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Olender's Inc. - Vernon

(860) 512-7167
80 Verified Reviews
kzagorski@olenders.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

704 Talcottville Rd
Vernon Rockville, CT 06066 USA

AUTO REPAIR EXPERIENCE

  • Ken Zagorski, Manager
  • Established 1960
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 30 Years of Car Repair Experience

Olender's Inc. - Vernon Reviews

OVERALL RATING

80 Verified Reviews
5 stars
(60)
4 stars
(18)
3 stars
(1)
2 stars
(0)
1 star
(1)
by - Verified Customer September 12, 2017

it was great, a few hiccups in the beginning, but worked out wonderfully, great team and exceptionally good service.

by - Verified Customer September 07, 2017

this shop does everything in its power to make your experience a pleasant one..and they are very knowledgable...

by - Verified Customer August 24, 2017

I have gone to Olender's twice, and both times I have been happy with the quality of service and customer care.

by - Verified Customer August 20, 2017

Good customer service, explained all repairs needed and was very honest.

Reply from Olender's Inc. - Vernon – by Olenders Vernon September 07, 2017

glad to hear John, Thank You

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by - Verified Customer August 16, 2017

Bad customer hospitality, poor ability in addressing the customer. Truly disrespectful leaving the customer dissatisfied and not willing to return

Reply from Olender's Inc. - Vernon – by Olenders Vernon September 07, 2017

sorry to hear that you did not have the best experience, please contact me @ 860-875-2517 or send me an e-mail @ kzagorski@olenders.com so that we may resolve any issues, thanks Ken

by - Verified Customer August 10, 2017

Repairs completed on time and for the cost quoted

Reply from Olender's Inc. - Vernon – by Olenders Vernon September 07, 2017

thank you Frederick

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by - Verified Customer August 09, 2017

Kind and courteous, work was explained to me in detail and questions were answered

Reply from Olender's Inc. - Vernon – by Olenders Vernon August 25, 2017

Thank You Jessica

by - Verified Customer August 08, 2017

staff were very helpful and communicated with me all through the repair work until it was completed.

Reply from Olender's Inc. - Vernon – by Olenders Vernon September 07, 2017

Thank You Jeff

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by - Verified Customer August 08, 2017

Service was as good as always. That's why I continue to use and recommend Olenders.

Reply from Olender's Inc. - Vernon – by Olenders Vernon September 07, 2017

glad all went well, Thank You Theresa

by - Verified Customer August 06, 2017

The customer rep explained the nature of the repair and all of the associated costs before work started. It was done to my satisfaction and Olender's kept in touch me to update me on progress. Very satisfied.

Reply from Olender's Inc. - Vernon – by Olenders Vernon August 25, 2017

glad to hear that you were satisfied with the repairs to your vehicle, Thank You Ron

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by - Verified Customer July 26, 2017

Consistant quality

Reply from Olender's Inc. - Vernon – by Olenders Vernon August 25, 2017

Thank You Paul

by - Verified Customer July 20, 2017

They did a great job at a decent price. We are extremely happy with their service.

Reply from Olender's Inc. - Vernon – by Olenders Vernon August 25, 2017

glad that you are happy, Thank You Todd

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by - Verified Customer July 16, 2017

I am always very happy with the work performed by Ken. It is the charges that seem to be a little high.

by - Verified Customer July 13, 2017

We have been customers for years.Olenders does good work at a fair price.

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by - Verified Customer July 12, 2017

Olender's did a fantastic job as usual. In this case, it was replacing a bad tire valve cap that I, like an idiot, had put on without noticing that it was metal and would rust to the valve. The work took about 20 minutes and cost less than I expected. I went on a long road trip the next day and didn't worry about a thing.

by - Verified Customer July 11, 2017

The brakes were replaced without any additional parts or work needed.

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by - Verified Customer July 10, 2017

We put our trust in Olender's, for repair and auto body work!

by - Verified Customer July 05, 2017

As always, excellent service and quality.

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by - Verified Customer June 15, 2017

Excellent.

by - Verified Customer June 13, 2017

I truly appreciated the HONEST assessment of work needed.

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by - Verified Customer June 13, 2017

Good work done when they say it will be done. Parts an be pricey but they stand behind work.

by - Verified Customer May 31, 2017

Courteous and respectful service without any hassles.

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by - Verified Customer May 30, 2017

Olender's repaired my brakes under warranty based on work done earlier in the year, with no question. I have no complaints about their service or professionalism.

by - Verified Customer May 29, 2017

VERY HAPPY AS USUAL.

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by - Verified Customer May 22, 2017

Never an issue.

by - Verified Customer May 16, 2017

Have been a customer for 20 years and the service is always excellent.

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by - Verified Customer May 08, 2017

We've dealt with Ken for over a decade, he is a trusted advisor for all maintenance and repairs!

by - Verified Customer May 04, 2017

Very good customer service

Reply from Olender's Inc. - Vernon – by Olenders Vernon May 19, 2017

Thank You Kim

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by - Verified Customer April 30, 2017

Never had an issue with service. Would always recommend Olenders.

