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Precision Tune Auto Care 043-32

(804) 729-5381
235 Verified Reviews
Ptac04332@precisionac.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
16:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 4:00pm

ADDRESS

4903 W Broad St
Richmond, VA 23230 USA

AUTO REPAIR EXPERIENCE

  • Douglas Ray, Manager
  • Established 2011
  • 4 Auto Repair Mechanics on Staff
  • 16 Years of Car Repair Experience

Precision Tune Auto Care 043-32 Reviews

OVERALL RATING

235 Verified Reviews
5 stars
(119)
4 stars
(58)
3 stars
(21)
2 stars
(7)
1 star
(30)
by - Verified Customer July 11, 2017

Had my wind shield replaced within an hour. Looks great and staff was professional.

by - Verified Customer July 09, 2017

Good job

by - Verified Customer July 07, 2017

Great job

by - Verified Customer July 07, 2017

Excellent service, they have my business from now on.

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by - Verified Customer July 02, 2017

The inspection was quick. I loved it. Will be forever a customer.

by - Verified Customer July 02, 2017

Great work and friendly service!

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by - Verified Customer June 29, 2017

I was very happy with the service that was performed.

by - Verified Customer June 28, 2017

Job well done and met my expectations.

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by - Verified Customer June 14, 2017

I had my headlights restored. I was told that my headlights were probably not going to work due to distortion. While my headlights aren't perfect they are a lot better.

by - Verified Customer June 14, 2017

The first time was okay. The windshield wiper fluid pump broke and AC didn't function correctly the second time fixed.

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by - Verified Customer June 14, 2017

The guys at the shop are great. They are always nice and they always do timely work.

by - Verified Customer June 11, 2017

Good customer service and fast service.

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by - Verified Customer June 08, 2017

Headlight restoration. Was told I'd need to leave cat for the day, an hour later the work was finished so definitely exceeded my expectations. Staff helpful, friendly, courteous and accommodating. Work looks good.

by - Verified Customer June 07, 2017

My car was serviced in a timely fashion.

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by - Verified Customer June 06, 2017

I had to reschedule due to the shop's mistake. The oil change and tire rotation went fine on rescheduled appointment, but they flat out lied and told me my fairly new tires with very little tread wear needed to be replaced!

by - Verified Customer June 05, 2017

It was okay.

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by - Verified Customer June 05, 2017

One of the workers were extremely rude and I will not be coming back.

by - Verified Customer June 02, 2017

Good service, Doug was friendly and made suggestions for future service on my car.

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by - Verified Customer June 01, 2017

Appreciated the great customer service.

by - Verified Customer May 30, 2017

Horrible

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by - Verified Customer May 30, 2017

I needed a tire in a pinch for my Prius V and they took care of it lickety-split!

by - Verified Customer May 25, 2017

Very fast and courteous. I asked about something I was going to do afterwards and the tech took the initiative and did it for me.

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by - Verified Customer May 25, 2017

My car was ready much earlier than expected. Office staff was very friendly and explained everything sufficiently.

by - Verified Customer May 25, 2017

Service was great - staff was nice and friendly

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by - Verified Customer May 25, 2017

Short, quick, sweet. They explained what they were doing, and even the aftermath for upkeep. Flexible on schedule, and very professional.

by - Verified Customer May 22, 2017

Work was performed quickly and for an agreed upon price.

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by - Verified Customer May 21, 2017

I find that the staff at Precision Tune are pleasant and knowledgeable. The prices are very reasonable and I will remain a customer.

by - Verified Customer May 19, 2017

I am confident in the recommendations, options and work. I always recommend this shop.

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by - Verified Customer May 18, 2017

Had a pre-purchase inspection made on a car. The people were great, respectful, and fair. I do wish I got more details on the inspection even though everything was checked to be alright. Perhaps more information about specific parts such as the engine or brakes or tires.

by - Verified Customer May 17, 2017

Scheduled an appointment. Car didn't get touched until a hour and 15 minutes after I arrived.

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by - Verified Customer May 17, 2017

I had a very good experience and will be bringing my car back there.

by - Verified Customer May 16, 2017

Courteous service. Walked in, minimal wait. Used Groupon. Pleased with outcome.

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by - Verified Customer May 16, 2017

Always very kind and helpful!

by - Verified Customer May 15, 2017

Everyone was very nice and helpful, very quick and easy process.

