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Precision Tune Auto Care 055-03

(919) 582-7567
191 Verified Reviews
autounlimited@raleigh.twcbc.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
07:30
16:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:30am to 5:30pm
S
7:30am to 4:00pm

ADDRESS

2105 East NC Hwy 54
1
Durham, NC 27713 USA

AUTO REPAIR EXPERIENCE

  • Marty Hartwell, Owner
  • Bryan Yaffey, Owner
  • Established 1996
  • 5 Auto Repair Mechanics on Staff
  • 83 Years of Car Repair Experience

Precision Tune Auto Care 055-03 Reviews

OVERALL RATING

191 Verified Reviews
5 stars
(123)
4 stars
(51)
3 stars
(10)
2 stars
(1)
1 star
(6)
by - Verified Customer October 19, 2017

Love this team! Wouldn t go anywhere else.

by - Verified Customer October 18, 2017

Excellent service!! Price was extremely lower than dealer prices.

by - Verified Customer October 06, 2017

Great!

by - Verified Customer October 06, 2017

good service and price

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by - Verified Customer October 06, 2017

Always great service

by - Verified Customer October 04, 2017

Always a great experience

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by - Verified Customer October 01, 2017

Travis is a nice guy that always help me with my car.

by - Verified Customer August 29, 2017

Good work

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by - Verified Customer August 24, 2017

O. K.!!!

by - Verified Customer August 17, 2017

The staff was friendly.

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by - Verified Customer August 16, 2017

Took 1.5 hours to get an oil change done even though I got there at 8am, but usually you guys are faster so probably an anomaly. Really fair prices.

by - Verified Customer August 15, 2017

Always professional, fair, and friendly. You can't ask for much more than that!

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by - Verified Customer August 07, 2017

I compared Nissan's price to have work done vs your price; you guys won. So, I'm very satisfied.

by - Verified Customer August 06, 2017

I have been a customer for over 7 years. I am always treated with professionalism and respect. I always get quality auto care. I never feel pressured to do more repairs then are needed. You will always be told the truth! Which is very valuable to me! Thank you Precision Tune!

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by - Verified Customer August 04, 2017

Always treated with respect. Great place to get my car serviced

by - Verified Customer July 28, 2017

It was good

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by - Verified Customer July 28, 2017

Great people! Honest and real!!

by - Verified Customer July 28, 2017

This is my go to repair shop. Have been using their services for several years and have never been disappointed. They are always busy ( a good sign) so be prepared to wait.

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by - Verified Customer July 25, 2017

Good job!

by - Verified Customer July 18, 2017

Work done well, as always.

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by - Verified Customer July 17, 2017

Have been going to this shop for all of my general maintenance needs for 6+ years. Service, work, and management is impeccable! Thank you to Marty and the crew for all of your hard work!

by - Verified Customer July 14, 2017

Wonderful service

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by - Verified Customer July 13, 2017

Super

by - Verified Customer July 11, 2017

Great staff

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by - Verified Customer July 07, 2017

I love this shop and I won't go anywhere else.

by - Verified Customer July 07, 2017

I recommended Precision Tune to my friend Tim because of the quality of their work.

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by - Verified Customer July 04, 2017

Thank you for doing the alignment.

by - Verified Customer June 30, 2017

I came in for an inspection and they worked me in without a long wait. They are courteous and thorough. Unfortunately, my car failed inspection due to a leaky hose. The fluid level was a little low, although I was not convinced of their recommended repairs and the car had no other adverse symptoms. I wiped the hose off and added some leak sealer to the fluid and will keep an eye on it. The hose looks ok, but we'll see.

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by - Verified Customer June 23, 2017

Always have had great experience with Precision Tune.

by - Verified Customer June 19, 2017

It was my lunch break and despite being busy everyone (front desk to mechanics) was so kind and professional. I genuinely appreciated the shuttle service and try to use it only if necessary. Thanks for being amazing.

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by - Verified Customer June 16, 2017

I return to this Precision Tune when ever my car goes out of a manufacture's warranty. In the 7 years that I have done business with them, I have always gotten great repair work, honest talk, respect, and never had to do the same repair twice.

by - Verified Customer June 15, 2017

Auto care that can be trusted.

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by - Verified Customer June 08, 2017

The workers were friendly and very helpful. Had small kids so they were very understanding with them making a lot of noise in the waiting area.

by - Verified Customer May 26, 2017

Everything was perfect except I payed the extra $6 to top off my liquids and they did not refill my coolant. This is the second time in a row.

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by - Verified Customer May 25, 2017

I had my oil changed and expected to have a wait time. They got me in and out within 30 minutes!

by - Verified Customer May 24, 2017

Great shop. Been going there since 1997.

