Close

Pleasant Car Care

(617) 936-8050
138 Verified Reviews
charlie@pleasantcarcare.com

HOURS
07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
18:00
http://purl.org/goodrelations/v1#Tuesday
07:30
18:00
http://purl.org/goodrelations/v1#Wednesday
07:30
18:00
http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
07:30
15:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:30am to 6:00pm
S
7:30am to 3:00pm

ADDRESS

106 Pleasant Street
Watertown, MA 02472 USA

AUTO REPAIR EXPERIENCE

  • Charlie Zlatkos, Owner
  • Established 2012
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 1 ASE Master Auto Technician
  • 43 Years of Car Repair Experience

Pleasant Car Care Reviews

OVERALL RATING

138 Verified Reviews
5 stars
(118)
4 stars
(17)
3 stars
(2)
2 stars
(1)
1 star
(0)
by - Verified Customer June 09, 2017

It was a good experience. I just had a minor problem with replacing the resistor of AC.

by - Verified Customer June 09, 2017

Very helpful!! We will be using them all the time now!

by - Verified Customer June 06, 2017

Great people and great job done. Just curious why the survey asked about gender.

by - Verified Customer June 01, 2017

Great experience!

+ Show more reviews
by - Verified Customer June 01, 2017

Highly recommend!

by - Verified Customer June 01, 2017

Very attentive customer experience, customer service is a priority, the shop values long term customer service.

+ Show more reviews
by - Verified Customer May 26, 2017

A good experience

by - Verified Customer May 25, 2017

Pleasantly surprised because they repaired my tire rather than try to sell me a new one or two.

+ Show more reviews
by - Verified Customer May 25, 2017

Always a great experience

by - Verified Customer May 24, 2017

As always, Steve identified the need of re-balancing the tires and the shake on the wheel was completely gone. Steve and his team do the best work in the area, hands down.

+ Show more reviews
by - Verified Customer May 23, 2017

As always, the repairs and my options were explained to me thoroughly so I could make an informed choice. I didn't go in to get the repair (I went in for an oil change), but they made room for me the same day. I appreciated that.

by - Verified Customer May 22, 2017

I have been going to Pleasant Car Care for a number of years with both of our cars. Steve is extremely kind, thoughtful, fair in pricing, and reliable. We never go anywhere else.

+ Show more reviews
by - Verified Customer May 19, 2017

Great Service, Friendly greeting and professional interactions. Always a pleasure.

by - Verified Customer May 17, 2017

Staff was incredibly helpful. They even went the extra mile to look into a completely different problem with my car ( a minor problem) that came about as I was leaving - at no charge to me!

+ Show more reviews
by - Verified Customer May 16, 2017

Thank you!

by - Verified Customer May 15, 2017

I appreciate that they only fix what's needed on my old car. Everything was explained and the price was fair.

+ Show more reviews
by - Verified Customer May 12, 2017

Honest and fair work, thank you!

by - Verified Customer May 12, 2017

I have been there for couple times and I'm very happy with the results, Steve know how to treat the customer with care! Extremely professional!

+ Show more reviews
by - Verified Customer May 10, 2017

I have been going to Pleasant Car Care for many years and have always had a great experience. I trust them and the work is always done on time.

by - Verified Customer May 09, 2017

We dropped off the car when the shop opened for muffler repairs and were able to pick it up the same day. We were very happy with the service and the friendly attitude of all employees we spoke with. We would definitely use this shop again.

+ Show more reviews
by - Verified Customer May 08, 2017

Great experience, as always!

by - Verified Customer May 08, 2017

The people at Pleasant Car Care are professional and explained car repairs well. I have my timing belt replaced plus some brake work. Comparing with other shops, the price at Pleasant Car Care is a little bit high; however, given the 3 year warranty they give I think it is a fair trade.

+ Show more reviews
by - Verified Customer May 08, 2017

Very disappointed with this experience, as previous experiences with Pleasant Car Care have been positive. My car failed inspection due to a needed ball-joint replacement.

by - Verified Customer May 05, 2017

These guys are awesome! Super nice and excellent customer service. I love how they call you to explain what they are doing and give you choices about how you want the work to be done.