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by - Verified Customer May 14, 2017

Great work. Fast and very fair.

by - Verified Customer May 10, 2017

Everyone was courteous and extremely approachable. I'll definitely be back!

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by - Verified Customer May 09, 2017

Everyone was pleasant and efficient!

by - Verified Customer May 09, 2017

I always come to get my oil changes. I love the service that they provide for me. Caitlyn Marshall is a fabulous worker she does an outstanding job I love her service. The mechanics are fantastic, they do a great job.

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by - Verified Customer May 08, 2017

My experience was as expected, everything went well.

by - Verified Customer May 04, 2017

Priced fair and informative.

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by - Verified Customer May 02, 2017

A better customer experience provided could be a real time update that tells the customer where they are in the queue.

by - Verified Customer April 28, 2017

Extremely satisfied with the work.

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by - Verified Customer April 21, 2017

I'm happy with the service.

by - Verified Customer April 20, 2017

The staff was friendly, the service was quick, and the price was reasonable. Had it not been for one thing, I would have given much higher ratings - However, I noticed as soon as I left the lot that my steering had been messed up during the time in the shop. Rather than staying straight as has always been the case in the past, my car now has a noticeable pull to the left. Given that the only things I had done were an oil change and a state inspection (unless there was also a tire rotation done for free without my knowing), I really don't understand how this happened. But, because it did, my review went from being very positive to very negative.

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by - Verified Customer April 19, 2017

Went to another shop for new brakes and they said to fix my exhaust pipe before they'd pass me for inspection. Because of a time crunch and the distance to that shop, I came to Precision for my VA state inspection after fixing the exhaust. Because of a cracked fog lamp, they failed me. It took more than 48 hours for them to actually get the part from Infiniti (about 20 mins away) to fix the light. They overcharged me on the part. They were rude and inefficient, and seemingly a little crooked. I will never go back.

by - Verified Customer April 18, 2017

All work was good.

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by - Verified Customer April 18, 2017

Nice employees.

by - Verified Customer April 13, 2017

It was great service. I will return.

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by - Verified Customer April 11, 2017

He had to come back and reinstall the rear view mirror. He did a GREAT job, it is better than it was before the windshield was replaced.

by - Verified Customer April 10, 2017

Had a windshield replaced on my vehicle. They caused damage to my interior molding and manager told me it was my fault for owning that type of vehicle. Shop later quoted the same price for the windshield replacement without needing to use a Groupon ($100 off) that I had purchased and used.

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by - Verified Customer April 10, 2017

Used Groupon for headlight restoration. Groupon indicated initial value was $80. I thought for that amount the restoration would have been.

by - Verified Customer April 07, 2017

I got a tune up that made my van run terrible. I took it back after paying for work done they ran another test that cost me $150 dollars. My check engine light is on and it won't start now! I paid over $500 for repairs and my check engine light is on.

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by - Verified Customer April 06, 2017

Went to the Precision last week to get my brakes and tires done after a shop quoted me an astronomical amount..spoke with a Jimmy, who said they could do it for $600 less...precision fixed it in less than a day after dropping it off. Jimmy took the time to explain what was going on with my car in laymans terms. Definitely going to be a return customer, glad to see there's a shop not out there to take advantage.

by - Verified Customer April 06, 2017

Fast, efficient and courteous.

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by - Verified Customer April 03, 2017

Got tires installed.

by - Verified Customer March 31, 2017

We called early on a Saturday and two hours before they closed. They had our car in and out and letting us know that it was ready for pick up. When we went to pick up the car everything was great. I normally deal with dealerships, but it was super nice to see a cheaper and well done option. I approve of them 110%.

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by - Verified Customer March 31, 2017

Good!

by - Verified Customer March 29, 2017

My first experience with this shop, went very well.

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by - Verified Customer March 28, 2017

Good. Jimmy did a nice job!

by - Verified Customer March 27, 2017

Great.

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by - Verified Customer March 27, 2017

Great experience!!

by - Verified Customer March 24, 2017

Staff not very friendly. Came in for an oil change and tire rotation but they forgot to rotate the tires until I asked then I had to wait for that to be done.

