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Portola Valley Garage

4170 Alpine Rd, Portola Valley, CA 94028 Map & directions

Call Now: (650) 375-2441

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About Portola Valley Garage

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
100
Technical Ability (?)
100
Tools & Equipment (?)
94
Customer Service (?)
95
Customer Conveniences (?)
36 months / 36,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Our review of Portola Valley Garage revealed a very experienced team of technicians who have been working together for many years. Their team includes six technicians, including three ASE certified techs, with a total of 166 years of experience between them. Portola Valley Garage has perhaps the most extensive assortment of factory level scan tools we have seen from any of our Certified shops, which contributed to the perfect score in the Technical Ability section of the survey. If you decide to wait while your vehicle is being serviced, wireless internet access is available in their comfortable waiting room. A shuttle service is available if you find yourself in need of a ride.

Message from the Shop

Above dealer level service ! We employ ASE certified master techs! Our technicians are constantly trained. Not all independent shops are the same... We have factory diagnostic/programming equipment for BMW, MINI, Porsche, Volvo, Mercedes, Jaguar, Range Rover, VW/Audi, Saab, GM, Ford, and the list goes on. An Independent NEVER had so much diagnostic capability! Free loaner car when available.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Classic Car Repair/Restoration Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair

Amenities

Car Delivery Car Pickup/Dropoff Car Wash Chinese Spoken
Financing Loaner Car Parts/Accessories Service Guarantee
Shopping Nearby Store Warranty Accepted Wireless Internet

Customer Reviews 11 verified reviews (24 total)

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Portola Valley Garage
Verified Customer
June 14, 2012

They are great because they over deliver on their products. My husband is ill and so it is hard for us to bring the car in because we only have one driver, so I drove the car in and the receptionist drove me home. It's a very personal, one on one kind of thing. When I went to pick up the car, the guy genuinely asked how my husband was doing and it seems like a very old-school community type of experience where people really know each other and care about each other and care about what the work is.

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Portola Valley Garage
Verified Customer
June 06, 2012

I have used this outfit for 30 years and I have been very satisfied all of that time.

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Portola Valley Garage
Verified Customer
June 02, 2012

I am very satisfied with Portola Valley Garage. When anyone in our family has questions about cars we can always call Tom or Tim. They are a very trusted business.

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Portola Valley Garage
Verified Customer
June 01, 2012

I take all my cars there. They do a great job.

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Portola Valley Garage
Verified Customer
June 01, 2012

Very friendly and efficient.

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Portola Valley Garage
Verified Customer
June 01, 2012

I would highly recommend Portola Valley Garage to anyone.

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Portola Valley Garage
Verified Customer
May 31, 2012

It was extremely fair. They are thorough. They are reasonably priced. They are easy to deal with and to discuss things with and they try to accommodate any requests that you make. They are great guys. I would recommend them to everyone.

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Portola Valley Garage
Verified Customer
May 25, 2012

I just like them because they are honest. My car is always done on time and they are pleasant to deal with.

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Portola Valley Garage
Verified Customer
May 24, 2012

They are all very friendly and you don't have to wait long. They do a nice job.

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Portola Valley Garage
Verified Customer
May 23, 2012

They are the most knowledgeable garage that I have dealt with.

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Portola Valley Garage
Verified Customer
May 23, 2012

My experience with the garage is that they are always helpful with diagnostic services. They only do the work that is needed and they are always honest.

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Portola Valley Garage
December 29, 2009

PVG does not lure you in with a "cheap price" just to get you in the door, then hit you with a big estimate once your car is apart. Instead, they give you an up front honest estimate of what is really going to cost and explain it in detail. I have been always suckered in by a cheap posted price at most other shops only to leave with it almost triple of the original estimate!!! Tom explained that PVG has the factory diagnostic equipment that is needed to diagnose and repair my Range Rover properly. Finally my Range Rover Sport does not lose power anymore! Also the estimate for my front brake job was spot on & cheaper then the dealer!! I feel confidence in my car again. Thanks Tom & Tim!

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Portola Valley Garage
November 12, 2009

PVG is an amazing place: superb service, incredible diagnostic knowledge, and fair pricing.
Having a car repair team that you can trust completely makes life a lot less complicated!

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Portola Valley Garage
September 25, 2009

Trustworthy, honest and very friendly. Highly recommended for all makes of cars.

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Portola Valley Garage
September 20, 2009

From my 1950 Plymouth to our Chevrolet Suburban to our latest BMW, PVG does a great job maintaining our cars. Nice folk!

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Portola Valley Garage
September 16, 2009

good work, fair prices.

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Portola Valley Garage
September 15, 2009

Excellent service, terrific attitude, they make you feel like family. Always willing to give you a ride and do your repairs quickly so you're not out of a vehicle for long.

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Portola Valley Garage
September 15, 2009

This is an awesome garage! I completely trust them and know that what they tell me is the truth. They really know what they are doing. We've had a Porsche, 2 BMWs, Volvo and several Toyotas including a Prius that they have taken care of for over 22 years. They really rock!

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Portola Valley Garage
September 15, 2009

I have never seen an independent that could do everything the dealer could do! Tom and his crew are amazing! A++++++++++++++++++++ Five years now, and I have never been disappointed!

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Portola Valley Garage
September 15, 2009

efficient, courteous and friendly service always

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Portola Valley Garage
September 15, 2009

We have brought our cars to Tom for over 10 years and have always been extremely satisfied with their work, price and as a bonus, just love their shuttle service!

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Portola Valley Garage
September 15, 2009

This is the Nordstrom of garages. Tom and his crew are a pleasure to deal with. They bend over backwards for their customers with friendly, impeccable and timely service. We have taken our cars (mercedes, lexus and BMW) there for 15 years and it only gets better.

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Portola Valley Garage
September 15, 2009

They always fix what we ask them to and they give great, honest advice on how to avoid/prevent future problems. Plus, they are nice guys!

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Portola Valley Garage
September 15, 2009

Great People, Great work. My Range Rover only get's serviced at PV Garage.

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Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(650) 375-2441

Auto Repair Experience

  1. Thomas Ramies, Owner
  2. Established 1948
  3. 6 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 166 Years of Car Repair Experience