Close

Parkway Automotive Service

(501) 819-3730
313 Verified Reviews
MIKED@PARKWAYAUTOMOTIVE.NET

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed

ADDRESS

708 Kirk Rd
Little Rock, AR 72223 USA

AUTO REPAIR EXPERIENCE

  • Michael Davidson, Owner
  • Established 1998
  • 6 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 2 ASE Master Auto Technicians
  • 115 Years of Car Repair Experience

Parkway Automotive Service Reviews

OVERALL RATING

313 Verified Reviews
5 stars
(200)
4 stars
(72)
3 stars
(20)
2 stars
(10)
1 star
(11)
by - Verified Customer November 02, 2017

It was good

by - Verified Customer November 01, 2017

Patrick did a great job of calling, texting, and following up with the service needed and when the work would be completed.

by - Verified Customer October 30, 2017

Good experience.

by - Verified Customer October 26, 2017

Best part were drivers to and from home. Extremely friendly.

+ Show more reviews
by - Verified Customer October 25, 2017

No problems the service has always been good.

by - Verified Customer October 23, 2017

Fixed initial problems but I had new problems when I got the car back.

+ Show more reviews
by - Verified Customer October 23, 2017

First time customer. Had a pleasant experience. The service advisor was friendly and explained the process. Thought the price was a bit high for the work completed, though I also believe that you get what you pay for. Will most likely return when other service issues arise.

by - Verified Customer October 22, 2017

Very welcoming, friendly, we'll informed employees who obviously enjoy working there. Work done professionally and explained in detail. Overall excellent experience!

+ Show more reviews
by - Verified Customer October 17, 2017

The service received was 5 star, from the moment I drove my car into the service bay until the moment I drove out. Parker and Cadillac should be very proud.

by - Verified Customer October 15, 2017

Handy and close to my house. Very respectful.

+ Show more reviews
by - Verified Customer October 12, 2017

Friendly and knows what is wrong with your car. Thank you

by - Verified Customer October 11, 2017

Excellent.

+ Show more reviews
by - Verified Customer October 09, 2017

All good

by - Verified Customer October 05, 2017

Customer Service was the greatest among repair dealerships and shops. The technicians were so caring and the representation of friendliness from everyone even with follow up phone calls to make sure we made our out of town traveling was safe. Thank you!

+ Show more reviews
by - Verified Customer October 05, 2017

The team is always professional and courteous.

by - Verified Customer October 05, 2017

Very nice people

+ Show more reviews
by - Verified Customer October 04, 2017

good job

by - Verified Customer September 28, 2017

Professional and courteous

+ Show more reviews
by - Verified Customer September 28, 2017

Everyone with whom I interacted was pleasant and easy to work with. I felt respected and I was thankful that Curtis explained things to me so well. I was referred by a family friend and I wasn't disappointed. I have been told that your shop is slightly more expensive than others, but because the job is done well and the service is excellent, I'd say it's worth it!

by - Verified Customer September 28, 2017

Pat and the guys really went out of there way to get that old car going again. I really appreciate all they did!!

+ Show more reviews
by - Verified Customer September 27, 2017

The most i ever paid to have them tell me what was wrong with it

by - Verified Customer September 26, 2017

fist time customer, I felt that everything went well, it took a little longer than originally expected, but I would rather wait for the job to be done correctly than have it rushed and not done right.

+ Show more reviews
by - Verified Customer September 26, 2017

Has used Parkway several times I'm very satisfied with their work and their courtesy.

by - Verified Customer September 21, 2017

Always good service. Price still feels high. Unneeded additional services were recommended by automated e-mail (ex: Cabin air filter change was recommended. Cabin air filter was new within the last 100 miles). This causes me to question the rest of the recommendations that were sent. But, the service I have experienced has always been great and the repair work has always been excellent.

+ Show more reviews
by - Verified Customer September 18, 2017

Very pleased with the work done on my BMW. Easy to get to the shop and the staff are very helpful.

by - Verified Customer September 14, 2017

I sent the car there (it needed to be towed) after hours. Parkway was listed on the website from where I have an extended warranty, Personnel called me after hours, I completed information on your website. During the day, you called me and told me what I needed which agreed with my research on the internet. It needed a throttle body (what ever that is!) I had taken the car to the Crain ford dealership and was unhappy with there work as they did not do anything about the tire pressure light. YOU did! I am pleased with the work and will come back again! All of your personnel were polite and business like. Thank you again!

+ Show more reviews
by - Verified Customer September 13, 2017

Great Service

by - Verified Customer September 07, 2017

Sold things I didn t want and then still wasn t fixed.

+ Show more reviews
by - Verified Customer September 07, 2017

Great customer service

by - Verified Customer September 07, 2017

Pat and Curtis are the reason we will come back. (along with the shop guys - sorry don't have all of their names in front of me)

+ Show more reviews
by - Verified Customer September 05, 2017

Very very Good

by - Verified Customer September 05, 2017

Friendly customer service. Would be nice if they had more courtesy cars.

+ Show more reviews
by - Verified Customer August 31, 2017

I was treated as if they truly cared about me and my vehicle and that what was best for me is what they did.

by - Verified Customer August 31, 2017

The staff at Parkway treated me with respect and AJ explained everything in detail to me. Although only a diagnostics of my problem was done, also the valve covers were taken off, which revealed a deeper problem. I thought the price of $599 was a bit high for labor. I chose not to allow them to fix my truck, not because of the service. With all that was wrong with my 2008 Ford Expedition, it was better to by a new engine or trade it in. Thanks AJ for explaining everything.

