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Precision Tune Auto Care 029-19

(512) 598-4944
173 Verified Reviews
ptac02919@precisionac.com

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
08:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 5:30pm
S
8:00am to 5:00pm

ADDRESS

1413 W William Cannon Dr
Austin, TX 78745 USA

AUTO REPAIR EXPERIENCE

  • Charles Williams, Manager
  • Established 1987
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 38 Years of Car Repair Experience

Precision Tune Auto Care 029-19 Reviews

OVERALL RATING

173 Verified Reviews
5 stars
(98)
4 stars
(40)
3 stars
(12)
2 stars
(5)
1 star
(18)
by - Verified Customer November 03, 2017

I had an inspection done and it was done in a timely manner. There were some recommendations but no pressure to do them at that time.

by - Verified Customer November 01, 2017

They went above and beyond .

by - Verified Customer October 27, 2017

All was good

by - Verified Customer October 18, 2017

I am satisfied with the work done, which was an oil change. The staff was very accommodating as there was a mixup in the appointment process and the appointment was scheduled for the wrong location. The ship was very busy when I arrived, but they were willing to squeeze me in within a short period of time. I appreciate that. Had I been told 'no, we will not accommodate you due to the clerical error,' I would have never returned to this business. However, since they were willing, they made a repeat customer out of me. Let this serve as a lesson in how customer service affects customer retention.

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by - Verified Customer October 15, 2017

Matt took care of me pretty quick and was very friendly.

by - Verified Customer October 09, 2017

Staff very nice was able to explain everything to me they did not try to over sell me but explain why I needed each thing and helped me save money in. The long run

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by - Verified Customer October 08, 2017

good,,,,,

by - Verified Customer October 04, 2017

I was informed of a massive oil leak that my car does not possess. Rather than ma am, I was addressed as young lady (which is incorrect)

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by - Verified Customer October 01, 2017

Friendly courteous service everytime!

by - Verified Customer September 29, 2017

GREAT EXPERIENCE

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by - Verified Customer September 25, 2017

good stuff

by - Verified Customer September 25, 2017

Took four hours for a basic oil change. Asked for an inspection also. They tried to give me my car back after the four hour oil change so that I could bring it back later to get the inspection completed. Four hours isn't sufficient for an oil change and inspection?!

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by - Verified Customer September 20, 2017

The gentleman was very friendly and worked with my schedule to get my oil change done ahead of schedule at the last minute. I would definitely recommend this shop!

by - Verified Customer September 19, 2017

The staff was very kind and helpful. Price was very fair. Very happy with my experience.

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by - Verified Customer September 18, 2017

First-time customer, just came for an emissions test. Loved the feel of the place, everything seemed on the up-and-up, orderly, and prompt. I'll definitely be coming back for maintenance later.

by - Verified Customer September 18, 2017

Not convinced the alignment check was performed.

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by - Verified Customer September 18, 2017

Good service

by - Verified Customer September 15, 2017

Quick and easy

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by - Verified Customer September 15, 2017

They took care of my needs in an efficient and professional manner.

by - Verified Customer September 14, 2017

My only issue was when I asked if synthetic blend was the same as high mileage oil.

I was told it was the conventional oil change. Well synthetic blend is not the same as conventional. So I'm not a 100% sure what oil was used. I guess I should of asked to see the bottle they were using.

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by - Verified Customer September 11, 2017

Charles was very helpful even though I had a Groupon he made my experience great!

by - Verified Customer August 31, 2017

Very friendly and professional

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by - Verified Customer August 30, 2017

Overall great experience and I will return as I felt that the team was transparent and informative.

by - Verified Customer August 30, 2017

Great service at an affordable rate!

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by - Verified Customer August 29, 2017

just needed inspection

by - Verified Customer August 28, 2017

Friendly, efficient

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by - Verified Customer August 27, 2017

Took care of business in a quick and professional manner

by - Verified Customer August 27, 2017

Great shop. I will be back.

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by - Verified Customer August 22, 2017

Great customer service

by - Verified Customer August 21, 2017

Appreciate the honesty of what could be done, and what couldn't be done to repair my car

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by - Verified Customer August 16, 2017

I had my vehicle inspection performed here. I was disappointed to learn that my brakes needed work, but the shopcommunicated with me very well during the process.

by - Verified Customer August 06, 2017

Great service

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by - Verified Customer August 03, 2017

Took car in to have routine oil change and to test battery. They said battery was fine, came home then my car would not start. Had to jump it, bring back to shop, then tell me battery is dead.

by - Verified Customer August 03, 2017

Well priced and very friendly staff. 10 out of 10!

