happy with the service at Premier!

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by - Verified Customer March 10, 2017

Always good.

by - Verified Customer March 10, 2017

I live all the way in Ankeny and I will always take my car here. They are honest, they do not pressure you into spending more than you need to. It is rare to find a shop like this.

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by - Verified Customer March 09, 2017

Great people work here!

by - Verified Customer March 08, 2017

We appreciate having Premier to depend on and trust. Been with them many years.

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by - Verified Customer March 07, 2017

I was told I needed work done. Since I have no experience in car repair, I need to rely on what the mechanics tell me is true.

by - Verified Customer March 05, 2017

Very good!

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by - Verified Customer March 05, 2017

Great auto shop. Appreciate their honest upfront approach.

by - Verified Customer March 03, 2017

Excellent!

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by - Verified Customer February 28, 2017

Also pleasant, work is done on time, truly honest.

by - Verified Customer February 28, 2017

My car's alternator or belts still have a buzzing sound. It just started about a month ago and they said (and I agree) I needed a new battery. Tried to sell a way overpriced battery at first and this car is old and not a Cadillac. It's a 2000 Nissan Ultima on its last legs.

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by - Verified Customer February 24, 2017

i just needed new tires, but Tim updated me that I also needed new brakes and was very accommodating to my time expectation with the additional work that needed to be done - well-done guys!

by - Verified Customer February 20, 2017

Was a simple bulb replacement this time. Very quick.

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by - Verified Customer February 19, 2017

Very professional shop.

by - Verified Customer February 19, 2017

The people who work at this establishment were very helpful; they explained what they found wrong with my car 'before' making any changes as I had asked. I got my car back in 'very good timing'; better than I expected. I always get treated with professional care and a smiling face when I arrive & 'let us know if we can be of further help in the future' and a smile again as I leave. More businesses need people like this 'Premier location'. Wish there was a location 'closer to my side of town'.

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by - Verified Customer February 19, 2017

Great!

by - Verified Customer February 16, 2017

Nice job!

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by - Verified Customer February 15, 2017

I like all of the people I have dealt with at the service. I feel I have had excellent service and would and have recommended them to friends.

by - Verified Customer February 15, 2017

I learned of Premier through an employee of mine. We had extensive work done on a Silverado and I was satisfied with the work. I would use the shop again.

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by - Verified Customer February 15, 2017

Always kind, efficient, and great quality work.

by - Verified Customer February 14, 2017

Well run shop with experienced service department.
Polite and always ready to explain and recommend any problems to be aware of.

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by - Verified Customer February 13, 2017

Good, always satisfied.

by - Verified Customer February 13, 2017

I love this shop and, if possible, will never go elsewhere. The guys who work here know their stuff and do their best ever visit. They never try to oversell me and are always super polite.

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by - Verified Customer February 12, 2017

I am thrilled that the gang at my old repair shop sent me your direction once they closed. You guys are all awesome plus I trust you.
Thanks, Tim, Chad, and All!

by - Verified Customer February 12, 2017

Know I'll always leave satisfied.

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by - Verified Customer February 10, 2017

The work was done on time and done correctly.

by - Verified Customer February 10, 2017

They got the car in quickly and did the maintenance requested. They did find something else that needed to be fixed but there was no pressure to get it done with them. Price was reasonable too.

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by - Verified Customer February 08, 2017

Excellent.

by - Verified Customer February 08, 2017

Excellent as usual.

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by - Verified Customer February 07, 2017

Always trustworthy.

by - Verified Customer February 07, 2017

The shop treated me very well. My only complaint is that my bill was about $10 over the estimate. But I will go back due to the very good service I received at the shop.

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by - Verified Customer February 07, 2017

I was most impressed in that I was not pushed to fix things that didn't need it. They even listed other items that might need repair eventually, but given the age of the car recommended not doing the work till the parts actually started to fail. Good place to deal with!!

by - Verified Customer February 06, 2017

The repair was done quickly and in a friendly atmosphere.

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by - Verified Customer February 05, 2017

Car was repaired in timely fashion.

by - Verified Customer February 05, 2017

I feel I was given all the information I needed to make decisions on the necessary repairs. The estimate was especially helpful as it prioritized repairs so I had the ability to create a timeline that worked for me.

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by - Verified Customer February 02, 2017

Thorough analysis of my problem, clear advice on my options and carefully and diligently performed automobile repair.

by - Verified Customer February 01, 2017

Wouldn't go anywhere else!!!

