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Precision Tune Auto Care 050-27

(410) 989-4729
119 Verified Reviews
ptac05027@precisionac.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
07:00
15:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 5:00pm
S
7:00am to 3:00pm

ADDRESS

5700 York Rd
Baltimore, MD 21212 USA

AUTO REPAIR EXPERIENCE

  • Layne Keats, Manager
  • Established 2011
  • 3 Auto Repair Mechanics on Staff
  • 58 Years of Car Repair Experience

Precision Tune Auto Care 050-27 Reviews

OVERALL RATING

119 Verified Reviews
5 stars
(62)
4 stars
(32)
3 stars
(11)
2 stars
(6)
1 star
(8)
by - Verified Customer November 06, 2017

Overall my experience was a good at Precision Tune. Management is courteous, friendly and genuinely seems eager to help. The shops process as well as how you will be chared is laid aloud pretty clearly. The mechanics in the shop are knowledgeable where as I haven't had an issue they couldn't solve. I would definitely bring my vehicle back to be serviced at the York Road Precision Tune.

by - Verified Customer October 31, 2017

Had no problems.

by - Verified Customer October 30, 2017

Wonderful

by - Verified Customer October 26, 2017

when changing the oil it seems pretty basic to note the check engine light is on instead of recommending a bunch of other repairs

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by - Verified Customer October 25, 2017

Great shop. Groupon was well worth it

by - Verified Customer October 24, 2017

I was impressed by the gentleman who was working on another woman's car. He sat next to her and explained what he was doing and why. Treated her with kid gloves. When it was my turn he didn't even speak to me! Left the service recommdations to the very nice lady at the desk! She was very helpful but I felt slighted.

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by - Verified Customer October 20, 2017

I dropped my car off at 11am 10/14/17. I received a phone call to pick my car up at 2:45 PM, the location closed at 3 PM. I was not able to make it in time and my car was kept in the garage until monday morning at 8 AM. I was car-less the entire weekend.

by - Verified Customer October 11, 2017

They worked on the wrong part and cost an extra day. They also didn't explain about a diagnostic that would have helped alleviate issues that showed up through the repair. It took 4 days for a 3-hour repair. I stopped going to this location years ago because of similar issues, now I will never go back

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by - Verified Customer October 08, 2017

My experience was great! They were respectful and efficient.

by - Verified Customer October 04, 2017

I believe my car was fixed properly. The male front desk person was very helpful on the first day. The lady at the front desk on the second and third days didn't have as the best customer service demeanor as I would have preferred.

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by - Verified Customer September 27, 2017

Stacey is the best person dealing with all my issues. she is wonderful

by - Verified Customer September 22, 2017

Had a good experience. They fixed my battery with no issues. Only thing is that the mechanic seemed to be less knowledgeable about newer batteries

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by - Verified Customer September 20, 2017

Very pleased with the service and work done on my car

by - Verified Customer September 18, 2017

Excellent Service. Staff very friendly and cordial. Prices are Awesome! Will definitely return.

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by - Verified Customer September 18, 2017

Repairs lasted one day. Car was towed back for repairs. Checked for update and was told the tech and manager were off today. No work was done. Frustrating

by - Verified Customer September 14, 2017

Very efficient service

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by - Verified Customer September 12, 2017

Stacia was very good in explaining what i needed for my truck good customer service skills

by - Verified Customer September 06, 2017

My mechanic was very thorough. He did a wonderful job. I was heading out of town that very morning and they did a great job of getting my car done in a timely fashion.

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by - Verified Customer September 01, 2017

Great Service

by - Verified Customer August 31, 2017

At first after the repair was done, my odometer was not working correctly. Then the shop research what they could do and fix the issue and they did it without question

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by - Verified Customer August 27, 2017

Front rep really nice and kind. He does a great job. Mechanic tried to get me to do work on the side and forgo the shop all together. Very sketchy

by - Verified Customer August 25, 2017

Battery died and shop got me in asap and replaced in minutes

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by - Verified Customer August 15, 2017

Good

by - Verified Customer August 08, 2017

Everything was done to my satisfaction. The young man that worked on my truck was excellent.

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by - Verified Customer August 03, 2017

Everything was well and the service was exceptional.

by - Verified Customer July 31, 2017

Had an excellent experience here. The service was impeccable and kind.

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by - Verified Customer July 31, 2017

I was greeted and assisted as soon as I walked up to the door of the shop.

by - Verified Customer July 24, 2017

Will definitely be a repeat customer!!!

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by - Verified Customer July 24, 2017

Nice employees

by - Verified Customer July 20, 2017

Decent.

