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Pearl City Auto Works

(808) 419-7845
286 Verified Reviews
pcaw@hawaii.rr.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

98-025 Hekaha St Ste 27
Aiea, HI 96701 USA

AUTO REPAIR EXPERIENCE

  • Erin Rodriguez, Owner
  • Established 2005
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 38 Years of Car Repair Experience

Pearl City Auto Works Reviews

OVERALL RATING

286 Verified Reviews
5 stars
(210)
4 stars
(54)
3 stars
(6)
2 stars
(7)
1 star
(9)
by - Verified Customer November 07, 2017

Thank you

by - Verified Customer November 07, 2017

I was satisfied with the work but cannot afford the hourly labor rates of this shop.

by - Verified Customer November 06, 2017

Professional and thorough!

by - Verified Customer November 01, 2017

Every worker I encountered was pleasant, courteous and helpful.

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by - Verified Customer October 24, 2017

Good experience, everyone was friendly, helpful and felt well informed concerning the repairs and the time frame.

by - Verified Customer October 24, 2017

They were so helpful and saved me by being able to take my car in last minute and having it done that day, plus they had a loaner I could use, which helped a lot.

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by - Verified Customer October 19, 2017

They were able to see my car the same day. I was greeted by a kind staff and the work was completed as described at drop off.

by - Verified Customer October 19, 2017

Very professional and friendly.

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by - Verified Customer October 19, 2017

They are always most accommodating, however, now that they do not open on Saturdays, I have taken my car elsewhere for some needs.

by - Verified Customer October 17, 2017

Very professional shop. Would definately go back.

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by - Verified Customer October 12, 2017

Found Pear City Auto Works on the internet. Very polite & professional staff, extremely satisfied with repairs. I will definitely come back & recomend.

by - Verified Customer October 11, 2017

Good. They got it done.

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by - Verified Customer October 10, 2017

Great place to take your car

by - Verified Customer October 10, 2017

Always greeted with a smile! Very courteous and felt no pressure at all to have any repairs done with my car. They did give me heads up what needed to be done and based on my previous service, I knew this is the place where I m taking my car. For them to have a loaner when asked is a plus and also I checked on Yelp about them and I must say I was pretty excited to take my car here knowing I will be in great hands! Thank You!!

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by - Verified Customer October 08, 2017

Excellent experience. Professional technicians. Very personable!

by - Verified Customer October 08, 2017

Excellent service.

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by - Verified Customer October 05, 2017

There was an issue with the one of the parts the first time around, but the shop ordered a new part and replaced it the next working day so it wasn't too inconvenient. Everyone was very professional and nice.

by - Verified Customer October 04, 2017

Everyone was super friendly and professional, got us in quickly and finished the job quickly, and the prices were very reasonable. Will definitely be coming here for any future auto needs!

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by - Verified Customer October 03, 2017

Great work from experienced mechanics.

by - Verified Customer October 02, 2017

I took the car in for an AC check. They charged me $123 to check the system, but they did not state this up front. I was told it needed a new compressor for $1400. I took it to Hickam auto shop for a second opinion. They charged $25 for the check and charged the system for $28. AC now works fine.

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by - Verified Customer October 01, 2017

Good work. Just over priced

by - Verified Customer September 28, 2017

Overall everything was good only thing for the amount of repairs I had done and the amount of money spent there someone could at least cleaned my windshield with was very dusty witch some turn on the windshield wipers and smeered the dust so when I drove away had hard time seeing thought front windshield in traffic with sun shinning in and no water to rinse windshield with in reservoir someone could have at least wipe the winsheild before releasing the car

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by - Verified Customer September 26, 2017

Friendly n courteous people

by - Verified Customer September 25, 2017

I took my 2006 Chrysler Town and Country in for coolant issue, they were able to diagnose a radiator issue and fix it fast for me. I was very impressed with their friendly staff and customer service. Will definitely be the first ones to call if I'm ever in need of any auto work again. Very pleased with everything.

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by - Verified Customer September 24, 2017

Great technicians, but kinda pricey.

by - Verified Customer September 24, 2017

From the first to the end this company is so professional. I would recommend them to all my friends! Thank you for great and fast service!

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by - Verified Customer September 17, 2017

Okfirst time

by - Verified Customer September 17, 2017

All good I will be back!

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by - Verified Customer September 17, 2017

Efficient and friendly service.

by - Verified Customer September 13, 2017

Very friendly and honest

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by - Verified Customer September 12, 2017

Fair price friendly people and good work for this one job and will use again

by - Verified Customer September 12, 2017

awesome workers and professionalism.