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by - Verified Customer May 23, 2017

Everyone was nice as usual and they didn't take long.

by - Verified Customer May 19, 2017

Marty is always professional, respectful and polite. He's the reason I continue my business here. I've never felt pressured into spending money or fixing 'issues' that was not necessary at the moment.

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by - Verified Customer May 16, 2017

These folks are professional, friendly and ethical. I trust them to look after my car and to look after my interests by not pushing me to repair things that may not need repairing or that can be delayed. Excellent!!

by - Verified Customer May 12, 2017

Will be a return customer.

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by - Verified Customer May 11, 2017

Fast and friendly customer service!

by - Verified Customer May 03, 2017

Thank you!

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by - Verified Customer May 02, 2017

I used a coupon to get an oil change for $19.95. When I paid, I did not notice that the coupon had not been applied. When I pulled the car away from the place, it was making a scraping noise. I pulled back to the bay and the tech used a screwdriver and hammer to push back a piece of metal that was scraping behind the wheel. I had to come back several times to get all of the noise to stop and it still scrapes when we make sharp turns. I have never had this problem with anyone else who has removed my wheels. I do not leave with much confidence that they did a very good job.

by - Verified Customer May 01, 2017

Just had oil change and the work they did was very good.

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by - Verified Customer May 01, 2017

As always, timely and honest service.

by - Verified Customer May 01, 2017

Manager, Brian was polite, professional and made sunestion for repairs that saved me money. I feel real good about the service I received.

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by - Verified Customer April 28, 2017

The owner himself came out to greet me and explain the work. The mechanic was personable and quick. I definitely plan on being a return customer.

by - Verified Customer April 27, 2017

Great experience.

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by - Verified Customer April 20, 2017

Excellent customer service.

by - Verified Customer April 14, 2017

I enjoyed my experience and was treated fairly.

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by - Verified Customer April 14, 2017

Always go here.

by - Verified Customer April 11, 2017

Fair and honest. My 'go-to' shop for any problems my car has. I've been a loyal customer since I found them two years ago.

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by - Verified Customer April 07, 2017

The work was excellent and my car was ready within 30 min.

by - Verified Customer April 05, 2017

I have been a customer at Precision Tune for over 25 years. I love the care they provide to me and my vehicles. I trust their advice and recommendations. Aletha Johnson a satisfied customer.

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by - Verified Customer April 04, 2017

Marty and Bryan at Precision Tune are always fair and honest. They always do a great job fixing my 18 year old car! My only issue this visit was that nothing about the service or inspection of the car was discussed upon pickup. However, I think this is because the shop was really busy.

by - Verified Customer March 30, 2017

I purchased a set of tires, they were not balanced properly and one of the tires had a leak. The shop fixed it right away when I brought it back in.

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by - Verified Customer March 26, 2017

I was satisfied with my service.

by - Verified Customer March 24, 2017

They stripped out the oil plug and tried to charge me 20 dollars to fix it. Now the car is leaking all the oil out. It wasn't leaking before.

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by - Verified Customer March 24, 2017

Excellent service.

by - Verified Customer March 23, 2017

i would like to say my experience with Precision Tune was great.

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by - Verified Customer March 17, 2017

The best shop in the triangle. I love the diagnosis that came with the oil change. The chief mechanic is so polite and respectful, takes his time to explain things to u slowly. i give them 200%.

by - Verified Customer March 15, 2017

Marty has always treated me with the utmost respect & has always gone well beyond my automotive repair needs. I consider him as my personal machanic for all my 3 cars. Excellent & extremely informed shop owner.

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by - Verified Customer March 14, 2017

They do good work. I think the price is a little high for an oil change.

by - Verified Customer March 09, 2017

Good experience.

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by - Verified Customer March 07, 2017

They are always professional and will only use them for all of our cars repairs.

by - Verified Customer March 06, 2017

Precision Tune is your get-it-done-the-right-way automotive repair shop. The managers, receptionist and all other personnel are all very professional, knowledgeable and courteous. I have NO complaints!

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by - Verified Customer March 03, 2017

Things were good.

by - Verified Customer March 03, 2017

Great job.

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by - Verified Customer February 27, 2017

Exceptional hard working and excellent repair.

by - Verified Customer February 27, 2017

Great job

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by - Verified Customer February 23, 2017

I had a very pleasant experience and I will visit again.

by - Verified Customer February 21, 2017

The price for the diagnostic fee was way too high because when they did the emissions test the first time the error should have been found then.