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by - Verified Customer July 13, 2017

My check engine light was on and they checked my car and found what was wrong with it and were able to fix it the same day. I was pleased.

by - Verified Customer July 07, 2017

Good job

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by - Verified Customer July 04, 2017

I paid in advance for an oil change and tire rotation. But I only received an oil change and no explanation was given about the tire rotation not being done, nor was there any offer to come back to have it done or to take it to another location or a voucher/credit to get my tires rotated at another time.

by - Verified Customer June 28, 2017

I love coming to this shop!

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by - Verified Customer June 19, 2017

No pressure to get other things done.

by - Verified Customer June 09, 2017

This location did an excellent job and got me in and out in less than an hour including my check in and not having an appointment.

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by - Verified Customer May 26, 2017

I always get great service at this location.

by - Verified Customer May 03, 2017

The staff and technicians were skillful and professional. A pleasant experience overall.

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by - Verified Customer April 30, 2017

Everybody, even the customers were so nice! Coming back for repairs soon!

by - Verified Customer April 17, 2017

They were really great and professional what a wonderful staff and Brittany is the best.

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by - Verified Customer April 09, 2017

Professional, courteous. Work performed in time frame promised and explained fully. No attempts to sell extra repairs. Very pleased

by - Verified Customer March 31, 2017

Felt right at home.

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by - Verified Customer March 02, 2017

Good customer service

by - Verified Customer February 27, 2017

Its was good, nice workers.

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by - Verified Customer February 20, 2017

Manager was extremely accommodating. I had my 3 yr old son with me and the Manager on duty graciously worked us into an already booked schedule for the day. He even went over and above to change the TV station to cartoons/kid friendly viewing. Waiting area was cleaner than most auto repair shops. Will definitely recommend this shop to others and use going forward when needed.

by - Verified Customer February 16, 2017

The crew worked nonstop and the counter man explained everything to me and every other customer that was having work done so they knew why they need to get the service completed.

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by - Verified Customer February 16, 2017

Everyone was very professional in what they did.

by - Verified Customer February 15, 2017

This was the 2nd one I went to. The first one in hunt Valley messed up my car and wouldn't pay to fix it. I had to pay for the repairs out of my own pocket. This shop helped me. But gave me the same answer.

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by - Verified Customer February 12, 2017

Good times.

by - Verified Customer February 10, 2017

Positive experience, will return.

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by - Verified Customer February 09, 2017

The only complaint I have is that the first time I called to find out when to come in and how long it would take, the man on the phone said anytime. I told him a date I planned to come in and he said that would be fine. When I arrived the person at the desk said I didn't have an appointment and that it is was strange that anyone there would not have made an official appointment. I had to make another one. Everything else went fine.

by - Verified Customer February 05, 2017

Very good, not pressured and still good prices!

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by - Verified Customer January 23, 2017

The staff are very friendly, efficient and the prices are very fair.

by - Verified Customer December 30, 2016

Great

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by - Verified Customer December 29, 2016

Very satisfied.

by - Verified Customer December 25, 2016

Everything went to my liking. When addressing questions, thoughts, or concerns about my vehicle, there was no detection in which the staff took advantage to try to sell me unwanted parts for the vehicle. They answered all my questions and looked into my concerns, building a me a profile of my vehicle with quotes of costs and labor to fix anything necessary. They also explained the process even though I was aware of the mechanic language so to speak, breaking it down in simple English so nothing was missed or unclear.

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by - Verified Customer December 25, 2016

The work done at this shop is professional. the technicians are honest and trustworthy. However, the front desk is terrible with communication. They often don't pick the phone up, you can't leave a message, and they almost never call when they say they will. In person they are pleasant and polite, but they need to understand that customers are expecting communication back from them.

by - Verified Customer December 22, 2016

It was great! Everyone was customer friendly and well organized.

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by - Verified Customer December 14, 2016

Very satisfied.

by - Verified Customer December 09, 2016

Satisfied

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by - Verified Customer December 07, 2016

The young lady at the counter was very friendly.

by - Verified Customer November 29, 2016

Work was completed.

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by - Verified Customer November 29, 2016

Great job!

by - Verified Customer November 27, 2016

Overall great service.

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by - Verified Customer November 21, 2016

Knowledgeable

by - Verified Customer November 18, 2016

A very well-run shop. Did a great job. Waiting area has everything a customer needs: TV, WIFI, restroom, Keurig.

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by - Verified Customer November 14, 2016

Good

by - Verified Customer November 10, 2016

I was pleased

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by - Verified Customer November 09, 2016

All work was properly done.

by - Verified Customer November 09, 2016

The manager was the bomb and very professional.

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by - Verified Customer November 03, 2016

The shop was well managed, well kept (clean), the employees were visually happy and enjoyed the work they do. I will recommend this Precision Tune to any and all.

by - Verified Customer September 26, 2016

Great place.

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by - Verified Customer September 15, 2016

Friendly and honest.

by - Verified Customer September 07, 2016

Very nice and helpful.