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by - Verified Customer March 24, 2017

I brought my car in to be serviced on 3/25 for a state inspection and oil change. Both seem to go ok although my car was there all day and I had to show up right at closing to retrieve it. No one called me or notified me it was ready. A week later my check engine light came on as well as my anti skid and VSC off lights. I took my car to a Haley Toyota dealership to look at it. They ran a diagnostic and found that the oil cap had been left off and the oil had soaked my drive belt and also damaged the drive belt and air fuel ratio sensor. Also despite passing the state inspection at Precision Auto, they said my brakes would not pass state inspection and the pads needed to be replaced. I called the Precision Tune location after the diagnostic was run and they refused to honor the warranty since Toyota diagnosed the car even though no work had been completed at that time.

by - Verified Customer March 20, 2017

Went in for a basic inspection. Tried to sell me $500 worth of repairs. Talked them down to do only what was necessary to pass the inspection. Still ran me $300. I'm not saying I don't believe that changes needed to be made to the car to pass inspection, but I know my car well, I doubt all the repairs done were absolutely necessary, and all the work done was overpriced.

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by - Verified Customer March 16, 2017

Needed windshield replaced, ended up with an unsafe severely damaged piece of glass poorly sealed to my car. They ordered the wrong windshield but had already taken mine out. Said it would be a week and a half before they would be able to get the right one.

by - Verified Customer March 15, 2017

This was my first time at this shop. I was very pleased with the service.

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by - Verified Customer March 15, 2017

I will be a lifetime customer. Professional and friendly.

by - Verified Customer March 14, 2017

1st visit, failed inspection due to cracked windshield. Returned home to find my hood still open. 2nd visit, shop couldn't get my brush guard open to release hood, except they did last time, so repair was delayed. Shop apologized, and repair was done very well.

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by - Verified Customer March 14, 2017

I was very satisfied.

by - Verified Customer March 14, 2017

Very prompt with servicing. Polite staff.

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by - Verified Customer March 10, 2017

Mechanic insisted that chip on windshield was not repairable and needed complete replacement. I declined, called insurance company to come and try to repair. Literally 2 days later the chip was fixed without a problem. This tells me that either the guys there are incompetent or they like to lie in order to do extra work.

by - Verified Customer March 10, 2017

Great service.

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by - Verified Customer March 08, 2017

My overall experience was great, I will be returning.

by - Verified Customer March 07, 2017

Caitlyn was SO patient and wonderful. Thank you so much!

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by - Verified Customer March 03, 2017

My experience was quick and efficient.

by - Verified Customer March 03, 2017

This was my first time ever going to Precision Tune and I'm sure it won't be my last.

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by - Verified Customer March 03, 2017

It was great.

by - Verified Customer March 02, 2017

Excellent customer service.

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by - Verified Customer March 01, 2017

The people could not have been any nicer. They restored my headlights and they looked awesome. They were very up front that a part of the light would not be restored even before they did the work. Tried to go back today to get another car done but they were super busy and I didn't have an appointment.

by - Verified Customer February 24, 2017

Great experience.

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by - Verified Customer February 23, 2017

They went above and beyond my expectations!!

by - Verified Customer February 23, 2017

The pricing for imported vehicles needs to be posted instead of associate given an excuse for why it much more for oil changes, front wheel alignment, etc.

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by - Verified Customer February 22, 2017

Trustworthy

by - Verified Customer February 20, 2017

My vehicle need a front end alignment. They took care of it. I was happy with their courtesy.

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by - Verified Customer February 17, 2017

Dropped car off at 9 in the morning car wasn't ready till almost 5 just for an oil change and battery. When dropped off was not made aware it would take all day.

by - Verified Customer February 16, 2017

Clean shop.

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by - Verified Customer February 16, 2017

Technician came to my house to install a new windshield. Cool guy, took good care to do an excellent job. Very happy, highly recommended!

by - Verified Customer February 16, 2017

Honored the Groupon discount without me buying the deal, next day service and the tech was so friendly, professional and speedy.

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by - Verified Customer February 15, 2017

Everyone was polite and professional. Additional needs were identified, which I appreciated. There was no urgent need for those items to be corrected so I was able to identify them to my regular mechanic. I appreciated the extra attention to my vehicle.

by - Verified Customer February 10, 2017

Although the service is stellar, it would be nice to have loyalty discounts.