+ Show more reviews
by - Verified Customer August 30, 2017

Great service. Glad to get my tires fixed quickly and still be able to go about my day thanks to the shuttle service.

by - Verified Customer August 30, 2017

good experience

+ Show more reviews
by - Verified Customer August 30, 2017

Curtis was very helpful and honest about the repairs needed and suggested. We will definitely go back!

by - Verified Customer August 29, 2017

Best ever! Thank you!

+ Show more reviews
by - Verified Customer August 24, 2017

Good experience

by - Verified Customer August 22, 2017

Enjoyed. Friendly service

+ Show more reviews
by - Verified Customer August 22, 2017

Patrick was very helpful and made a quality decision when I could not be reached for a decision to make a correction to my vehicle

by - Verified Customer August 21, 2017

excellent service, very customer friendly , very knowledgeable

+ Show more reviews
by - Verified Customer August 20, 2017

I had gotten a flat at work, and AAA towed my car over there. Keep in mind the shop closed in about an hour. They were able to get my tired replaced and my car back to me within that hour. I can't express enough how thankful I am for those guys.

by - Verified Customer August 20, 2017

Professionalism at every step. AJ's the best.

+ Show more reviews
by - Verified Customer August 17, 2017

Great service

by - Verified Customer August 17, 2017

Great service and customer experience.

+ Show more reviews
by - Verified Customer August 17, 2017

I was very blessed as I drove my Lumina home last Friday when I realized that the noises in the wheels were gone. I have been concerned about those noises for over 5 years. I asked another shop to look at them several years ago yet the noises remained. What shocked me was that the noises were fixed even though they were not the main reason for my visit. I had merely mentioned them for future reference.

I like the way Mike defines trust in his book. Through fixing those noises, you have earned my trust.

by - Verified Customer August 17, 2017

Curtis and AJ were extremely helpful. Curtis had me fixed up by the next day and made it convenient for me to pay and pick up my truck.

+ Show more reviews
by - Verified Customer August 17, 2017

I have never had such amazing customer service and genuine care at any business, let alone a mechanics shop! By far the nicest and cleanest facility. My children and I were treated like family. I can not thank each and every one of you enough for your kindness while we were in need!

by - Verified Customer August 16, 2017

True professionals that understand and exemplify customer satisfaction and service.

+ Show more reviews
by - Verified Customer August 16, 2017

I was referred to Parkway by a colleague after my car started having issues. I am new to Little Rock and wasn't sure what to expect. I was extremely impressed with the excellent customer service and communication from the staff. They turned a potentially stressful situation into an easy and (relatively) painless experience. There is no question that I will be bringing my car back in the future.

by - Verified Customer August 15, 2017

This shop is awesome.. would highly recommend it.It is the only place I will take my cars in Little Rock. The staff is friendly and very knowledge about your car care!

+ Show more reviews
by - Verified Customer August 15, 2017

Good service. Succinct knowledge and explanation.

by - Verified Customer August 14, 2017

I was over charged- my car was not fixed properly- my car broke down again and I needed to replace the exact part parkway had replaced less than 600 miles before. I ended up having to rent a car! And I was told by the next repair shop how much I was over charged- the part was sold to me at triple the retailer price- I will never recommend this shop.

+ Show more reviews
by - Verified Customer August 10, 2017

Inspection technician either lied about light functionality or doesn't know how to test lights, neither of which is good.

Reply from Parkway Automotive Service – by Mike davidson August 25, 2017

Stephen, Hoping you will give me a call to find out more. - Mike the Owner

by - Verified Customer August 10, 2017

Great experience. We are new to Little Rock, took a chance not knowing where to go. Parkway is a very nice, professional place to go. The people were wonderful. Will definitely go back.

+ Show more reviews
by - Verified Customer August 09, 2017

perfect service for my car

by - Verified Customer August 07, 2017

Good work, fair price, comprehensive over all checks of fluids, etc

+ Show more reviews
by - Verified Customer August 07, 2017

excellent always honest stands back of all their work nice people to do business with

by - Verified Customer August 06, 2017

Fantastic customer service.

+ Show more reviews
by - Verified Customer August 03, 2017

Thanks!!

by - Verified Customer July 27, 2017

AJ and Curtis always make me feel comfortable and I know they are being honest with me. As a female, that is always appreciated.

+ Show more reviews
by - Verified Customer July 27, 2017

Dependable, reliable and friendly.

by - Verified Customer July 26, 2017

Patrick was the best rep. Glad to see him again.

+ Show more reviews
by - Verified Customer July 25, 2017

The work was performed very well and the car drives better now that the alignment is correct.

by - Verified Customer July 25, 2017

Awesome staff members...why would I go anywhere esle

+ Show more reviews
by - Verified Customer July 13, 2017

Looking for a good independent shop for my family of cars. From domestic to import to luxury. I found a GREAT one in Parkway Automotive.

by - Verified Customer July 13, 2017

Great!

+ Show more reviews
by - Verified Customer July 13, 2017

Extreme care and concern for my best interests were displayed during a stressful time. Everyone was extremely kind and received great, prompt service!

by - Verified Customer July 13, 2017

AJ was great as always. He stayed late and personally came and picked me up at my house when the reap

+ Show more reviews
by - Verified Customer July 13, 2017

The owner and staff really bent over backward toward me in making me really feel satisfied with the service that they provided. I definitely will return and recommend all of my friends to Parkway Automotive Service.

Reply from Parkway Automotive Service – by Mike davidson July 26, 2017

Thank You Herb.

by - Verified Customer July 13, 2017

This is the first time I bring my car to Parkway Automotive Service. My car is previously been checked every 6 months by a different shop, it is not a common type of car. It was taken care of nicely. Persons especially Mike, AJ, and Patrick are very friendly. AJ took time explained the situation and is very professional. Highly recommended.

