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Parkway Automotive Service

(501) 819-3730
211 Verified Reviews
MIKED@PARKWAYAUTOMOTIVE.NET

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed

ADDRESS

708 Kirk Rd
Little Rock, AR 72223 USA

AUTO REPAIR EXPERIENCE

  • Michael Davidson, Owner
  • Established 1998
  • 6 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 2 ASE Master Auto Technicians
  • 115 Years of Car Repair Experience

Parkway Automotive Service Reviews

OVERALL RATING

211 Verified Reviews
5 stars
(141)
4 stars
(41)
3 stars
(14)
2 stars
(8)
1 star
(7)
by - Verified Customer May 21, 2017

Work was performed adequately.

by - Verified Customer May 21, 2017

They did what was needed and what I asked.

by - Verified Customer May 16, 2017

I am always treated like visiting royalty when at Parkway Automotive.

by - Verified Customer May 16, 2017

AJ always takes good care of me.

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by - Verified Customer May 15, 2017

Outstanding!

by - Verified Customer May 11, 2017

Great all around.

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by - Verified Customer May 11, 2017

Thank you!

by - Verified Customer May 11, 2017

Did a great job.

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by - Verified Customer May 10, 2017

There was a part that did not arrive during my time frame, making me leave my car in an extra day.

by - Verified Customer May 09, 2017

Great customer service!

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by - Verified Customer May 09, 2017

Everything was terrific.

by - Verified Customer May 09, 2017

Very pleased. Glad I decided to have work done on the vehicle.

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by - Verified Customer May 08, 2017

Always a great experience working with this team!

by - Verified Customer May 08, 2017

Great service. Shuttle ride was great.

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by - Verified Customer May 07, 2017

AJ did a great job!

by - Verified Customer May 04, 2017

Great Customer service. The owner is 'Da Bomb'!

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by - Verified Customer May 04, 2017

The original estimate for the work done was from the fall of 2016, more than 6 months ago. We were finally able to take care of the needed repairs a couple.of weeks ago. The estimate remained the same and the shop never pressured us to do more or do it sooner. I also appreciated that the shop offered to do another repair at the same time that saved any additional labor charges if we had to do the repair separately.

by - Verified Customer May 04, 2017

My left brake light went out. Parkway Automotive replaced it and another brake light while I waited. they were quick, efficient and reasonable.

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by - Verified Customer May 03, 2017

I appreciate the thorough examination by the team and their dedication to a job well done.

by - Verified Customer April 27, 2017

Quality service as always.

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by - Verified Customer April 27, 2017

I called first thing in the morning and was pleased that Patrick called the tow truck right away. He called back in 30 minutes or less to tell me that the tow truck should be there shortly and to call him back if I don't get a call soon from the tow company. He was very helpful and with him making my concern priority, they were able to fit my vehicle in that day and the van was ready before closing that afternoon. If you need your vehicle in and out of the shop quickly, I would definitely recommend Parkway Automotive. Sometimes it isn't convenient to have to wait a week or more for your vehicle to be repaired. They always do a great job and treat us like a part of their family.

by - Verified Customer April 20, 2017

Always great!

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by - Verified Customer April 19, 2017

No body does it better! Thanks!

by - Verified Customer April 17, 2017

Good.

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by - Verified Customer April 17, 2017

Always great work.

by - Verified Customer April 16, 2017

Always pleased with service I receive.

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by - Verified Customer April 16, 2017

Very good!

by - Verified Customer April 13, 2017

This was not the best experience with Parkway to date. My bill was much higher than I planned for when bringing my truck in. This was due in large part to the work being much more extensive than I could have imagined. That being said, some of the charges in general were higher. I am not sure why synthetic oil costs roughly $70 for 7 quarts. I will supply my own (much cheaper for comparable) next time. Also, the enhanced road test was performed.at an expense of $90. Then I went on to pay over $3500 for a final bill. I understand that work was performed for the road test, but it would have been, in my opinion, a nice gesture to have some/all of that $90 absolved considering the sizable overall price tag. Especially when there is no way some fluff doesn't go into the overall charges to begin with. One of the things that attracted me most to Parkway was the transparency including pictures of damage/repairs needed. It has been like pulling teeth this time. This may be in part because of my service advisor. Patrick may be new (this was the first time I had ever seen him in the office) and I believe that he has extensive knowledge, but I felt more comfortable with Curtis. I will end with the same sentiment I began. Parkway will continue to receive my business, but this was by far my least pleasure experience to date.

