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Pharaoh Auto Repair

(210) 960-8287
122 Verified Reviews
pharaoh_auto@yahoo.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

5555 Randolph Blvd
San Antonio, TX 78233 USA

AUTO REPAIR EXPERIENCE

  • Wesam Elserougy, Owner
  • Established 2005
  • 3 Auto Repair Mechanics on Staff
  • 78 Years of Car Repair Experience

Pharaoh Auto Repair Reviews

OVERALL RATING

122 Verified Reviews
5 stars
(94)
4 stars
(26)
3 stars
(1)
2 stars
(0)
1 star
(1)
by - Verified Customer August 09, 2017

I had to go back but Sam fixed it with no problems

by - Verified Customer August 02, 2017

Sam and team continues to deliver exceptional service

by - Verified Customer July 31, 2017

The car was ready before it was promised. Runs fine.

by - Verified Customer July 30, 2017

Great experience, they took me in and made sure my car was fixed right then and there.

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by - Verified Customer July 28, 2017

I like the service and like Sam

by - Verified Customer July 23, 2017

Quick and high quality service, solid BMW knowledge.

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by - Verified Customer July 14, 2017

Overall excellent experience.

by - Verified Customer July 09, 2017

I am a BMW X3 2006 Owner. Sam and his staff treated me like I owned a 2017 BMW. I had to have two major repair visits in a matter of 2-3 months. All just overdue regular maintenance, due to age and miles. The repairs were extensive but still less than other quotes I had gotten for the same work, at other shops in the area. My car now rides like it's Brand New. I have never taken my car to a shop and gotten such AWESOME TREATMENT. Sam and his Team are Honest, Fair, Reasonable, Timely and Excellent Mechanics. They even call you a few days or so after the repair is done to see how the car is doing. Just like my Doctor office does (smile). Sam now has two new cars, for life to keep up with, mine and my wife's. GREAT JOB SAM! Thanks For Blessing Our Family!

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by - Verified Customer July 05, 2017

Fair shop.

by - Verified Customer June 27, 2017

As always, great service at great prices!

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by - Verified Customer June 26, 2017

Considerate and skilled.

by - Verified Customer June 25, 2017

Great service, very knowledgeable.

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by - Verified Customer June 22, 2017

Sam was personable and very reasonable.

by - Verified Customer June 19, 2017

Sam has always done a good job and even called after to make sure everything was working great. Good job Sam.

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by - Verified Customer June 14, 2017

You all do a great job. I like your professionalism and pride, and it is all at a decent price so I don't leave feeling angry. Thanks again.

by - Verified Customer June 06, 2017

Great customer service. Very knowledgeable staff. Surprisingly available and quick service. Most excellent experience!

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by - Verified Customer June 05, 2017

Was very pleasant and plan on going back for any of my vehicle repairs.

by - Verified Customer June 05, 2017

I take all of my vehicles to Pharaoh for service and repairs. This place is great.

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by - Verified Customer May 25, 2017

Pharaoh Auto Repair is an excellent repair shop. Sam and his employees are knowledgable and will always anwer your questions and make sure you understand the repair process for the work they are performing on your vehicle. They are true professionals.

by - Verified Customer May 23, 2017

Excellent!!

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by - Verified Customer May 21, 2017

Always does a great job. Very knowledgeable and no pressure to do services recommended but sometimes work is very expensive.

by - Verified Customer May 19, 2017

Engine light was on - was told needed O2 Sensor- it was replaced- they did not check it - light came back on - returned vehicle to shop - it was there 9 days - they said they checked it and could not find the problem - did not offer a refund. Went to another shop and they immediately found the master computer was bad causing sensor and a/c switch and blower motor to short out.

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by - Verified Customer May 11, 2017

Sam diagnosis my car and told me exactly what the problem was and later contacted me with a price sheet. He let me inspect the new part that was to be replaced and after he replaced and repaired the vehicle he let me see the damaged part. I'm very satisfied with this shop, their integrity, and good work.

by - Verified Customer May 10, 2017

Good work, my car is better now.