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by - Verified Customer September 11, 2017

Keoke was great explaining the issue with my car. Much mahalo's to Keoke and the other mechanic that worked on my Audi TT. Aloha, Keith

by - Verified Customer September 07, 2017

Great team

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by - Verified Customer September 06, 2017

Always a good experience!

by - Verified Customer September 04, 2017

Just incredible patience. Took it to 3 shops. Finally Keoki was able to find the problem. Service over and beyond.

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by - Verified Customer August 31, 2017

While other mechanics had a 1-2 week wait list, PC Auto Works were able to help me promptly. The staff there are very pleasant and knowledgable and am pleased to do business with them!

by - Verified Customer August 31, 2017

all good

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by - Verified Customer August 30, 2017

Thanks

by - Verified Customer August 29, 2017

I liked how fast and efficient it was and will go back if I need other repairs

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by - Verified Customer August 28, 2017

Great customer service, awesome prices and morals/ethics

by - Verified Customer August 24, 2017

Good! Changed my whole water pump in a matter of a couple hours. If I'm ever going to go to a shop it's going to be you guys.

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by - Verified Customer August 24, 2017

Pleased with the service as always.

by - Verified Customer August 22, 2017

Pearl City Auto has two very knowledgeable women working the front desk, which is nice to see. And being a women myself sometimes when the repair man comes to talk to me they tend to see I'm a women and talk down to me or not listen to what I have to say. But NOT Peal City Auto!! The technician was very knowledgeable and respectful. Even though I only paid for the diagnostic test and didn't get any repairs done that day they still were wonderful and gave me a detailed list to take home for my own consideration. I will surely return in the future.

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by - Verified Customer August 20, 2017

Great experience. Very quick and prompt

by - Verified Customer August 17, 2017

Patient, caring, they go above and beyond.

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by - Verified Customer August 10, 2017

Not convinced recommended repairs needed to be corrected as told.

by - Verified Customer August 07, 2017

THE STAFF WERE FRIENDLY AND POLITE. THEY DO FOLLOW UP CALLS TO MAKE SURE EVERYTHING IS ALRIGHT.

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by - Verified Customer August 07, 2017

Flexible scheduling. Caring repair shop

by - Verified Customer August 02, 2017

good work, professional and efficient.

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by - Verified Customer August 01, 2017

Had oil leak fixed. Was given a loaner and had zero problems. Office staff and mechanics were all professional and fair and respectful.

by - Verified Customer July 27, 2017

Great staff and really helpful. I would easily recommend them.

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by - Verified Customer July 26, 2017

Great work in repairing but don't understand how such a drastic change of price in doing the same repair nearly a year later.

by - Verified Customer July 25, 2017

Good

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by - Verified Customer July 25, 2017

Truly remarkable experience. Friendly staff, clean bays, quality work. I have found my go to auto shop.

by - Verified Customer July 24, 2017

Awesome quick service

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by - Verified Customer July 20, 2017

Erin did an outstanding job of meeting our needs in a timely manner. We truly appreciate her professionalism and service

by - Verified Customer July 19, 2017

Nothing really to say other than being disappointed not getting the 10% discount.

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by - Verified Customer July 18, 2017

The shop was so nice and clean. The mechanic was very nice. The lady in the office was friendly and helpful. We are glad we found this shop!

by - Verified Customer July 17, 2017

The work done on my 2006 Ranger to correct problems with engine performance has completely solved nagging issues with the (PCM) powertrain control module and ignition coil malfunction.

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by - Verified Customer July 16, 2017

Shay Kunitake and Keoki Velardo treated me with professionalism. Shay explained cost in details and Keoki showed me areas that needed immediate repairs. My experience was pleasant and stress free.

by - Verified Customer July 13, 2017

Excellent, personable, knowledgeable, professional staff!! After first repair, we came back and we are glad we did. Appreciated use of a loaner, very helpful.

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by - Verified Customer July 13, 2017

They have been nothing but honest and always out to try and help the customer save a buck. They may not be the cheapest, but you pay for what you get and they are worth it. Their staff is so knowledgeable that they have ended my search for a mechanic on the island.

by - Verified Customer July 10, 2017

Everything was great. One issue was when I was asked when I last changed the transmission fluid (I didn't know). They recommend every 30k miles. It was put on my 'recommended' list. Later I called my dealership and they said for my car I should NEVER have a transmission flush.

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by - Verified Customer July 10, 2017

Labor rates seemed a little excessive. Was charged for 15 shop hours and the vehicle was completed in less than 8. I understand that there may have been multiple techs working, but it seems that having so many repairs done at once should have resulted in more efficient labor hours.

by - Verified Customer July 10, 2017

Courteous & professional. Gave me the information needed for me to decide on the repairs and parts to replace.