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by - Verified Customer April 13, 2017

Great work Well explained.

by - Verified Customer April 12, 2017

Won't take my vehicle anywhere else. Parkway is the best!

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by - Verified Customer April 11, 2017

Everything was as promised.

by - Verified Customer April 09, 2017

Great service!

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by - Verified Customer April 06, 2017

Regular customer, know what to expect. The work was done promptly and correctly, while the price seems a little higher than some other local shops, you generally get what you pay for.

by - Verified Customer April 06, 2017

I believe they do a good job explaining the work to be done and are willing to answer questions. My only complaint is the costs of the work done. They charge all customers over $80 total for shop supplies and Hazmat. I seriously doubt they used $40 plus dollars worth of shop supplies to do the work on my vehicle, and I don't believe there were any hazardous chemicals used or drained from my vehicle during the work that was done. I did feel somewhat pressure to keep the vehicle there longer to do follow-up tests on my vehicle that may or may not have been related to my initial issues. At $107 an hour for labor, I can't afford to have my vehicle looked at or worked any more than absolutely necessary. I won't go back because of this; they are just too expensive for me.

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by - Verified Customer April 06, 2017

A friendly neighborhood shop with the knowledge of a much larger facility.

by - Verified Customer April 04, 2017

Great!

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by - Verified Customer April 04, 2017

Everything was great from the moment I walked in till I left. AJ greeted me, asked what the problem was with the car, and reassured that they would take care of things. He genuinely cared for me, got to know me and had a personal conversation. I would highly recommend to anyone.

by - Verified Customer March 29, 2017

Everyone and everything there was excellent.

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by - Verified Customer March 28, 2017

The 'free' inspection report feels more like an effort to sell me more services/repairs than a tool to ensure safe operating.

by - Verified Customer March 28, 2017

My 27-year-old truck has had a vexing ignition problem (when it's hot) for years that no one else was able to figure out. Pat Sweeney and his team were able to eliminate a lot of variables that weren't the issue. Pat stuck with it and was able to pinpoint the problem when I stopped back in the following day. My truck hasn't run this smooth in years. Thanks!!

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by - Verified Customer March 27, 2017

Patrick is a delight to work with, he was very knowledgeable and kind. I was thrilled with how professional every team member I saw acted and how they treated the work they were doing.

by - Verified Customer March 27, 2017

Everybody I encountered was courteous and professional. Although it has only been a few days since repairs completed it appears at this point everything is satisfactory vis-a-vis repairs were done. Will definitely use Parkway as a resource in the future.

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by - Verified Customer March 27, 2017

Great!

by - Verified Customer March 22, 2017

Curtis did a great job explaining issues and understood what was important to me.

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by - Verified Customer March 21, 2017

Detailed examination of the vehicle. Excellent reps and repair techs. Totally satisfied with all aspects.

by - Verified Customer March 16, 2017

Excellent service!

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by - Verified Customer March 16, 2017

Great job!

by - Verified Customer March 16, 2017

This was not my most pleasant experience. I had called in early to schedule an oil change and given an appointment the following day at 8 am. I said I would be able to wait, but they said they would have someone drive me home because they already had someone scheduled to wait. I thought that was fine, but once I arrived I waited in the office for an hour before my ride was available. Then I assumed it wouldn't take all day for an oil change and called at 2:45 pm to see if the car was ready because I needed to pick up my kids from school. They did not specify a time it would be ready, nor did they ask me when needed. I then called and asked that they pick me up at 3:45 pm. It was a bit after but a huge hassle for a simple oil change. I won't do that again.

