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Precision Tune Auto Care - 055-15

(919) 759-6094
171 Verified Reviews
55-15@ptautocare.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 5:00pm

ADDRESS

9009 Baileywick Rd #101
Raleigh, NC 27615 USA

AUTO REPAIR EXPERIENCE

  • Gerald Morrow, Manager
  • Established 1995
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 67 Years of Car Repair Experience

Precision Tune Auto Care - 055-15 Reviews

OVERALL RATING

171 Verified Reviews
5 stars
(103)
4 stars
(43)
3 stars
(3)
2 stars
(8)
1 star
(14)
by - Verified Customer November 06, 2017

No stress! Complete success!

by - Verified Customer November 01, 2017

Got the job done correctly and on time.

by - Verified Customer October 31, 2017

Good quality service

by - Verified Customer October 30, 2017

My experience was AWESOME!

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by - Verified Customer October 30, 2017

I have had my car serviced al this location for 10 years and have been very sat

by - Verified Customer October 27, 2017

Ok experience.

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by - Verified Customer October 26, 2017

Precision is the best. I really trust the team's judgement. They always provide recommendations that are in my best interest. In this case they talked me through repairs of over $1000 that would not be worth it for my 15 year old vehicle. I won't hesitate to bring all of my future business as long as this keeps up!

by - Verified Customer October 26, 2017

I have been going to this particular shop for over 12 years. In the past, at checkout, they have been very informative on what repairs/procedures have been done in detail. However, in the last year or so, the checkout person doesn't know and has to keep going back to 'find out' the answers to my basic questions. It seems as if they just want to collect payment and send you on your way quickly. Not sure if it's lack of communication, if it's lack of knowledge in 'car stuff', or they just don't care to inform you.

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by - Verified Customer October 26, 2017

I love the staff at this Precision Tune.

by - Verified Customer October 26, 2017

They always are friendly and do a great job servicing my vehicles.

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by - Verified Customer October 23, 2017

Very happy

by - Verified Customer October 22, 2017

Front desk lady was very nice. Gentleman that works on my car was very pleasant.

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by - Verified Customer October 22, 2017

My regular shop for oil changes and basic repairs

by - Verified Customer October 20, 2017

Gerald and the whole crew at this store are great. I've been doing business there for years and they take care of me every time.

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by - Verified Customer October 19, 2017

I am a long-time Precision Tune customer of your Sixs Forks Rd. & Baileywick (Raleigh, NC) location. Gerald and his team are fair, trustworthy, and do excellent work.

by - Verified Customer October 19, 2017

Trustworthy and good quality work and excellent customer service.

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by - Verified Customer October 18, 2017

great place to get your car need taken care of

by - Verified Customer October 17, 2017

Prompt, courteous, and professional. Can t ask for anything more.

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by - Verified Customer October 16, 2017

Thank you!

by - Verified Customer October 16, 2017

This is by far the only shop I trust with my family's vehicles. The techs are the best in town, very personable, respectful and they'll always do the job right the first time. I've recommended this location to many, many people, coworkers, family etc. This whole team, especially Gerald and Melissa are fantastic folks. Very understanding, especially when I've been unable to finish a repair myself

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by - Verified Customer October 15, 2017

Great service. Manager was awesome. Tech was great too.

by - Verified Customer October 13, 2017

Thanks for efficient service

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by - Verified Customer October 10, 2017

Great Shop never had a problem was recommend by family members and LOVE their service and definitely would recommend them in the future. They only work on my cars nobody else
Great Job Guys Keep Up The Good Work

by - Verified Customer October 10, 2017

Simple oil change, fluid check, tire rotation. Needed new wipers. All work done as promised. Was told so needed engine work which I plan to do at later date as I needed to pick up a grandchild. Satisfied.

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by - Verified Customer October 04, 2017

I have been to questionable mechanics in the past, but ever since I have started going to Precision, I have felt that everyone are honest, hard-working people, and I have no intentions of going anywhere else.

by - Verified Customer October 03, 2017

Great place and honest

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by - Verified Customer October 03, 2017

They took my car in immediately and the work was done quickly.

by - Verified Customer October 02, 2017

Always happy

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by - Verified Customer October 01, 2017

I was satisfied in EVERY respect of my
service. Moreover; I intend to have 2 or 3 more
things done to my '04 TBird there.

by - Verified Customer September 29, 2017

Friendly staff. Cost a little more than anticipated.