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by - Verified Customer July 30, 2017

I will return. Good experience all around.

by - Verified Customer July 30, 2017

Great!

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by - Verified Customer July 28, 2017

Great!

by - Verified Customer July 21, 2017

They did a great job.

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by - Verified Customer July 13, 2017

Nice and easy.

by - Verified Customer July 12, 2017

Excellent work, great service, fair pricing.

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by - Verified Customer July 05, 2017

It was good and reasonable.

by - Verified Customer June 25, 2017

Just want people to know what they are getting into before they buy. Said, that 'Appointment was recommended', but when I woke up early, drove across town, waited 25 minutes for the front desk person to show up for work, wait for all the people to go ahead of me, wait for my turn. Redeem my Groupon, he said, an appointment was required. Had to go back home, email somebody, have them call me back, play phone tag, finally get on the phone with the only person that does oil changes. Soonest date to book was 2 1/2 weeks away.

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by - Verified Customer June 14, 2017

Great!

by - Verified Customer June 09, 2017

Precision Tune has been my shop for about ten years. They're close by, do good work, and charge a fair price.

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by - Verified Customer June 07, 2017

Got there at 8 am as requested and was not helped until 8:30 am. The person who was working the computer was late. I also had to set up an appointment for an oil change.

by - Verified Customer June 01, 2017

Excellent service.

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by - Verified Customer May 31, 2017

They were great! Everything was explained to me beforehand and they called me with updates as they worked. Will be back!

by - Verified Customer May 30, 2017

Example of thoroughness is when an error was found from someone else's work, they were able to correct the error and my car runs better.

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by - Verified Customer May 29, 2017

I would love to have not had to wait so long both times I was in the store. They recommended additional work, repair, replacement, but failed to mention a more important problem, my transmission leak, although someone had been (or should have) under my truck. I still had to add more oil after my discounted oil change (coupon).

by - Verified Customer May 23, 2017

Rude gruff staff.

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by - Verified Customer May 22, 2017

Good.

by - Verified Customer May 19, 2017

This is the best shop I have been to since moving to Austin seven years ago. Hard work, Honest answers, and excellent customer service. I recommend them to everyone I know.

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by - Verified Customer May 17, 2017

I come here all the time for regular maintenance. This last time I went through, they messed up my oil pan and now they are blaming the wear and tear on my car.

by - Verified Customer May 16, 2017

Still having some overheating issues after my repair, and a strong smell of coolant even after washing the entire engine bay twice (I work at a car wash/detail center). I intend to stop by the shop to have it looked at.

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by - Verified Customer May 02, 2017

Everything was great.

by - Verified Customer April 28, 2017

The guys fit me into there busy schedule and made my day.

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by - Verified Customer April 27, 2017

Came for a smog so pretty simple trip. The staff was friendly helpful.

by - Verified Customer April 23, 2017

Hark work at a fair price. That kind of customer service is rare these days.

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by - Verified Customer April 18, 2017

My only concern was that he recommended my struts all be replaced then did my wheel alignment. When I had my struts replaced the mechanic said I probably should have my wheels aligned after the strut replacement.

by - Verified Customer April 13, 2017

Matt took great care of me. I appreciated that he walked me out to the car to show me my cleaned headlights and made sure I was satisfied with the work. I'll be back!

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by - Verified Customer April 12, 2017

I have been taking my car there for 3 years. I have been very impressed with the courtesy, and professionalism. I especially thank Charles and his sons. I trust them to help me solve my car issues.

by - Verified Customer April 11, 2017

It was fine. Staff were friendly but seemed overwhelmed, and shop understaffed. The customer waiting area is dirty.

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by - Verified Customer April 06, 2017

Great communication.

by - Verified Customer April 04, 2017

Good work. On time. Respectful.

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by - Verified Customer April 04, 2017

Used a Groupon and work was performed as promised. Tried to upsell me on some air filters and AC duct work service, but I said no and didn't feel pressured.

by - Verified Customer April 03, 2017

Amazing.