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by - Verified Customer July 06, 2017

I truly appreciated the service I received. PCAW had answered all my questions and made me feel very confident and assured by phone before I even brought my car in. To even be supplied with a loaner was fantastic and helped me out a lot. I would recommend this company to friends and family. Thank you for your great job!

by - Verified Customer July 06, 2017

I would most likely let all my friends know about this place. Everything worked out and this place is very professional in a timely manner.

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by - Verified Customer July 02, 2017

Very Professional

by - Verified Customer June 29, 2017

Good experience

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by - Verified Customer June 29, 2017

Best repair shop ever!!!

by - Verified Customer June 28, 2017

Called on a Monday based on a referral and was scheduled for maintenance on Wednesday of the same week with a free car loaner to keep overnight. The only thing they forgot to do was reset my check engine light back off after the repair. Price was reasonable and there was no waiting to check my car in. I also know I can get in contact with somebody immediately on the status of my car instead of always getting sent to voice mail everytime I called my previous auto repair shop. I should have found this place earlier. My car problems are over and thoughts about selling my Saturn Astra are now in the past. From now on, my car worries are over and Pearl City Auto Works is the only place for me. The only extra thing that my other repair shop did was wash and vacuum my car, but I can live without it.

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by - Verified Customer June 28, 2017

Excellent service

by - Verified Customer June 27, 2017

It's just been a week since I had the repairs, so far all's well. Although I had to wait an extra 1.5hrs when I picked up my car, it was not a big deal - I understand unexpected events could happen. My whole experience was great - staff was awesome! The only negative for me is the distance from my home to the shop... It's quite a drive. Overall, it was a positive experience! MUCH MAHALO!

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by - Verified Customer June 26, 2017

Very satisfied with the repair. No problems after starter was changed.

by - Verified Customer June 22, 2017

Good work and friendly with customers.

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by - Verified Customer June 20, 2017

Always feel that I can rely on receiving good work at a fair price from Pearl City Auto.

by - Verified Customer June 18, 2017

Friendly and professional. Thank you

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by - Verified Customer June 15, 2017

Very friendly environment. The mechanics are very good. I wouldn't take my vehicle to any other shop.

by - Verified Customer June 05, 2017

Great customer service. Car was taken in same day as called and finished the next.

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by - Verified Customer June 01, 2017

Great customer service.

by - Verified Customer May 31, 2017

Overall a great experience. I came here because of the good Yelp reviews and was very satisfied.

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by - Verified Customer May 31, 2017

One of the best repair shops I have every been to.

by - Verified Customer May 31, 2017

Very happy as I had major work done. I was referred by my mechanic to them as the best to do the work I needed.

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by - Verified Customer May 25, 2017

Erin's folks are very reliable, have been a customer for over 10 yrs. Great customer service and provide a loaner car while van is being worked on, which is valuable for my transportation. Awesome services!

by - Verified Customer May 25, 2017

I had to replace my radiator as it was defective after it was originally replaced due to an auto accident. All good to go!

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by - Verified Customer May 25, 2017

Work was good. I knew the problem going in but they still did a diagnostic which may be policy. The part they replaced I found online for $167 most expensive and $55 least expensive. They charged over $300 for the part. Good thing is they got me in very quickly.

by - Verified Customer May 25, 2017

Great communication all around. Informative and reasonable quote. Excellent service.

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by - Verified Customer May 24, 2017

Very pleased with the work that's been done. I took my car to other repair shops that are closer to my home for the convenience. I regret this because I ended up taking it back several times before it was repaired correctly. They just didn't have the expertise that Pearl City Auto Works has. I've learned my lesson and will always bring my cars to Pearl City Auto Works for repairs.

by - Verified Customer May 17, 2017

Service was great. Fixed my car on very short notice, after the dealership said it would take over a month.

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by - Verified Customer May 17, 2017

Extremely satisfied with the communication and courtesy of the staff. Work was done on time and extremely satisfied with the quality of the workmanship.

by - Verified Customer May 14, 2017

No problems at all.

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by - Verified Customer May 11, 2017

Excellent and professional service.

by - Verified Customer May 11, 2017

Very professional and courteous. Appointment was scheduled a lot sooner than I thought they would be able to accommodate. Alternator fixed same day truck was diagnosed. Very happy with this business.

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by - Verified Customer May 10, 2017

Excellent staff and amazing workmanship.

by - Verified Customer May 10, 2017

Maika i loa. They did a wonderful job. Mahalo.