+ Show more reviews
by - Verified Customer July 12, 2017

Good show!

by - Verified Customer July 09, 2017

GREAT job!

+ Show more reviews
by - Verified Customer July 04, 2017

A clear ignorance when it comes to repairing/working on BMW vehicles. A simple oil change is all I asked for along with a replacement drain plug. Not only did they not replace the drain plug but they gave me the wrong part for the vehicle. When I questioned them on the part they told me it was the right part for the vehicle. It's not....

Next, after paying and walking out to my vehicle, I discover a quarter sized dent on the passenger side door. I maintain my vehicle meticulously and I know the body of my vehicle like the back of my hand. They had the audacity to tell me that they would repair it at-cost of $50. I'm not paying for the mistake your shop made.

Also, they insisted on doing a maintenance check on several factors of the vehicle. I told them not to do that because I didn't want them to mis-assemble some complex parts on the vehicle. Apparently, the customer's request isn't enough to stop them from conducting their checkup. Conveniently as soon as I turn the key in the ignition, the check engine light pops up on the dash.

Parkway will never get my business again and I will do everything possible to prevent anyone I know to go to them ever again.

by - Verified Customer July 04, 2017

My hub cap fell off after my car was serviced and Parkway replaced it. Very glad for their excellent customer service!

+ Show more reviews
by - Verified Customer July 02, 2017

Excellent people and awesome job thanks, parkway,

by - Verified Customer June 29, 2017

Good treatment.

+ Show more reviews
by - Verified Customer June 29, 2017

First of all I want to say that Curtis in customer service is awesome! He helped resolved my issue and stayed late on the eve of a holiday weekend. I did have to make two return trips after the work was completed on my truck. I live out of town and needed my truck repaired. I received a referral from a friend to go to Parkway. They were gracious to accommodate me in the timeframe I needed. My overall experience with Parkway was good because of Curtis and his excellent customer service.

by - Verified Customer June 28, 2017

Parkway Automotive is a long way from where I live so I usually don't go there for oil changes or tire rotations, however, for anything even remotely serious the car goes to Parkway . They've always treated me right and their work is second to none.

+ Show more reviews
by - Verified Customer June 27, 2017

Greatest auto customer service experience I have ever had.

by - Verified Customer June 22, 2017

Great service! Got our oil done and it was finished quickly and the guys were phenomenal people. I also was shuttled to and from my apartment and the gentleman was a great person as well!

+ Show more reviews
by - Verified Customer June 22, 2017

I have nothing but good things to say about the whole experience. Thank you so much!!

by - Verified Customer June 19, 2017

Patrick worked with me and I found him to be very cordial and interested. I had worked thru Chris before and also liked him In addition, your son picked me up to go get the pickup. He is delightful. And he very proud of his dad.

+ Show more reviews
by - Verified Customer June 15, 2017

Thanks so much for all the great service!

by - Verified Customer June 15, 2017

service was great!!

+ Show more reviews
by - Verified Customer June 15, 2017

AC was intermittent (blowing hot air), so we took vehicle to Parkway for repair. Kept overnight, system flushed & refrigerant added. Picked up the following day, drove home and AC stopped working after arriving in Mayflower. Took vehicle back for additional service. Car was kept a week while tech's worked to find the problem, part was ordered and did not arrive on schedule. Car was repaired after part arrived, working OK now.

by - Verified Customer June 14, 2017

It once again starts when it should and the AC works!!!

+ Show more reviews
by - Verified Customer June 13, 2017

Thank you for taking care of my vehicle.

by - Verified Customer June 13, 2017

Everyone is very pleasant and professional.

+ Show more reviews
by - Verified Customer June 11, 2017

I didn't need any repairs, just my regular oil change, and inspection. I had my windshield treated as well. Having paid for their lifetime plan for oil changes and inspections, I received a discount on labor plus had a coupon I had received in the mail. I ended up paying half what the price would have been. And all was done as expected. Also, they drove me to work. This time the shuttle had left a few minutes earlier than I expected, but they had someone else take me so that I did not have to wait and I was actually early to work.

by - Verified Customer June 11, 2017

Friendly and professional service.

+ Show more reviews
by - Verified Customer June 08, 2017

They did a great job.

by - Verified Customer June 01, 2017

Mr. Chester is the best!

+ Show more reviews
by June 01, 2017

They stayed after they had closed to make sure the vehicle was repaired for me. A-1 crew will be recommending them to all.

by - Verified Customer May 25, 2017

As expected

+ Show more reviews
by - Verified Customer May 24, 2017

My first experience with Parkway was excellent!! The entire staff was very welcoming and helpful! I have never had my car service at a place where you didn't have to wait for it. Parkway provided a shuttle to transport me back to work while my car was being serviced. Parkway went above and beyond what I expected!!! I will definitely visit Parkway again.

by - Verified Customer May 24, 2017

good to work with

+ Show more reviews
by - Verified Customer May 21, 2017

Work was performed adequately.

by - Verified Customer May 21, 2017

They did what was needed and what I asked.

+ Show more reviews
by - Verified Customer May 16, 2017

I am always treated like visiting royalty when at Parkway Automotive.

by - Verified Customer May 16, 2017

AJ always takes good care of me.

+ Show more reviews
by - Verified Customer May 15, 2017

Outstanding!

by - Verified Customer May 11, 2017

Great all around.

+ Show more reviews
by - Verified Customer May 11, 2017

Thank you!

by - Verified Customer May 11, 2017

Did a great job.

+ Show more reviews
by - Verified Customer May 10, 2017

There was a part that did not arrive during my time frame, making me leave my car in an extra day.

by - Verified Customer May 09, 2017

Great customer service!