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by - Verified Customer February 21, 2017

Good experience as in the past. Car was ready and had been sitting awhile before someone alerted me work had been done. Additionally, work was completed prior to my permission being given. But I did authorize repairs to remain as is. I will still return in spite of these 2 matters.

by - Verified Customer February 19, 2017

I continue to go here because of the excellent customer service.

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by - Verified Customer February 17, 2017

It was really good.

by - Verified Customer February 06, 2017

The work was done as described, with no problems and at a reasonable price.

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by - Verified Customer February 06, 2017

Work done was completed fast and thoroughly.

by - Verified Customer February 03, 2017

I had a oil change. The only problem I experienced is that they did not reset it so the light for check engine came on again. It was for the oil change and now in the future I know how to reset it. I brought it back and they fixed it and showed me how to do it. I just hope I remember since I get a oil change every 5,000 miles so it is going to be a couple of months. Overall it was a good experience. I will return.

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by - Verified Customer February 03, 2017

It was a good experience and the guys are very knowledgeable. We have been going to this shop for 15 years.

by - Verified Customer February 03, 2017

Good service!

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by - Verified Customer February 02, 2017

Great

by - Verified Customer January 31, 2017

Excellent service by kind gentlemen!

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by - Verified Customer January 27, 2017

Usually entire experience is top notch (I've been getting multiple vehicles serviced there for about ten years). But this time I have question with regards to the type of new oil used; also i'm not sure if new oil filter was installed; and appears there was a small overcharge that I will address when I'm back from trip. That said the mechanics and managers are great guys, always friendly and most informative, and really work with customers. GREAT guys. Just a few minor things this time.

by - Verified Customer January 20, 2017

The first time that I went to Precision Tune, I was nervous because I was new to the area. Now, I will not go to any other business or location. I love their service!

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by - Verified Customer January 15, 2017

Great service. Will return!

by - Verified Customer January 13, 2017

I always have a great time and feel appreciated by Marty and Brian. Keep up the great work.

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by - Verified Customer January 13, 2017

Been going there for years....and plan to continue. Good group of guys!

by - Verified Customer January 12, 2017

No complaints. Will come again.

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by - Verified Customer January 12, 2017

Good. Will suggest my friend to have their car maintain in Precision Tune.

by - Verified Customer January 08, 2017

The service was good. The service man was courteous.

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by - Verified Customer January 02, 2017

Had 24.99 coupon for a premium oil change that included 5 qts and oil filter. Still charged separately for oil filter! I always pay for the extra quart of oil my car takes. But my 24.99 coupon ended up being a 39.00 oil change. So really there was no deal. Could've gone anywhere else for a forty dollar oil change.

by - Verified Customer December 28, 2016

Very pleased.

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by - Verified Customer December 27, 2016

I thoroughly enjoy the services are received. The technician provided me with clear explanation of what was going on with my vehicle. I had such a great experience I will never go to another shop other than Precision Tune.

by - Verified Customer December 26, 2016

Great customer service!

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by - Verified Customer December 26, 2016

Marty and crew are always great, ethical, and respectful.

by - Verified Customer December 25, 2016

I started using this Precision Tune location because it was within walking distance for me. Even though I moved about a half hour away, I continue to take me car there because of their great work and customer service. Also, they are very honest in what needs to be done and the pricing is fair.

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by - Verified Customer December 22, 2016

Cheap for oil change, but expensive for others.

by - Verified Customer December 22, 2016

This place does a wonderful job working on my car.

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by - Verified Customer December 20, 2016

I've been dealing with this shop for about 20 years and I've recommended them to a number coworkers and others. They treat you more than fairly, and they are very skilled and knowledgeable.

by - Verified Customer December 16, 2016

The manager and mechanic that worked on my car were excellent. I used to do all the work on my car, but I am now 55. I was told I needed new brakes, they checked and no. I really enjoy the moral character and work ethic at this shop. They are very honest and fair in their work, which is very refreshing compared to other shops that I have been to. I strongly recommend this car repair shop. Thanks a very satisfied customer!!

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by - Verified Customer December 14, 2016

Precision Tune mechanics and team not only change my oil but take care of my car! After 7 years of bringing my car to the consistently, I can say I trust them.

by - Verified Customer December 14, 2016

I used to go to Precision Tune Auto Care regularly as I would rather not change the oil in my car myself and I was super busy and didn't mind paying for a cheaper oil change. Needless to say, Precision Tune Auto Care on Hwy 54 has gone down in quality.