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by - Verified Customer January 31, 2017

One of the car modules has gone bad. The team went above and beyond in researching what steps must be taken to facilitate the repair. I now have a good choice for deciding how to proceed. Thanks!

by - Verified Customer January 31, 2017

My husband and I were both extremely satisfied with the work that was done to our truck.

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by - Verified Customer January 30, 2017

I actually told the mechanic that I appreciated the fair treatment I received. They could have said I needed all kinds of things I didn't and I would not have known but they never once said I needed anything more than what I asked them to do. I work in real estate so I know a lot of people and I have already spread the word that this is a reputable company.

by - Verified Customer January 29, 2017

Good job.

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by - Verified Customer January 29, 2017

I have taken my car for service at Premier for several years, and would never go anywhere else. I urge others to go there also.

by - Verified Customer January 27, 2017

Great service always.

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by - Verified Customer January 27, 2017

I had to call 2 hrs after my appt time to inquire when the vehicle would be done; was told it's done now, we forgot to call you. Sorry.

by - Verified Customer January 27, 2017

Work done right.

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by - Verified Customer January 23, 2017

Excellent service!!

by - Verified Customer January 22, 2017

Got me in and out the same day, and called me with updates.

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by - Verified Customer January 22, 2017

I so appreciate Premier, for many years!

by - Verified Customer January 19, 2017

Thanks.

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by - Verified Customer January 19, 2017

Estimate provided. When my car was being worked on, they called and asked if I wanted 'everything' done, I agreed. However, they did not explain that would cost an additional $700 to the estimate. Would HIGHLY recommend you restate estimate cost to customers.

by - Verified Customer January 19, 2017

Very friendly. Kept me informed with me on what work was performed.

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by - Verified Customer January 18, 2017

Excellent.

by - Verified Customer January 18, 2017

I have always been happy with the work and service. One thing that disappoints me is that you no longer have a coupon on cash register receipts. You send out a coupon by email right after I gave been there and it expires in such a short time when I don't need it yet.

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by - Verified Customer January 16, 2017

I love this shop (and have already recommended it to all my friends) because they do not pressure you into buying anything that is not needed. The manager is very talkative and will give you straight answers instead of beating around the bush. Very happy with their service.

by - Verified Customer January 13, 2017

Best repair shop I have ever been to! Thier service advisor was great!

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by - Verified Customer January 13, 2017

A week prior while I had my car in for an oil change, they showed me some significant uneven wear on rear tires. I authorized the work and returned the next week to have it performed.

by - Verified Customer January 13, 2017

I waited for the car, and it was ready very quickly. Tim always treats me well and we are very pleased!

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by - Verified Customer January 12, 2017

They are great. They explain exactly what you need done, don't tell you to have things done that you don't need done, and are just very honest. It was very icy the day my truck got fixed, so I asked if I could leave it there for another day or two and they said it was no problem. I highly recommend them.

by - Verified Customer January 12, 2017

Get treated like a king there, and they even fix the problem on my cars, yep one class A shop the boys at Premier will take good care of you and whatever they work on...the best!

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by - Verified Customer January 12, 2017

Tim is a real pro! His team is great and always delivers what they promise. I urge my kids to trade here, and that the best recommendation I can give!

by - Verified Customer January 11, 2017

I always get great service from Premier Auto. They are thorough, explain the situation well and make sure my car is in good shape for hitting the road.

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by - Verified Customer January 10, 2017

I am always pleased with this shop and trust that they are very fair to me.

by - Verified Customer January 09, 2017

The repair was fine.

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by - Verified Customer January 06, 2017

Always receive excellent service at Premier!

by - Verified Customer January 04, 2017

My car had its water pump go out and they got it done in an amazing amount a time. The guy at the front desk was extremely nice and helpful. Great experience!

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by - Verified Customer January 03, 2017

Though it wasn't completely solved the first time, they got me in right away the second time and got it fixed with out an additional charge and persisted until they knew the true cause of the problem.

by - Verified Customer January 02, 2017

Trusted service with a smile!

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by - Verified Customer January 02, 2017

As always I received top notch service on schedule.

by - Verified Customer December 29, 2016

I so appreciate Premier, for many years!