Reply from Olender's Inc. - Vernon – by Olenders Vernon May 19, 2017

Thank You George

by - Verified Customer April 24, 2017

Very happy with the experience.

Reply from Olender's Inc. - Vernon – by Olenders Vernon May 19, 2017

Thank You Dan

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by - Verified Customer April 23, 2017

The replacement of the low beam bulbs was done at less than one half the estimated price.

Reply from Olender's Inc. - Vernon – by Olenders Vernon May 19, 2017

Thank You Theodore

by - Verified Customer April 16, 2017

I've never been dissatisfied. That is why we go to Olender's.

Reply from Olender's Inc. - Vernon – by Olenders Vernon May 01, 2017

Thank you Sharon

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by - Verified Customer April 12, 2017

Good

Reply from Olender's Inc. - Vernon – by Olenders Vernon May 01, 2017

Thank you John

by - Verified Customer April 11, 2017

Always have a great experience at Olenders.

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by - Verified Customer April 10, 2017

Everything was done perfectly.

by - Verified Customer April 02, 2017

Great job

Reply from Olender's Inc. - Vernon – by Olenders Vernon April 21, 2017

Thank You Robert

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by - Verified Customer March 27, 2017

The guys at Olender's are the best! I rest assured that my vehicle is going to be fixed correctly the first time. They always explain what they are going to do and it gets done! Thanks guys!!

Reply from Olender's Inc. - Vernon – by Olenders Vernon April 11, 2017

Thank You Donna

by - Verified Customer March 26, 2017

Went to Olender's for an oil change. Always have, always will. They are fairly priced and never try to sell you something you don't need. I would highly recommend them!

Reply from Olender's Inc. - Vernon – by Olenders Vernon April 11, 2017

Thank You Carol

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by - Verified Customer March 22, 2017

Excellent as always

Reply from Olender's Inc. - Vernon – by Olenders Vernon April 11, 2017

Thank You Bill

by - Verified Customer March 21, 2017

Thank you!

Reply from Olender's Inc. - Vernon – by Olenders Vernon April 11, 2017

Thank You Nicole

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by - Verified Customer March 19, 2017

Excellent service as always!! We thought my son car needed brakes but, they told us no. They are always honest in what repairs needs to be done and they will contact you before any work is done on your vehicle.

Reply from Olender's Inc. - Vernon – by Olenders Vernon April 11, 2017

Thank You Kathy

by - Verified Customer March 16, 2017

Great value

Reply from Olender's Inc. - Vernon – by Olenders Vernon April 11, 2017

Thank You Kristopher

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by - Verified Customer March 15, 2017

Would not have anyone other than Olender's service our cars.

Reply from Olender's Inc. - Vernon – by Olenders Vernon April 11, 2017

Thank You Mike and Melanie

by - Verified Customer March 15, 2017

I am always satisfied with Olenders staff work. I did not get a price estimate from another shop so I am not sure on the pricing but it wasn't an outrageous amount of money so it did not raise any concern.

Reply from Olender's Inc. - Vernon – by Olenders Vernon March 30, 2017

Thank You Xavier

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by - Verified Customer March 06, 2017

Perfect as usual

Reply from Olender's Inc. - Vernon – by Olenders Vernon March 30, 2017

Thank You Allen

by - Verified Customer March 05, 2017

very satisfied

Reply from Olender's Inc. - Vernon – by Olenders Vernon March 27, 2017

Thank you William

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by - Verified Customer February 28, 2017

I just had oil change but everything was good

Reply from Olender's Inc. - Vernon – by Olenders Vernon March 27, 2017

Thank you Nicole

by - Verified Customer February 20, 2017

Always excellent setvice

Reply from Olender's Inc. - Vernon – by Olenders Vernon March 27, 2017

Thank you Jerry

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by - Verified Customer February 20, 2017

Awesome shop! Quality work with proactive customer service. Best place I've ever brought my car.

by - Verified Customer February 19, 2017

Finished ahead of schedule (took me in early). Bill was lower than I anticipated. Two thumbs up!

Reply from Olender's Inc. - Vernon – by Olenders Vernon March 27, 2017

Thank you Kevin

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by - Verified Customer February 16, 2017

Olenders does good quality work at a fair price. I've been going there for years, and would never go anyplace else.

Reply from Olender's Inc. - Vernon – by Olenders Vernon March 27, 2017

Thank you Barbara

by - Verified Customer February 16, 2017

I had my Jeep in the Jeep dealership shop for a recall fix and they told me I needed about $3,400 in more repairs. I knew right then that I was taking my Jeep to you as I trust you to only do what it really needs and not anything else.

Reply from Olender's Inc. - Vernon – by Olenders Vernon March 27, 2017

Thank You Scott

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by - Verified Customer February 13, 2017

Even when it's something small I take my car to Olender's because I know I'll get great service.