My first negative experience was when I figured out my AC had a leak. I asked them to just check where the leak may be and they ended up filling up my car with freon on top of that. A gentleman in front of me paid for a lower priced AC test and I inquired why mine was more expensive as I picked up my car. The cashier stated it's because they put freon in my car when I told them I recently put freon and I can do that myself (My guess is because I'm a girl they can just upcharge me and add services I did not request).

Another time I had an inspection and they wanted to charge me $14 labor for installing a license plate light cover. Well...that is also a very simple fix I could do myself and I requested to just have the part and I would do it myself. Also something to note, the newer skinnier cashier lady is rude, always on her phone, and presumptuous.

The final straw is when I got an oil change before a long trip. I waited for an hour during the weekday for my oil to be changed. They put a sticker that I had to get my oil changed once it hit 338K miles...well...my car isn't even at 120k miles. Later on when I went to fill my washer fluid, I found that my hood release was broken and know that I did not strong arm the lever since there were no pieces and I could clearly see where there was a broken part missing.

Now today, I'm changing my oil in my car myself and looked at the filter which is a Tec Select T500 filter that is much smaller than the models that fit my car.

Please work on customer service and integrity.

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by - Verified Customer December 12, 2016

Excellent experience as a long-time customer.

by - Verified Customer December 09, 2016

Excellent service from beginning to end. Outlined all work to be done and any service that could be needed. Allowing the customer to make an informed decision before moving forward.

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by - Verified Customer December 09, 2016

Love it.

by - Verified Customer December 02, 2016

Friendly staff, work completed quickly, options provided for work to be done.

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by - Verified Customer December 01, 2016

I trust the guy in charge of this garage.

by - Verified Customer November 30, 2016

Everything requested was done as asked including repairing a tire. Unfortunately when I got home another tire was very low due to a nail so I had to return to the shop to have that one fixed.

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by - Verified Customer November 29, 2016

Excellent service on all levels.

by - Verified Customer November 29, 2016

Always honest, upfront, and friendly!

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by - Verified Customer November 22, 2016

The Precision team had excellent customer service. I would definitely recommend and go back myself even though they aren't my regular mechanic.

by - Verified Customer November 18, 2016

Will continue to do business with this shop.

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by - Verified Customer November 17, 2016

Marty and Brian have always come out and sit with the customer and explain everything about the car.

by - Verified Customer November 15, 2016

Very satisfied.

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by - Verified Customer November 15, 2016

I have been going to Precision for a few years and feel as though they are always honest.

by - Verified Customer November 15, 2016

Overall it was good.

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by - Verified Customer November 14, 2016

I've been going there for over 15 years & never had an issue.

by - Verified Customer November 10, 2016

It was okay but I paid for a tire rotation and didn't get it.

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by - Verified Customer November 10, 2016

Fast friendly service.

by - Verified Customer November 09, 2016

Every one working in this shop is efficient and friendly. I never feel as though I'm being sold unnecessary repairs or treated differently because I'm a woman. I go out of my way to go to the Precision Tune on Hey 54 because the owners/managers have integrity.

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by - Verified Customer November 09, 2016

It was good.

by - Verified Customer November 07, 2016

No problems.

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by - Verified Customer November 07, 2016

I have always had great experiences with this shop. I am female, but Marty always explains things to me and I never feel pressure to purchase anything unnecessarily. They always give me the price of the repair and get my approval before any work is done.

by - Verified Customer November 07, 2016

Most professional experience and service I've had.

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by - Verified Customer November 03, 2016

The staff all seem to be on one accord, there objective is to do good work in a timely manor and be pleasant at thse same time.

by - Verified Customer September 29, 2016

Great and timely service!!

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by - Verified Customer September 29, 2016

They move fast and always have great deals.

by - Verified Customer September 29, 2016

Excellent.

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by - Verified Customer September 28, 2016

Very satisfied did a awesome job.

by - Verified Customer September 26, 2016

Great!

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by September 25, 2016

Everyone was super friendly, helpful & knowledgeable.

by - Verified Customer September 22, 2016

Very business like.

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by - Verified Customer September 21, 2016

Trust them!

by - Verified Customer September 20, 2016

They are pretty great!

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by - Verified Customer September 19, 2016

Marty, Brian and the team have been servicing my cars for years. They always do a great job and don't fix things unless necessary. I wouldn't bring my cars anywhere else!

by - Verified Customer September 19, 2016

Service requested was performed in a timely, efficient manner.

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by - Verified Customer September 18, 2016

Outstanding service as always. Nothing but pleasant experience every time I bring one of my vehicles here. I've been bringing my vehicles here since 2000.

by September 16, 2016

Straight forward service for inspection.

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by - Verified Customer May 27, 2016

Basic oil change, everything went well.

by May 27, 2016

It was quick and great service.

