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Polar Bear Auto Care

(916) 472-0778
46 Verified Reviews
kevin@polarbear-air.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed

ADDRESS

2430 Harvard St
Sacramento, CA 95815 USA

AUTO REPAIR EXPERIENCE

  • Kevin Bishop, Owner
  • Established 1987
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 62 Years of Car Repair Experience

Polar Bear Auto Care Reviews

OVERALL RATING

46 Verified Reviews
5 stars
(34)
4 stars
(7)
3 stars
(2)
2 stars
(1)
1 star
(2)
by - Verified Customer July 12, 2017

Pleasure doing business with your shop again. You have a customer for life (as long as I am living here in Sacramento).

by - Verified Customer June 12, 2017

I thought the price was reasonable and the work performed was satisfactory. They did not try to sell me something I didn't need which was greatly appreciated. I know a little about cars so I can usually sniff out a scam. These people are honest! I will bring all my cars here. My only criticism is the girl was not at the shop before 8:00 am when I wanted to drop off my car.

by - Verified Customer April 27, 2017

Great.

by - Verified Customer April 27, 2017

Excellent team of service providers.

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by - Verified Customer April 11, 2017

Great work!

by - Verified Customer January 29, 2017

I appreciated the kind and helpful service. I also appreciated the heads up on future work needed based on their inspection. I look forward to the high level of service that Polar Bear Auto Care will bring.

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by - Verified Customer January 12, 2017

Kevin and Art are the best auto repair servicemen I have had the pleassure to know. They always go out of their way to help me. My car was ready before I had anticipated it would be. Great job.

by - Verified Customer January 12, 2017

Excellent, explained what I need next time.

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by - Verified Customer January 10, 2017

I've gone through about half-a-dozen shops in the area, and most of them I have caught trying to scam me. Polar Bear really cares. They do their best to confirm that you need a repair before agreeing to perform it. They do their best to answer your questions, even if you keep calling back with more. They've been quite patient and helpful, and I recommend them to all my friends and family. They are my go-to shop. I don't trust anyone else with my car. They have proven knowledge and integrity, and have earned my respect. They deserve yours too.

by - Verified Customer January 09, 2017

Competent, considerate and consistently positive customer service at a fair price.

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by - Verified Customer January 08, 2017

Very good work!

by - Verified Customer January 05, 2017

Knowledgeable shop that treats me fairly. A bit pricey, but pricing was explained prior to the work being done, so no surprises. Would recommend.

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by - Verified Customer January 03, 2017

Upon inspection replacement of upper radiator hose was recommended. Polar Bear had replaced it 3 years ago. I had 2 independent mechanics verify no hose replacement was needed !

by - Verified Customer December 26, 2016

Over priced for a simple test.

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by - Verified Customer December 21, 2016

They always look out for me!

by - Verified Customer November 17, 2016

My response to this question is if you had the good fortune to be referred to Polar Bear stay there, your car will be beautifully cared for the rest of its life!

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by - Verified Customer November 17, 2016

Thorough and detailed. Was especially informative and helpful to my wife.

by - Verified Customer November 16, 2016

There was a vacuum leak that the guys found very quickly and were able to fix... cost a bundle but I know the price was fair.

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by - Verified Customer November 02, 2016

The staff and mechanics at Polar Bear Auto Care were very professional, yet friendly. They treated us like we were part of their family and took good care of us and our vehicle. Best auto maintenance business I've encountered, so far!

by November 12, 2014

I had my oil change on my SUV and when I got home it was leaking a lot. I called the shop, the lady said just bring it in again they didn't make me feel like they were concerned about my problem.

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by - Verified Customer October 29, 2014

They are trustworthy and reasonably priced.

by - Verified Customer October 27, 2014

Good service. Professional and knowledgeable staff. Accommodating when scheduling or transportation are important.

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by - Verified Customer October 24, 2014

I like their workmanship and the business manner that they conducted themselves.

by - Verified Customer October 20, 2014

I have been going to them for about 12 years now and they have always treated me right.

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by - Verified Customer October 16, 2014

Good service!!

by - Verified Customer October 15, 2014

I was satisfied with the customer service and would recommend them to friends and family.

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by - Verified Customer October 14, 2014

I am very happy with their services.

by - Verified Customer October 03, 2014

Good service.

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by - Verified Customer October 03, 2014

They do completely good work, and prices are fairly reasonable.

by - Verified Customer October 02, 2014

They are honest, friendly and do a great job.