+ Show more reviews
by - Verified Customer May 05, 2017

Excellent care of the car, very professional and Steve goes the extra mile to be sure we are happy with the work. We are grateful and very happy to have found Steve and Pleasant Car Care. Thank you!

by - Verified Customer May 03, 2017

10/10, would go again

+ Show more reviews
by - Verified Customer May 03, 2017

Pleasant Car Care has a great mechanics! They are always very honest and fair. I recommend them to all of my friends.

by - Verified Customer May 03, 2017

Oh my god, I'm never sending my car anywhere else. Called around for a bottom dollar quote because we're tight on money, and was expecting bottom dollar service. They were incredibly polite without being patronizing, knowledgeable, and gave me not just a quote, a solid promise for the amount. Loved this place.

+ Show more reviews
by - Verified Customer May 03, 2017

Good work!

by - Verified Customer May 01, 2017

My in going experience with pleasant car care has always been fair and courteous service

+ Show more reviews
by - Verified Customer April 28, 2017

It was great

by - Verified Customer April 28, 2017

I'm satisfied with the work

+ Show more reviews
by - Verified Customer April 28, 2017

Excellent service and quality. I feel like there's no other auto place I would go to besides this one.

by - Verified Customer April 27, 2017

First time. A little far from me but I will go again

+ Show more reviews
by - Verified Customer April 26, 2017

I had new tires put on new rims and my snow tires removed for the summer. I appreciated that they were helpful when suggesting tires, were very neat and tidy when putting my old tires in my car, and were flexible on which day I had the work done. Thanks for doing professional work!

by - Verified Customer April 25, 2017

I found Pleasant Car Care to be very appropriately named. :)

+ Show more reviews
by - Verified Customer April 25, 2017

I had two tires put onto my car that I purchased from an outside vendor. They quickly and carefully put them on, and let me know that the tires that I thought were 'new' were actually over 2 years old! I like learning things like this.

by - Verified Customer April 24, 2017

Good shop. Most cases I've been treated well, though one or two times they've been a little salty on the customer service side.

+ Show more reviews
by - Verified Customer April 23, 2017

As usual I was very pleased with the service. Steve is always very pleasant and professional and explains the work in detail. Great job.

by - Verified Customer April 23, 2017

Absolutely impressive work. Thanks much, Steve, for your kind help.

+ Show more reviews
by - Verified Customer April 21, 2017

The folks at Pleasant Car Care are great at explaining issues to you and making you feel as if they're doing right by you. I trust them more than any other shop I've gone to.

by - Verified Customer April 18, 2017

Went in for a basic oil change and they noticed that my tires needed to be rotated. They rotated them free of charge.

+ Show more reviews
by - Verified Customer April 17, 2017

I couldn't say enough about the courtesy, professionalism and expertise of these folks. Would recommend them to everyone!!!!

by - Verified Customer April 17, 2017

Friendly good service

+ Show more reviews
by - Verified Customer April 14, 2017

They were more efficient than the dealer!

by - Verified Customer April 14, 2017

Great shop

+ Show more reviews
by - Verified Customer April 14, 2017

Steve and the rest of the shop have been great to work with over the past two years and have kept my 05' Nissan Altima in excellent working order. Highly recommend this local garage to anyone looking for fast, reliable, trustworthy, and affordable service!

by - Verified Customer April 12, 2017

Completely satisfied with service

+ Show more reviews
by - Verified Customer April 12, 2017

Excellent as usual.

by - Verified Customer April 10, 2017

Excellent oil change, as per usual. car runs great, thanks to fantastic regular maintenance performed by the awesome people at Pleasant Car Care.

+ Show more reviews
by - Verified Customer April 09, 2017

Excellent

by - Verified Customer April 09, 2017

Great service, great value, and great customer experience.

+ Show more reviews
by - Verified Customer April 07, 2017

Good

by - Verified Customer April 06, 2017

The people at the shop are knowledgeable and friendly. I don't know a lot about cars, which usually makes me uncomfortable taking my car in for repairs at different shops, but I trust the people at Pleasant Care.

+ Show more reviews
by - Verified Customer April 06, 2017

Good experience. Helpful staff.

by - Verified Customer April 02, 2017

Always professional, trustees, and care .
Really appreciated your services

+ Show more reviews
by - Verified Customer April 02, 2017

Steve and his crew did a great job, like they always do!

by - Verified Customer March 31, 2017

I have been bringing my car(s) here for a few years now and the service is always amazing. I'd recommend it to anyone.