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by - Verified Customer May 03, 2017

The car was actually ready earlier than promised. They were very professional and did only the work stated. I would recommend for any Mini owner.

by - Verified Customer May 02, 2017

Best auto repair shop I've encountered in my 40 years of driving!

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by - Verified Customer April 24, 2017

Sam and the guys took a bit longer to do the repairs than originally expected, but it was done right, it was done for what they quoted and my truck hasn't run better ever. I would definitely recommend them and will be taking my truck back for more work in the future.

by - Verified Customer April 24, 2017

Thank you! I commend you for the great job you did on my car in such a short time.

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by - Verified Customer April 17, 2017

Professional all around.

by - Verified Customer April 16, 2017

We were called and were given an explanation as to what was being done to the car and also called when the car was ready.

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by - Verified Customer April 12, 2017

The plastic cover surrounding my steering wheel was broken and I was not told.

by - Verified Customer April 09, 2017

My wife did most of the communication with Sam. We were both impressed with the positive attitude at the shop. Work was well done...especially since they had to fix a mess caused by two other shops. Kindness, professionalism and a positive attitude were very apparent.

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by - Verified Customer April 04, 2017

I was satisfied.

by - Verified Customer April 03, 2017

Great as always.

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by - Verified Customer March 19, 2017

Fast, expert, fair service.

by - Verified Customer March 14, 2017

I have had many repairs done at pharaoh always fair fast and courteous.

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by - Verified Customer March 12, 2017

Excellent.

by - Verified Customer March 09, 2017

Excellent customer service.

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by - Verified Customer March 07, 2017

Based on all my experiences with other mechanics this is the best I've ever encountered. Sam makes you feel reassured and the work so far is exceptional. I wish I would've known him a lot sooner. He has earned my business and whenever anybody asks me about a mechanic I will refer them to him. Good job Sam!!!!

by - Verified Customer March 03, 2017

Service I received was top notch. I was kept informed of every step of the way. After work was complete I was again explained what was done to the vehicle and what to do should I have further complications. GREAT JOB! Thanks again.

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by - Verified Customer March 03, 2017

I took a Mercedes Sprinter in for brake issues and they managed to figure everything out and repaired it without a hitch.

by - Verified Customer February 27, 2017

Good service.

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by - Verified Customer February 23, 2017

driveshaft replacement and bushing for rear diff on 2005 BMW. Was served quickly, given a ride home when I dropped the car. Repairs done well, on time and as estimated.

by - Verified Customer February 23, 2017

My car was towed to their shop close to closing time on Thursday and the repair was done around 3:00 PM the next day - excellent turn around time. And with their use of quality parts I received a 2-year warranty - also excellent. I will use Pharaoh for future repairs.

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by - Verified Customer February 21, 2017

Fast work and great service.

by - Verified Customer February 20, 2017

I was looking for an alternative indy...found Pharoah in a google search. It was nearby and ratings were good. Arrived and Sam put me at ease immediately. I provided a recent history of my car. He did an assessment and gave me a best/worse case estimate. The car was done when he said, the work (3 weeks later) was spot on. Highly recommend this shop to anyone looking for clear, quick and courteous service for their BMW. Hands down, one of my best experiences with an auto mechanic. Thanks, Sam.

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by - Verified Customer February 14, 2017

Good work, lower prices that dealer, excellent customer service.

by - Verified Customer February 13, 2017

Great customer service, the owner is super friendly!

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by - Verified Customer February 10, 2017

Excellent experience! Glad I found them!

by - Verified Customer February 05, 2017

Amazing service and Sam is very knowledgeable and friendly. He always explains all the work and has extremely loyal customers like me!

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by - Verified Customer February 03, 2017

This is one of the best experiences I have had with an auto repair shop.

by - Verified Customer January 30, 2017

Popped in for a quick vehicle inspection before I bought it. They were very helpful and very quick. I like that it was a veteran run business.

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by - Verified Customer January 25, 2017

Impressed with Sam and his team!

by - Verified Customer January 23, 2017

everyone is courteous, Sam explains things well and everyone does excellent work.