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by - Verified Customer September 22, 2014

They are professional and courteous. The work was completed correctly and on time.

by - Verified Customer September 15, 2014

GOOD WORK AND CUSTOMER SERVICE.

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by - Verified Customer August 11, 2014

They did A great job.

by - Verified Customer August 08, 2014

Polar Bear diagnosed and repaired an oil leak on my vehicle. About a month after the repair I noticed that oil was still leaking and took it back to be inspected. It turned out that while the original diagnosis was correct - my oil pan had been leaking - and were repaired correctly - there was also a leak in an area that would have required a repair cost worth much more than the value of the vehicle. The reason I would (and have) recommended Kevin and his staff is that when I took my vehicle back he and his people worked many many hours with out charge, even after he determined that this issue was way beyond what the original repair covered. I have since purchased a new vehicle - covered under a warranty that (hopefully :-) will get me through the payments. If I have a problem I will absolutely take my vehicle back to Polar Bear. I will take my new car to them for any service requirements also. I have used them in the past and will continue to recommend that as honest and competent. They are the best!!!

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by - Verified Customer August 06, 2014

The front counter person was friendly and helpful. The service & repair work to be done was appropriate and did not include invoice-increasing but unnecessary "suggested" work. The repairs were done well, there was no unfinished work, and there was no need to go back for adjustment.

by August 04, 2014

I am always taken care of quickly and fairly.

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by - Verified Customer July 29, 2014

Great service at a fair price.

by July 25, 2014

Great customer service!

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by - Verified Customer July 22, 2014

I find them to be knowledgeable, courteous, approachable. They offer competitive prices for services.

by - Verified Customer July 21, 2014

Excellent service, honest employees, great customer service!!!

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by July 18, 2014

The service was absolutely perfect.

by - Verified Customer July 15, 2014

They were fair and pretty nice.

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by - Verified Customer July 11, 2014

I was impressed with their ability to have my car repaired and on time.

by - Verified Customer July 02, 2014

I felt that the service rep was honest and they did an excellent job.

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by - Verified Customer June 10, 2014

Pretty good price, but their customer service was top notch.

by - Verified Customer May 31, 2014

They fixed my air conditioner on my full size Chevy truck, but e-mailed me about my S10 Pick Up!!! I think they would know the difference:????

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RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
88
CUSTOMER SERVICE
97
CUSTOMER AMENITIES
91

Polar Bear Auto Care is your local automotive air conditioning specialist. This RepairPal Certified shop has been providing specialized air conditioning service and repair to the Sacramento community since 1987. Their highly trained staff can tackle even your most difficult climate control problems as well as your light maintenance and repair needs. They back their work with a 24-month / 24,000-mile warranty for your peace of mind. This team not only excels in the quality of repairs the do in the shop they also do a great job of taking care of their customers. Recent customers describe this team as impressive, great customer service providers, helpful, friendly, and knowledgeable. Local shuttle service and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

Family owned and operated since 1986. Full service auto repairs and maintenance with 2yr/24,000 miles warranty. We are an FVP partner as well as a NAPA Auto & Truck Center. We work on all makes and models including big rigs, motor-homes, and specialty vehicles. Largest A/C specialty center in Northern California. Vintage Air Specialist, Complete A/C installations for dealers and individuals alike.

MAKES WE SERVE

  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hyundai
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Question Answered by Polar Bear Auto Care
im pretty sure a couple years ago I accide...
The easiest method to "replace" as much brake fluid as possible takes 2 people and a few wrenches. Take a turkey baster and suck all the fluid out of the brake master, there should be 2 seperate section in the brake master. Empty them both out. Then fill them both up with DOT 3 brake fluid. This will replace most of the fluid. To complete this process requires the help of someone to pump the brake pedal. Next you will need to locate the brake bleeder valve for each wheel. The process is basically this. step 1: put a wrench on the brake bleeder valve loosen then snug back up step 2: have you helper pump the brake pedal 3 times and then hold the pedal pushed. You will then open the bleeder valve and brake fluid will squirt out, have helper keep holding pedal, it will go to the floor. Have them say floor when the pedal reaches the floor. step 3: you now close the bleeder screw and repeat all 3 steps 2-3 times for each wheel. During this process you will have to refill the master with fluid.

Good luck. Honestly I typically recommend taking a vehicle to a Certified repair station for this kind of stuff. Brakes are nothing to "Try" to fix on your own...

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