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Precision Tune Auto Care - 059-22

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312 W. Plaza Drive
Mooresville, NC 28117 USA
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
17:00
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Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 5:00pm
(704) 508-9621
Message from the Shop

For over 35 years, Precision Tune Auto Care has offered value and convenience, providing professional car care and repair backed up by a best-in-class nationwide warranty. We know your time is valuable and convenience is important thats why no appointment is necessary and most of our services can be completed while you wait. From factory scheduled maintenance to major repairs for autos, SUVs, Minivans and Hybrids, count on us for complete car carebumper to bumper. We love being part of your community. Visit one of our modern, comfortable facilities where our certified technicians will help keep your vehicle safe & reliable on the road. Convenient, affordable, dependable; We are car experts, Tuned In To You.

Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
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AMENITIES

  • Coffee
  • Early Bird Dropoff
  • Gas/Diesel
  • Heated Waiting Room
  • Open Saturday
  • Rental Car
  • Towing
  • Wireless Internet

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Reviews

OVERALL RATING

115 Verified Reviews
5 stars
(68)
4 stars
(23)
3 stars
(7)
2 stars
(2)
1 star
(15)
by - Verified Customer July 27, 2017

Great.

by - Verified Customer July 27, 2017

Excellent, employees go above and beyond expectations.

by - Verified Customer July 27, 2017

Awesome.

by - Verified Customer July 26, 2017

Kenny G is a Great Manager with excellent customer service skills. Shane Woods, the mechanic, is absolutely Exceptional and performs work to the highest degree .... far above expectations!

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by - Verified Customer July 26, 2017

Amanda and the new store manager have really gone above and beyond with providing great service.

by - Verified Customer July 26, 2017

Oil change.

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by - Verified Customer July 25, 2017

Stopped in for an inspection, and as ALWAYS, never an issue when you go here! Best place in town!

by - Verified Customer July 25, 2017

Everyone at this location was thoroughly professional and very helpful.

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by - Verified Customer July 25, 2017

Good, quick service.

by - Verified Customer July 24, 2017

They were helpful and completed part of the tasks required. The other task is related to inspection that they could not complete.

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by - Verified Customer July 24, 2017

Excellent.

by - Verified Customer July 23, 2017

Wait time was not very long and the staff was courteous.

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by - Verified Customer July 23, 2017

Poor management of customer prioritization of the work order. A 2-hour wait time for vehicle inspection is outlandish. I witness too many mechanics being idle and not working. Pissing away time needlessly. Ineffective use of time management skills of staff; lack of multi-tasking.

by - Verified Customer July 21, 2017

There quick n nice customer service. I never have a complaint, but they could turn the air down in the waiting lobby and keep the bathroom clean. I'm a woman, I can't stand going there, the bathroom is nasty.

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by - Verified Customer July 20, 2017

I came in for an oil change. Drove from China Grove since they could work me in and seemed to have a fair price. I sat for a while because they were busy, but I was just glad to get my oil changed then and there. Problems started occurring when they came and asked me if I knew I had a flat tire. My tire was not flat previously and my sensor would have told me if it was. It sounded fishy, but I could not say I didn't pick up the screw in the parking lot, so I don't know for sure. Then they tried to say the tire had to be replaced because the side wall was damaged from being driven on, but I knew I couldn't have driven that far on a flat tire without feeling t or having my sensor pick it up. If I picked up the nail there, it had not been driven any further from the parking space to the garage on site. Then I was told the best thing to do was buy two new tires so the car would ride better. I informed them I didn't have the money, and asked if there was any way they could remove the tire from the wheel to make sure the tire had to be replaced. I felt that something wasn't right with this so I watched them remove the tire and inspect it. The mechanic working on the car seemed honest and inspected the tire and informed me it was ok (after Kenny G informed me I needed a new one just by looking at the outside). So the tire was then patched (which was way cheaper than buying two new tires). Kenny G then informed me the patch was $18 and some cents. I was irritated with this but was thankful I didn't have to spend more. Then Kenny G informed me that the patch was free and I guess this was because of my wait time or he was just being nice. After leaving I noticed the tire that was repaired had not be rotated, which leaves me to believe the tires weren't rotated which I paid extra for in the oil change package I chose. Then a week later when the temp had dropped to around 70 degrees outside my tire pressure light activated showing low tire pressure. My tires were fine but not inflated to the right pressure which led me to believe my tire pressures weren't checked which was also supposed to be done in the oil change package I paid for. This just made me feel like maybe I didn't get the full service I paid for and was also being led to spend an unnecessary amount of money for uneeded repairs. Kind of left a bad taste in my mouth. The free patch seemed like maybe I got a decent deal, but I'm left wondering after all the other circumstances whether that was really an issue to begin with or created on purpose. I'm just not sure what to think, but on a positive note, the lady who answered the phone and checked me in was VERY professional and great at her job! So props to her.