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by - Verified Customer September 28, 2017

I was given only 1 option for repairing my catalytic converter. Total replacemen, by the rep. Spoke to another mechanic who said welding in the part is all that is needed. 1/4 of the cost. I also had to replace my thermostat, I had the part already, the rep told me the labor cost if they used my part was $150 if they used their part labor would be $95. How does that make sense.

by - Verified Customer September 28, 2017

Dash lights replaced and shift linkage looked at. Dash was out and looked like Christmas

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by - Verified Customer September 28, 2017

Came in for an oil change on 10/6 and was told there was one car in front of mine. I expected to wait no more than 45 mins. My wait turned into 2.5 hours, and two people who came in after me had their cars serviced and ready before mine.

by - Verified Customer September 27, 2017

Always a great experience when I come here. Thank you!

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by - Verified Customer September 26, 2017

Yay!...

by - Verified Customer September 25, 2017

They did a good job but took longer than I expected

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by - Verified Customer September 25, 2017

Exceptional service

by - Verified Customer September 24, 2017

pleasant

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by - Verified Customer September 22, 2017

This was a good visit to your shop. Other visits weren't so great.

by - Verified Customer September 21, 2017

Great experience

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by - Verified Customer September 20, 2017

Friendly and very good service!

by - Verified Customer September 18, 2017

Great
Experience

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by - Verified Customer September 15, 2017

Everybody is always very helpful, knowledgeable, and friendly. Everything is always very clean and pleasant. I have never felt that they try to take advantage of me and recommend unnecessary repairs. They do an awesome job every time! Thank you !

by - Verified Customer September 14, 2017

With new management, this place is great.

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by - Verified Customer September 14, 2017

It was a simplw oil change but the price was good and the car was done a little early as a bonus. The staff is always kind. I will continue to service my car at this location.

by - Verified Customer September 13, 2017

Excellent and honest

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by - Verified Customer September 13, 2017

As always I was very satisfied with the repairs and the staff

by - Verified Customer September 12, 2017

Good work

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by - Verified Customer September 08, 2017

Do not believe that they initially correctly solved the reason we brought car in for repair. They did not offer to satisfactorily resolve this issue in my opinion.

by - Verified Customer September 07, 2017

Awesome

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by - Verified Customer September 07, 2017

I have been bringing my car to precision tune since i got my car each 1 is different but, this 1 is only one that is not understaffed so I'm grateful for this location.

by - Verified Customer September 06, 2017

I was greeted with confidence and my services were extremely fast and the price was perfect

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by - Verified Customer September 06, 2017

on time

by - Verified Customer September 06, 2017

I was able to get an appointment quickly, and my car was repaired in just a couple of hours. Everyone was very friednly, and the waiting area was very clean with free wifi.

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by - Verified Customer September 01, 2017

I have been going to this shop for 7 years I'm very happy with the staff

by - Verified Customer September 01, 2017

Told them what I need every time I am there- this time allowed them to do transmitter maintenance and after done had more problems.

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by - Verified Customer August 31, 2017

Car was ready in less than an hour and that made me happy

by - Verified Customer August 31, 2017

Service was provided right away and efficiently

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by - Verified Customer August 28, 2017

Good and quick turnaround

by - Verified Customer August 27, 2017

Quick, helpful and comfortable! Thank you

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by - Verified Customer August 25, 2017

I've been doing business with precision for years. Will not change and have referred many to them.

by - Verified Customer August 25, 2017

Dropped car for early bird and requested 9 am completion. Requested oil change, tire rotation and balance, and then if within date range, perform inspection. I show up at 9:15am and they are just pulling car in. I ask why and they couldn't give me an answer. I asked if anything has been done and he said they confirmed the inspection was too early. I asked how long for the remainder and he said as quickly as possible to rotate tires. I said what about oil change, he didn't realize there was an oil change.

I waited another hour. Not happy

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by - Verified Customer August 23, 2017

The shop is close to my work and they always honor my coupons.

by - Verified Customer August 23, 2017

I had my car inspected, and they were done super fast. I really like bringing my car to Precision for oil changes and tire rotations, will be bringing back.

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by - Verified Customer August 21, 2017

Oil change/tire rotation. Pretty standard.

by - Verified Customer August 21, 2017

Good job

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by - Verified Customer August 18, 2017

Jose Cadis was well prep and handled my problems effeciently

by - Verified Customer August 17, 2017

Always pleased.

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by - Verified Customer August 17, 2017

Gerald always treats me and my Nisson Quest like a member of his family and my 'vintage 2004' car like his own. This is my one and only repair shop.

by - Verified Customer August 16, 2017

it was good

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by - Verified Customer August 15, 2017

A very happy and satisfied customer

by - Verified Customer August 13, 2017

thanks

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by - Verified Customer August 13, 2017

Good service

by - Verified Customer August 13, 2017

Oil change

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by - Verified Customer August 10, 2017

Good.

by - Verified Customer August 10, 2017

Great team at this location. They never let me down.