+ Show more reviews
by - Verified Customer May 09, 2017

Everything was terrific.

by - Verified Customer May 09, 2017

Very pleased. Glad I decided to have work done on the vehicle.

+ Show more reviews
by - Verified Customer May 08, 2017

Always a great experience working with this team!

by - Verified Customer May 08, 2017

Great service. Shuttle ride was great.

+ Show more reviews
by - Verified Customer May 07, 2017

AJ did a great job!

by - Verified Customer May 04, 2017

Great Customer service. The owner is 'Da Bomb'!

+ Show more reviews
by - Verified Customer May 04, 2017

The original estimate for the work done was from the fall of 2016, more than 6 months ago. We were finally able to take care of the needed repairs a couple.of weeks ago. The estimate remained the same and the shop never pressured us to do more or do it sooner. I also appreciated that the shop offered to do another repair at the same time that saved any additional labor charges if we had to do the repair separately.

by - Verified Customer May 04, 2017

My left brake light went out. Parkway Automotive replaced it and another brake light while I waited. they were quick, efficient and reasonable.

+ Show more reviews
by - Verified Customer May 03, 2017

I appreciate the thorough examination by the team and their dedication to a job well done.

by - Verified Customer April 27, 2017

Quality service as always.

+ Show more reviews
by - Verified Customer April 27, 2017

I called first thing in the morning and was pleased that Patrick called the tow truck right away. He called back in 30 minutes or less to tell me that the tow truck should be there shortly and to call him back if I don't get a call soon from the tow company. He was very helpful and with him making my concern priority, they were able to fit my vehicle in that day and the van was ready before closing that afternoon. If you need your vehicle in and out of the shop quickly, I would definitely recommend Parkway Automotive. Sometimes it isn't convenient to have to wait a week or more for your vehicle to be repaired. They always do a great job and treat us like a part of their family.

by - Verified Customer April 20, 2017

Always great!

+ Show more reviews
by - Verified Customer April 19, 2017

No body does it better! Thanks!

by - Verified Customer April 17, 2017

Good.

+ Show more reviews
by - Verified Customer April 17, 2017

Always great work.

by - Verified Customer April 16, 2017

Always pleased with service I receive.

+ Show more reviews
by - Verified Customer April 16, 2017

Very good!

by - Verified Customer April 13, 2017

This was not the best experience with Parkway to date. My bill was much higher than I planned for when bringing my truck in. This was due in large part to the work being much more extensive than I could have imagined. That being said, some of the charges in general were higher. I am not sure why synthetic oil costs roughly $70 for 7 quarts. I will supply my own (much cheaper for comparable) next time. Also, the enhanced road test was performed.at an expense of $90. Then I went on to pay over $3500 for a final bill. I understand that work was performed for the road test, but it would have been, in my opinion, a nice gesture to have some/all of that $90 absolved considering the sizable overall price tag. Especially when there is no way some fluff doesn't go into the overall charges to begin with. One of the things that attracted me most to Parkway was the transparency including pictures of damage/repairs needed. It has been like pulling teeth this time. This may be in part because of my service advisor. Patrick may be new (this was the first time I had ever seen him in the office) and I believe that he has extensive knowledge, but I felt more comfortable with Curtis. I will end with the same sentiment I began. Parkway will continue to receive my business, but this was by far my least pleasure experience to date.

+ Show more reviews
by - Verified Customer April 13, 2017

Great work Well explained.

by - Verified Customer April 12, 2017

Won't take my vehicle anywhere else. Parkway is the best!

+ Show more reviews
by - Verified Customer April 11, 2017

Everything was as promised.

by - Verified Customer April 09, 2017

Great service!

+ Show more reviews
by - Verified Customer April 06, 2017

Regular customer, know what to expect. The work was done promptly and correctly, while the price seems a little higher than some other local shops, you generally get what you pay for.

by - Verified Customer April 06, 2017

I believe they do a good job explaining the work to be done and are willing to answer questions. My only complaint is the costs of the work done. They charge all customers over $80 total for shop supplies and Hazmat. I seriously doubt they used $40 plus dollars worth of shop supplies to do the work on my vehicle, and I don't believe there were any hazardous chemicals used or drained from my vehicle during the work that was done. I did feel somewhat pressure to keep the vehicle there longer to do follow-up tests on my vehicle that may or may not have been related to my initial issues. At $107 an hour for labor, I can't afford to have my vehicle looked at or worked any more than absolutely necessary. I won't go back because of this; they are just too expensive for me.

+ Show more reviews
by - Verified Customer April 06, 2017

A friendly neighborhood shop with the knowledge of a much larger facility.

by - Verified Customer April 04, 2017

Great!

+ Show more reviews
by - Verified Customer April 04, 2017

Everything was great from the moment I walked in till I left. AJ greeted me, asked what the problem was with the car, and reassured that they would take care of things. He genuinely cared for me, got to know me and had a personal conversation. I would highly recommend to anyone.

by - Verified Customer March 29, 2017

Everyone and everything there was excellent.

+ Show more reviews
by - Verified Customer March 28, 2017

The 'free' inspection report feels more like an effort to sell me more services/repairs than a tool to ensure safe operating.

by - Verified Customer March 28, 2017

My 27-year-old truck has had a vexing ignition problem (when it's hot) for years that no one else was able to figure out. Pat Sweeney and his team were able to eliminate a lot of variables that weren't the issue. Pat stuck with it and was able to pinpoint the problem when I stopped back in the following day. My truck hasn't run this smooth in years. Thanks!!

+ Show more reviews
by - Verified Customer March 27, 2017

Patrick is a delight to work with, he was very knowledgeable and kind. I was thrilled with how professional every team member I saw acted and how they treated the work they were doing.

by - Verified Customer March 27, 2017

Everybody I encountered was courteous and professional. Although it has only been a few days since repairs completed it appears at this point everything is satisfactory vis-a-vis repairs were done. Will definitely use Parkway as a resource in the future.