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by - Verified Customer March 14, 2017

As always, courteous staff--especially Curtis and A.J. You won't find better service in Little Rock!

by - Verified Customer March 13, 2017

The cost for repairs are high comparatively. This is not the first time I experienced.

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by - Verified Customer March 13, 2017

This shop took my issues with the first repair seriously. I was highly satisfied with the work and customer service. They made sure the customer was number one. I will gladly return to have them perform work again.

by - Verified Customer March 09, 2017

Very kind employees.

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by - Verified Customer March 08, 2017

Overall the experience was sastisfactory.

by - Verified Customer March 08, 2017

Happy with Parkway!

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by - Verified Customer March 07, 2017

Good attitudes, especially from Chester when you need a ride.

by - Verified Customer March 06, 2017

Everyone was courteous. Explained everything I asked about.

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by - Verified Customer March 06, 2017

The friendly and expert service at Parkway has made me a very satisfied customer.

by - Verified Customer March 05, 2017

Good service as usual.

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by - Verified Customer February 23, 2017

Staff was very friendly and professional. Mr Sweeney was total awesome.

by - Verified Customer February 23, 2017

Customer service was excellent in handling the repair on my truck. Expensive....but nice work.

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by - Verified Customer February 20, 2017

I was constantly informed of the progress of my vehicle.

by - Verified Customer February 13, 2017

Service plan and oil/filter change, as expected.

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by - Verified Customer February 13, 2017

Front office scheduling people are friendly and knowledgeable.

by - Verified Customer February 13, 2017

Always helpful with satisfactory work.

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by - Verified Customer February 12, 2017

Neat place.

by - Verified Customer February 12, 2017

This place was exactly what I needed when I needed it. Couldn't be happier.

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by - Verified Customer February 09, 2017

Spending a lot of money on this vehicle. Still not running good, it is an older vehicle 1987 model.

by - Verified Customer February 08, 2017

Extremely professional and helpful. Explained everything in detail including parts and labor charges, prior to proceeding. Very pleasant experience. A driver to take me anywhere.

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by - Verified Customer February 08, 2017

Always treated great.

by - Verified Customer February 05, 2017

It was fine.

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by - Verified Customer February 02, 2017

Friendly staff, gave status updates on when the car work would be completed since I choose to wait.

by - Verified Customer February 02, 2017

Parkway is a very good shop, despite the steep prices for services I would rather pay more and have the job done right the first time by people who care about my vehicles. I will continue to do business with them in the future.

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by - Verified Customer February 01, 2017

AJ is very kind and great at explaining work that was done or needed to be done.

by - Verified Customer January 30, 2017

I always feel I can trust the work done by Parkway Automotive. I expected to get my car back earlier in the day but admittedly, I had not specified a time I definitely needed it by noon had I asked when it would be ready. Since it was brought in the day before, I made the assumption it would be ready earlier than it was the next day my bad.

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by - Verified Customer January 24, 2017

This is the best place I've ever had my car serviced. I actually look forward to my appointments there.

by - Verified Customer January 23, 2017

The experience and customer service was excellent.

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by - Verified Customer January 19, 2017

Good

by - Verified Customer January 18, 2017

The staff was knowledgeable and friendly!

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by - Verified Customer January 18, 2017

Awesome!!!

by - Verified Customer January 17, 2017

There are no problems, so far. I was made aware of the progress status during the repair process.

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by - Verified Customer January 16, 2017

Everything done quickly & as expected!

by - Verified Customer January 16, 2017

AJ does a great job!

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by - Verified Customer January 16, 2017

A+++ great team!

by - Verified Customer January 15, 2017

No one likes to get bad news when you take your car in for an oil change. But it happens and Curtis, my service advisor, explains what is going on and what needs to be done, without making you feel like you need to be a car junkie to understand.

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by - Verified Customer January 15, 2017

Ready to pick up when requested.

by - Verified Customer January 12, 2017

Great service. Went above and beyond!