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by - Verified Customer February 09, 2017

Quick and accommodating service; completed as expected.

by - Verified Customer February 09, 2017

I have used this business before and the staff there treated me with the utmost respect and was very professional. They explained the work that needed to be done and suggested what needed to be done later. I would highly recommend this business to others.

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by - Verified Customer February 06, 2017

Had my headlights restored. Took about an hour. Look almost new.

by - Verified Customer February 06, 2017

I feel as though because I am a woman and not a mechanic that I was told that I had another problem with my car. A problem that wasn't mentioned before. I bought 4 brand new tires and had a full alignment done. Now my car shakes when I'm driving on the interstate and pulls to the left. With no alignment and 4 bad tires I didn't have this problem. I feel taken advantage of. I'll go back for tire rotations but not again for other service.

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by - Verified Customer February 05, 2017

It was a great experience. I will come back.

by - Verified Customer February 02, 2017

I was very upset when I was charged 20 dollars for a alignment check when I wasn't told there was a fee if for some reason they couldn't complete work. Employee just had me sign as if I was going over the work being done to my car. The employee should tell customer that there's a service fee for a alignment check.

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by - Verified Customer February 01, 2017

I am very satisfied with the service provided and have recommended to family members to try. This was the first time using Precision Tune Auto Care.

by - Verified Customer January 31, 2017

It was hassle free.

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by - Verified Customer January 30, 2017

It was ok in the end.

by - Verified Customer January 29, 2017

Great job.

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by - Verified Customer January 26, 2017

Good shop, good people.

by - Verified Customer January 25, 2017

It was excellent. The staff was very helpful and very welcoming. My visit there was excellent and I would go or I am going back to them when I need work done.

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by - Verified Customer January 23, 2017

Overall happy with my experience. I wasn't expecting to pay so much money for my visit though.

by - Verified Customer January 23, 2017

Good service at a good price.

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by - Verified Customer January 22, 2017

The shop said that my air filter was fine when they checked it. When I got home I removed it and it was not clean. Not sure if they checked my other fluids! Looks like they did change the oil thankfully! Since I left the shop there is a noise coming from my front passenger side.

by - Verified Customer January 22, 2017

Have been going to this shop for years, they always give great service!

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by - Verified Customer January 20, 2017

The gentleman at the front desk was very professional and friendly.

by - Verified Customer January 19, 2017

Pleasant experience. Will return there for work again.

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by - Verified Customer January 18, 2017

Everything went as expected.

by - Verified Customer January 16, 2017

I am a new customer to Precision Tune Auto Care (only my 2nd visit), but I am a satisfied customer. I am very pleased with the service that I have received.

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by - Verified Customer January 13, 2017

The front desk attendant showed good customer service.

by - Verified Customer January 12, 2017

Good work for good and reasonable prices.

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by - Verified Customer January 11, 2017

The staff was extremely friendly and took the time to discuss any issues with the car without feeling pressured into making a decision right away.

by - Verified Customer January 09, 2017

Loved everyone at this shop! The receptionist was friendly and helpful and the mechanic explained the problem thoroughly so I didn't feel out of the loop - which is important to me when paying $500+ for repairs. Great work and great staff!

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by - Verified Customer January 05, 2017

Every thing was great except, I had an appointment at 3:30 and my car didn't get taken in to the station until 4:30, and i believe they didn't have an appointment.

by - Verified Customer January 05, 2017

There was a problem getting the correct battery from the supplier so the work was delayed another 30-45 minutes for the supplier to provide the correct part. Otherwise, my experience was a good one.

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by - Verified Customer January 05, 2017

This shop worked on my vehicle before and did a good job, this is why I returned. Well pleased customer.

by - Verified Customer January 03, 2017

Shop replaced timing belt on my Lexus SC 430. Very satisfied with work performed.

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by - Verified Customer December 30, 2016

Convenient, friendly, and courteous service. I will definitely have more work done there.

by - Verified Customer December 28, 2016

It was great.

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by - Verified Customer December 25, 2016

Outstanding customer service. Great pricing, and efficient and quick work.

by - Verified Customer December 22, 2016

I went in for a state inspection.

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by - Verified Customer December 22, 2016

Good service. The quality of work performed was satisfactory.

by - Verified Customer December 21, 2016

Came in to have my headlights cleaned and the tech pointed out another issue with my car that I was unaware of. He did not pressure me to fix it on that same visit but told me it needed to be repaired soon.