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by - Verified Customer January 22, 2017

The staff is always friendly and explain exactly what the problem is, giving fair pricing for repairs. Will definitely come back.

by - Verified Customer January 22, 2017

Professional,courteous, fair.

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by - Verified Customer January 15, 2017

Satisfied in all respects.

by - Verified Customer January 13, 2017

I'm a 66 yr old male, I have been driving four 50 years and Pharaoh is one of the very best shops I have trusted my cars with. I will be back.

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by - Verified Customer January 12, 2017

Honored online quote and met all expectations. I will return if other repairs needed.

by - Verified Customer January 10, 2017

Efficient and work performed in a timely manner. As always!

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by - Verified Customer January 08, 2017

Very friendly.

by - Verified Customer December 21, 2016

Great service!

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by - Verified Customer December 12, 2016

I was really please with the way Sam explained what he fixed and why. I liked that he suggested some things that bothered him (like the sludge in my engine and battery), but never once did he pressure me into getting the work done. I am very happy with my service.

by - Verified Customer December 04, 2016

Thank you for your great service.

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by - Verified Customer November 30, 2016

Friendly atmosphere. Professional service. Repair & oil change done in a timely manner. Will be a customer for life!!

by - Verified Customer November 29, 2016

Excellent experience.

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by - Verified Customer November 10, 2016

Got a headlight replaced. They did a great job & did it for a very reasonable price.

by - Verified Customer November 08, 2016

A good experience.

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by - Verified Customer October 10, 2016

Mr. Sam Elserougy is knowledgeable, efficient, and always takes care of us with a positive attitude.

by - Verified Customer October 04, 2016

The service was fast and affordable.

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by - Verified Customer September 01, 2016

The owner is friendly. The shop towed my car at a reasonable cost, diagnosed the problem (free of charge) and repaired my car within 24 hours. Then they transported me to pick up my car, also without charge. The work is warranted and cost less than a BMW dealership would have.

by - Verified Customer September 01, 2016

Service was great.

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by - Verified Customer August 24, 2016

Had a bad experience with another shop with my 91 blazer and I didn't think anyone could fix it but Sam was able to figure out what was wrong. Blazer works well now.

by - Verified Customer August 19, 2016

The owner of the shop, Sam, was knowledgeable and told me what work was needed immediately and what maintenance to prepare to address in the near future. He did great work, didn't push any repairs. He promised my car would be ready by 4 o'clock and it was. It runs great! I'll be going back to Sam.

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by - Verified Customer August 12, 2016

They always do a great job!

by - Verified Customer August 09, 2016

I have now taken three vehicles to Pharaoh. I am extremely satisfied with every aspect of my repairs. Sam and his crew are very friendly and I love the customer service. I would recommend Pharoah to any of my friends.

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by - Verified Customer July 28, 2016

I called ahead and they had all my parts ready . Super nice and quick and did a great job.

by July 19, 2016

The work was done quickly.

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by - Verified Customer July 15, 2016

The lead mechanic was friendly and attentive.

by - Verified Customer March 14, 2016

Great service and on time.

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by - Verified Customer March 14, 2016

The mechanics are well trained and friendly.

by - Verified Customer March 08, 2016

Great service.

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by - Verified Customer March 03, 2016

The owner, Sam, was extremely good with communication and promptness. there were no surprises in the whole process, and the service was excellent.

by - Verified Customer March 03, 2016

The service is excellent they make you feel you are VIP.

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by - Verified Customer March 02, 2016

Sam and his team are trustworthy. I have confidence in their abilities as auto mechanics and I trust they will not lie about unneeded repairs.

by - Verified Customer April 27, 2015

Fair prices, quality work, friendly.

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by - Verified Customer April 22, 2015

Quality work and fast service.

by - Verified Customer April 09, 2015

They do great work.

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by - Verified Customer April 06, 2015

Pharaoh Auto Repair has serviced my vehicle for many years now and I haven't had a single customer service issue with Sam or his employees.

by - Verified Customer March 28, 2015

PROMPT ,PROFESSIONAL AND EXCELLENT SERVICE.

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by - Verified Customer March 21, 2015

I am always happy with the service there, Sam is a great guy and very personable.

by - Verified Customer March 21, 2015

They were very fair and did great work.