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by - Verified Customer January 12, 2017

AJ and team are always professional and very helpful. It is nice to feel comfortable taking our vehicles to for svc.

by - Verified Customer January 12, 2017

It's always a pleasure doing business with Parkway!

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by - Verified Customer January 11, 2017

The technicians are excellent at keeping the customer informed of the car's status.

by - Verified Customer January 10, 2017

Greasy marks were left on front seats, driver's door and Center console. When I went back to get those cleaned up, I was met with grudging compliance and haggling over whether the shop was responsible. This did not leave a pleasant feeling with me.

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by - Verified Customer January 10, 2017

Good overall experience.

by - Verified Customer January 09, 2017

Good experience as usual. Appreciate the staff.

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by - Verified Customer January 08, 2017

Good overall experience.

by - Verified Customer January 08, 2017

Consistently great work, nice folks and fair prices.

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by - Verified Customer January 08, 2017

I was able to get 4 new tires and an alignment done quickly and for a great price! Thanks!

by - Verified Customer January 05, 2017

AJ is great. Helpful, courteous, informative.

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by - Verified Customer January 04, 2017

Excellent!

by - Verified Customer January 03, 2017

AJ went above and beyond on New Years Day when my car was stranded over the weekend at my work by having it towed to Parkway and AJ picked me up at my house and set me up with a loaner car. You just can't get this kind of service anywhere else.

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by - Verified Customer January 03, 2017

All good!

by - Verified Customer December 29, 2016

I always have a great experience at Parkway.

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by - Verified Customer December 27, 2016

Awesome!!

by - Verified Customer December 27, 2016

A.J. was a delight to work with.

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by - Verified Customer December 22, 2016

Car not ready when promised. Experienced what others had told me about Parkway. That you will be charged for every nook and cranny repair.

by - Verified Customer December 21, 2016

Thanks!

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by - Verified Customer December 21, 2016

Parkway Automotive has world class technicians!

by - Verified Customer December 21, 2016

Curtis is great!

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by - Verified Customer December 20, 2016

Thorough inspection looking for leaking anti freeze.

by - Verified Customer December 19, 2016

I am pleased with the service I received. The only thing was they weren't finished on target, but it was the holidays and they were busy. They were only 30 minutes late. No big deal.

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by - Verified Customer December 19, 2016

Always receive a detailed explanation of the repair; Clean friendly atmosphere.

by - Verified Customer December 15, 2016

Great service. Helpful and courteous.

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by - Verified Customer December 15, 2016

Thank you.

by - Verified Customer December 15, 2016

I recommend this shop to anyone who cares for fairness, transparency and expertise.

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by - Verified Customer December 15, 2016

AJ is amazing. He was professional and efficient. Thank you for taking such good care of my car.

by - Verified Customer December 12, 2016

I asked for a full service, with oil change, check & replace any belts, filters, fluids, battery, etc. I expected you to perform any needed services while my car was in the shop after contacting me for confirmation. Apparently all that was your mechanic did was drive around town and an expensive oil change. I was given a list of service items that were recommended should be done when I picked up my car, but wasn't contacted during the day with any pricing, nor was I asked if I wanted any of the items performed. None of the needed items were performed. Now I must take my car back to a shop elsewhere to have a proper servicing and to find a technician who knows how to reset the service indicator light. The indicator light was still on when I picked up my car. I went back inside and informed your employee that my check engine light was still on, and waited 15 more minutes while a mechanic took my car back to the garage. When he brought it back, the light was still on. The BMW dealership has never had any issues with knowing how to reset the service light, or maybe there is something else that needs to be serviced imminently. Who can tell? I certainly don't have any level of comfort from the poor level of service I received from your shop. I plan to take my car elsewhere immediately for a proper servicing, as I am very uncomfortable and unhappy with your company's performance.

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by - Verified Customer December 08, 2016

Purchased a 2001 Tiburon in need of lots of love -- Parkway has been up front and on the ball rehabbing the little guy.
I wouldn't take my business anywhere else. HIGHLY recommend.

by - Verified Customer December 08, 2016

Appreciated the honesty from Curtis. I will be back!