+ Show more reviews
by - Verified Customer March 27, 2017

Great!

by - Verified Customer March 22, 2017

Curtis did a great job explaining issues and understood what was important to me.

+ Show more reviews
by - Verified Customer March 21, 2017

Detailed examination of the vehicle. Excellent reps and repair techs. Totally satisfied with all aspects.

by - Verified Customer March 16, 2017

Excellent service!

+ Show more reviews
by - Verified Customer March 16, 2017

Great job!

by - Verified Customer March 16, 2017

This was not my most pleasant experience. I had called in early to schedule an oil change and given an appointment the following day at 8 am. I said I would be able to wait, but they said they would have someone drive me home because they already had someone scheduled to wait. I thought that was fine, but once I arrived I waited in the office for an hour before my ride was available. Then I assumed it wouldn't take all day for an oil change and called at 2:45 pm to see if the car was ready because I needed to pick up my kids from school. They did not specify a time it would be ready, nor did they ask me when needed. I then called and asked that they pick me up at 3:45 pm. It was a bit after but a huge hassle for a simple oil change. I won't do that again.

+ Show more reviews
by - Verified Customer March 14, 2017

As always, courteous staff--especially Curtis and A.J. You won't find better service in Little Rock!

by - Verified Customer March 13, 2017

The cost for repairs are high comparatively. This is not the first time I experienced.

+ Show more reviews
by - Verified Customer March 13, 2017

This shop took my issues with the first repair seriously. I was highly satisfied with the work and customer service. They made sure the customer was number one. I will gladly return to have them perform work again.

by - Verified Customer March 09, 2017

Very kind employees.

+ Show more reviews
by - Verified Customer March 08, 2017

Overall the experience was sastisfactory.

by - Verified Customer March 08, 2017

Happy with Parkway!

+ Show more reviews
by - Verified Customer March 07, 2017

Good attitudes, especially from Chester when you need a ride.

by - Verified Customer March 06, 2017

Everyone was courteous. Explained everything I asked about.

+ Show more reviews
by - Verified Customer March 06, 2017

The friendly and expert service at Parkway has made me a very satisfied customer.

by - Verified Customer March 05, 2017

Good service as usual.

+ Show more reviews
by - Verified Customer February 23, 2017

Staff was very friendly and professional. Mr Sweeney was total awesome.

by - Verified Customer February 23, 2017

Customer service was excellent in handling the repair on my truck. Expensive....but nice work.

+ Show more reviews
by - Verified Customer February 20, 2017

I was constantly informed of the progress of my vehicle.

by - Verified Customer February 13, 2017

Service plan and oil/filter change, as expected.

+ Show more reviews
by - Verified Customer February 13, 2017

Front office scheduling people are friendly and knowledgeable.

by - Verified Customer February 13, 2017

Always helpful with satisfactory work.

+ Show more reviews
by - Verified Customer February 12, 2017

Neat place.

by - Verified Customer February 12, 2017

This place was exactly what I needed when I needed it. Couldn't be happier.

+ Show more reviews
by - Verified Customer February 09, 2017

Spending a lot of money on this vehicle. Still not running good, it is an older vehicle 1987 model.

by - Verified Customer February 08, 2017

Extremely professional and helpful. Explained everything in detail including parts and labor charges, prior to proceeding. Very pleasant experience. A driver to take me anywhere.

+ Show more reviews
by - Verified Customer February 08, 2017

Always treated great.

by - Verified Customer February 05, 2017

It was fine.

+ Show more reviews
by - Verified Customer February 02, 2017

Friendly staff, gave status updates on when the car work would be completed since I choose to wait.

by - Verified Customer February 02, 2017

Parkway is a very good shop, despite the steep prices for services I would rather pay more and have the job done right the first time by people who care about my vehicles. I will continue to do business with them in the future.

+ Show more reviews
by - Verified Customer February 01, 2017

AJ is very kind and great at explaining work that was done or needed to be done.

by - Verified Customer January 30, 2017

I always feel I can trust the work done by Parkway Automotive. I expected to get my car back earlier in the day but admittedly, I had not specified a time I definitely needed it by noon had I asked when it would be ready. Since it was brought in the day before, I made the assumption it would be ready earlier than it was the next day my bad.

+ Show more reviews
by - Verified Customer January 24, 2017

This is the best place I've ever had my car serviced. I actually look forward to my appointments there.

by - Verified Customer January 23, 2017

The experience and customer service was excellent.

+ Show more reviews
by - Verified Customer January 19, 2017

Good

by - Verified Customer January 18, 2017

The staff was knowledgeable and friendly!

+ Show more reviews
by - Verified Customer January 18, 2017

Awesome!!!

by - Verified Customer January 17, 2017

There are no problems, so far. I was made aware of the progress status during the repair process.

+ Show more reviews
by - Verified Customer January 16, 2017

Everything done quickly & as expected!

by - Verified Customer January 16, 2017

AJ does a great job!

+ Show more reviews
by - Verified Customer January 16, 2017

A+++ great team!

by - Verified Customer January 15, 2017

No one likes to get bad news when you take your car in for an oil change. But it happens and Curtis, my service advisor, explains what is going on and what needs to be done, without making you feel like you need to be a car junkie to understand.

+ Show more reviews
by - Verified Customer January 15, 2017

Ready to pick up when requested.

by - Verified Customer January 12, 2017

Great service. Went above and beyond!

+ Show more reviews
by - Verified Customer January 12, 2017

AJ and team are always professional and very helpful. It is nice to feel comfortable taking our vehicles to for svc.

by - Verified Customer January 12, 2017

It's always a pleasure doing business with Parkway!