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by - Verified Customer May 10, 2017

There was a scheduling conflict but luckily the staff at Pearl City Auto Works was able to squeeze me for repair and honored RepairPal's repair quote.

by - Verified Customer May 09, 2017

You guys are awesome.

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by - Verified Customer May 09, 2017

My Corvette repair job went very well!

by - Verified Customer May 09, 2017

Great service and was notified of potential future repairs.

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by - Verified Customer May 08, 2017

The shop did excellent work detailing our car prior to having it shipped. They were extremely thorough and very professional.

by - Verified Customer May 07, 2017

Good service.

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by - Verified Customer May 04, 2017

Quick, professional, and competent.

by - Verified Customer May 03, 2017

Excellent experience. They are so kind and helpful.

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by - Verified Customer May 03, 2017

Mahalo, for a job well done.

by - Verified Customer May 01, 2017

I need my car fixed quick. I never heard of the shop but decided to give them a try. They were able to get my car in quickly and fixed it within a day (not that it was a hard fix). They also gave me a list of things that may need to be done in the future which was very helpful! Would go again.

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by - Verified Customer April 30, 2017

I am pleased to say I have found a repair shop that i can trust and that I will not be ripped off. Pearl City Auto Works is on the money. I would most likely recommend them to any one who asks. Much Mahalo!

by - Verified Customer April 25, 2017

Outstanding job.

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by - Verified Customer April 20, 2017

Repairs were completed as promised. I was kept informed of the repair costs immediately after being notified of the repairs needed.

by - Verified Customer April 17, 2017

They did a great job of explaining what needed to be done at the time and even gave estimates on when other things should get fixed! I am very satisfied with the service that I was given!

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by - Verified Customer April 13, 2017

Great service. Allowed me to bring in my car before shop hours and serviced our cars great!

by - Verified Customer April 13, 2017

Always excellent!

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by - Verified Customer April 09, 2017

I'll be back!

by - Verified Customer April 03, 2017

Excellent service, very courteous people and I would sell my cars if I had to go to someone else.

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by - Verified Customer April 02, 2017

Went in to have AC checked was told the compressor was bad. I opened the hood to find that the compressor switch was left unplugged.

by - Verified Customer March 30, 2017

Great service. PCAW repaired my 2001 Ford Ranger when others said it couldn't be done. Work was more than professional. It was like having my own garage team take care of me. Mahalo PCAW!!!

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by - Verified Customer March 30, 2017

Brought in my vehicle for power steering fluid leak. $650 later (ex. $45 on 2 quarts of PS fluid?) and it is still leaking! I must say they did slow down the leak and customer service was exceptional. However, the problem I paid to have fixed was not corrected as promised. Extremely inconvenient and disappointing.

by - Verified Customer March 30, 2017

Professional.

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by - Verified Customer March 30, 2017

They seemed very personable and knowledgeable. I was informed of other issues that would probably need attention in the future, but wasn't pushed to having them done. That, in itself, convinced me to return and have those other issues taken care of when my budget allowed.

by - Verified Customer March 29, 2017

Provided professional service. A few of the staff that I was engaged with were very helpful and courteous.

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by - Verified Customer March 29, 2017

Excellent customer service.

by - Verified Customer March 29, 2017

Great experience.

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by - Verified Customer March 28, 2017

Service with a friendly vibe. Great mechanics and professionals all around.

by - Verified Customer March 28, 2017

I really appreciate your flexibility in allowing me to buy my own part since I wanted the lifetime warranty. Great job too on fixing the coolant and oil leak, which my last mechanic couldn't do. Thank you for everything!

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by - Verified Customer March 27, 2017

Very professional.

by - Verified Customer March 21, 2017

Besides changing my timing belt, the source of the engine oil leak was found and fixed.

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by - Verified Customer March 21, 2017

Very good.

by - Verified Customer March 20, 2017

Pleasant experience as usual.

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by - Verified Customer March 16, 2017

A friend referred me to this shop. No complaints on the service performed on my truck. I will more than likely bring my vehicles here for future service.

by - Verified Customer March 16, 2017

Parts were ordered, service was fast, happy with repaired. Thank you Pearl City Auto.

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by - Verified Customer March 15, 2017

As always, fantastic service!

by - Verified Customer March 15, 2017

Whoever balanced/weighted my tires, give them a raise...it drives like new. Thank you, it's the first time it's drove this nice in a long time!!

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by - Verified Customer March 15, 2017

They point out that had oil lick to my attention

by - Verified Customer March 14, 2017

Very satisfied with the quality of work, price and customer service. Won't hesitate to go back when the need arises.

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by - Verified Customer March 09, 2017

Great staff & mechanics! Thank you!

by - Verified Customer March 08, 2017

Great job excellent service done on time.