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by - Verified Customer December 08, 2016

Excellent service!

by - Verified Customer December 07, 2016

Repairs were done to my satisfaction.

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by - Verified Customer December 06, 2016

I appreciated the actual technician explaining what he did and didn't get to do because tools were loaned out. Will continue next time.
Thank you so much.

by - Verified Customer December 06, 2016

From the get-go, customer service was amazing. Helped me with all my needs and questions and even helped with getting a tow truck. I will definitely recommend this place to anyone.

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by - Verified Customer December 05, 2016

Service was completed as promised. Vehicle is performing at the level I expected after the service.

by - Verified Customer December 04, 2016

As always it was first rate.

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by - Verified Customer December 01, 2016

From the get-go, customer service was amazing. Helped me with all my needs and questions and even helped with getting a tow truck. I will definitely recommend this place to anyone.

by - Verified Customer December 01, 2016

I live in Kansas City and my daughters car broke down outside of Little Rock. AAA had it towed to Parkway Automotive. I can't say enough good about Parkway's team. When you're worried about your little girl far away, it's nice to know there are honest guys out there that will help. Thank you Parkway Automotive Service team. A+ Rating from me. Bill Nigro

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by - Verified Customer November 30, 2016

Everything was fine and Curtis was extremely helpful.

by - Verified Customer November 29, 2016

Great!

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by - Verified Customer November 29, 2016

Good job.

by - Verified Customer November 29, 2016

I have been having all my vehicles repaired and serviced for quite some time at parkway automotive and I have always been satisfied with the service and price of the work that has been done. I will continue to bring my vehicles to parkway automotive.

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by - Verified Customer November 28, 2016

Curtis was very nice and helpful. Will absolutely come again.

by - Verified Customer November 27, 2016

We've been customers for years and still think they are the best!

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by - Verified Customer November 24, 2016

A.J and the rest of the staff are always available and anxious to diagnose, explain, and correct issues. I highly recommend their service.

by - Verified Customer November 20, 2016

Great!

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by - Verified Customer November 17, 2016

I wasn't sure about the pricing of the parts, it seemed high. But then again I'm not entirely sure about the nature of the parts that were needed so I'm trusting y'all's judgement on that.

by - Verified Customer November 17, 2016

The service adviser are excellent. I did have a problem with the job that caused me to return the car a few days later to get it fully resolved.

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by - Verified Customer November 15, 2016

All the folks at Parkway take very good care of us.

by - Verified Customer November 15, 2016

Very good experience!

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by - Verified Customer November 10, 2016

Friendly, courteous and honest.

by - Verified Customer November 09, 2016

I am very happy to have found you and have been pleased with staff and the work done each time I have come in. THANK YOU!

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by - Verified Customer November 07, 2016

Everyone who works there is very nice! Curtis went out of his way for me.

by - Verified Customer November 02, 2016

Curtis is really good to deal with.

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by - Verified Customer October 07, 2015

I've trusted them to do good work since the start of their business.

by - Verified Customer October 06, 2015

My experience has been excellent. The mechanics are thorough and I trust the findings reported to me. The integrity of Mike and his office is second to none.

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by - Verified Customer October 05, 2015

Great, friendly service.

by - Verified Customer October 02, 2015

AJ and Curtis and the rest of the crew always take good care of our cars. Chester is very friendly, and I love that he is available to drive me to where I need to be when I drop my car off. They remember me by name and take time for a friendly chat, and they explain everything to me so I'll know why they recommend work and how critical (or not) it is. They don't recommend work when it's not needed, but they may let me know that something will be coming up later (such as when the treads are getting low but it's not yet time to replace the tires).

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by - Verified Customer September 30, 2015

They do good work, are very professional and friendly.

by September 29, 2015

They seem to have communication issues between customers and employees.

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by - Verified Customer September 25, 2015

High costs.

by - Verified Customer September 23, 2015

Mike and his employees are good people who provide great service.

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by - Verified Customer September 23, 2015

Prices seemed very high.

by - Verified Customer September 22, 2015

They always take good care of me and my car.