Reply from Olender's Inc. - Vernon – by Olenders Vernon March 27, 2017

Thank You Elizabeth

by - Verified Customer February 05, 2017

I was very pleased that our car was fixed while we waited-we expected a few days without our car, but due to the excellent work of your mechanics, we were able to get our car repaired right away-thank you

Reply from Olender's Inc. - Vernon – by Olenders Vernon March 27, 2017

Thank you Judith

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by - Verified Customer February 01, 2017

Always courteous , service department explains service needs well.

Reply from Olender's Inc. - Vernon – by Olenders Vernon March 27, 2017

Thank you Karen

by - Verified Customer February 01, 2017

The service staff are friendly to talk to and give honest opinions about the work that needs to be done. We have been pleased with the service for many years.

Reply from Olender's Inc. - Vernon – by Olenders Vernon March 27, 2017

Thank you Jennifer

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by - Verified Customer January 16, 2017

Friendly service. Repair done in timely manner. No unexpected surprises. Followed up via text to make sure repair still satisfactory.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Bill

by - Verified Customer January 15, 2017

I am always pleased with the polite and professional attitude of Ken in Service.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Jan

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by - Verified Customer January 12, 2017

Ken and his service men helped me out of a jam by taking my car in for repairs right away!! Olender's is the best, I'd never consider going anywhere else!!

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Joe

by - Verified Customer January 09, 2017

I had my muffler replaced by Olender's recently. The service was great and the car is running good as new.

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by - Verified Customer January 08, 2017

Great service!

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Ken

by - Verified Customer January 05, 2017

Excellent service!

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Laurie

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by - Verified Customer December 27, 2016

Prompt courteous service as always.

by - Verified Customer December 19, 2016

Excellent service, reasonable prices, and a trustworthy staff.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Kaitlyn

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by - Verified Customer December 14, 2016

Have used them for many years.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 13, 2017

Thank You Joe

by - Verified Customer December 14, 2016

Excellent service, polite staff, awesome owner who knows his clients by name.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Ed

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by - Verified Customer December 13, 2016

GREAT!

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Mick

by - Verified Customer December 12, 2016

Excellent Always fair but expensive for me on a Small Budget.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Tommy

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by - Verified Customer November 13, 2016

Dan was very thorough, prompt, and reassuring while giving us a quote on an auto body repair. He also answererd all of our questions and addressed all of our concerns.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Darcy

by - Verified Customer November 06, 2016

Everything was taken care of.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Jeff

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by - Verified Customer November 03, 2016

I brought my truck in because the brake lines failed and were leaking. I used Olender's because I have used them before and have always found them to be fair. They recommended replacing all of the lines, as all were rusty. They complete work on time and in budget. One minor issue, rear brake is still dragging and needs to be looked at.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Bill

by - Verified Customer October 31, 2016

I walked in without an appointment but they managed to take care of my car in minutes.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You John

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by - Verified Customer October 24, 2016

Olender's switched over my all-season tires to my snow tires. They picked my snow tires out for me because I trust them. And now my car handles great in snow and ice. I trust them and they keep my car in great shape.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 13, 2017

Thank you Beth

by - Verified Customer October 02, 2016

Very easy to make an appointment. Feel service was done well and gave me a deal on amount paid, compared to last time.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Melanie

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by - Verified Customer September 12, 2016

Prompt, excellent service with a reasonable price.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Elizabeth

by - Verified Customer September 08, 2016

Great!

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Catherine

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by - Verified Customer August 07, 2016

Excellent service, responsive & trustworthy.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Tom and Joan

by - Verified Customer June 16, 2016

Friendly, knowledgeable and quick.

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by - Verified Customer June 13, 2016

Always good service.

Reply from Olender's Inc. - Vernon – by Olenders Vernon February 14, 2017

Thank You Robert

1 verified customer did not leave comments but provided this rating:
by Robert

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
93

Olender's Inc was established in 1939. It made a successful transition to its third generation in 2000. The Vernon location offers a team of technicians with an excellent mix of experience, ongoing training, and ASE certifications, They are equipped with the tools and diagnostic equipment necessary for today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by an industry leading 24-month / 24,000 mileage warranty. Our survey of their recent customers revealed a group who enthusiastically describe the team here as “excellent”, “awesome”, “knowledgeable”, “friendly”, and "trustworthy". A local shuttle service, Enterprise rental cars onsite, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • AAA Member Discount
  • Child Friendly
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • NAPA

MESSAGE FROM THE SHOP

We are Olenders Inc, serving the Vernon Ct area since 1939.
WE ARE A NAPA AUTOCARE CENTER AND ALL REPAIRS CARRY A NATIONWIDE WARRANTY.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Olender's Inc. - Vernon
Check engine light came up as I changed th...
P0560 code is for an interruption in the engine control module back up power supply, that code could be cleared and if it will not clear or comes back then there may be an issue with the back up power supply to the ecm and would need to diagnose that problem
My anti theft shut engine down. When I tu...
When you turn the key on does the theft light flash or is it on solid, if it is solid the theft system is working normally and the vehicle should start, if it is flashing there may be a theft/ security issue, also try another key, may be a faulty key. Possible if you are just hearing a click noise the starter motor may be faulty.

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