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by - Verified Customer May 19, 2016

My van hasn't been the same since I got a simple oil change.

by - Verified Customer May 19, 2016

I had a good experience at the shop. They very friendly.

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by - Verified Customer May 15, 2016

Customer service was great.

by - Verified Customer May 11, 2016

The service was fast and customer service nice.

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by May 06, 2016

The shop was great.

by - Verified Customer May 05, 2016

They were courteous. However, the calipers were screwed too tightly and my front disks couldn't be changed.

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by - Verified Customer May 02, 2016

The person who waited on me was very nice.

by - Verified Customer December 11, 2015

There service is good. They did what they said they were going to do. Their very professional and polite.

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by - Verified Customer December 11, 2015

The services I had done I would recommend it. The person at the counter was very polite and very helpful, but the mechanics themselves were taking longer. They seemed to be having conversations with themselves instead of focusing on the cars.

by - Verified Customer December 10, 2015

The person at the customer service desk, Lance, was excellent, explained well, prompt, courteous etc.

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by - Verified Customer December 10, 2015

Sometimes I am sitting there for an hour or two hours for an oil change. I don't think they check the tire pressure and things like that. I don't think it is thoroughly looked over.

by - Verified Customer December 09, 2015

Your staff is awesome.

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by - Verified Customer December 06, 2015

It was fast. They did good customer service.

by - Verified Customer December 02, 2015

Great customer service.

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by - Verified Customer December 02, 2015

They have good service, and the quality of their work is good.

by November 30, 2015

Customer service is excellent!

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by - Verified Customer November 29, 2015

It was great service, it was quick, and they did a great job. It's close to my school, University of Maryland. The guys gave me a lot of resources, about how to maintain the car and stuff like that. They can do a lot of services, for any problem my car might have.

by - Verified Customer November 24, 2015

Sometimes I feel that one problem lead's to another my truck runs different after a repair, it runs worse.

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by November 22, 2015

I do like the service close to my work, it is easy but I do charge a few dollars extra. Example the oil change 15.99 and sometimes 16.99.When I go for an oil change it comes to 22.00 sometimes, or 21.00, they throw extra stuff sometimes, I do not like, disposal fee on oil it shows on the receipt, or they charge store supplies.

by - Verified Customer November 19, 2015

I like the service, and I had no problem.

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by - Verified Customer November 16, 2015

Friendly customer care.

by November 15, 2015

The service was fine, they did what I needed done and that's pretty much it.

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by - Verified Customer November 13, 2015

Excellent car care as well as top notch customer service. Staff is extremely competent and very people oriented.

by - Verified Customer November 11, 2015

They always do great work on my car.

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by - Verified Customer November 06, 2015

They never did nothing is supposed to do. They only did the oil change on my car they supposed to give me a tire rotation and brake inspection and never took off my tires they never did nothing!!

by - Verified Customer November 05, 2015

I like the prices and the work...

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by - Verified Customer November 03, 2015

They gave me much needed info on my vehicle.

by October 30, 2015

They didn't Solve my problem.

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by - Verified Customer October 29, 2015

The service was great!

by - Verified Customer October 26, 2015

The young lady who waited on me was knowledgeable and secure in herself in a largely male job site.

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by - Verified Customer October 25, 2015

I've had good service there.

by October 23, 2015

The representative was friendly and respectful.

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by - Verified Customer October 22, 2015

With the exception of this last visit, they always make me feel comfortable. I usually don't feel like I am getting ripped off.

by - Verified Customer October 21, 2015

The guy tried to cheat me out of money also tried to perform work that was not asked to do, and the labor cost was very expensive.

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by - Verified Customer October 18, 2015

Layne and his team were extremely helpful and explained the entire process with us. The cost wasn't what we expected but he did work with us regarding payment. Our sons car Is running quite fine. Thanks.

by October 15, 2015

Lane is great.

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by - Verified Customer October 14, 2015

Excellent service.

by - Verified Customer October 09, 2015

They had my vehicle 4 months. Each time I attempted to retrieve it there was a new problem. Won't start, smoking, no engine cover, hose left disconnected, sunroof left open in rain (should have never been open), battery drained, dead battery. I've paid for original claimed problem, but have yet been able to test drive for quality of work do to all the in my opinion created problems from faulty, unprofessional, horrible repair.

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by - Verified Customer September 28, 2015

Service is good and they are dependable.

by - Verified Customer September 24, 2015

They recommend to fix other problems than what I originally came for.

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by September 23, 2015

They are friendly there.

by - Verified Customer September 13, 2015

They were efficient, courteous, and timely.

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RepairPal Scorecard
89
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
87
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
89
CUSTOMER AMENITIES
98

The York Road location of Precision Tune Auto Care has been serving the local community since 2011. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “knowledgeable”, “helpful”, “friendly”, “awesome”, and “dependable”. A local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts

AMENITIES

  • Early Bird Dropoff
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
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