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by - Verified Customer September 22, 2015

Always friendly, trustworthy, competent.

by - Verified Customer September 18, 2015

I can trust Parkway Automotive to take care of my car...and me.

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by - Verified Customer September 18, 2015

I like the personal service.

by - Verified Customer September 18, 2015

I have already referred my friends. I had a good experience.

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by - Verified Customer September 17, 2015

Quality service each time.

by - Verified Customer September 14, 2015

Too expensive compared to other mechanics. I was also told I needed multiple things worked on including draining my ac system and refilling refrigerant when as an AC tech I know it's a sealed system that unless has issues or leaks, never needs drained and refilled. Rip off

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by - Verified Customer September 14, 2015

Excellent service, staff and owner.

by - Verified Customer September 10, 2015

Each time, the experience from top to bottom, every person, conversation, attention to detail, work done on car, and relationship with each--them to me, me to them--so good! I appreciate the time they give to my car and to me.

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by - Verified Customer September 10, 2015

Great friendly service. Reliable and trusted auto service.

by - Verified Customer September 09, 2015

All of my visits have been easy and professional.

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by - Verified Customer September 09, 2015

The service was very good, reasonably priced and they did the work they said they would do.

by September 08, 2015

Great customer service--responsive--not condescending when explaining the service that needs to be provided.

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by - Verified Customer September 08, 2015

We've always received good service from Parkway. Even when there have been issues, someone has worked to help us resolve them. We have felt, though, that the service we receive now is not always at the level it has been in the past.

by - Verified Customer September 04, 2015

I've been a customer for over 15 years & have been pleased with their service.

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by - Verified Customer September 03, 2015

Thorough car inspection, friendly sales reps, customer-centered services.

by - Verified Customer August 21, 2015

They did what others couldn't in my time of need.

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by August 21, 2015

They did a great job, and they were very upfront about cost before servicing my vehicle, which I really appreciated.

by - Verified Customer August 20, 2015

While they are nice and friendly they have horrible communication.

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by August 18, 2012

I think they are certainly the nicest people I've ever met in the auto repair industry.

by - Verified Customer August 17, 2012

Their shuttle service is very convenient and I'd also say that they do good work but they're a bit pricey.

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by - Verified Customer August 09, 2012

The only negative I can say about Parkway Automotive is that they always recommend repairs for my 9 yr vehicle (164,000 mi) as if it were a new vehicle. I always weigh investing in repairs on a vehicle that is not worth what a new one is.

by - Verified Customer August 08, 2012

Parkway automotive is an establishment that is well suited for people who are concerned with having every single thing about their automobile in 100% compliance with the high standards. I am not one of those people. I just want something that gets me from A to B. I want to do the bare minimum to make sure my vehicle goes down the road. If you're like the other people Parkway Automotive is better suited for you if your like me you just want the bare minimum.

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by - Verified Customer August 03, 2012

They were very professional, very thorough, and very accommodating. You get what you pay for. The value was great.

by - Verified Customer August 02, 2012

They were very thorough.

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by - Verified Customer August 02, 2012

The whole experience was phenomenal, no pressure, good points, gave me the facts to make the right decision on what needed to be done. It was an all around better experience than if you went to a dealership. Especially if you're an out of towner, they considered all of that, it was really nice. I would recommend them and wish they would open a shop in Charlotte, North Carolina.

by August 01, 2012

Customer transportation to home or office and back for pick up is extremely professional and convenient. Above all, no high pressure sales.

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by August 01, 2012

I was disappointed that the repairs took much longer than expected even though I told the service rep I needed my car asap. I was not offered a less expensive repair alternative until after I declined a service. By then I had made other arrangements.

by August 01, 2012

The service rep communicated well with me throughout the whole process, which i appreciated very much.

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by July 31, 2012

Did not inspire trust. I do not trust my car to them.

by - Verified Customer July 31, 2012

AAA recommend this shop and I am very pleased with the work.

