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NWA Auto Shop

(479) 802-3648
44 Verified Reviews
nwaautoshop@gmail.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

1614 S 8th St
Southgate Shopping Center (In the Alley)
Rogers, AR 72756 USA

AUTO REPAIR EXPERIENCE

  • Sharon O'Dell, Owner
  • Established 2013
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 35 Years of Car Repair Experience

NWA Auto Shop Reviews

OVERALL RATING

44 Verified Reviews
5 stars
(37)
4 stars
(4)
3 stars
(0)
2 stars
(0)
1 star
(3)
by - Verified Customer October 06, 2016

Excellent all around. Kevin and his team made an unfortunate vehicle repair into a great experience!

by - Verified Customer October 02, 2016

Really knowledgeable & resourceful!

by - Verified Customer October 02, 2016

Very Knowledgeable and caring.

by September 26, 2016

I'm not going to bad mouth the company ....but I will not go back.

Reply from NWA Auto Shop – by ConverseNation April 19, 2017

We do our best to resolve a customers concern with as little cost to the customer as we can. If we don't reach that goal with every customer, it is usually due to a miscommunication or a concern with more than just one contributing factor. We find that most unsatisfied customers are one's that haven't returned to us after a repair or service to let us know that we didn't meet their expectations. For that we are sorry and regret that we were unable to find a more satisfactory resolution. -JKC

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by - Verified Customer September 19, 2016

Excellent customer service.

by - Verified Customer September 12, 2016

Went in to make an appointment to have a hose put on and he said hey just pull it up here and in 5 minutes the mechanic had the hose on. Great work and very efficient. Would definitely recommend them.

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by September 11, 2016

I have been a customer for over a year. I feel I get good service. The staff is always friendly and helpful. They remember my car and it's quirks. Pricing is reasonable.

by - Verified Customer September 08, 2016

Always top notch service and solutions.

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by - Verified Customer August 18, 2016

The last honest mechanic on earth.

by - Verified Customer August 15, 2016

Very customer based service. Great service. Great Techs.

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by - Verified Customer August 10, 2016

Excellent. They really went the extra mile.

by - Verified Customer August 09, 2016

Great service.

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by - Verified Customer August 07, 2016

Kevin never disappoints! He has done many repairs and done the well. If he does not know the answer he consults experts who do to make sure my car is repaired right. NWA Auto is the best.

by - Verified Customer August 04, 2016

Amazing service. Going through tough times personally and was able to get great and fair prices. Very quick at responding and customer service is great. I have been in northwest Arkansas since 1989 and they are the best I have used.

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by - Verified Customer July 21, 2016

Great job.

by - Verified Customer July 13, 2016

Kevin and the whole gang at NWA Auto Shop are always great to work with. They answer all my questions and help me figure out the best course of action and I don't feel like they are ever going to overcharge me. Highly recommend them to anyone for auto service :)

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by - Verified Customer July 07, 2016

Great service!

by - Verified Customer July 06, 2016

friendly to work with and cooperative in explaining the problem.

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by - Verified Customer June 28, 2016

Great.

by - Verified Customer June 11, 2016

Excellent service, quality work.. I don't plan on going anywhere else.

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by - Verified Customer June 01, 2016

Immediate service with a smile.

by - Verified Customer May 30, 2016

These people know their stuff and are some of the nicest most helpful people you will ever meet!!!!!! All of my business will be here from now on.

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by - Verified Customer May 28, 2016

I took my vehicle in and was told to expect transmission issues. Sure enough in less than two weeks what was explained would happen came to pass. I have scheduled an appointment to get the problem solved. It was nice to actually be informed of a pending problem that came to pass, instead of being "Warned" of all manner of things that never happen when I have gone other places.

by - Verified Customer May 27, 2016

These guys are awesome!