by - Verified Customer July 20, 2017

They were very friendly and efficient.

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by - Verified Customer July 20, 2017

Excellent and timely service. Friendly and knowledgeable.

by - Verified Customer July 19, 2017

Something seems to have changed at this shop. Had to leave my auto over night. All they did was a lube oil and filter. They didn't even do a tune up on the truck.

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by - Verified Customer July 19, 2017

Great service, short wait.

by - Verified Customer July 19, 2017

Pretty knowledgeable! Customer service oriented staff. Fast friendly service.

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by - Verified Customer July 14, 2017

Excellent staff great mechanics.

by - Verified Customer July 12, 2017

Always like going here. Never unsatisfied.

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by - Verified Customer July 10, 2017

Amazing.

by - Verified Customer July 09, 2017

Very pleased with service provided.

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by - Verified Customer July 07, 2017

Good service.

by - Verified Customer July 07, 2017

Great company! Took care of me that day!

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by - Verified Customer July 07, 2017

Service is excellent, great team to work with.

by - Verified Customer July 07, 2017

Good.

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by - Verified Customer July 06, 2017

Awesome customer service.

by - Verified Customer July 06, 2017

GREAT.

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by - Verified Customer July 05, 2017

Good.

by - Verified Customer July 05, 2017

Everyone was very knowledgeable.

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by - Verified Customer July 02, 2017

Timely and professional.

by - Verified Customer July 02, 2017

Got me in right away after I called.

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by - Verified Customer June 29, 2017

I bring all of my cars here for oil changes, tires and other routine maintenance. I have never felt pressure to do unnecessary repairs and do feel like the staff there is honest and the mechanics are very knowledgeable and skilled.

by - Verified Customer June 29, 2017

Service was great and all questions were answered.

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by - Verified Customer June 23, 2017

I went to the shop to have an alignment and have my air conditioning repaired. I had been told that the a/c compressor was seized and needed to be replaced. I called Precision Tune to get an estimate of what the repairs might cost and was told over the phone that they typically could do repairs for approximately 2/3 the cost of what the dealer wanted, which was approximately 1200 dollars. I left my car with Precision Tune to have it looked at to find out what exactly was needed to fix the air conditioning. Approximately 2 hours later I received a phone call with the estimate. I was told the cost to repair the air conditioning would be approximately 1500 dollars. When I said no, that was too expensive, that the dealer only wanted 1200, I was interrupted by the woman on the phone, telling me that I hadn't given her time to enter some miraculous coupon savings, which amazingly brought the price down to right at 1200 dollars. I went ahead and had Precision Tune repair my air conditioning and perform the front end alignment on my car, b/c it was already there, rather than taking it back to the Kia dealer. The air conditioning was successfully repaired but I felt that I was lied to about the pricing of the repair, and they only adjusted the price to keep me from leaving and having it repaired at the Kia dealer. The alignment was done, but I was never informed that there was no warranty with the alignment. I went today (6/24/17) to have it looked at b/c the alignment was not correct when I left. The steering wheel is not level and is angled to the left (Toe angle adjusted incorrectly), and the car drifts to the right. I was told I would have to pay for a new alignment which I refused to do but was told it would be checked. According to them, the alignment is fine, but the steering wheel is still not level, and the car still drifts to the right. I've been going to this precision tune for over 5 years to have both of my vehicles get state inspections and other minor services, but after these issues, I will not be returning.

by - Verified Customer June 19, 2017

Efficient and great customer service.