+ Show more reviews
by - Verified Customer January 11, 2017

The technicians are excellent at keeping the customer informed of the car's status.

by - Verified Customer January 10, 2017

Greasy marks were left on front seats, driver's door and Center console. When I went back to get those cleaned up, I was met with grudging compliance and haggling over whether the shop was responsible. This did not leave a pleasant feeling with me.

+ Show more reviews
by - Verified Customer January 10, 2017

Good overall experience.

by - Verified Customer January 09, 2017

Good experience as usual. Appreciate the staff.

+ Show more reviews
by - Verified Customer January 08, 2017

Good overall experience.

by - Verified Customer January 08, 2017

Consistently great work, nice folks and fair prices.

+ Show more reviews
by - Verified Customer January 08, 2017

I was able to get 4 new tires and an alignment done quickly and for a great price! Thanks!

by - Verified Customer January 05, 2017

AJ is great. Helpful, courteous, informative.

+ Show more reviews
by - Verified Customer January 04, 2017

Excellent!

by - Verified Customer January 03, 2017

AJ went above and beyond on New Years Day when my car was stranded over the weekend at my work by having it towed to Parkway and AJ picked me up at my house and set me up with a loaner car. You just can't get this kind of service anywhere else.

+ Show more reviews
by - Verified Customer January 03, 2017

All good!

by - Verified Customer December 29, 2016

I always have a great experience at Parkway.

+ Show more reviews
by - Verified Customer December 27, 2016

Awesome!!

by - Verified Customer December 27, 2016

A.J. was a delight to work with.

+ Show more reviews
by - Verified Customer December 22, 2016

Car not ready when promised. Experienced what others had told me about Parkway. That you will be charged for every nook and cranny repair.

by - Verified Customer December 21, 2016

Thanks!

+ Show more reviews
by - Verified Customer December 21, 2016

Parkway Automotive has world class technicians!

by - Verified Customer December 21, 2016

Curtis is great!

+ Show more reviews
by - Verified Customer December 20, 2016

Thorough inspection looking for leaking anti freeze.

by - Verified Customer December 19, 2016

I am pleased with the service I received. The only thing was they weren't finished on target, but it was the holidays and they were busy. They were only 30 minutes late. No big deal.

+ Show more reviews
by - Verified Customer December 19, 2016

Always receive a detailed explanation of the repair; Clean friendly atmosphere.

by - Verified Customer December 15, 2016

Great service. Helpful and courteous.

+ Show more reviews
by - Verified Customer December 15, 2016

Thank you.

by - Verified Customer December 15, 2016

I recommend this shop to anyone who cares for fairness, transparency and expertise.

+ Show more reviews
by - Verified Customer December 15, 2016

AJ is amazing. He was professional and efficient. Thank you for taking such good care of my car.

by - Verified Customer December 12, 2016

I asked for a full service, with oil change, check & replace any belts, filters, fluids, battery, etc. I expected you to perform any needed services while my car was in the shop after contacting me for confirmation. Apparently all that was your mechanic did was drive around town and an expensive oil change. I was given a list of service items that were recommended should be done when I picked up my car, but wasn't contacted during the day with any pricing, nor was I asked if I wanted any of the items performed. None of the needed items were performed. Now I must take my car back to a shop elsewhere to have a proper servicing and to find a technician who knows how to reset the service indicator light. The indicator light was still on when I picked up my car. I went back inside and informed your employee that my check engine light was still on, and waited 15 more minutes while a mechanic took my car back to the garage. When he brought it back, the light was still on. The BMW dealership has never had any issues with knowing how to reset the service light, or maybe there is something else that needs to be serviced imminently. Who can tell? I certainly don't have any level of comfort from the poor level of service I received from your shop. I plan to take my car elsewhere immediately for a proper servicing, as I am very uncomfortable and unhappy with your company's performance.

+ Show more reviews
by - Verified Customer December 08, 2016

Purchased a 2001 Tiburon in need of lots of love -- Parkway has been up front and on the ball rehabbing the little guy.
I wouldn't take my business anywhere else. HIGHLY recommend.

by - Verified Customer December 08, 2016

Appreciated the honesty from Curtis. I will be back!

+ Show more reviews
by - Verified Customer December 08, 2016

Excellent service!

by - Verified Customer December 07, 2016

Repairs were done to my satisfaction.

+ Show more reviews
by - Verified Customer December 06, 2016

I appreciated the actual technician explaining what he did and didn't get to do because tools were loaned out. Will continue next time.
Thank you so much.

by - Verified Customer December 06, 2016

From the get-go, customer service was amazing. Helped me with all my needs and questions and even helped with getting a tow truck. I will definitely recommend this place to anyone.

+ Show more reviews
by - Verified Customer December 05, 2016

Service was completed as promised. Vehicle is performing at the level I expected after the service.

by - Verified Customer December 04, 2016

As always it was first rate.

+ Show more reviews
by - Verified Customer December 01, 2016

From the get-go, customer service was amazing. Helped me with all my needs and questions and even helped with getting a tow truck. I will definitely recommend this place to anyone.

by - Verified Customer December 01, 2016

I live in Kansas City and my daughters car broke down outside of Little Rock. AAA had it towed to Parkway Automotive. I can't say enough good about Parkway's team. When you're worried about your little girl far away, it's nice to know there are honest guys out there that will help. Thank you Parkway Automotive Service team. A+ Rating from me. Bill Nigro

+ Show more reviews
by - Verified Customer November 30, 2016

Everything was fine and Curtis was extremely helpful.

by - Verified Customer November 29, 2016

Great!