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by - Verified Customer May 20, 2016

After another shop had wasted a month of my time without working on my car, NWA Auto Shop rose to the challenge.

by - Verified Customer May 14, 2016

All facets and options of repair explained I was allowed to make choices on our pair that I needed to have it done in a timely fashion.

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by - Verified Customer May 13, 2016

Friendly honest people always willing to help. The work was done on time and professionally, I will be back and refer my friends!

by - Verified Customer May 11, 2016

Kevin and his team work to diagnose the problem, then give you pressure free options to make or delay making the repairs. Very fair labor prices and GREAT customer service!

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by - Verified Customer May 11, 2016

Kevin and Sharon are great folks and provide great service. Always satisfied. My first choice for auto repair.

by - Verified Customer April 30, 2016

Fabulous customer service. Kept me in the loop and followed up with questions and gave great suggestions. Best experience with a car repair shop.

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by - Verified Customer April 26, 2016

They have special discounts for veterans. They are honest about parts. They don't try to sell you things that you don't need. Kevin is #1.

by - Verified Customer April 18, 2016

I bought a part to have put on my vehicle. They didn't put the wheel bearings on. He handed them back to me. He stopped working on my vehicle and took a break.

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by - Verified Customer March 31, 2016

Always honest, competent, friendly, helpful.

by - Verified Customer March 27, 2016

I didn't like it. I don't think they knew what they were doing. They didn't know what they were doing on my car.

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by - Verified Customer March 25, 2016

They took care of every problem we had. We were very satisfied. They are very friendly. They worked very well with us. We were very happy with them.

by - Verified Customer March 22, 2016

They are wonderful and fantastic. They care about their customers.

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by - Verified Customer February 03, 2016

Excellence. Enough said. ; )

by - Verified Customer January 26, 2016

Excellent customer service, everything is explained both ahead of time and while the repairs are ongoing, and within the budget that you expect based on the initial look over of the car.

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by - Verified Customer January 22, 2016

They are extremely nice.

by January 16, 2016

Great, quality, fast work!

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by - Verified Customer January 06, 2016

Extremely happy, awesome experience.

by - Verified Customer December 28, 2015

They are very informative.

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by - Verified Customer December 24, 2015

Very accurate in their work, very friendly, keeps you updated on your vehicle, and very reasonable,

by - Verified Customer December 19, 2015

Completed work requested.

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RepairPal Scorecard
91
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
78
CUSTOMER SERVICE
96
CUSTOMER AMENITIES
93

NWA Auto Shop has been serving the community of Rogers and the surrounding area since 2013. During this time, they have developed a loyal following of satisfied customers who described this shop to us as "honest”, “fantastic”, “friendly”, “awesome” and "professional". This location features a team of automotive professionals with an excellent mix of experience, ongoing training, and ASE Certifications. An investment in the necessary tools and diagnostic equipment helps make them capable of repairs ranging from minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • Car Delivery
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Military Discount
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA

MESSAGE FROM THE SHOP

We strive to be knowledgeable and provide quality work. Our Environment is a clean and friendly one. We work on the latest models and those that provided us memories growing up. You wont be pressured into buying something you don't need. Our goal is to keep your car working safely and reliably. If you want the convenience and comfort items fixed, we can do that also. We listen to your concerns and address each one in a timely and budget conscious manner. Our Technology allows us to give you updates on any service by Text/SMS or Email. With our Digital Video Inspections you can experience exactly what the Technician sees and hears. Approve/Decline options for each concern you have. No need to play phone tag or catch up on missed calls. Today's vehicles are full of technology and we use technology to make the maintenance and upkeep simple and precise. We are constantly looking for new ways to improve ourselves.
MyCarFax.com & RepairPal Certified