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by - Verified Customer March 30, 2017

The guys at Precision Tune did a great job after my car blew it's engine. The car now actually is running better than the day I drove it off the the lot. Very pleased and will be back again for service.

by - Verified Customer March 29, 2017

The staff was awesome and my car was ready in a really short amount of time.

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by - Verified Customer March 26, 2017

I went in for an inspection, the staff was all great, but the prices for fixing these things seemed overwrought. i was able to buy the part, get the labor and oil change done with my guy, for less than the fix would have cost.

by - Verified Customer March 23, 2017

Excellent

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by - Verified Customer March 23, 2017

Everyone was very nice and explained everything to me. Great service!

by - Verified Customer March 23, 2017

Great service.

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by - Verified Customer March 21, 2017

The technician explained details of the work and why better results could not be achieved.

by - Verified Customer March 17, 2017

Good

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by - Verified Customer March 17, 2017

I appreciate them they were really nice men.

by - Verified Customer March 16, 2017

Very expensive for a regular oil change. I paid less at the dealership and got a tire rotation as well.

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by - Verified Customer March 15, 2017

Good

by - Verified Customer March 10, 2017

Quality work and great customer service.

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by - Verified Customer March 09, 2017

Charles Williams and his sons were so wonderful. I went in for an oil change and they didn't have time to schedule me that day. But Charles took the time to check my oil and I was completely empty. He didn't refuse service to me at all. He squeezed me in among their busiest Friday schedule and put me safely back on the road.

by - Verified Customer March 09, 2017

They have always taken great care of me & my wife.

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by - Verified Customer March 09, 2017

They are great!

by - Verified Customer March 08, 2017

Charles was very professional, helpful, and kind. I could tell he truly cares about his customers.

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by - Verified Customer February 28, 2017

The staff was very knowledgeable and took time to explain the difference between products. They went the extra mile checking tire pressure and if any additional work was necessary. Because they did I was prepared when my battery went bad two days later! They never shoved additional work on me and were extremely friendly. I will be taking my vehicle here to be serviced from now on.

by - Verified Customer February 23, 2017

Over all great job, but for some reason 4 plastic fasteners were missing. Two on each side underneath in the tire well. Not sure if this is part of changing brakes, but I have purchased new ones and replaced them. This is an FYI for future work on my vehicle or others.

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by - Verified Customer February 22, 2017

Work done as stated & on time.

by - Verified Customer February 10, 2017

Team was very professional.

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by - Verified Customer February 08, 2017

Charles was very helpful and explained what work he recommended - and in the end what I didn't need to have done after his team's inspection. Thanks!

by - Verified Customer February 08, 2017

Said I had a brake lines leak. And would cost 50.00 to look at it to make sure. When all it needed was some a little brake fluid.

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by - Verified Customer February 02, 2017

Front end suspension noises . Was told with 99% certainty that problem stems from bad control arms bushings. Replaced them. No significant change. About $983 wasted!
After studying YouTube videos problem is possibly likely to be related to sway bar links, bushings, drop bar. Will take care of this elsewhere!

by - Verified Customer January 31, 2017

Good service, nice people.

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by - Verified Customer January 31, 2017

Groupon deal not respected and was overcharged on price. Tires were under AND over inflated as part of the assumed tire rotation package.

by - Verified Customer January 25, 2017

I can't remember the manager's name but he was great to work with. He also explained the cost to me in detail. I'll probably go back but it isn't in a convenient location for me.

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by - Verified Customer January 22, 2017

My bracelet fell off as I left the shop. I returned days later and the technician said a little girl found a bracelet. He described it perfectly, but I must say I was shocked that he didn't consider getting the girls name and discussing with her about finding someone's jewelry. He said he knew she found it; it was not hers. I wish he had had a word with her, realizing it was NOT play jewelry and he could have told her she could get it back if no one ever claimed it. My car was fixed but the loss of a family heirloom has left a bitter and sad taste in my mouth. All in all it was a very expensive car repair. I don't know if I can afford to return there, financially or emotionally.

by - Verified Customer January 20, 2017

Car is running like a top....thanks Charles.

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by - Verified Customer January 20, 2017

All the employees are very friendly and seem very honest and good at explaining any problems.

by - Verified Customer January 20, 2017

I am very thankful for the work.