+ Show more reviews
by - Verified Customer November 29, 2016

Good job.

by - Verified Customer November 29, 2016

I have been having all my vehicles repaired and serviced for quite some time at parkway automotive and I have always been satisfied with the service and price of the work that has been done. I will continue to bring my vehicles to parkway automotive.

+ Show more reviews
by - Verified Customer November 28, 2016

Curtis was very nice and helpful. Will absolutely come again.

by - Verified Customer November 27, 2016

We've been customers for years and still think they are the best!

+ Show more reviews
by - Verified Customer November 24, 2016

A.J and the rest of the staff are always available and anxious to diagnose, explain, and correct issues. I highly recommend their service.

by - Verified Customer November 20, 2016

Great!

+ Show more reviews
by - Verified Customer November 17, 2016

I wasn't sure about the pricing of the parts, it seemed high. But then again I'm not entirely sure about the nature of the parts that were needed so I'm trusting y'all's judgement on that.

by - Verified Customer November 17, 2016

The service adviser are excellent. I did have a problem with the job that caused me to return the car a few days later to get it fully resolved.

+ Show more reviews
by - Verified Customer November 15, 2016

All the folks at Parkway take very good care of us.

by - Verified Customer November 15, 2016

Very good experience!

+ Show more reviews
by - Verified Customer November 10, 2016

Friendly, courteous and honest.

by - Verified Customer November 09, 2016

I am very happy to have found you and have been pleased with staff and the work done each time I have come in. THANK YOU!

+ Show more reviews
by - Verified Customer November 07, 2016

Everyone who works there is very nice! Curtis went out of his way for me.

by - Verified Customer November 02, 2016

Curtis is really good to deal with.

+ Show more reviews
by - Verified Customer October 06, 2015

I've trusted them to do good work since the start of their business.

by - Verified Customer October 05, 2015

My experience has been excellent. The mechanics are thorough and I trust the findings reported to me. The integrity of Mike and his office is second to none.

+ Show more reviews
by - Verified Customer October 04, 2015

Great, friendly service.

by - Verified Customer October 01, 2015

AJ and Curtis and the rest of the crew always take good care of our cars. Chester is very friendly, and I love that he is available to drive me to where I need to be when I drop my car off. They remember me by name and take time for a friendly chat, and they explain everything to me so I'll know why they recommend work and how critical (or not) it is. They don't recommend work when it's not needed, but they may let me know that something will be coming up later (such as when the treads are getting low but it's not yet time to replace the tires).

+ Show more reviews
by - Verified Customer September 29, 2015

They do good work, are very professional and friendly.

by September 28, 2015

They seem to have communication issues between customers and employees.

+ Show more reviews
by - Verified Customer September 24, 2015

High costs.

by - Verified Customer September 22, 2015

Mike and his employees are good people who provide great service.

+ Show more reviews
by - Verified Customer September 22, 2015

Prices seemed very high.

by - Verified Customer September 21, 2015

They always take good care of me and my car.

+ Show more reviews
by - Verified Customer September 21, 2015

Always friendly, trustworthy, competent.

by - Verified Customer September 17, 2015

I can trust Parkway Automotive to take care of my car...and me.

+ Show more reviews
by - Verified Customer September 17, 2015

I like the personal service.

by - Verified Customer September 17, 2015

I have already referred my friends. I had a good experience.

+ Show more reviews
by - Verified Customer September 16, 2015

Quality service each time.

by - Verified Customer September 13, 2015

Too expensive compared to other mechanics. I was also told I needed multiple things worked on including draining my ac system and refilling refrigerant when as an AC tech I know it's a sealed system that unless has issues or leaks, never needs drained and refilled. Rip off

+ Show more reviews
by - Verified Customer September 13, 2015

Excellent service, staff and owner.

by - Verified Customer September 09, 2015

Each time, the experience from top to bottom, every person, conversation, attention to detail, work done on car, and relationship with each--them to me, me to them--so good! I appreciate the time they give to my car and to me.

+ Show more reviews
by - Verified Customer September 09, 2015

Great friendly service. Reliable and trusted auto service.

by - Verified Customer September 08, 2015

All of my visits have been easy and professional.

+ Show more reviews
by - Verified Customer September 08, 2015

The service was very good, reasonably priced and they did the work they said they would do.

by September 07, 2015

Great customer service--responsive--not condescending when explaining the service that needs to be provided.

+ Show more reviews
by - Verified Customer September 07, 2015

We've always received good service from Parkway. Even when there have been issues, someone has worked to help us resolve them. We have felt, though, that the service we receive now is not always at the level it has been in the past.

by - Verified Customer September 03, 2015

I've been a customer for over 15 years & have been pleased with their service.

+ Show more reviews
by - Verified Customer September 02, 2015

Thorough car inspection, friendly sales reps, customer-centered services.

by - Verified Customer August 20, 2015

They did what others couldn't in my time of need.

+ Show more reviews
by August 20, 2015

They did a great job, and they were very upfront about cost before servicing my vehicle, which I really appreciated.

by - Verified Customer August 19, 2015

While they are nice and friendly they have horrible communication.

+ Show more reviews
by August 17, 2012

I think they are certainly the nicest people I've ever met in the auto repair industry.

by - Verified Customer August 16, 2012

Their shuttle service is very convenient and I'd also say that they do good work but they're a bit pricey.

+ Show more reviews
by - Verified Customer August 08, 2012

The only negative I can say about Parkway Automotive is that they always recommend repairs for my 9 yr vehicle (164,000 mi) as if it were a new vehicle. I always weigh investing in repairs on a vehicle that is not worth what a new one is.

by - Verified Customer August 07, 2012

Parkway automotive is an establishment that is well suited for people who are concerned with having every single thing about their automobile in 100% compliance with the high standards. I am not one of those people. I just want something that gets me from A to B. I want to do the bare minimum to make sure my vehicle goes down the road. If you're like the other people Parkway Automotive is better suited for you if your like me you just want the bare minimum.