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by - Verified Customer June 16, 2017

Exceptional customer service and quick work.

by - Verified Customer June 13, 2017

Always have been good!

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by - Verified Customer June 09, 2017

Quick and friendly customer service.

by - Verified Customer June 07, 2017

Great service, great prices, friendly staff.

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by - Verified Customer June 07, 2017

Excellent service I always go to Shane. Great man.

by - Verified Customer June 07, 2017

Fast service and fair.

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by - Verified Customer June 06, 2017

Advertise one price then add fees and very high extras ends up costing more.

by - Verified Customer June 02, 2017

Quick and informative.

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by - Verified Customer June 02, 2017

Ok.

by - Verified Customer June 01, 2017

Excellent-each and every time.

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by - Verified Customer May 31, 2017

Convenient to work for me, drop off and they call when it's ready.

by - Verified Customer May 29, 2017

Fast and Friendly service.

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by - Verified Customer May 28, 2017

Friendly service at a fair price.

by - Verified Customer May 26, 2017

Wait time was more than expected. Tires sound funny after rotation. Maybe not balanced properly.

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by - Verified Customer May 24, 2017

I was charged more than once over the past year for diagnostics for the same issue, I did not authorize the charge when I signed the estimate, and at no time was I told there would be a diagnostic charge. One of the times I was told he needed to research and verify the code which would add.

by - Verified Customer May 24, 2017

Friendly service.and quality work.

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by - Verified Customer May 24, 2017

Mechanic finished fast. Like all shops were still charged by BOOK time and not real time. Fantastic work.

by - Verified Customer May 22, 2017

I paid 1200 dollars to have a leak fixed and it still leaks than when I brought it to the mgr's attention she treated me like crap.

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by - Verified Customer May 18, 2017

Very friendly and helpful !!!

by - Verified Customer May 15, 2017

They always get you in and out fast.

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by - Verified Customer May 12, 2017

The problem still exists no resolution. The District Manger tells me I should just get a new car.

by - Verified Customer May 12, 2017

Always friendly and professional.

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by - Verified Customer May 11, 2017

Good price and nice facility and friendly service.

by - Verified Customer May 01, 2017

Fast, friendly, accurate.

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by - Verified Customer April 26, 2017

Good service on short notice.

by - Verified Customer April 17, 2017

Nice people.

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by - Verified Customer April 16, 2017

Scam show. Told me I needed work done on something that doesn't need any work done on it at all!

by - Verified Customer April 14, 2017

Terrible experience. I asked for a simple oil change. Everything seemed fine at first, but 2 miles up the road my car engine started knocking, the car wouldn't shift properly, and there was smoke coming out of my tailpipe. I had to have my car towed back to the shop. I was eventually told that the tech accidentally overfilled my car by a quart. (I have no way to verify if that's actually what happened, or if he just forgot to put in any oil at all...). I was told they would set it right and then offered 2 free oil changes. No assurance that my car was not permanently damaged. No next steps on what to watch out for. No faith that they had rotated the tires or put them back on properly. It was a nerve-racking experience that ate up my entire day. Even now I have doubts about the lifespan of my engine and transmission.

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by - Verified Customer April 14, 2017

Great service.

by - Verified Customer April 14, 2017

I also enjoy the greeting as you come in for service to your car. They provide you with valuable information that you need to now if there is anything wrong with your vehicle. They make sure that your car is running in perfect order. You leave with s smile.

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by - Verified Customer April 10, 2017

Always find numerous problems.

by - Verified Customer April 10, 2017

Service people are professional and helpful.

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by - Verified Customer April 09, 2017

I trust them to be honest. I miss Amanda!!

by - Verified Customer April 05, 2017

Very satisfied.

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by - Verified Customer April 04, 2017

Too expensive for an oil change.

by - Verified Customer March 30, 2017

Great service.