+ Show more reviews
by - Verified Customer March 30, 2017

Always get service I ask for.

by - Verified Customer March 30, 2017

Steve is always awesome! We had a flat tire and dropped it with Steve. He had a new tire ready to go the next day! He is always so willing to accommodate us!

+ Show more reviews
by - Verified Customer March 30, 2017

Saved a lot of money

by - Verified Customer March 30, 2017

Pleasant Car Care consistently provides me and my family with excellent service.

+ Show more reviews
by - Verified Customer March 28, 2017

Oil change, took a little while (40 minutes) but I very much like the work this shop does

by - Verified Customer March 27, 2017

Great job, thanks.

+ Show more reviews
by - Verified Customer March 26, 2017

I brought my car in due to a service message I received. Everyone from Steve to any staff are always professional. The work was done in a timely manner and I trust what they do. I also feel that I pay a fair price. It is also very convenient to my work!

by - Verified Customer March 26, 2017

Best car repair shop ever. Very honest and up front. They tell you what's wrong with the car and how much it's going to cost to fix it; no messing out and no tricks. Very honest and full of integrity. 5 stars, 100% recommend.

+ Show more reviews
by - Verified Customer March 26, 2017

Great job

by - Verified Customer March 24, 2017

Steve was very helpful.

+ Show more reviews
by - Verified Customer March 23, 2017

I really appreciate the respect I receive here. I really appreciate the explanations of what needs to be fixed. Very happy.

by - Verified Customer March 23, 2017

Steve broke away from his busy day to help me with my car's broken windshield wiper. I couldn't see out of my back window! Now it's perfect. He and his team are always available when I need them and always go above and beyond.

+ Show more reviews
by - Verified Customer March 22, 2017

I recently moved to Arlington. I could move to Arlington, Va and I'd still come to you guys. Steve in Watertown has some of the best customer service skills I've ever seen. Cheers.

by - Verified Customer March 19, 2017

They did the work quickly

+ Show more reviews
by - Verified Customer March 19, 2017

Fair prices, friendly service. I wouldn't go anywhere else.

by - Verified Customer March 17, 2017

Excellent

+ Show more reviews
by - Verified Customer March 14, 2017

Faultless and flawless

by - Verified Customer March 12, 2017

Mostly I'm amazed how expensive parts have gotten. Soon we dump the second car.

+ Show more reviews
by - Verified Customer March 12, 2017

Always helpful, always friendly, always reasonably priced.

by - Verified Customer March 09, 2017

It was the second time this shop saved me money and was honest about what my car actually needed. I will recommend the shop and be coming back for future work.

+ Show more reviews
by - Verified Customer March 08, 2017

Great!

by - Verified Customer March 07, 2017

Thanks for the helpful diagnostics!

+ Show more reviews
by - Verified Customer March 07, 2017

Necessary work was performed, and there was no pressure at all for unnecessary work, I was even told a tune up wasn't needed when I thought I may have needed one.

by - Verified Customer March 06, 2017

I was one of the first customers to use this shop and after three cars and 7 years later I have not changed.

+ Show more reviews
by - Verified Customer March 06, 2017

Staff are friendly, knowledgeable, and helpful. I especially appreciate that Steve takes time to explain the problem so I can understand what's going on.

by - Verified Customer March 05, 2017

Steve is the best

+ Show more reviews
by - Verified Customer March 05, 2017

Great service - staff is honest and timely repairs. Wouldn't go anywhere else

by - Verified Customer March 03, 2017

Customer service is exceptional.

+ Show more reviews
by - Verified Customer March 03, 2017

Excellent shop with excellent serivce

by - Verified Customer March 03, 2017

I love Pleasant Car Care! Steve is the best.

+ Show more reviews
by - Verified Customer March 03, 2017

I highly recommend Pleasant Car Care to my friends, family, and neighbors.

by - Verified Customer March 02, 2017

As always, very attentive, did some minor things and checked car over. In good shape, appreciate honesty. Great to deal with....

+ Show more reviews
by - Verified Customer February 28, 2017

Pleasant

by - Verified Customer February 27, 2017

Excellent service and they were able to identify and resolve the car trouble that I was experiencing.