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by - Verified Customer December 20, 2016

I was charged extra for a battery under warranty, being told that my original battery was no longer in stock.

by - Verified Customer December 20, 2016

Work was incomplete. My windshield was surprisingly done in 20 minutes according to the tech. No wonder the windshield was not completely sealed. I rescheduled to have the work corrected, no one ever showed up. The clerk informed me that they had a mix up. Yet no one notified me prior to me reaching out. Needless to say the window is still broke.

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by - Verified Customer December 18, 2016

Work was done satisfactorily but the first time I called to make an appointment I asked if I could wait and was told it would take 45 minutes. When I showed up for appointment I was told there were several people in front of me and it would be 4 hours if I wanted to wait. When I said I was told it would be 45 minutes the reply was 'we meant 45 minutes from time it went into the bay.' I had to cancel for that day because I had plans and couldn't leave car for 4+ hours. Not a good experience.

by - Verified Customer December 18, 2016

Great Job and the best customer service!

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by - Verified Customer December 16, 2016

Good job.

by - Verified Customer December 15, 2016

Very knowledgeable staff and very friendly.

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by - Verified Customer December 12, 2016

I did not request any battery test to be performed, and yet I was charged $60 for this labor/test. Also in the process of replacing my starter and/or testing the battery, a part was lost which held the battery in place, but yet unmentioned to me at time of pickup. I am sad to say that I will no longer be bringing my business to Precision.

by - Verified Customer December 12, 2016

Good service technicians.

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by - Verified Customer December 11, 2016

Cool and quick oil change and tire rotation.

by - Verified Customer December 09, 2016

Very satisfied. Thank you!

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by - Verified Customer December 08, 2016

Way over-priced and did not perform all the work that Groupon said would be done. Would not adjust price. Last time in had a terrible experience and filled out a survey and was told someone would be contacting me and never did. I will never return to any Precision Tune and will tell everybody I know about my terrible experience and recommend they never have any work done at Precision Tune.

by - Verified Customer December 07, 2016

Shop was nice and friendly, no problems.

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by - Verified Customer December 05, 2016

I feel like this shop tried to overcharge me for the work that needed to be done.

by - Verified Customer December 05, 2016

Services was great.

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by - Verified Customer December 01, 2016

Ripped off very unsatisfacted with this service. Told me I needed a new transmission and nothing wrong with the transmission. Bad people ripping people off.

by - Verified Customer December 01, 2016

Great!

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by - Verified Customer December 01, 2016

Great job at the best price I could find after checking around.

by - Verified Customer November 30, 2016

Great experience! A whole lot better than Firestone. Very clean inside, very educated workers, very swift.

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by - Verified Customer November 28, 2016

I had no difficulties. The young lady at the front desk was very accommodating and polite.

by - Verified Customer November 22, 2016

Work took longer than expected. When I arrived to pick up vehicle after being told it was ready, not all work was performed.

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by - Verified Customer November 22, 2016

The staff kept telling me car would be finished soon, and there was continued delays each time. Then the part was installed incorrectly and I left a message explaining the issue and never received a response or call back regarding the issue.

by - Verified Customer November 22, 2016

Fair prices and work done within time promised.

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by - Verified Customer November 21, 2016

Had to come back two different days for a simple repair and waited 4 hours the first day then 6 hours the second day and the repair was done incorrectly.

by - Verified Customer November 18, 2016

Expensive.

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by - Verified Customer November 17, 2016

Great service

by - Verified Customer November 17, 2016

Customer service was awesome!

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by - Verified Customer November 17, 2016

It was mobile service. Richie was excellent! Would recommend him to anyone.

by - Verified Customer November 16, 2016

Will return.

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by - Verified Customer November 15, 2016

Pleasant people in the front office!

by - Verified Customer November 14, 2016

Fast and polite.

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by - Verified Customer November 10, 2016

Service was overall great.

by - Verified Customer November 09, 2016

Staff was courteous & went out of there way to ensure I was happy with the services provided & continued to try & solve the problem even though it wasn't immediately noticed.

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by - Verified Customer November 09, 2016

They were so lovely and helpful. Took the time to show and explain things.

by - Verified Customer November 04, 2016

Excellent work done.

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by - Verified Customer November 03, 2016

I asked to have fluids checked and topped. Was told it would be done. Before leaving I asked to ensure and was told they were but they were not topped which makes me think they were not checked.

by - Verified Customer November 03, 2016

They were so fantastic.