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by - Verified Customer March 15, 2017

I came for and received, an oil change from Mooresville Precision Tune. Two days later, on my way home from work, I suddenly heard metal rattling, pulled over and looked under the car, and saw a piece of sheet metal dangling and making serious noise. Fortunately, I was near a Honda dealership. I pulled in, and they told me whoever did my oil change (Precision Tune, Mooresville) did not properly secure the metal plate, and did not tightly insert the filter - it was loose. Honda replaced the metal, gave me the old, damaged one, and tightened the oil filter. I am thoroughly disgusted with Precision Tune and will tell everyone I know about this incident, then leave it to them whether or not to use Precision Tune for car services!!!

by - Verified Customer March 15, 2017

Wonderful!

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by - Verified Customer March 13, 2017

Over $80.00 for an oil change and air filter, highway robbery!!!!!

by - Verified Customer March 08, 2017

Service was up to expectations.

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by - Verified Customer March 02, 2017

Very good!

by - Verified Customer February 16, 2017

Everything was okay.

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by - Verified Customer November 04, 2015

My car feels great after the service and they honored my coupon and it was not expensive at all.

by - Verified Customer November 02, 2015

I have always had great service here. Straight forward and honest and quick. Amanda is a great person to deal with.

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by - Verified Customer November 01, 2015

Good and fast service and pleasant service writer, Amanda!

by - Verified Customer November 01, 2015

They have promptly serviced my cars whenever I have showed up. No making reservations hours or day away.

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by October 30, 2015

Amanda has been great to deal with.

by - Verified Customer October 30, 2015

Wait time to long.

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by October 30, 2015

Good service.

by - Verified Customer October 30, 2015

Very honest people.

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by - Verified Customer October 30, 2015

Clean and friendly staff.

by - Verified Customer October 29, 2015

The prices are great & the people are nice & helpful.

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by - Verified Customer October 29, 2015

Aint no repair like a P-tune repair cause a P-tune repair is the sauce!

by - Verified Customer October 29, 2015

Awesome service.

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by - Verified Customer October 29, 2015

Price with coupon is okay BUT the waiting time is horrible.

by - Verified Customer October 29, 2015

I've used this location for all my car maintenance and repairs for several years. Always get great service and fair pricing. Very friendly staff

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by - Verified Customer October 29, 2015

Service priced well. Wait was a little long, but not bad.

by - Verified Customer October 29, 2015

The staff are friendly and punctual.

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by - Verified Customer October 28, 2015

I have ALWAYS received the best service at Precision. Amanda and Patrick explain everything and they don't laugh at my questions! AND my car is fixed! You cannot top that.

by - Verified Customer October 27, 2015

Friendly service and reasonable prices. Good quality workmanship.

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by - Verified Customer October 27, 2015

Always helpful, cheerful and the work has always been done properly.

by - Verified Customer October 26, 2015

Nice, knowledgeable people.

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by - Verified Customer October 23, 2015

Excellent service and quality.

by - Verified Customer October 23, 2015

The people are friendly and stand behind their work. A very good experience.

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by - Verified Customer October 23, 2015

Good Service done with a friendly, knowledgeable staff.

by - Verified Customer October 21, 2015

Excellent and price wise better....

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by - Verified Customer October 19, 2015

Always on time and very friendly.

by - Verified Customer October 18, 2015

Polite, timely, provided the service asked for.

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by - Verified Customer October 18, 2015

Great, friendly service at good price.

by - Verified Customer October 16, 2015

The prices are very very high. I had a oil change a tune up my fuel injectors cleaned and my belts replaced (2 of 3) I didn't need one for air conditioning I may have been charged for three my total came out to 737.31 OUCH that is too much for this amount of work I go there all the time for oil changes only but that amount is ridiculous I know Amanda well and she is usually excellent she really knows her job but I think I got slammed really.

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by - Verified Customer October 15, 2015

Fast friendly and accurate service.

by - Verified Customer October 15, 2015

Amanda is very personable and professional.

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by - Verified Customer October 13, 2015

I went in with an attitude. They won me over.

by - Verified Customer October 12, 2015

Very professional and clean.

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by - Verified Customer October 08, 2015

Expensive, not customer friendly, slow service.

2 verified customers did not leave comments but provided these ratings:
by William
by Douglas