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by NWA Auto Shop
Not go over about 2500 rpm unless pushed t...
Without seeing the vehicle, and if there is no check engine light, I would start with maintenance items first. Change the fuel filter, Air Cleaner and check the spark plugs. These items don't have sensors directly monitoring their efficiency. You can usually get a much better diagnostic taking your vehicle into a shop and having it checked over. Hope this helps some.
ive pulled codes c1264,c1265,c1267,c1268,c...
This is Kevin with NWA Auto Shop. Without seeing the vehicle, I can only theorize. Based on the limited information given, these are my thoughts.
A) Those seem to be wheel speed sensor codes. I would have the braking system checked out. Could be a loose connection or dirt/debris (mud) can cause the signals to get be erradic.
Thanks,
Kevin
Changed passenger front tire an then this ...
This is Kevin with NWA Auto Shop. Without seeing the vehicle, I can only theorize. Based on the limited information given, these are my thoughts.
A) There is just not enough information here to assist you. The only thing I can think of is that the tire blew out and a piece of the tire cause damage to some electrical component. Would need to see the vehicle to even have a clue which direction to point you.
Thanks,
Kevin
They all quit at the same time last night....
This is Kevin with NWA Auto Shop. Without seeing the vehicle, I can only theorize. Based on the limited information given, these are my thoughts.
A) Sounds like a component that controls more than one circuit failed. There are relays that send power out to different circuits. Often times located under the hood. Check owners manual for the different circuits connected to a single relay and see if it is the cause. You can swap matching relays around and see if the affected systems change.
Thanks
My '03 trailblazer has begun having so...
This is Kevin with NWA Auto Shop. Without seeing the vehicle, I can only theorize. Based on the limited information given, these are my thoughts.
A) The brake pads have a lining that allows them to dissipate heat. When this lining is worn off you are left with the metal backing plate contacting the metal rotor. When this happens they can fuse together. When this happens it literally locks up the wheel so it can't spin. With enough force (giving it gas) it can break free and the vehicle will start to move again. You need to get the rear brakes serviced before driving it more as this is very unsafe. In regards to driving in 4 Wheel Drive (Lo or High) this should only be done on loose (gravel, dirt, mud, etc) ground conditions, never on dry pavement. AWD drive and 2Hi are fine on dry pavement. As for noises they are usually not supposed to be excessively loud. There is a procedure for changing the different drive axle configurations and the owners manual will indicate which noises are normal.
Kevin
Give it gas it almost dies out I've ch...
This is Kevin with NWA Auto Shop. Without seeing the vehicle, I can only theorize. Based on the limited information given, these are my thoughts.
A) Sounds like a timing issue or maybe even a dirty fuel filter. There are several things that would need to be looked at to diagnose this.
Kevin
Ok so i was driving my pathfinder the othe...
This is Kevin with NWA Auto Shop. Without seeing the vehicle, I can only theorize. Based on the limited information given, these are my thoughts.
A) Is the belt okay? Have the battery charged then tested. Recheck the Fuse block to be sure something didn't come loose.
Kevin
Car has 105,873 miles , Fluid changed at 8...
This is Kevin with NWA Auto Shop. Without seeing the vehicle, I can only theorize. Based on the limited information given, these are my thoughts.
A) There is now way for me to know your level of mechanical ability or the tools you have at your disposal. Changing the speed sensor is not difficult as compared to doing a timing belt or chain. However, with the proper information researched you should be able to do it with basic wrenches and tools.
Kevin
When I purchased the car the car dealershi...
This is Kevin with NWA Auto Shop. Without seeing the vehicle, I can only theorize. Based on the limited information given, these are my thoughts.
A) Call the locksmith you used before and see if he can recut the key again at a lesser expense or have two keys made this time so you have an extra. I believe there is a chip that needs programmed to the vehicle.
Kevin
are they different? where is a scematic s...
This is Kevin with NWA Auto Shop. Without seeing the vehicle, I can only theorize. Based on the limited information given, these are my thoughts.
A) I would look for a picture or diagram online usually your new pump has the diagram on it also. Most fuel pumps have a supply, return and vapor line. They tend to line up with where they should be on their own or only connect one way. The manufacter usually has a tech line that can help also for after market items.
Kevin

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