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by - Verified Customer November 03, 2016

Service was provided while I was at work, which I thought was very convenient. I am very pleased with my windshield repair.

by - Verified Customer August 27, 2016

Very fast and professional

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by - Verified Customer August 24, 2016

Great!!

by - Verified Customer August 20, 2016

My Toyota Sienna had an issue with the left sliding door not closing. Precision tune worked their tails off researching different options spending the $1000 to fix it. I loved their diligence in looking for alternatives.

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by - Verified Customer August 20, 2016

Great!

by - Verified Customer August 18, 2016

Excellent service. I felt like they are honest and thorough.

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by - Verified Customer August 16, 2016

Jimmy is awesome.

by - Verified Customer August 16, 2016

The general manager was very professional. I didn't have an appointment-told me to come tomorrow morning and everything went well and on time.

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by - Verified Customer May 28, 2016

Very friendly, informative, and offered directions for potential future issues.

by May 27, 2016

Oil change with appointment, acceptable time for service.

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by - Verified Customer May 26, 2016

Honest and efficient.

by - Verified Customer May 25, 2016

The experience was great. Doug has excellent customer service and very pleasant.

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by - Verified Customer May 24, 2016

Very friendly!

by - Verified Customer May 23, 2016

Fixed the issues with my truck in good time.

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by - Verified Customer May 20, 2016

Great experience.

by - Verified Customer May 18, 2016

They're always polite to me and helpful.

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by - Verified Customer October 10, 2015

The service was good, technician rode with me to pin point what the issue I was having. Went above to satisfy customer.

by October 07, 2015

Great staff, speedy service.

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by - Verified Customer October 06, 2015

They provide great service & reasonable pricing.

by October 05, 2015

Good and timely service.

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by - Verified Customer October 05, 2015

Customer service team is always very friendly, direct & willing to answer any questions or confusion I may have regarding my vehicle.

by - Verified Customer October 05, 2015

Melissa and Kate are wonderful to work with.

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by - Verified Customer October 03, 2015

My steering wheel is crooked it and was not when I bought it in.

by - Verified Customer October 02, 2015

They were pretty friendly, and it was a decent experience.

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by - Verified Customer September 28, 2015

Very poor customer service! First when tried to get service done to my car was told I had to wait until Monday (this was a Thursday). Came on Monday (had an appointment for 3:00pm), arrived around 2:30p and my car wasn't serviced until almost 3:30-ish and did not leave out until 4-something. Was told they are so sorry and the best she could do was take $2 off (had a Groupon coupon, and never received ANYTHING back.... guess it was just a "good" gesture saying it out loud".

by - Verified Customer September 28, 2015

I had a smooth visit and I was in and out.

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by September 26, 2015

There seems to be a lack of communication between shifts.

by - Verified Customer September 26, 2015

They have great customer service. They inform me before doing the job to make sure I have enough money.

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by - Verified Customer September 25, 2015

They do good work pretty quickly.

by September 25, 2015

Great service.

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by - Verified Customer September 25, 2015

Top notch customer service. Love the two ladies working in there.

by - Verified Customer September 25, 2015

Excellent customer service.

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by - Verified Customer September 23, 2015

The wait time, it was just a little long.

by - Verified Customer September 22, 2015

L ike the customer service and pricing.

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by September 22, 2015

I gave a seven because the service was good and they explained things well. The only bad thing was they didn't follow directions when I asked them not to touch my drivers side window. I found out they did move it and didn't place it back properly.

by - Verified Customer September 14, 2015

The last time I was there, I took my car in to get a leak in my tire fixed. After I took my car in the girl explained that there was not a hole in my tire but that it was a leak due to the weather change. They didn't charge me anything and they called me in a good time to get my car. They are very professional.

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by September 12, 2015

Vehicle broke down 1 week after being worked on.

by - Verified Customer September 11, 2015

They were very nice, friendly people. It was very quick even though I came there at 5 o'clock, and you know how that can get. They also gave me recommendations on what I needed to take care of in the future, and offered me discounts to save money if I wanted to take care of it then.

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by - Verified Customer September 05, 2015

It was good but I feel like maybe they weren't very clear with their explanation.

by September 04, 2015

They have good customer service and are efficient.

