New Canaan Avenue Service

(203) 989-3565
32 Verified Reviews

8:00am to 5:00pm


87 New Canaan Avenue
Norwalk, CT 06850 USA


  • Douglas Dingee, Owner
  • Established 1986
  • 1 Auto Repair Mechanic on Staff
  • 1 ASE Master Auto Technicians
  • 30 Years of Car Repair Experience

New Canaan Avenue Service Reviews


32 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer July 30, 2017

Honest repair shop. They will ONLY perform needed repairs. No pressure. Will continue to take my vehicles there for repairs. Extremely pleased !!

by - Verified Customer June 02, 2017

Doug and Steve were approachable and courteous. I find the businesslike attitude very much to my liking.

by - Verified Customer May 07, 2017

I have previously used this shop before but this is the first time with Steve as the mechanic. He was good with his diagnosis and accurate with the estimate.

by - Verified Customer April 23, 2017

As always, easy to deal with, get detailed information about needed repairs and options. Great place!

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by - Verified Customer January 04, 2017

Prices have risen since Doug, the former owner left. More importantly, I was told my breaks were dangerous, which it turns out they weren't, and was quoted over $400 to get them fixed, since 'it's a Mercedes'. I went elsewhere and paid $140. Guess I am looking for a new mechanic! Where did you go Doug?

by - Verified Customer November 15, 2016

Price charged was 30% higher than estimate. Previous estimates have always been on target, so this was surprising.

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by - Verified Customer September 09, 2016

Matt and Steve give the customers the time of day and the job is done right the first time!

by - Verified Customer May 22, 2013

He went out of his way to help me. He went above and beyond. I felt like I got a good value for my money.

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by May 20, 2013

I was very happy with the jobs that they did with the repair and the decisions that they made.

by - Verified Customer May 20, 2013

The work is quick, and they're very reliable.

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by May 17, 2013

He was truthful. He did the job that he was supposed to perform. He was honest, just perfect. He performed the job correctly. He didn't take us for a ride. He was very truthful and he definitely knew his job. He was the most professional mechanic that I had met in a long, long time. I so highly recommend it. I sent two customers to him. I dropped one car off and the other recommendation dropped their car off. Two customers from that.

by - Verified Customer May 08, 2013

They have been very good to me and they do a very good job. They have been taking good care of me for years.

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by - Verified Customer May 07, 2013

Service was everything that I expected. My car was fixed. What I brought it in for was fixed and it was done within the next day of my calling.

by May 03, 2013

They performed the service. They were accommodating and very nice.

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by April 26, 2013

He is very good and helpful. He does a good job.

by April 24, 2013

He's a very good mechanic. Excellent mechanic. Very satisfied. He's a top notch mechanic. Excellent. I'm very satisfied.

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by - Verified Customer April 23, 2013

I have known the people there and they have worked on my car before. They do a good job. When they say it will be done, it's done. Great personality.

by - Verified Customer April 17, 2013

I had my car or truck fixed there half a dozen times and it's always been great. He's quick and efficient.

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by April 15, 2013

They do good work. Satisfied with what they did. Never had a problem.

by April 12, 2013

The service was great and the people were great.

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by February 15, 2013

I have been going there for a while and I get nothing but good service. All the work I have done has been done quickly and at a decent price.

by January 09, 2013

I've been using them for repairs for over ten years. They're convenient and they're very nice staff.

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by January 09, 2013

They did fine. No problems. Everything was done okay.

by - Verified Customer October 10, 2012

We have been with them for I can't tell you how many years and they have always been honest with us. Al and Doug both, so I would never not recommend them. My daughter and husband take their cars in there, and I will never say anything bad about Doug and Al. They have always been honest with my husband and I, and my daughter and her husband. They've been reasonable for us. They're a good group of guys for us to be able to take our cars to.

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by October 06, 2012

I have always used their services for gasoline and repair and I been really happy about it.

by October 03, 2012

They have done good work for me.

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by - Verified Customer September 13, 2012

I know the owner's father. They are very fair and honest.

by September 13, 2012

They were very helpful and took care of me right away. They are very friendly.

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by September 08, 2012

I have had several cars worked on there. I have always had good service there. I have been going for years.

by August 18, 2012

They just changed my oil. They called and asked if I wanted my tires rotated. I didn't ask how much. I feel that they charged to much for that.

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by - Verified Customer July 03, 2012

They are really fair. They do good work. They watch out for the customer.

1 verified customer did not leave comments but provided this rating:
by Matthew

RepairPal Scorecard


Our team found New Canaan Avenue Service, Inc. to be a well established shop servicing the community since 1986. Doug Dingee has over 30 years of automotive experience, he is an ASE Certified Master Technician. This is a 2 man shop that has had the same staff for the past 16 years. These guys are certified State of Connecticut Smog Technicians and this is a state emissions testing center. Certified shops in our network are held to a high bar from training, certification, and tenure and we found New Canaan has done what it takes to keep current with training, and has made the investment in the tools and computer diagnostic equipment needed to perform professional repairs on your late model vehicles.



  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More


  • Child Friendly
  • Early Bird Dropoff
  • Gas/Diesel
  • Heated Waiting Room
  • Se Habla Espanol
  • Shopping Nearby
  • Store
  • Wireless Internet


  • ASE Blue Seal


General repairs, specializing in computer diagnostics and emission repairs. Complete automotive service in a modern and clean facility with up to date dealer level specialized equipment. Experienced master tech with L-1 advanced performance certification. The facility is a State of Connecticut Emissions testing station and a certified repair facility.


  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by New Canaan Avenue Service
How can I set or ready one of the followin...
If you have driven for about 25 miles the monitors should have set. Now, the cat monitor needs you to drive at 50 mph for 4 miles. By then the 02 and cat will set. If not then there is something stopping the monitor from running. Without a proper diag equipment you cant tell. Make sure that whoever does check it for you is certified ASE L-1 and also a CT certified emissions repairer. Anyone with those credentials will have the proper equipment and training.
The car has lost a little bit of power and...
Looks like you have a variable valve timing (vvt) problem on the intake cam. This could be as easy as low oil or very dirty oil. It also could be an issue with the vvt solenoid or the phaser itself. If it is not the oil, a VVT solenoid is around $350.00 installed. But you need to have that checked out first. The phaser repair will be $1500.00 plus.
When check engine light is off, the car su...
Sounds like you have some type intake vacuum leak or a weak injector. O2 sensors get changed many times for the wrong reasons. If the sensor is not generating voltage, you need to determine why. A propane test will check the o2 sensor and a smoke test will check for vacuum and air inlet leaks. If those are all ok, then I would be looking at the injection system which can be tested via a injector drop test.
The cars runs, but it runs very rough. And...
The cyl with low compression should have a leak down test performed in order to determine where the compression loss is coming from. Once isolated then a proper repair course can be determined.
I replaced fuses lasted for two weeks then...
The most common issue with this system is a burned blower motor connector. Ford makes a replacement harness and connector kit that can be spliced in. You should check the blower motor for current draw in addition. Many of these blower motors draw too much current due to a low resistance issue. We normally change the blower motor along with the harness.

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