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by - Verified Customer March 06, 2017

Seems like it's fixed!

by - Verified Customer March 02, 2017

Shay was very helpful, gave me diagnosis of everything I asked them to look at and let me know which items were urgent vs which could wait.

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by - Verified Customer March 01, 2017

Great job and outstanding service as they always do for all my cars. Nobody better than Erin and her Pearl City Auto Works staff.

by - Verified Customer February 28, 2017

Love the staff! Very friendly and professional.

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by - Verified Customer February 23, 2017

I've been using this repair shop for a very long time. From Erin's dad to now. Must be at least 35 years. Integrity, quality, customer service - no one better.

by - Verified Customer February 23, 2017

From initial phone call to the work, very professional.

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by - Verified Customer February 23, 2017

My car had stopped running while I was getting gas and I had it towed to Pearl City Auto Works the next business day. Although it took 4 days to diagnose the issue (due to my car being old) they were extremely helpful and let me use the loaner car once I needed to return my rental. Pricing was fair and customer service was excellent. I will definitely recommend. Thank you, Erin!

by - Verified Customer February 23, 2017

Straight forward and honest. Did everything they could to make sure my car was in good condition before leaving the shop. Definitely my new go-to car shop.

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by - Verified Customer February 22, 2017

Well pleased with the service.

by - Verified Customer February 21, 2017

fair and very knowledgeable staff.

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by - Verified Customer February 19, 2017

They always take good care of me and give good service for the last 20+ years.

by - Verified Customer February 15, 2017

They gave me a good assessment of what work my car needed. I decided to get another car because there was too much repair work.

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by - Verified Customer February 13, 2017

Awesome!

by - Verified Customer February 13, 2017

Always dealt with them and always happy with their work.

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by - Verified Customer February 13, 2017

Really nice to find a good repairman. Educational and honest.

by - Verified Customer February 09, 2017

It was a good experience.

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by - Verified Customer February 06, 2017

Everyone was helpful and courteous. I appreciated being told of another problem and had that fixed also. I would not hesitate to bring my car in to be fixed there again. Having a loaner also helps.

by - Verified Customer February 06, 2017

The work seemed expensive, but so far, the car is doing okay.

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by - Verified Customer February 06, 2017

Good repair work. Happy they could fix that day.

by - Verified Customer February 05, 2017

Wiper reservoir repaired, wipers repaired on our 2001 Corolla.

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by - Verified Customer February 02, 2017

One word: Reliable.

by - Verified Customer February 02, 2017

My battery died and they serviced my car right away! That's great customer service!

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by - Verified Customer January 31, 2017

Good job, got a lender car. I strongly recommend PCAW to all.

by - Verified Customer January 30, 2017

We were very satisfied with the explanations and the results of the repair work. Also, treated with courtesy from Keoki, felt very comfortable talking with him!

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by - Verified Customer January 30, 2017

No problems, just the pricing.

by - Verified Customer January 26, 2017

Excellent customer service and repair service. The car was ready BEFORE expected!

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by - Verified Customer January 26, 2017

Great!

by - Verified Customer January 25, 2017

Thought the quote for my repairs was way too high.

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by - Verified Customer January 25, 2017

Car service was satisfactory.

by - Verified Customer January 23, 2017

The mechanic was honest and educated me on the problem.

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by - Verified Customer January 19, 2017

Excellent friendly service.

by - Verified Customer January 19, 2017

Always satisfied with the service provided. Will continue to bring our cars here when needed.

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by - Verified Customer January 19, 2017

Excellent work. Always satisfied.

by - Verified Customer January 18, 2017

I am happy to do further business with this shop.

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by - Verified Customer January 18, 2017

The were knowledgeable about the work needed and provided a review of what else needs to be done.

by - Verified Customer January 17, 2017

I should have gone here first rather than the dealership!

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by - Verified Customer January 16, 2017

Great as usual.

by - Verified Customer January 15, 2017

I went in for the evaluation of the CRT, but a leaking water pump was noted, and we scheduled that repair.

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by - Verified Customer January 15, 2017

Technician explained the possible problem, and potential solutions. He was correct, and he fixed the problem correctly and quickly. I will certainly use Pearl City Auto Works again.

by - Verified Customer January 15, 2017

I have been going to Pearl City Auto Works for years. They are dependable, trustworthy, and fair. They have never tried to oversell me. They are my go-to auto repair shop.

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by - Verified Customer January 12, 2017

Great communication and service, highly recommended.

by - Verified Customer January 12, 2017

Very professional from the front end to the manager. The problem was correctly diagnosed and corrected for a reasonable price. Loaner car was a nice benefit. I would have already sent additional work if they also did diesels.