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by - Verified Customer August 07, 2017

excellent service continues with each visit for all my cars

by - Verified Customer August 06, 2017

Just...OK.

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by - Verified Customer August 06, 2017

Diagnosed and worked with insurance well.

by - Verified Customer August 04, 2017

Initially looked at car and determined one service was not needed as yet. Made mention about misfiring spark plugs. Completed fuel injection cleaning. Had issue with car not starting after that. Returned and has car checked and diagnosis was oil was leaking something with gasket and spark plugs. Car was repaired. At this point car seems to be running well.

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by - Verified Customer August 03, 2017

Had my car serviced for an oil change. Gerald was polite, personable, and explained things in laymans terms so that I was able to understand.

by - Verified Customer August 03, 2017

Great guys. One thing needed a second fix/adjustment but no big deal.

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by - Verified Customer August 02, 2017

I have gone into have my two of my vehicles serviced lately. The first time was when my Honda Odyssey died and literally rolled into the bay where George the manager was standing. He is so professional and courteous. And he quickly diagnosed my car. By the end of the day, he had it back to me. Then my Ford Expedition was not doing well and he quickly and accurately diagnosed it, fixed it and the same day I was on my way. The woman at the counter is also very courteous and professional. I recommend the shop to everyone!

by - Verified Customer August 02, 2017

This was my first time at Precision Tune. Great service. Will use them for all repairs from now on!

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by - Verified Customer August 01, 2017

Great place to go for an oil change, tire rotation, safety inspection, etc. Staff is friendly, and the work is completed quickl

by - Verified Customer August 01, 2017

Staff is polite. Waiting area is clean.

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by - Verified Customer August 01, 2017

Went in for an oil change, got that but also got a new set of tires.

by - Verified Customer June 20, 2017

The waiting time was pretty short. The execution price was very cheap because I got a coupon discount.

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by - Verified Customer June 14, 2017

Fast, competent service!

by - Verified Customer June 13, 2017

Simple and up front.

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by - Verified Customer June 12, 2017

Very Professional and aways fast!

by - Verified Customer June 08, 2017

Great customer service!

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by - Verified Customer June 08, 2017

After having a diagnostic test done at Precision Tune tech stated I needed a new alternator however at the Dodge dealership they also did a diagnostic test and it stated nothing was wrong with my alternator only a new battery. If I had gone with Precision Tune, I'd paid for a $900 job, that was not needed.

by - Verified Customer June 08, 2017

Fast and friendly service!

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by - Verified Customer June 07, 2017

I only took my car in because one of the bolts/nuts fell off rear left tire rim when I had new valve stems replaced by a company I bought tires from. P-T was one who had been rotating my tires, so I had to take the car back to them to replace the bolt that broke. When they took the left rear tire off to replace the bolt, it was free, of course, but then they wanted to charge me about $445 to replace rear brake pads/wheel cylinder, front right ball bearings need to be replaced, etc. Took to a mechanic I know & he stated my brakes were very good, nothing wrong with my car AT ALL. Guess that proved to me that P-T has been screwing customers into thinking something's wrong with their cars. I have been using P-T for years, but will NOT take my car back.

by - Verified Customer June 06, 2017

The girl was very helpful.

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by - Verified Customer June 04, 2017

Quick, efficient, a little pricey on the battery. I think I could have gotten away with a less expensive one.

by - Verified Customer June 04, 2017

Quick, correct and a good price.

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by - Verified Customer June 02, 2017

Took my car in for a vibration problem. Got a call and they said it was a wheel balance issue. Was charged a $25 diag fee..then told them to go ahead and rebalance the wheels for another $25. Drove car home.. the same vibration...called them back and according to whatever, the tech said vibration was gone on the test drive. Disappointed in diagnosis...me paying for something that wasn't fixed. Travis said bring it back, you should not pay for something that didn't fix the problem. I am hesitant to trust such a simple diagnostic and tire balance not being the issue.

by - Verified Customer June 02, 2017

Excellent service by a group of professionals. Dependable and courteous.

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by - Verified Customer May 31, 2017

Had my car inspected there and everything went well.

by - Verified Customer May 30, 2017

Horrible. Took three days to get my car back for an oil change. Felt bare minimum was barely met and communication was horrible.

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by - Verified Customer May 30, 2017

Always a great experience!

by - Verified Customer May 25, 2017

Good service on alignment.

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by - Verified Customer May 25, 2017

Very good as usual.

by - Verified Customer May 24, 2017

Helpful!