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by - Verified Customer January 17, 2017

This is the worst shop ever. I went in for plugs and ended up with a bill of over $700 for diagnostics. They then tried to tell me my engine was shot and that they would 'find' one for me.

by - Verified Customer January 16, 2017

The work was completed very well and ready as promised. I will continue to come here for car care.

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by - Verified Customer January 15, 2017

I have been very pleased with this business and the staff has always been very courteous. The current management is my favorite and because of their treatment if customers I always come back. Been doing business with since 2012.

by - Verified Customer January 13, 2017

Every time I'm there i get the best service.

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by - Verified Customer January 12, 2017

Charles and his crew went all the way to Bastrop to get what was needed for my 96 Ranger.

by - Verified Customer January 12, 2017

Great service!

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by - Verified Customer January 09, 2017

Great

by - Verified Customer January 08, 2017

Every one at the shop was polite and helpful.

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by - Verified Customer January 06, 2017

Great experience. Charles and Matt provided great customer service.

by - Verified Customer December 27, 2016

It's the only place I take my vehicles.

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by - Verified Customer December 20, 2016

Came in for a state inspection shortly before the holidays. The shop was busy, but they managed to squeeze me in.

by - Verified Customer December 19, 2016

Excellent work.

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by - Verified Customer December 18, 2016

The service I received was fine. However, I had already paid for the car service upfront but when my wife went to pick up the car instead of me (which I had already informed them before) they asked for the charges again. After sometime they called up another guy to confirm this. They should better communicate things among themselves.

by - Verified Customer December 16, 2016

Excellent!

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by - Verified Customer December 15, 2016

In and out quickly for a vehicle inspection.

by - Verified Customer December 14, 2016

Very courteous staff that go above and beyond.

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by - Verified Customer December 12, 2016

They were very kind and helpful.

by - Verified Customer December 09, 2016

An expensive part was replaced and the problem still existed. A $19 part was then replaced and the problem appears to have been solved. An additional electrical problem now exists which is directly related to the work performed by the shop.

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by - Verified Customer December 08, 2016

Good.

by - Verified Customer December 07, 2016

Did the work well and fast but I felt like the price for the parts was a bit to high. I recommend bringing your own parts.

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by - Verified Customer December 02, 2016

They are all very nice and honest workers.

by - Verified Customer November 30, 2016

Excellent front office staff. Very friendly and welcoming.

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by - Verified Customer November 20, 2016

My check engine light was on. A diagnosis cost $107. Matt said they needed to change the catalytic converter for $1,995 and there was no guarantee this would fix the problem.

by - Verified Customer November 18, 2016

Charles did a great job.

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by - Verified Customer November 16, 2016

I went in for an oil change and my car was done quicker than expected.

by - Verified Customer November 15, 2016

I have been going to Precision for a few years now and as a female I trust Charles very much because he will fix the problem and then tell you what you need done when and why without forcing you spending more than you need to. That way I trust him and I remember what he says. When I get some extra money, I get it done asap because I don't want to buy a whole new car for a long time. Also he has a great personality and is quick as lightening at multi tasking.

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by - Verified Customer November 15, 2016

Store manager said it was my second time using a coupon for an oil change (over a years time) and that I would have to pay for the $23.90 oil change next time.

by - Verified Customer November 11, 2016

It was excellent. They did not pressure me into buying extra things. They were extremely friendly and helpful. By far the best car experience I have had!

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by - Verified Customer November 10, 2016

Professional

by - Verified Customer November 08, 2016

Charles and the staff at the shop are great and very professional. I am so happy to have found this automotive shop.

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by - Verified Customer November 07, 2016

Appreciated that I was able to leave and be contacted when my vehicle was ready. Long wait, but honest estimate given.

by - Verified Customer November 07, 2016

They were great and friendly.

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by - Verified Customer November 06, 2016

Horrible customer service.

by - Verified Customer August 24, 2016

I like going to this shop for all my repairs. Mr. Charles is very courteous and wonderful.

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by - Verified Customer August 23, 2016

I had my headlights restored by them. They did a great job and they looked like new again.

by - Verified Customer August 21, 2016

Very honest and nice staff!

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by - Verified Customer August 18, 2016

It was great, they're courteous and professional.

by - Verified Customer August 17, 2016

Good service.