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by - Verified Customer July 27, 2012

They're really nice people. They do a really good job and I trust them.

by - Verified Customer July 25, 2012

Bob was my driver and he just made my day. You guys go out of your way to give good customer service. VERY IMPRESSIVE and appreciated.

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by July 24, 2012

I Think the service there is excellent. The friendliness and how quickly they work on your car is excellent. I think the provision of transportation to and from your home if you need that is a wonderful feature that I regularly use. I believe the staff is extremely courteous. I've always been pleased with anything I've ever had done at the shop. Their prices seem high on some things.

by - Verified Customer July 21, 2012

Excellent. They have been easy to work with for many years. Customer service is always quite good and I think it's important that they are very fair about their service. They don't do repairs just to make money.

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by - Verified Customer July 19, 2012

I still have some problems and no money left

by - Verified Customer July 11, 2012

Great service with employees that had knowledge to explain their work.

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by - Verified Customer July 11, 2012

Mike and his staff are very knowledgeable and courteous. They have your best interests and bottom line at the forefront of their concerns!

by - Verified Customer July 06, 2012

Great customer service!

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by July 06, 2012

cost of labor is ridiculous

by - Verified Customer June 22, 2012

The staff is very friendly and they do great work.

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by - Verified Customer June 21, 2012

I have been satisified each time I've had servicing or repair work done on several cars. The staff is knowledgable and courteous and price seems to be fair.

by - Verified Customer June 20, 2012

AJ is great to deal with as well as the other staff members. Service is a bit pricey, with that said the work that was performed on my car was impeccable.

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by - Verified Customer June 18, 2012

I am extremely satisfied with my experiences at Parkway and do not hesitate to bring my car to you for routine maintenance or special needs.

by June 09, 2012

Had an unusual issue that developed from a previous repair that they took the time to diagnose and solve and were very fair on the charges.

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by - Verified Customer June 09, 2012

Parkway personnel is professional and personable. They work very hard to accommodate my work schedule and provide shuttles for customer service. First rate in customer service.

by June 01, 2012

They were very kind and informative and I liked their service very much. There was always something that needed to be done though, and perhaps that is just the way it is.

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by - Verified Customer May 24, 2012

They always accommodate my schedule. Clean facility, friendly professional staff at a fair price

by - Verified Customer May 16, 2012

I'm extremely satisfied with the service provided by Parkway Automotive.

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by - Verified Customer May 16, 2012

Pressured to fix something that they had already "fixed" previously that should not have needed additional repair. Said they'd investigate and call back...never did.

by - Verified Customer May 10, 2012

Great service. Friendly & I trust them very much! Love the great attitudes of the service writers, worked with Ben, & liked him especially. He was very professional. Will recommend to others!

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by May 04, 2012

A little pricey yet good work. As with most places like this they will recommend lots of service you may or may not need immediately, or some you may prefer to get elsewhere.

by - Verified Customer April 20, 2012

GREAT PEOPLE and very concerned

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RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
93
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
89
CUSTOMER AMENITIES
95

Parkway Automotive Services was established in 1998 and has been providing the local community with quality automotive repairs ever since. This RepairPal Certified shop features a well trained team of ASE certified technicians who are equipped with the state of the art tools necessary to service and repair today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / unlimited-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “excellent”, “professional”, and “reliable”. A local shuttle service, loaner cars, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are also available at this RepairPal Certified shop.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Little Rock's only AAA Approved auto repair facility. A+ BBB Rating.
All services carry a 2-year/24,000 mile warranty.

Auto Service Excellence

All of the technicians at Parkway Automotive services have passed the industries' Automotive Service Excellence (ASE) test. On-going training is provided on-line at the bay, schools instructed by AC Delco, NAPA, and an in house library. In addition Mike is very serious about training. He has sent his staff as far west as Los Angeles, Phoenix, and Portland. And as far east as the Carolinas north to Chicago and St. Louis. Wherever the industry's best training is, Parkway Automotive is there. Just ask your current shop when was the last time any of their staff went to school? You might be surprised!

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Parkway Automotive Service
Why RepairPal?

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