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by - Verified Customer December 28, 2016

Fantastic repair. Driving difference is night to day.. A1. I would recommend Premiere to anyone.

by - Verified Customer December 28, 2016

Great service, friendly staff and owners. Wouldn't go anywhere else.

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by - Verified Customer December 28, 2016

Car was completed when promised as have most of our appointments with Premier.

by - Verified Customer December 27, 2016

Loved the honesty and expediency of this vendor, they clearly take pride in their work. Everyone can use them with confidence!

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by - Verified Customer December 27, 2016

I am a long term customer and have work on all my cars. They are awesome.

by - Verified Customer December 26, 2016

Perfect!

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by - Verified Customer December 26, 2016

Always good!

by - Verified Customer December 26, 2016

Excellent customer service.

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by - Verified Customer November 16, 2015

I have brought my cars to this shop for years and have always had courteous, friendly service. I have always been treated with respect, even when I had silly questions to ask.

by - Verified Customer November 11, 2015

They are prompt and the prices are fair.

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by - Verified Customer November 09, 2015

I like the personalized attention, honest and competent mechanics.

by - Verified Customer November 09, 2015

Great service and personal attention.

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by - Verified Customer November 09, 2015

I feel Premiere Automotive has always been honest and fair with their service.

by - Verified Customer October 30, 2015

They always work me in when I need service. And do a great job. Great communication skills.

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by October 28, 2015

Always easy to do business with.

by - Verified Customer October 27, 2015

Tim is a great and knowledgeable guy.

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by - Verified Customer October 23, 2015

Easy to talk with and interact with staff.

by - Verified Customer October 23, 2015

Awesome down to earth staff. Make suggestions for you and don't just say you have to have everything done. They really know their stuff.

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by - Verified Customer October 15, 2015

I feel they are trustworthy.

by - Verified Customer October 15, 2015

They are very honest and don't try to get me to spend extra money on unneeded services!

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by - Verified Customer October 02, 2015

Good customer service, good honest work.

by - Verified Customer October 02, 2015

Everything was perfect.

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by September 29, 2015

Great service and people.

by - Verified Customer September 22, 2015

Less than positive service the last several times I have been there.

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by - Verified Customer September 03, 2015

Honest service by the staff, no pressure to make unnecessary repairs.

by - Verified Customer August 31, 2015

I like Tim and all the technicians. I feel they are honest with me and that is very important since I'm a single woman and don't know anything about cars. I trust Tim and feel he would not recommend service I didn't need

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by - Verified Customer August 25, 2015

The guys are honest and never try to sell you something you don't need. They fix it right the first time or make it right if its not fixed.

by - Verified Customer August 07, 2015

Friendly and honest service at a fair price.

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by - Verified Customer August 04, 2015

This shop provides excellent customer service and display fantastic technical skills. I only go to Premier for all of my auto needs.

by July 30, 2015

Very professional and fairly priced.

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by - Verified Customer July 30, 2015

They seem to do it right.

by - Verified Customer July 16, 2015

They are very courteous, helpful and willing to work with you. They keep track of what my car needs for service to keep it running smoothly for a long time. Definitely cheaper than buying a new one.

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by - Verified Customer July 14, 2015

The staff there is very friendly and recommend the best solution to repairing your car. You come first as their customer.

by - Verified Customer July 03, 2015

They always treat us right and have become our family mechanics.

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by - Verified Customer June 05, 2015

They are thorough, reasonable and honest.

9 verified customers did not leave comments but provided these ratings:
by Ryan, Robbie, Tom, Justin, David, Mohanad
by Jerry
by Beth
by Billie

RepairPal Scorecard
96
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
97
CUSTOMER AMENITIES
95

Premier Automotive Service was established in 2002 and has proudly been serving the local community and surrounding ever since. During this time they have developed a loyal following of satisfied customers who described this shop to us as: "honest”, “professional”, “friendly”, “courteous” and "knowledgeable". The technicians at this location are very experienced, well trained and led by an ASE Certified Master. Their state of the art tools and diagnostic equipment help make them capable of repairs ranging from minor and major mechanical repairs, to check engine light and computer system diagnosis and repair, to tires and wheel alignment, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, loaner vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • NAPA
  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Premier Automotive Service
Air always works but thru defrost only. St...
The air door actuators are controlled by the HVAC programmer. The programmer is located under the dash on the passenger side behind glove box. I would recommend having diagnostic's performed.

Chad
Premier Automotive

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