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by - Verified Customer January 12, 2017

My 2006 BMW 325i. Car was serviced for water pump, radiator, and valve cover gasket replacement.
Pro: I was scheduled for service a few days after I called. A loaner car was made available the next day.
Con: The mechanic was not aware that BMW alloy bolts are single use only. The day after completion, the coolant reservoir was almost empty. It appears a system purge was not adequately done as the level has not gone down after I filled it. The cost of repairs was extremely high. My total retail cost of parts from the local BMW dealership would have been significantly cheaper than charged. Factor in jobber prices, the cost surcharge is unreasonable.

by - Verified Customer January 10, 2017

Overall I am satisfied with my experience with them.

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by - Verified Customer January 08, 2017

Professional, prompt and didn't overcharge or try to get me to repair other issues. Will take my car back.

by - Verified Customer January 08, 2017

Very helpful, prompt delivery.

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by - Verified Customer January 05, 2017

Great customer service. The lady at the front desk was very kind and had a smile on her face every time I spoke with her. She also updated us with our car, whenever needed. I would definitely recommend friends and family to this place, and will continue to come back!

by - Verified Customer January 05, 2017

Good work. Good price.

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by - Verified Customer January 05, 2017

This time I was there only for safety check. Brought my car in at 8:00 and it was done by 8:15. Workers have always been very helpful, knowledgeable, and courteous.

by - Verified Customer January 05, 2017

Great service in finding and fixing the problem. Had no problem getting an appointment.

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by - Verified Customer January 04, 2017

I will definitely return to Pearl City Auto Works for all of my repair and service jobs.

by - Verified Customer January 03, 2017

Outstanding customer service and work.

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by - Verified Customer January 03, 2017

Always great service and pleasant to work with.

by - Verified Customer December 29, 2016

Even when I told shop what needed to be repaired still paid full cost for diagnostic check. Charge for parts was on the high side.

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by - Verified Customer December 29, 2016

Great!

by - Verified Customer December 28, 2016

Awesome customer service!

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by - Verified Customer December 28, 2016

Excellent customer service. Mechanics are very knowledgeable and informative when describing what repairs are needed for your car.

by - Verified Customer December 27, 2016

EVERY time we take the car in, they ALWAYS charge MORE than what was quoted.

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by - Verified Customer December 27, 2016

The crew is friendly and greeted me. They were prompt with their service even when they were REALLY busy!

by - Verified Customer December 21, 2016

Good service.

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by - Verified Customer December 20, 2016

Straightforward yet friendly. Took the time to explain what needed to be done. Being an auto mechanics daughter, (dad retired his shop many years ago) I felt explanation was right on and price reasonable.

by - Verified Customer December 20, 2016

They rock.

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by - Verified Customer December 19, 2016

Awesome service... they are always professional and accommodating!!!

by - Verified Customer December 19, 2016

.

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by - Verified Customer December 13, 2016

I have been going to Pearl City Auto Works for years now. I wouldn't take my car anywhere else. Great work done in timely fashion. Reasonable too!

by - Verified Customer December 13, 2016

You are very fortunate to have a great mechanic like Keoki. I trust his recommendation.

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by - Verified Customer December 13, 2016

Great customer service!

by - Verified Customer December 12, 2016

Great! Will return for the next service.

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by - Verified Customer December 08, 2016

Very helpful, professional and friendly staff. Everything as promised. Scheduled and completed quickly.

by - Verified Customer December 07, 2016

Great work!

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by - Verified Customer December 07, 2016

I had a great experience there. Friendly staff which kept me informed of everything happening.

by - Verified Customer December 06, 2016

Friendly, nice people. Very likely to do further work with PC Auto Works.

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by - Verified Customer December 06, 2016

Awesome customer service, quality repair at good price. Tech was very knowledgeable and kept me informed. Office people made me feel comfortable and important to their business when I picked up my truck. Will recommend this shop to friends for sure.

by - Verified Customer December 06, 2016

Keoki is my fave mechanic of all time. Caring, sincere. Never gave up troubleshooting my electrical repair.

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by - Verified Customer December 04, 2016

Fast and friendly.

by - Verified Customer December 01, 2016

The work performed and the treatment of the staff was excellent!

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by - Verified Customer December 01, 2016

First time customer and am very pleased with the service and how I was treated and addressed. Glad I found them and will return for future services.

by - Verified Customer November 29, 2016

Outstanding.