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by - Verified Customer March 21, 2015

They are honest and have fair prices.

by - Verified Customer March 21, 2015

I asked him to fix a thermostat on my car, he gave me a quote and he did exactly everything he said he was going to do. He is a man of his word!

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by March 21, 2015

Sam is very thorough with the explanation of services!

by - Verified Customer March 20, 2015

Sam is honest, and he and his crew do great work.

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by - Verified Customer March 19, 2015

He's very honest and knowledgeable.

by - Verified Customer March 13, 2015

I like the professional and business courtesy of the owner, Sam, and his mechanics, the competency and efficiency of their work, and the fair price.

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by - Verified Customer March 04, 2015

Mr. Sam is awesome and he's very honest.

by - Verified Customer February 16, 2015

The work that was done was satisfactory.

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by - Verified Customer January 21, 2015

I have had work done there several times and have been completely satisfied every time.

by - Verified Customer January 21, 2015

I had used him before, and had recommended him to My Son and folks at the church I attend. I felt he was honest and did quality work.

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by - Verified Customer December 30, 2014

Sam is the man! I have trusted him with my cars for about 10 years. He especially knows his stuff about my BMW.

by - Verified Customer December 24, 2014

Very honest and a reasonable price.

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by - Verified Customer December 05, 2014

I am very happy with their service.

by - Verified Customer December 02, 2014

Sam is awesome!!

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by - Verified Customer November 22, 2014

The service is great by the way they keep you updated and future repairs needed.

by - Verified Customer November 14, 2014

They have always taken care of me with quality work and excellent service with no problems.

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by - Verified Customer November 13, 2014

Sammy gave an estimation of what it would cost to fix the gas leak without charging me.

by - Verified Customer November 07, 2014

I just walked in and he took care of my car within two hours and he is very friendly. He knows what he is doing and doesn't try and rip you off. I would recommend them any time of the day and I will go back to them.

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by - Verified Customer October 23, 2014

Sam is outstanding. He does not try to overcharge and he lets you know exactly what needs to be fixed and what can wait.

by - Verified Customer October 13, 2014

Everything thing I needed done he did and in a timely manner.

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by - Verified Customer October 01, 2014

Sam doesn't recommend unnecessary work and stands behind his work. At least that's what I've heard from other customers, since I've never had a problem with anything he's done to my car.

by - Verified Customer September 29, 2014

Great service and good prices.

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by - Verified Customer September 08, 2014

The work was timely and satisfactory.

by - Verified Customer September 08, 2014

I've found him honest. He's done each job thoroughly and well. If it doesn't need to be done, he tells me and lets me know about when it should be done. He's always in good-natured and helpful.

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by - Verified Customer August 20, 2014

Always good service.

by - Verified Customer July 30, 2014

I like the service, based on the cost for foreign cars to be repaired. They know what needs to be done and they do very good work.

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by - Verified Customer July 24, 2014

They are very honest, straightforward, punctual and very professional.

by July 21, 2014

He only repairs what is needed, he allowed me to bring my own part, he got me in quickly and did a good job. The work was fine with no issues.

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by - Verified Customer July 15, 2014

They seem to be honest and they aren't afraid to sit down and explain the work to you.

1 verified customer did not leave comments but provided this rating:
by Kenneth

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
98
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
93

Pharaoh Auto Repair has been serving the local community since 2005. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “honest”, “professional”, “friendly”, "knowledgeable" and “helpful”. This location features a team of automotive professionals whose experience and ongoing training ranks with the best. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light and computer system diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. Early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Senior Discount
  • Service Guarantee
  • Towing
  • Warranty Accepted
  • Wireless Internet
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AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

We are a friendly, ASE certified, BBB accredited Full-service & maintenance automotive shop, serving San Antonio with over 25 years of experience.

Our professionalism and integrity sets us apart by providing you with the highest quality service at a fair price.

As seen on the news “We get it right the first time ". Fast, Efficient & constantly keeping CUSTOMER SATISFACTION our #1 Goal by treating your vehicle as if it's our own.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Pharaoh Auto Repair

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