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by - Verified Customer May 19, 2017

All fluids were not topped off.

by - Verified Customer May 19, 2017

Service was quick and the staff was very polite and helpful.

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by - Verified Customer May 17, 2017

Excellent service. Great customer care.

by - Verified Customer May 16, 2017

Always receive great service from this location.

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by - Verified Customer May 14, 2017

Asked to check out about a duplicate labor charge on my final bill and she said it was legitimate. Got home and saw that it was positively a duplicate. So I called back and the same clerk asked the tech and realized it was a duplicate. Said she would credit my account but it took another call to finally get the error fixed. So I tried four times to correct the error before it was finally credited. Nothing for My inconvenience!! Sorry customer service!!!

by - Verified Customer May 14, 2017

The girl at the desk was new and did not seem to understand that when you a customer in front of you at your desk you need to at least acknowledge them even if you are busy doing whatever on your computer. I stood there in front of her for a number of minutes before she even acknowledged my existence.

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by - Verified Customer May 12, 2017

Always a great service!

by - Verified Customer May 09, 2017

Timely, friendly.

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by - Verified Customer May 08, 2017

Treated with courtesy, staff answered questions they could and found someone to answer ones they could not. Always clean waiting room. Did not dismiss me as a female who was too old to be bothered with or would not understand their answer. I have many places where I live who could provide their service but prefer to drive to another side of the city to use them.

by - Verified Customer May 04, 2017

Good.

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by - Verified Customer May 03, 2017

Great!

by - Verified Customer May 02, 2017

oil change.

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by - Verified Customer April 30, 2017

FRIENDLY, TIMELY AND A JOB WELL DONE!

by - Verified Customer April 26, 2017

Overpriced for just a brake job. Rotors could have easily been replaced, but they just wanted to gouge the customer. I know about vehicles.

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by - Verified Customer April 25, 2017

Engine light was on. They checked everything.

by - Verified Customer April 21, 2017

Got an oil change, and suspension estimate. it was quick and easy.

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by - Verified Customer April 18, 2017

No issues.

by - Verified Customer April 17, 2017

Told service would take 45 minutes for an oil change. They didn't take the car into the service bay for 1.5 hours, total visit 2.25 hours.

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by - Verified Customer April 14, 2017

Friendly employees completed work in a timely manner.

by - Verified Customer April 12, 2017

The staff is friendly and helpful and I am usually very pleased with the service.

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by - Verified Customer April 11, 2017

Excellent customer service, all done in a very timely manner, and at a fair price. Very efficient and we are always satisfied with their work.

by - Verified Customer April 10, 2017

I love coming here! Everyone is always super nice and they do a great job.

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by - Verified Customer April 05, 2017

Great service!

by - Verified Customer April 03, 2017

Great!

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by - Verified Customer May 26, 2014

Toby is a great manager.

by - Verified Customer May 26, 2014

I had a bad experience there yesterday.

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by - Verified Customer May 26, 2014

Great customer service. Explain prices and services well.

by - Verified Customer May 23, 2014

Great Service Advisors.

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by May 23, 2014

Friendly and knowledgeable staff, great technicians.

by May 22, 2014

Service was very slow. I had to wait 3 hours to get an oil change and an inspection done. I was originally told that it would only be 1 hr to 1.5 hrs.

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by - Verified Customer May 22, 2014

I think they are honest. They never try to sell me something my car does not need.

by - Verified Customer May 21, 2014

Great customer service.

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by - Verified Customer May 21, 2014

Toby at the service desk is very efficient and precise on time and also with repair details and estimates.

by - Verified Customer May 20, 2014

Usually very good prompt service with recommendation options.

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by - Verified Customer May 20, 2014

Staff is always nice and super efficient.

by - Verified Customer May 19, 2014

Over the last several years I have had very good and reliable service from them.

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by - Verified Customer May 19, 2014

Great service, wonderful manager!

by - Verified Customer May 19, 2014

Good service. Very clean.

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by - Verified Customer May 18, 2014

They do excellent work and the staff is very friendly.

by - Verified Customer May 18, 2014

They are very nice and professional.

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by - Verified Customer May 16, 2014

Wonderful service, great manager (Toby).

by May 14, 2014

Always excellent service.