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by - Verified Customer November 29, 2016

I only went for oil and filter change. They allowed me to supply the oil and the filter. The price was very reasonable. They provided an extensive list of recommended repairs, which I am still trying to digest and get clarifications for.

by - Verified Customer November 24, 2016

The shop helped me quickly and only did want was necessary. Thanks!

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by - Verified Customer November 22, 2016

Great consultation, service and pricing as always!

by - Verified Customer November 21, 2016

Staff efficient and friendly.

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by - Verified Customer November 21, 2016

They were polite and shop area was clean.

by - Verified Customer November 20, 2016

Shay was awesome in explaining to me what was done to my car, letting me know what other services are needed, and that they would help me in getting anything else fixed.

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by - Verified Customer November 17, 2016

Excellent as always. Thank you Mahalo.

by - Verified Customer November 17, 2016

Amazing customer service.

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by - Verified Customer November 17, 2016

Would use them again.

by - Verified Customer November 17, 2016

Excellent repairs and customer service.

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by - Verified Customer November 14, 2016

Keoki & Erin are very professional & courteous. As a satisfied customer, I will always return to service/repair my autos.

by - Verified Customer November 13, 2016

Good service.

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by - Verified Customer November 10, 2016

Friendly and courteous staff. I recommend any one to take their car there. I took my car there and now I won't take it anywhere else.

by - Verified Customer November 10, 2016

Great customer service. Excellent expertise. Friendly.

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by - Verified Customer November 09, 2016

Awesome.

by - Verified Customer November 08, 2016

Much Mahaloz!

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by - Verified Customer November 08, 2016

Fair price and excellent service!

by - Verified Customer November 07, 2016

Professional service with a smile.

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by - Verified Customer November 07, 2016

Good.

by - Verified Customer November 06, 2016

Work done professionally except unknown part found. Will bring in on next visit.

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by - Verified Customer October 03, 2016

Great service and great people!

by - Verified Customer October 03, 2016

Great service. I only wanted 1 bolt extracted since I broke the head off and was worried about the price to have the other 3 replaced. In return they replaced all of them and didn't charge anything extra. Thanks!

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by - Verified Customer October 02, 2016

Great customer service over the phone and in-person. Staff very knowledgeable; understood my needs and provided detailed information on the work needed to be done on my vehicle. Pricing very reasonable. Received follow-up phone calls on additional work needed.

by - Verified Customer September 29, 2016

Erin and her crew of mechanics are the greatest! Efficient and knowledgeable. Workmanship is on spot!

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by - Verified Customer September 29, 2016

Shop personnel was very professional and very accurate in giving me an estimate of the required work to be done to my car.

by - Verified Customer September 28, 2016

Good honest work.

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by - Verified Customer September 28, 2016

The shop performed requested services.

by - Verified Customer September 26, 2016

THEY HAVE A KIND AND FRIENDLY STAFF. QUALITY WORK AND REASONABLY PRICED. I COULDN'T ASK FOR ANYTHING MORE. BEST SERVICE EVER. I WOULD HIGHLY RECOMMEND PEARL CITY AUTO WORKS. SATISFIED CUSTOMER.

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by - Verified Customer September 25, 2016

Very professional and FAST service.

by - Verified Customer September 22, 2016

Very helpful, explained all service required.

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by September 22, 2016

Good communication on status of repairs.

by - Verified Customer September 21, 2016

Great!

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by - Verified Customer September 20, 2016

Great service!

by - Verified Customer September 15, 2016

I recently had major work done on my vehicle within the past month. Their workmanship, professionalism, and ability to find and notify me of existing problems, with my car, was great! They even had a great running loaner available, at no additional cost, while auto repairs were being done. This is rare in Honolulu, and since I live far away from the repair shop, made it a lot easier to get around (without having to rent a car for a few days). In short, my experience with them was nothing short of awesome! I will definitely recommend them to friends who are in need of a good quality auto repair shop. My vehicle runs like new, and I could not be happier!

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by - Verified Customer September 15, 2016

They did an excellent job at a reasonable price.

by - Verified Customer September 15, 2016

Good service, explanations were given when needed.

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by - Verified Customer September 14, 2016

The work provided was done well, plus the staff explains what they did to me. I feel that the work was done correctly. Also, I thought the cost was fair.

by - Verified Customer September 13, 2016

Fast service.

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by - Verified Customer September 13, 2016

Very good customer service. The workers are very helpful and friendly.

by - Verified Customer September 12, 2016

I went in for my routine oil change, and it was handled quickly!

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by - Verified Customer September 12, 2016

They fixed the rear driver side window fine, but the next day I noticed that the lock no longer works properly . I have been told it will cost another 200.00-400.00 to replace it.

by September 11, 2016

Great service!