+ Show more reviews
by - Verified Customer February 26, 2017

Pleasant Car Care is the best place to get your car serviced. Everyone is always polite, friendly, and Steve goes out of his way to explain what is going on with your car and if there are any other issues that should be resolved sooner than later.

by - Verified Customer February 26, 2017

Excellent and timely service!

+ Show more reviews
by - Verified Customer February 24, 2017

I am satisfied with the work done by Pleasant Car Care. However, sometimes I have felt that their prices are too high. I always shop around.

by - Verified Customer February 24, 2017

I have always enjoyed my experience here.

+ Show more reviews
by - Verified Customer February 22, 2017

I am always happy with the service at Pleasant Car Care. I found this place 4 years ago and have never gone to any other place since. They do care about you and your car. :-)

by - Verified Customer February 21, 2017

I had a great experience! I will be going back.

+ Show more reviews
by - Verified Customer February 16, 2017

Highly recommend Pleasant Car Care!

by - Verified Customer February 15, 2017

Excellent customer service.

+ Show more reviews
by - Verified Customer February 14, 2017

Excellent quality and timely service. My only disappointment was that I needed windshield wipers (figuring that they would be charged at a fair rate) and when I got my bill I was surprised to see that they cost me more the 2x what I would have paid elsewhere.

by - Verified Customer February 13, 2017

Super kind and professional. Thanks! Will be back!

+ Show more reviews
by - Verified Customer February 10, 2017

Always nervous about taking my Mini to an independent repair shop but my worries were groundless!

by - Verified Customer February 09, 2017

Great

+ Show more reviews
by - Verified Customer February 07, 2017

I got a great coupon for an oil change and tire rotation, which I would usually put off, but because of the expiration date, it caused me to get the maintenance done on time for once. It was easy to get an appointment and all the staff was polite and friendly.

by - Verified Customer February 05, 2017

Steve was very polite and super helpful. I will be back whenever I need!

+ Show more reviews
by - Verified Customer February 05, 2017

They are super friendly and helpful and always find a way to resolve any issues quickly and affordably. Thanks Steve!

by - Verified Customer January 31, 2017

Best mechanics around!

+ Show more reviews
by - Verified Customer January 30, 2017

Friendly, honest and always try to find the most cost-effective approach to a repair.

by - Verified Customer January 29, 2017

Extremely friendly and timely service!!

+ Show more reviews
by - Verified Customer January 29, 2017

Very friendly and helpful in determining which were the best tires.

by - Verified Customer January 27, 2017

Thanks for keeping my A5 in tip top shape for a fraction of what Audi would charge me, and better friendlier service too. Steve, you're the best!
-Shay

+ Show more reviews
by - Verified Customer January 25, 2017

I appreciated so much that they explained and showed me why the repairs to my car were needed. We discussed my options and I felt I got wise guidance that kept my best interests at heart. They made the repairs promptly and fit me back out on the road. I was very impressed and recommend them highly.

by - Verified Customer January 20, 2017

Best place around. Can always trust them

+ Show more reviews
by - Verified Customer January 17, 2017

Went in for 90K check on an 08 Forester and learned the head gaskets were shot. Was told by the manager that I may as well do the timing belt, water pump and plugs as well since I needed the heads milled and would save money on labor in the long run. Also replaced both sway bar brackets as one was broken. These repairs along with total fluid flush and replacement cost around $3,700. Now, along with RR wheel bearing and brake job they did last spring, my Subaru drives like new and I am very happy about that. All repairs were explained clearly as were the charges and repair schedule. Pleasant Car is now my preferred provider of repairs automotive.

by - Verified Customer January 15, 2017

The service was excellent. They explained in detail every aspect of the care my car received and the parts I required. The price was half of what I'd been quoted elsewhere and I even got higher quality parts. They were friendly and quick!

+ Show more reviews
by - Verified Customer January 13, 2017

Always top notch work and excellent customer service!

by - Verified Customer January 11, 2017

Good experience, but would appreciate a breakdown of what was completed on my car, as I needed to ask when checking out / picking up.

+ Show more reviews
by - Verified Customer January 11, 2017

Pleasant Street always does a great job on the car, oil change, brakes, tires, whatever is needed they take care of it and do it right the first time.

by - Verified Customer January 10, 2017

Very professional, quick and honest!