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by - Verified Customer September 01, 2015

The staff is great and the manager Melissa Is awesome. So glad she's back and I will keep going as long as Melissa is there.

by September 01, 2015

Have been pleased with their services.

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by - Verified Customer August 29, 2015

Great service.

by August 27, 2015

Professional. Very friendly and extremely accommodating.

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by - Verified Customer August 26, 2015

They were quick, friendly and it was clean.

by - Verified Customer August 22, 2015

After an oil change I noticed a scratch on the door. Melissa informed me she would review the tape to see if someone did it by mistake. The second time I talked to her she said it would get fixed. She knows I've been a customer for years and greeted me by my name when I walked in. After 4 weeks the painting guy was finally able to do it. I was frustrated because the second week my car was picked up at 11am and I asked to have it back by 3:30 because I had to be at school and had to rush on the highway and it didn't even get painted that day because it wasn't enough time. Third week it rained. The 4th week when they picked it up I told them I had to have my car back by 3:30 because I had to be at school by 4:30. I called at 3 and she tells me it wasn't going to be ready for another two hours but she could send Katlyn to get me from work. I missed class that day and was frustrated because I had buried my grandma that Monday. Melissa knows I just got this car and I was highly frustrated. I know she did as much as she could and am thankful that they didn't try to lie and say they didn't do it. Unfortunately, the guy that painted it DID not do a good job!!! You need another third party that can actually paint properly and not only works on Thursdays and works earlier than 10am.

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by - Verified Customer August 20, 2015

Love the staff!

by - Verified Customer August 14, 2015

The customer service was Horrible.

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by August 13, 2015

Services paid were not provided and incomplete with excuses. Had to waited 1 hour longer after appointment.

by - Verified Customer August 13, 2015

I already recommend people to that location. Melissa is very knowledgeable about vehicles and rhe services and Kristen has great customer service skills.

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by August 07, 2015

The manager was rude.

by - Verified Customer August 05, 2015

Staff is ready and happy to help even though they are busy.

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by - Verified Customer August 04, 2015

Great service. Just a little short staffed.

by - Verified Customer August 01, 2015

Good auto service. Wonderful customer service.

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by - Verified Customer August 01, 2015

They were willing to work me in.

by - Verified Customer July 28, 2015

The Staff is very Knowledgeable and polite.

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by - Verified Customer July 24, 2015

Great service for a great price.

by - Verified Customer July 24, 2015

I feel they are truthful.

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by - Verified Customer July 23, 2015

They did a very good job.

by - Verified Customer July 23, 2015

Excellent and friendly service.

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by - Verified Customer July 21, 2015

My last experience was horrible and I will never give precision tune my business again!

by - Verified Customer July 21, 2015

Excellent service, great staff.

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by - Verified Customer July 15, 2015

Great service and culture.

by - Verified Customer July 14, 2015

Great service.

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by - Verified Customer July 13, 2015

The associates & technicians are helpful in the way they explain what work needs to be completed on my vehicle. Even when you have back to back customers your staff treats everyone kindly. Oh and the oil change prices are always very reasonable.

10 verified customers did not leave comments but provided these ratings:
by Heather, Vassar
by Kondaiah
by Aquine, Judy, John
by Joshua
by Sandra
by Tim
by Derrick

RepairPal Scorecard
87
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
85
TOOLS & EQUIPMENT
87
CUSTOMER SERVICE
85
CUSTOMER AMENITIES
90

The West Broad Street location of Precision Tune Auto Care serving the local community since 2011. This location features a team with a good mix of experience, ongoing training, and ASE certifications. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe this team as “knowledgeable”, “wonderful”, “friendly”, and “excellent”. A local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
+ More

AMENITIES

  • Open Saturday
  • Service Guarantee
  • Shuttle

AFFILIATIONS

  • Bosch Service Network

MESSAGE FROM THE SHOP

Precision Tune Auto Care is the fast, convenient and affordable solution to all of your car repair and routine vehicle maintenance needs. Our trained technicians help keep your vehicle safe & reliable on the road! Like every Richmonder, we know history, but our passion is cars of the past, present, and future. We’re ready to help keep yours running longer and more reliably. Conveniently located in front of Willow Lawn, across from Krispy Kreme, we have enjoyed being a part of your neighborhood since 2011.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Precision Tune Auto Care 043-32
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