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by - Verified Customer August 16, 2016

AMAZING and compassionate service. We were super-broke and were given great advice for taking care of some repairs that we could do ourselves. And because the manager was so kind, respectful, polite, and friendly, we'll just take our cars back and let them handle the repairs. We know we won't be overcharged or have work suggested that we don't need. A great shop, with fair prices, and fantastic service!

by - Verified Customer August 15, 2016

Honesty integrity and value.

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by - Verified Customer August 14, 2016

These guys are great! Fast, reliable and courteous. Did I mention honest?

by - Verified Customer August 12, 2016

Misdiagnosis of a problem.

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by - Verified Customer April 18, 2014

The friendliness from the employees and the great job they did.

by April 15, 2014

I didn't get a oil change sticker just feel they took my money and car still running funny paid for a replacement light it was never replaced--enjoy my free money.

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by - Verified Customer April 12, 2014

They are a cheap and easy place to have your oil changed.

by - Verified Customer April 12, 2014

The guys are professional and listen.

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by - Verified Customer April 11, 2014

I received friendly and prompt service.

by April 02, 2014

Just average customer service.

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by - Verified Customer April 01, 2014

Quality work, fair pricing, servicemen are courteous & informative. They don't tell me I need work done on my car that doesn't need to be done.

by - Verified Customer March 07, 2014

Every time I go in they get my car in quickly, and let me know what the cost would be and the time it would be completed. I will sometimes wait for it or take off, they will be on time with there schedule, give me a call when the car is ready.

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by March 03, 2014

There is no other place I trust.

by - Verified Customer February 18, 2014

Charles went above and beyond in his customer service. He spent time explaining options, warning of dangers and keeping me safe and informed.

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by - Verified Customer February 07, 2014

They are all so helpful, reliable and friendly.

by - Verified Customer February 06, 2014

They fix what needs to be and don't try to sell more things that aren't necessary.

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by - Verified Customer February 03, 2014

Friendly service. Feel like they shop around for parts to give good prices. Very good diagnosticians.

by - Verified Customer February 02, 2014

I have been coming here for quite some time and I have never had a bad experience. They are friendly, fast and helpful.

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by January 31, 2014

Great customer service & explanation of auto services.

by - Verified Customer January 30, 2014

Good service.

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by - Verified Customer January 23, 2014

Not great service...too pushy with higher priced services when not needed. Every time I go to this location I'm always told there it will be 3-5 hours before I get my vehicle back from a routine oil change.

by - Verified Customer January 20, 2014

Quick and kind work done to my satisfaction and at a reasonable cost.

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by - Verified Customer January 19, 2014

While the service was good, the recommendations of service sounded and seemed excessive. I was recommended to do a full oil system flush on a car that I had bought from a dealership less than 6 months before. Since I care about the condition of my car and I am NOT a mechanic, I had to blindly follow the tech's recommendations.

by - Verified Customer January 19, 2014

They don't try to sell you what you don't need.

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by January 14, 2014

They perform a good job, and fast.

by - Verified Customer January 03, 2014

I think you all do good work.

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by - Verified Customer January 02, 2014

I have been using Precision Tune Auto Care for over 6 years and I find they are honest and trustworthy. Charles the manager explains every detail about the problem and what it will take to fix it.

12 verified customers did not leave comments but provided these ratings:
by Mandi, Monica, Adrian, Ana, Thomas, Amy, Susanna
by Cathy, Alfredo
by Ethel, Gretchen
by Ilana

RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
92
TOOLS & EQUIPMENT
87
CUSTOMER SERVICE
93
CUSTOMER AMENITIES
96

The W. William Cannon Dr. location of this popular chain was established in 1987 and has been well received by the Austin community. Our review of their most recent customers revealed a team that works hard to make sure their customers are taken care of. They are described as friendly, honest, fairly priced, and efficient. The technicians here are capable of repairs that range from wheel alignment, to minor engine repair and maintenance services, to state smog checks. They back the work completed at this location with nationwide 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your peace of mind.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
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AMENITIES

  • Early Bird Dropoff
  • Extended/Evening Hours
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Open Saturday
  • Rental Car
  • Se Habla Espanol
  • Towing
  • Wireless Internet
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MESSAGE FROM THE SHOP

Nestled in the Wyldwood and Cherry Meadows area of South Austin, our team of highly skilled automotive technicians has been servicing your vehicles for nearly 30 years. We are conveniently located on W. William Cannon Drive, just west of I35. Stop by today and we’ll have you back on the road in no time.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
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