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Northbay Automotive

(707) 419-3276
87 Verified Reviews
northbayautomotive@att.net

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

929 Petaluma Blvd S
Petaluma, CA 94952 USA

AUTO REPAIR EXPERIENCE

  • Michael Stauber, Manager
  • Don Reid, Service Manager
  • Established 1989
  • 2 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 36 Years of Car Repair Experience

Northbay Automotive Reviews

OVERALL RATING

87 Verified Reviews
5 stars
(58)
4 stars
(20)
3 stars
(9)
2 stars
(0)
1 star
(0)
by - Verified Customer May 09, 2017

Well-organized technicians' workplace, very efficient customer service with friendly, informative explanations from service manager Don.

by - Verified Customer April 18, 2017

Great Job

by - Verified Customer March 29, 2017

Great service always fair and easy to do business with.

by - Verified Customer March 27, 2017

Great experience all-around.

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by - Verified Customer March 21, 2017

As always, Mike, Don and the crew gave me good service, found a safety item that needed to be repaired (tail light out), and advised me of future needed service and repairs.

An excellent experience!

I'll miss you guys.

by - Verified Customer March 20, 2017

The folks at North Bay Auto always do a little above and beyond what is expected. I have been taking my cars to this place for nearly 20 years. I trust them implicitly.

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by - Verified Customer March 08, 2017

Great service, and they communicated well through the whole process.

by - Verified Customer March 05, 2017

Excellent service. My car wouldn't start one morning, they fixed it the same day, checked some other concerns I had, explained everything, treated me very well, and gave me a fair price. Very happy!

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by - Verified Customer February 28, 2017

Everything was great except they quoted me $158 before inspecting my car to see what the problem was. It could of taken them 5 minutes or 5 hours, that fee wasn't really explained to me.

by - Verified Customer February 27, 2017

Courteous and honest work.

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by - Verified Customer February 21, 2017

I have used Northbay for maybe 20 years. They are excellent and easy to use

by - Verified Customer February 16, 2017

The work on my car was actually completed a few hours early!

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by - Verified Customer February 14, 2017

Great job as usual.

by - Verified Customer February 13, 2017

Very friendly and up-front with everything. I was happy with my visit, and would go back again.

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by - Verified Customer January 31, 2017

Don Reid was amazing. He is friendly, upbeat and was helpful in diagnosing the problem. And when I presented extended warranty information, he went to the mat for me and had the insurance company cover an amazing amount of the bill and labor. Great Job, Don and Northbay Automotive!! Thank you!

by - Verified Customer January 30, 2017

I love you guys! Great pricing and service for what I need. Thank you!

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by - Verified Customer January 02, 2017

Every time we take a car to this shop, my husband has a few ideas of what the problem may be. And each and every time, even though they could pick the most expensive issue and say it was that one, they simply fix what is needed, and never even think twice about over-charging us. Sure, these guys may be a bit more for an oil change or for tires than the box stores, but trust me, it's well worth it as they are always there for us.

by - Verified Customer December 29, 2016

This was my first time to Northbay Automative and had a Smog test. I thought the price a little high, but the work was very satisfactory.

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by - Verified Customer December 28, 2016

Love you guys. Thank you for the great service.

by - Verified Customer December 21, 2016

A+
Great job

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by - Verified Customer December 19, 2016

They were very accommodating in getting my repair done ASAP.

by - Verified Customer December 19, 2016

Very satisfied. Professional demeanor.

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by - Verified Customer December 15, 2016

I made an appointment for work. The vehicle was ready early.

by - Verified Customer December 12, 2016

Don and Mike run a first class shop.

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by - Verified Customer December 08, 2016

I liked that the final price came down from the estimate.

by - Verified Customer December 05, 2016

I had a great experience, they were extremely friendly and even gave me a ride to work when I dropped off my car. That was a really big deal for me. I felt I could trust their expert opinion and will definitely be making them my new place for car repairs, thank you!!

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by - Verified Customer December 04, 2016

Good work!

by - Verified Customer December 01, 2016

Friendly, fast and very competent service!

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by - Verified Customer December 01, 2016

Thanks for your service!

by - Verified Customer November 30, 2016

It was nice, I called one day ahead was scheduled for the next morning. The service was quick - maybe 45 minutes. I sat and read a magazine, and next thing you know, it was done. Thank you.

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by - Verified Customer November 16, 2016

Quality service, as usual!

by - Verified Customer November 14, 2016

They were able to diagnose the problem, communicated the problem and estimated cost with me, then fixed the problem.

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by - Verified Customer October 11, 2016

We always take our truck to Northbay. The service is fast and the prices are fair. Thank you, Don, for your gracious service!

by October 07, 2016

Good service and friendly staff. They found a slow leak in the rear tire, and did an oil change.

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by - Verified Customer October 05, 2016

Fast. Friendly. Good work at a reasonable price.

by - Verified Customer September 27, 2016

Northbay Automotive has been servicing my cars for well over a decade. My last experience involved a rattling noise from under the car. They took it in immediately and fixed a broken exhaust pipe hanger. As I was scheduled to make a long drive within days, their promptness made a real difference to me.