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by - Verified Customer May 27, 2016

These guys are great. Fast honest service.

by May 27, 2016

My car was serviced quickly and at a reasonable cost. I am happy with the service.

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by - Verified Customer May 27, 2016

I've going to this shop for over 10 years and I drive over 35 miles to get there just for the service!

by - Verified Customer May 26, 2016

Excellent service.

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by - Verified Customer May 25, 2016

Good as usual. Rarely ever have problems.

by - Verified Customer May 25, 2016

Fantastic!

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by - Verified Customer May 24, 2016

Great service, timely as always.

by - Verified Customer May 24, 2016

The people were very kind, helpful, and did the work quickly as well as correctly.

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by - Verified Customer May 24, 2016

I trust all my car maintenance work's with Marty's shop. He's honest, trustworthy, offers good value, and while giving you a complete assessment of your car's maintenance needs, never hard sells you.

by - Verified Customer May 23, 2016

Friendly, no hassle repair service.

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by - Verified Customer May 22, 2016

Always reliable.

by - Verified Customer May 22, 2016

Great.

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by - Verified Customer May 20, 2016

I love this place, always the best customer service.

by - Verified Customer December 30, 2013

They do the work in a timely fashion. They are good at telling you what you need and why.

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by - Verified Customer December 27, 2013

They are really customer care oriented. They really care about their customers.

by - Verified Customer December 27, 2013

We have been going there for twenty years. They are honest and trustworthy. They do excellent work. We would not go anywhere else.

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by December 26, 2013

I think the price compared to other shops is high. Everything else was okay.

by - Verified Customer December 25, 2013

They take you in quickly. They are very courteous and friendly.

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by - Verified Customer December 23, 2013

They were very professional and they explained why I needed to be there and I trust them. I've had many repairs done there and the customer satisfaction is always a 10, the shop is always crowded, and everyone is friendly and respectful.

by - Verified Customer December 22, 2013

They had my car for a week and inaccurately diagnosed my problem, they said I had two catalytic converters that were bad but the problem turned out to be cracked resonators.

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by December 22, 2013

I went to get a diagnostic test and waited a long time to get it done. They estimated it would take $4000 to repair my car. They charged me $200 for the test. When I got home they called to say they would buy the car for $200 and then I would not owe anything. I thought that was not very professional. I took my car somewhere else and they fixed the car for much less. It is running good.

by - Verified Customer December 19, 2013

I am satisfied with the way they go about my car. I like everything about them. They keep my car running.

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by December 16, 2013

It was pretty good service. Some things could be better.

by - Verified Customer December 15, 2013

I would recommend them for a repair or oil change.

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by December 12, 2013

Good honest service.

by - Verified Customer December 12, 2013

Very good customer service. The repairs are done in a very timely manner.

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by December 10, 2013

They are very prompt. They get the job done very efficiently.

by December 09, 2013

They are very nice. They are very helpful. They do not try to sell things I do not need.

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by - Verified Customer December 06, 2013

he owners really nice and they take care of you. Great customer service.

by December 06, 2013

We have gone there for the last five years and they give excellent service. I do not feel like I am being charged too much.

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by - Verified Customer December 04, 2013

I have bought tires and I have not been able to have them properly balanced yet. Otherwise I am satisfied.

by - Verified Customer December 02, 2013

I think they give good prices and good service. They will tell you what's going to be done, and they do it. They tell you ahead of time too, always have options to go with one recommendation. They will listen to what you say that needs to be done.

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RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
88
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
95

Precision Tune Auto Care has been serving the Durham community since 1996. This RepairPal Certified shop features a very experienced team of professional ASE Certified Technicians, 3 of the 7 staff members hold ASE Master Certification. It is this experience, commitment to certification, and the right tools that make this location a great place for you and your vehicle. They are equipped to handle most repairs, ranging from wheel alignments to check engine light diagnosis and back their work with a 24-month / 24,000-mile warranty. Local shuttle service, early bird drop off, and a clean comfortable waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
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AMENITIES

  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Open Saturday
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Wireless Internet
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AFFILIATIONS

  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Our four lead technicians have more than 115 years of combined experience. The experienced and knowledgeable staff at Precision Tune Auto Care & Brakes performs quality repairs time and time again. Open Monday through Friday from 7:30 AM – 5:30 PM and Saturday from 7:30 AM – 4:00 PM, we feature tires from top brands including MICHELIN®, BFGoodrich®, and Uniroyal®. Stop in to see us today. After your visit, please consider providing a review of our service on this or other websites. You can like us on Facebook here.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
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