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Orr Automotive

(909) 321-6253
57 Verified Reviews
orrautomotive@yahoo.com

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:30pm
S
Closed

ADDRESS

4701 Arrow Highway
Ste. B
Montclair, CA 91763 USA

AUTO REPAIR EXPERIENCE

  • Nathan Thompson, Owner
  • Established 2008
  • 3 Auto Repair Mechanics on Staff
  • 90 Years of Car Repair Experience

Orr Automotive Reviews

OVERALL RATING

57 Verified Reviews
5 stars
(44)
4 stars
(9)
3 stars
(2)
2 stars
(1)
1 star
(1)
by - Verified Customer September 25, 2017

I always appreciate the 'excellent
customer service' at Orr Automotive. It is like I am part of the family on the way they take personal attention in providing services.

by - Verified Customer August 29, 2017

I will say that I sympathize with whoever put that trunk hinge in, because it would have been mighty tough to work in the enclosed, hot space upside down. I know because I tried to jury rig it with hangar wire, impossible of course!

by - Verified Customer August 21, 2017

Excellent service and repairs

by - Verified Customer August 13, 2017

I dropped my car off in the afternoon and got it by the same evening. They did an alignment on it. Great job. Drives good and straight now.

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by - Verified Customer August 13, 2017

They are alway honest with you and very friendly and helpful. I highly recommend this place.

by - Verified Customer August 06, 2017

Friendly,knowledgeable, explained everything to me. No problems.

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by - Verified Customer July 25, 2017

I came in with trouble starting my car...they confirmed that I needed a new starter. Said it would take about 2 hrs. It was ready in 1 1/2 !! Great service. Thank you !!

by - Verified Customer July 19, 2017

Amazing professional shop. Excellent work and great on touching bases on whats getting done and when the car will be ready.

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by - Verified Customer June 22, 2017

Excellent customer service and attention to detail. I will continue to take my vehicles to this repair facility.

by - Verified Customer May 30, 2017

Great shop. Will use again. Recommended.

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by - Verified Customer May 09, 2017

High-quality parts and workmanship so I know get my money's worth.

by - Verified Customer April 27, 2017

Took a couple of days to fix A/C unit. Orr took care of my need for a vehicle! The car was fixed like new!

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by - Verified Customer April 06, 2017

Nate was wonderful. Broke the costs down and explained exactly what was wrong and what we were paying for.

by - Verified Customer February 27, 2017

Excellent people, excellent prices.

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by - Verified Customer February 23, 2017

This is a great shop with skilled personnel! Nate expands his service by phoning his customers with updates until the job is completed. This is a good business!

by - Verified Customer February 23, 2017

Techs were very thorough with explanations of needed work. Very happy.

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by - Verified Customer February 23, 2017

Repair was expensively misdiagnosed. Thank goodness I took it for a second opinion where the correct repairs were completed for much less.

by - Verified Customer February 15, 2017

Knowledgeable, friendly, trustworthy.

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by - Verified Customer February 13, 2017

The team at Orr got what I needed to get back on the road quickly and at a fair price. I'll be back for sure!

by - Verified Customer January 24, 2017

Very professional.

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by - Verified Customer January 15, 2017

My car recently had extensive repair work done by Orr Automotive Shop. I am satisfied with the repairs. This business is a good and professional automotive repair shop.

by - Verified Customer December 29, 2016

Great oil change, I come here all the time!

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by - Verified Customer December 15, 2016

Orr Automotive is the very best place in this area to have your cars serviced. They are honest, trustworthy and dependable. Merry Christmas!

by - Verified Customer November 29, 2016

Had to wait on car for synthetic oil change. Had an appointment and was in and out in 45 minutes. Excellent!

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by - Verified Customer November 17, 2016

Work done quickly and correctly.

by - Verified Customer November 06, 2016

Although the car was not ready when promised (mostly due to another service inspectors taking a long time to approve repairs), they helped upgrade and extend my rental car.

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by - Verified Customer November 02, 2016

I brought my car in with an engine misfire, they diagnosed the problem, explained the situation and cause, and fixed it quickly. My car has been running great with no misfires. They call to keep me updated during the repair process and I really like that I'm in the loop and I know what's going on. Real friendly and honest guys.

by - Verified Customer September 06, 2016

Great visit.

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by - Verified Customer September 01, 2016

Excellent customer service.

by August 29, 2016

Very helpful and after spending a lot of money they didn't charge us labor for another minor job. Appreciated that.