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by September 26, 2016

Great

by - Verified Customer September 23, 2016

Northbay helped us out when our motorhome developed multiple engine problems at the same time. We were 2000 miles from home and they worked us in and fixed everything. Very professional and caring owners and technicians. You can trust this shop!

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by - Verified Customer September 23, 2016

Service was great.

by September 22, 2016

Service is always thorough.

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by - Verified Customer September 19, 2016

We have been a long-time customer. They do excellent work and are always there when you need them.

by - Verified Customer August 19, 2016

Thorough, on time work, friendly, no pricing surprises. They communicate well.

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by - Verified Customer August 18, 2016

I brought my car in for regular servicing. I always bring my car in on Fridays at 8 am. Generally I go next door to Mr. Moms to have breakfast while my car is being serviced. My car is usually ready within an hour. Don and Mike are very friendly and courteous.

by - Verified Customer August 17, 2016

Great local shop.

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by - Verified Customer August 16, 2016

Quick. Reasonable price. Professional service.

by - Verified Customer August 15, 2016

Excellent service. I wish they could have taken my car earlier, but this was totally understandable, as I had not had the time to schedule an appointment.

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by - Verified Customer August 12, 2016

Good dependable service

by - Verified Customer August 05, 2016

Good.

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by - Verified Customer August 02, 2016

All went well. No surprises. Don always takes notes of little concerns I have and often deals with them personally.

by - Verified Customer July 20, 2016

Work done as discussed.

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by - Verified Customer July 15, 2016

They are honest, regardless of how much they may or may not be able to charge.

by - Verified Customer July 07, 2016

Very trusted mechanic, reliable, friendly and reasonable rates

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by - Verified Customer July 06, 2016

They are so helpful. I had a last-minute issue with my car and they fit me in and did what they could in the situation. They are very accommodating, practical, and super nice.

by - Verified Customer June 29, 2016

Very good. Prompt, attentive, honest service. A bit more than I expected to pay, but the quality and trust you have with them is worth it

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by - Verified Customer June 29, 2016

Excellent service

by June 29, 2016

They give prompt, excellent service

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by June 24, 2016

Great help in pre-purchase inspection

by - Verified Customer April 14, 2016

Everyone is friendly and they work quickly and do a good job!

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by - Verified Customer April 13, 2016

My 2 experiences with the shop have been favorable.

by - Verified Customer April 11, 2016

Good service, professional. Fair & honest pricing.

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by - Verified Customer April 07, 2016

They go out of their way to inform me of any issues or upcoming issues. This is very helpful in budget planning.

by - Verified Customer April 05, 2016

I don't recommend things very often but if someone happened to be i need of a mechanic i would tell them about Northbay and that they have been good.

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by - Verified Customer March 31, 2016

I've received consistently excellent service and recommendations from this shop, at reasonable costs.

by - Verified Customer March 25, 2016

Good service - no surprises - quality work.

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by March 25, 2016

I like their quick service.

by - Verified Customer March 24, 2016

I have been going to them for years and they have always kept my aging Toyota in excellent condition.

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by March 18, 2016

I have referred several friends and will continue to do so.

by - Verified Customer March 11, 2016

Continued excellent service.

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by - Verified Customer February 12, 2016

The folks there were very helpful and honest which is rare especially when I've dealt with repair shops.

by - Verified Customer February 04, 2016

I have always been treated with the best service and value.

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by - Verified Customer February 03, 2016

Perfect customer relations....perfect mechanical skills in the repairs.....All repairs done right the first time...reasonable pricing.

by - Verified Customer February 03, 2016

They have taken care of my vehicles for more than ten years, and in those 10+ years, there has never been a surprise. On time, every time, simply a great experience each time!

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by January 28, 2016

They provide good service at lower prices than a dealership.

by - Verified Customer January 27, 2016

They have always provided great service done correctly first visit.

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by - Verified Customer January 22, 2016

Good work.

by - Verified Customer January 21, 2016

They are excellent.

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by - Verified Customer January 19, 2016

I always have had excellent service at fair prices. Always on time. Very courteous.

by January 15, 2016

Excellent service with good mechanics and user friendly internet access.

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by - Verified Customer December 28, 2015

Timely, experienced, trustworthy.

by - Verified Customer December 18, 2015

Excellent and prompt service.

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by - Verified Customer December 11, 2015

I have always had great service. Knowledgeable mechanics and owners who do their best to accommodate my schedule.

by - Verified Customer December 03, 2015

Quality and ethical and good prices.

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by - Verified Customer November 06, 2015

Time, after time, after time, they took great care of me and my car.

4 verified customers did not leave comments but provided these ratings:
by David, John, Maurice, Aris

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
99
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
98
CUSTOMER AMENITIES
93

Northbay Automotive was established back in 1989 and has been proudly serving Petaluma and the surrounding area ever since. This RepairPal Certified shop features a very experienced and well trained team of ASE certified technicians, one of whom is an ASE Master. They are equipped with the state of the art tools and diagnostic equipment necessary for today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, to state smog inspections, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “excellent”, “trustworthy”, “knowledgeable”, “helpful”, and "professional". A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Transmission Repair
+ More

AMENITIES

  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • NAPA
  • iATN

MAKES WE SERVE

  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volvo
+ More

Map
Get Directions to Northbay Automotive
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