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by - Verified Customer July 11, 2013

If any repair work needed to be done it was done with expertise. Also if any additional work needed to be done I would receive a call saying that I should do the repair before a major problem occurs. I have total confidence in all repairs that have been done to my vehicles. My wife and I have total trust with Pearl City Auto.

by - Verified Customer July 08, 2013

Outstanding service!

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by July 08, 2013

Good job all the time

by July 02, 2013

They are very courteous, knowledgeable, and do a good job expediently.

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by July 02, 2013

Been with them for years. Always been given honest, reliable, trustworthy service.

by - Verified Customer June 28, 2013

Pearl City Auto Works always provides excellent service to my family, and are always friendly, knowledgeable, honest and upfront with their business transactions.

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by - Verified Customer June 26, 2013

Very trustworthy and honest and will not charge you for things not required. Reasonable place to take your car.

by - Verified Customer June 25, 2013

Each time i've taken my car in, i've received EXCELLENT service.

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by June 25, 2013

Last repair was very overpriced.

by June 17, 2013

Great, friendly service! They accommodate my schedule--my car is always ready before my requested time of pickup. Once they even stayed open beyond their regular hours on a Saturday so that I could have a tow truck bring my car in during an unexpected emergency. Their workmanship is excellent!

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by June 16, 2013

Efficient, friendly staff, reasonable prices

by June 06, 2013

Friendly timely service and very accommodating.

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by - Verified Customer June 06, 2013

Very good and conscious service

by May 29, 2013

Fast, excellent customer service, excellent work.

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by May 21, 2013

I have had good service with them.

by - Verified Customer May 19, 2013

Very honest and professional service.

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by - Verified Customer May 15, 2013

They do excellent work, always willing to answer questions, car ready when promised, and they treat you as a friend and not as a customer.

by - Verified Customer May 14, 2013

Excellent service in terms of office staff and auto mechanics. I feel special and cared for.

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by May 09, 2013

We are pleased with their services.

by May 08, 2013

Good customer service is sometimes hard to find in this world right now. I am always pleased every time I take one of my vehicles there for repairs. They have a great staff! Always kind and helpful. They really care about their clients!

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by - Verified Customer May 06, 2013

4 or 5 years ago, I had an idle problem on my car and took it to Midas to check and they recommend to replace the idle and it will cost me at least $900. so I search and ask some friends any good car repair shop and they mention Pearl City Auto Repair so I brought my car and Erin (the owner) told me that it just need cleaning and it only cost me less than $100. and until now my idle is still working. They're honest and friendly, they don't take advantage of females who doesn't know anything about cars.

9 verified customers did not leave comments but provided these ratings:
by Satoshi, Richard, Ronald, Casey
by Sally
by John, David
by Stephanie
by Anne

RepairPal Scorecard
93
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
92
CUSTOMER SERVICE
96
CUSTOMER AMENITIES
95

Erin Rodriguez, the owner, grew up around cars. Her father started Pearl City Auto Works in 1987, after working in the business for many years she bought it from him in 2005,. She received her initial training on the job but has gone on to take some of the best automotive shop management classes available. Pearl City employs 3 technicians who combine for over 38 years of experience, 1 of these techs is ASE Certified and they all attend on going training to keep up with the latest technology in the industry. This Certified shop has invested in some of the best automotive tools and advanced computer diagnostic equipment available to ensure that your vehicle is properly serviced and repaired. They offer Saturday hours, local shuttle service, wireless Internet, and early bird drop off for your convenience. All work is backed by a 12 month 12000 mile warranty.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
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AMENITIES

  • AAA Member Discount
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Loaner Car
  • Open Saturday
  • Open Weekends
  • Shopping Nearby
  • Warranty Accepted
  • Wireless Internet
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MESSAGE FROM THE SHOP

Dennis Nakamura opened Pearl City Auto Works in 1987. As the Head Mechanic at Ron's Performance Center, he was well known for his skill at fixing any problem – even when no one else could figure it out. He became a big name in Hawaii on the racetrack, and loved to build fast cars. He created Pearl City Auto Works to take all of that accumulated skill and use it to help people stay on the road and keep their families safe.

Soon after the shop opened, customers could spy little Erin as an 8th grader hanging around the shop on weekends. She continued to work weekends through school, and began working full time at the shop immediately after high school. After 15 years of learning new things with cars every day, Erin knew that working at Pearl City Auto Works was what she wanted to do forever. In 2005, she purchased the business and has since promised to carry on her dad's legacy of excellent workmanship, care for the customer, and love of fast cars!

MAKES WE SERVE

  • Acura
  • Audi
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
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Map
Get Directions to Pearl City Auto Works