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by - Verified Customer August 25, 2016

Great experience!

by - Verified Customer June 24, 2015

Everyone is friendly and they do a good job on my car. We work in the same building. We are in the same complex. I know the guys who work there.

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by - Verified Customer June 23, 2015

It was very thorough. They told us that they would get it done soon. They told us what needed to be replaced and were very thorough.

by - Verified Customer June 23, 2015

I just enjoyed the service. It was quick and easy, and it was nice.

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by - Verified Customer June 21, 2015

They are an honest shop, they do very good work.

by - Verified Customer June 18, 2015

They were able to diagnose my problem without costing me a lot of money.

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by - Verified Customer June 16, 2015

They did a good job on all of the work they have done for me. They are very helpful and they offer me a ride home if the work will take a while.

by - Verified Customer June 14, 2015

They were honest and they were able to fix the problems I was having with my vehicle.

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by - Verified Customer June 14, 2015

I love their service. It is efficient. The customer service. They're helpful.

by June 14, 2015

Good service, I feel like they had a good price. The mechanic in charge was attentive and took some time to explain what is going on.

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by - Verified Customer June 12, 2015

The service was done fast, well, done at a good price. The people had a good attitude in general.

by - Verified Customer June 11, 2015

I have only been there four times. I haven't been going there long enough to give them a 10.

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by - Verified Customer June 11, 2015

They are helpful, courteous and they have very good skills and equipment.

by - Verified Customer June 10, 2015

Just good service, quoted me a price that is correct and I always get good service there.

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by June 10, 2015

I trust them and they guarantee all of their work.

by June 07, 2015

We been using them for ten years and been pleased with their service. They are very quick, good fast service.

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by - Verified Customer June 02, 2015

They are amazing, they do the job adequately and efficiently.

by - Verified Customer May 31, 2015

They got the job done. They got it done in one day even though they were short handed.

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by - Verified Customer May 29, 2015

Very open, honest disclosure. They went in and investigated some safety issues that they resolved. I told them we were on a budget and they worked on the budget we had.

by - Verified Customer May 28, 2015

They are so reliable. They guarantee their workand they are very polite. I usually handle my car but they showed me the parts and they are so trustworthy.

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by - Verified Customer May 26, 2015

I thought it was a good automotive service place. It was convenient where I used to live. The communication could have used some work.

by May 25, 2015

Very good place. Work seemed like it was done well. No complaints so far. I have had other experiences and never had a problem.

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by - Verified Customer May 22, 2015

They were just very understanding. They did a whole engine replacement on my car and I wasn't able to pay right away and they kept the car for me. I really appreciated that. They were very friendly and accomodating.

by May 21, 2015

Hard to communicate with the workers with things I questioned them on. The service wasn't great but the car is functional. Really communication with customers and mechanics.

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RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
88

Orr Automotive was established in 2008 and has been providing Montclair and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “honest”, “helpful”, “reliable”, “friendly”, and “efficient”. Saturday business hours are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

Serving the Local Communities in California. We are truly your one stop shop with the capabilities to meet all your needs.

Orr Automotive offers:

Service on all cars & trucks makes & models.
A full 24 months or 24,000 mile warranty to cover 100% parts and labor on all work performed.
We have a nationwide warranty on all of our repairs.
We offer shuttle service on any repair.
All technicians are ASE certified.
We use OEM (original parts) or better.
A clean air conditioned waiting room.

Auto Repairs:

All Makes and Models Foreign and Domestic
Air Conditioning
Cooling systems
Lube Oil And Filter
Brakes, Suspension, Tires
Transmission & Clutches
Scheduled Maintenance
Electrical Systems
Drive and Timing belts
Tune Ups, Shocks and Struts Alternators and Starters
Axles And Differentials

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Orr Automotive
Doesn't shift into overdrive. Must dri...
Needs to be Diagnosed recommend an ASE tech do so because most that lack the full Diagnosis skill will often just recommend the whole transmission. Good Luck Nate Orr Auto Montclair Ca
I contacted a towing facility and he opene...
There is usually a way to release the manual key from the FOB and there is a hidden key hole usually that will manually connect.
do you have to replace a timing belt on a ...
It has a Timing Chain so the answer is no on this year model. No service needed for a timing belt. Nate Orr Automotive

Coupons
10% off Labor up to $50
10% off Labor up to $50 not applicable with any other discounts or coupons verbal or written and must be presented at time of dropping the vehicle off. Present Coupon at the time of drop-off.
Expiration Date: 12/31/2017
Coupon data is provided by merchants. RepairPal does not guarantee and shall not be responsible for validity or accuracy of any information of the coupon. Coupon ID #1682


Map
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