+ Show more reviews
by - Verified Customer January 10, 2017

Steve has always been straightforward and helpful.

by - Verified Customer January 10, 2017

Very friendly and professional.

+ Show more reviews
by - Verified Customer January 06, 2017

The experience was great, extremely professional service

by - Verified Customer December 29, 2016

Steve is the man!

+ Show more reviews
by - Verified Customer December 26, 2016

Super nice, took care of me right away and quickly and I liked the text I received after.

by - Verified Customer December 18, 2016

Always a great experience all around!

+ Show more reviews
by - Verified Customer November 30, 2016

Everyone was extremely nice and timely!

by - Verified Customer November 22, 2016

The work was done well, and the manager is very honest about what is going on with your car. I have found my mechanic for life!

+ Show more reviews
by - Verified Customer November 22, 2016

They are always extremely pleasant, accommodating, competent, and services are reasonably-priced.

by - Verified Customer November 11, 2016

I was alerted to an issue that I wasn't aware I had. The matter was taken care of at a reasonable price and well.

+ Show more reviews
by - Verified Customer October 26, 2016

I used to have my car repaired at this garage. They are always very professional, very careful not to increase the invoice. Steve also takes the time to explain the problems well before making any repairs.

by - Verified Customer October 25, 2016

Fast, expert reoair at a fair price.

+ Show more reviews
by - Verified Customer October 24, 2016

Steve is the man to ask for. He is very attentive and professional, I trust him with my car when I go here.

by - Verified Customer October 24, 2016

Very friendly, trustworthy people!

+ Show more reviews
by - Verified Customer October 21, 2016

So helpful, have been going here since the first time RepairPal recommended it a year or so ago. Employees are always nice and go out of their way to help. Once even topped off my power steering and cleaned a leak even though they weren't responsible. The last thing I had done was take my 05 Accord in to diagnose the CEL. They spent a few days looking at the car to make sure their diagnosis eas correct and I ended up needing a new engine but they only charged me a minimum amount and let me keep my car on their lot while I tried to sell it. You can bet that I'll be taking my 17 Accord there for anything it needs.

by - Verified Customer October 16, 2016

Great customer service, efficient, thorough, friendly, and knowledgeable about my cars make and model

+ Show more reviews

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
90
CUSTOMER SERVICE
98
CUSTOMER AMENITIES
95

Our team found Pleasant Car Care of Watertown to be a shop going in the right direction. They have only been open less than 2 years but are working towards creating a foundation for the future. Certified shops in our network are held to a high standard of training, ASE Certification, and automotive tooling. These guys are young go getters, they have done the foundational automotive training that is so important and have kept up current with the good quality ongoing training. The shop is equipped with the automotive tools and equipment needed to make professional repairs on your late model vehicle. They back their work with a 24 month/24000 mile limited warranty, this is one of the best warranties offered in the industry. We found this Certified Shop to is investing in what is it going to take to be a long term contender in the industry.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair

AMENITIES

  • Early Bird Dropoff
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • TECH-NET

MESSAGE FROM THE SHOP

Welcome to Pleasant Car Care! We are a full service, automotive repair and maintenance shop serving the Metro West Boston area including the Arlington, Boston, Allston, Brighton, Cambridge, Brookline, Newton, Watertown and Waltham communities.

Our expert ASE trained and certified technicians have over 20 years of combined experience in order to handle all of your automotive repair needs and keep your vehicle in top operating condition.

A simple visit will convince you about what sets us apart from the rest. When it comes to brakes, suspension, engine diagnostics, and oil changes, We make sure to take the time to explain your specific car repair needs, consider options, and help you prioritize repairs.

Our independent status allows us to choose either Original Equipment (OE) or Aftermarket parts. We help you choose whatever part is right for your vehicle, taste and budget. Our Staff has worked for several foreign and domestic dealerships as well as independent repair facilities.

At Pleasant Car Care you can be assured that the work we perform is done right the first time and competitively priced. We provide smart advice to extend the life of your vehicle.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Pleasant Car Care
Why RepairPal?

Asset 71
High Quality Repairs
Your auto repair done right, only the work you need with no add ons.
Asset 72
Never Overpay
Our free estimator calculates a custom price for your vehicle repair.
Asset 73
Guaranteed Repairs
Rest easy knowing you're covered by our RepairPal Nationwide Warranty.