+ Show more reviews
by - Verified Customer August 02, 2012

They were very professional, very thorough, and very accommodating. You get what you pay for. The value was great.

by - Verified Customer August 01, 2012

They were very thorough.

+ Show more reviews
by - Verified Customer August 01, 2012

The whole experience was phenomenal, no pressure, good points, gave me the facts to make the right decision on what needed to be done. It was an all around better experience than if you went to a dealership. Especially if you're an out of towner, they considered all of that, it was really nice. I would recommend them and wish they would open a shop in Charlotte, North Carolina.

by July 31, 2012

Customer transportation to home or office and back for pick up is extremely professional and convenient. Above all, no high pressure sales.

+ Show more reviews
by July 31, 2012

I was disappointed that the repairs took much longer than expected even though I told the service rep I needed my car asap. I was not offered a less expensive repair alternative until after I declined a service. By then I had made other arrangements.

by July 31, 2012

The service rep communicated well with me throughout the whole process, which i appreciated very much.

+ Show more reviews
by July 30, 2012

Did not inspire trust. I do not trust my car to them.

by - Verified Customer July 30, 2012

AAA recommend this shop and I am very pleased with the work.

+ Show more reviews
by - Verified Customer July 26, 2012

They're really nice people. They do a really good job and I trust them.

by - Verified Customer July 24, 2012

Bob was my driver and he just made my day. You guys go out of your way to give good customer service. VERY IMPRESSIVE and appreciated.

+ Show more reviews
by July 23, 2012

I Think the service there is excellent. The friendliness and how quickly they work on your car is excellent. I think the provision of transportation to and from your home if you need that is a wonderful feature that I regularly use. I believe the staff is extremely courteous. I've always been pleased with anything I've ever had done at the shop. Their prices seem high on some things.

by - Verified Customer July 20, 2012

Excellent. They have been easy to work with for many years. Customer service is always quite good and I think it's important that they are very fair about their service. They don't do repairs just to make money.

+ Show more reviews
by - Verified Customer July 18, 2012

I still have some problems and no money left

by - Verified Customer July 10, 2012

Great service with employees that had knowledge to explain their work.

+ Show more reviews
by - Verified Customer July 10, 2012

Mike and his staff are very knowledgeable and courteous. They have your best interests and bottom line at the forefront of their concerns!

by - Verified Customer July 05, 2012

Great customer service!

+ Show more reviews
by July 05, 2012

cost of labor is ridiculous

by - Verified Customer June 21, 2012

The staff is very friendly and they do great work.

+ Show more reviews
by - Verified Customer June 20, 2012

I have been satisified each time I've had servicing or repair work done on several cars. The staff is knowledgable and courteous and price seems to be fair.

by - Verified Customer June 19, 2012

AJ is great to deal with as well as the other staff members. Service is a bit pricey, with that said the work that was performed on my car was impeccable.

+ Show more reviews
by - Verified Customer June 17, 2012

I am extremely satisfied with my experiences at Parkway and do not hesitate to bring my car to you for routine maintenance or special needs.

by June 08, 2012

Had an unusual issue that developed from a previous repair that they took the time to diagnose and solve and were very fair on the charges.

+ Show more reviews
by - Verified Customer June 08, 2012

Parkway personnel is professional and personable. They work very hard to accommodate my work schedule and provide shuttles for customer service. First rate in customer service.

by May 31, 2012

They were very kind and informative and I liked their service very much. There was always something that needed to be done though, and perhaps that is just the way it is.

+ Show more reviews
by - Verified Customer May 23, 2012

They always accommodate my schedule. Clean facility, friendly professional staff at a fair price

by - Verified Customer May 15, 2012

I'm extremely satisfied with the service provided by Parkway Automotive.

+ Show more reviews
by - Verified Customer May 15, 2012

Pressured to fix something that they had already "fixed" previously that should not have needed additional repair. Said they'd investigate and call back...never did.

by - Verified Customer May 09, 2012

Great service. Friendly & I trust them very much! Love the great attitudes of the service writers, worked with Ben, & liked him especially. He was very professional. Will recommend to others!

+ Show more reviews
by May 03, 2012

A little pricey yet good work. As with most places like this they will recommend lots of service you may or may not need immediately, or some you may prefer to get elsewhere.

by - Verified Customer April 19, 2012

GREAT PEOPLE and very concerned

+ Show more reviews

RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
93
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
89
CUSTOMER AMENITIES
95

Parkway Automotive Services was established in 1998 and has been providing the local community with quality automotive repairs ever since. This RepairPal Certified shop features a well trained team of ASE certified technicians who are equipped with the state of the art tools necessary to service and repair today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / unlimited-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “excellent”, “professional”, and “reliable”. A local shuttle service, loaner cars, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are also available at this RepairPal Certified shop.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Little Rock's only AAA Approved auto repair facility. A+ BBB Rating.
All services carry a 2-year/24,000 mile warranty.

Auto Service Excellence

All of the technicians at Parkway Automotive services have passed the industries' Automotive Service Excellence (ASE) test. On-going training is provided on-line at the bay, schools instructed by AC Delco, NAPA, and an in house library. In addition Mike is very serious about training. He has sent his staff as far west as Los Angeles, Phoenix, and Portland. And as far east as the Carolinas north to Chicago and St. Louis. Wherever the industry's best training is, Parkway Automotive is there. Just ask your current shop when was the last time any of their staff went to school? You might be surprised!

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Parkway Automotive Service