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by - Verified Customer May 13, 2014

I brought my car in for an ac recharge, I had just had the internal evaporator core replaced. Every thing on my car was working fine the day I brought the car in and the mechanic That replaced the part checked all of my hoses and said they were in great shape. When I got to your store I waited like 3 hours to have my car serviced after they pulled it in to the bay the manager came out after 15 minutes and told me that I had a hole and my manifold assembly Hoses. I asked him what it would cost to replace it and he quoted me 237$ for the hose and 90$ for the labor. He then presented me with a bill for 50$ 30$ for labor and 20$ for parts and taxes. There were no parts replaced! And I also feel like the hose was damaged by your store. I then took it back to my mechanic Who replaced then top and bottom assembly hoes for $75 including the part.He also informed me that there is no manifold assembly hoes on my car. So basically I feel like I was lied to cheated and my car was damaged in the process.I also feel like I was charged 50 for no reason at all. And when I asked him to explain the charge he told me that it was self explanatory. So I will not be back and I will never recommend this place to my friends or family.

by - Verified Customer May 12, 2014

Friendly people, timely service, and I never feel they are selling something my car doesn't need.

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by - Verified Customer May 09, 2014

Prices are reasonable. No hard sells, they don't try to talk you into unnecessary services. They're not trying to squeeze money out if you, just fix your car. I've been taking my cars there for over 4 years and I'm very happy with the service.

by - Verified Customer May 08, 2014

The management is superior and the staff is very helpful, the man that worked on my 1934 Ford Coupe did a superior job. He took is time and was very clean and had a lot of experience with cars. I did also get some discounts with your coupons which is always nice.

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by - Verified Customer May 08, 2014

The employees are very friendly, knowledgeable and the work is always done correctly and in a timely fashion. I also like that I recognize the employees on each visit. Not a lot of turnover.

by - Verified Customer May 07, 2014

Great service done in a timely manner. Knowledgeable friendly staff.

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by - Verified Customer May 07, 2014

They've done good work on my vehicles and have been flexible with resolving any issues that I've ever run into.

by - Verified Customer May 05, 2014

Great people, straightforward and honest with the work that needs doing!

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by - Verified Customer May 05, 2014

The service writer insisted I purchase 0W20 synthetic oil. He insisted that was the only oil recommended for my vehicle and tried to upcharge $50 for the oil change. I have known since my first oil change with that vehicle that page 453 of the owners manual said that "SAE 5W-20 or 0W-20 engine oil may be used." (copied from Toyota Camry Owners manual). The service writer wrote some non-sense about the customer declined 0W20 and he is not responsible for engine damage due to wrong oil usage. Of course the service writer is wrong and I have been waiting for a response to my complaint sent to precision tune 3 weeks ago.

by - Verified Customer May 05, 2014

Great service, on time, friendly staff.

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by - Verified Customer May 02, 2014

Honest, fast and fair.

by April 30, 2014

They are GREAT, love going there.

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by - Verified Customer April 30, 2014

The service is fast but thorough, and the waiting room is excellent.

by - Verified Customer April 30, 2014

They are great.

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by - Verified Customer April 29, 2014

Thought service was very good. I just don't give 10 ratings.

by April 27, 2014

Good customer service and satisfaction.

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by April 25, 2014

Felt like he was over selling. I came in for a a oil change and free rotation. Not 4 new tires. That's a whole different animal.

by - Verified Customer April 25, 2014

They provide accurate, fair diagnosis of your car's problems and then provide quality service at a fair price. They are honest with you about what they would do if it were their car, without a lot of heavy pressure do perform any service.

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by - Verified Customer April 24, 2014

Exceptional customer service skills, honest and they genuinely care about their customers. Prices are also reasonable.

by - Verified Customer April 24, 2014

Extremely courteous, very timely, friendly, and efficient.

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RepairPal Scorecard
91
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
92
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
86
CUSTOMER AMENITIES
93

The Baileywick Road location of Precision Tune Auto Care was established in 1995 and has been providing Raleigh and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team with an excellent mix of experience, ongoing training, and ASE Certifications who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light diagnosis and repairs, to state smog and safety inspections, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “helpful”, “friendly”, “polite”, “professional”, and “excellent”. Loaner cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
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AMENITIES

  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Wireless Internet

MESSAGE FROM THE SHOP

For over 35 years, Precision Tune Auto Care has offered value and convenience, providing professional car care and repair backed up by a best-in-class nationwide warranty. We know your time is valuable and convenience is important – that’s why no appointment is necessary and most of our services can be completed while you wait. From factory scheduled maintenance to major repairs for autos, SUVs, Minivans and Hybrids, count on us for complete car care…bumper to bumper. We love being part of your community. Visit one of our modern, comfortable facilities where our certified technicians will help keep your vehicle safe & reliable on the road. Convenient, affordable, dependable; We are car experts, Tuned In To You.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
Get Directions to Precision Tune Auto Care - 055-15