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Monument Street Auto Center

(410) 344-2580
77 Verified Reviews
garry@monumentauto.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

3700 E Monument St
Baltimore, MD 21205 USA

AUTO REPAIR EXPERIENCE

  • Garry Church, Manager
  • Established 2002
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 48 Years of Car Repair Experience

Monument Street Auto Center Reviews

OVERALL RATING

77 Verified Reviews
5 stars
(52)
4 stars
(19)
3 stars
(2)
2 stars
(3)
1 star
(1)
by - Verified Customer November 05, 2017

I've been doing with them for over a decade. Excellent service every time. I trust them totally.

by - Verified Customer October 25, 2017

Convenient but next time I think I should receive a free car wash.

by - Verified Customer October 17, 2017

excellent auto repair center

by - Verified Customer October 16, 2017

Always pleased with Monument Street Auto Center. Needed a new tire sensor/valve replaced. Sensor didn't go off/reset. Had to bring back. Garry always makes sure the customer is happy.

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by - Verified Customer October 05, 2017

Quality work performed always!

by - Verified Customer October 02, 2017

Although I think the price is a little higher than other shops not so much that I would not go because of the respect, honesty and thorough jobs the mechanics do it is worth a little more. I also work at Hopkins and my car is parked on the monument street lot so I just leave it there while I am at work and get job done while I am working. Car is always done and ready to drive off lot once I am done my days work love that convenience.

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by - Verified Customer October 02, 2017

Great shop. Always upfront and good at communicating and don't try to trick you into spending more.

by - Verified Customer September 26, 2017

I have been using Monument Street Auto for 10+ years. This past week they repaired my car, but made a mistake, which caused further damage. When I approached them about this issue, they accepted responsibility, fixed the problem, at no charge to me. I really appreciate their honesty & integrity. Their prices are very, very reasonable. I would recommend Monument Street Auto to anyone, particularly employees of Hopkins. You can drop off your car, take the shuttle to work, and have your car repaired while at work. This is a tremendous service and I strongly recommend Monument Street Auto

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by - Verified Customer September 07, 2017

Gary is wonderful! I called to ask general questions about tires. He pulled up the specs, answered my questions. Ordered the tires and had them installed the next day. Saved me about $30 off the purchase price of the tires from another location. Monument Street is convenient as well because I don't have to spend my Saturday in an automotive shop waiting for repairs. The work on my vehicle is completed while I'm at work. Awesome job guys!!

by - Verified Customer August 31, 2017

Monument Street auto got me in the same day that I called and also addressed some other concerns quite quickly before I needed to leave town.

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by - Verified Customer August 21, 2017

I use Monument for all my vehicle service needs. And recommend them to colleagues.

by - Verified Customer August 21, 2017

The experience was as usual great. Really like that they don't try to oversell things that are not the priority for bringing the car in in the first place.

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by - Verified Customer August 01, 2017

Great!

by - Verified Customer July 23, 2017

BEEN WITH THEM FOR SEVERAL YEARS. GOOD SERVICE BUT PRICES ARE STEEP. MY VEHICLE WAS KEPT FOR 5 DAY JUST TO INFORM ME THEY WERE NOT EQUIPPED TO WORK ON IT. I UNDERSTAND BUT WHY WAIT 5 DAYS

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by - Verified Customer July 17, 2017

Although Garry was absent, the shop moves professionally and maintains the same quality service.

by - Verified Customer July 13, 2017

Very professional & courteous. I always feel welcome like part of the family.

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by - Verified Customer July 11, 2017

They are very nice and professional.

by - Verified Customer June 18, 2017

Service was completed while I was at work.

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by - Verified Customer June 15, 2017

This is my second time using Monument Street Auto and I have been completely satisfied both times. Garry and his team never try to suggest unneeded repairs and they even check back in a few days after the repair to ensure that the customer is satisfied. The staff is friendly and courteous and I'll definitely be using them in the future. I have recommended them to many friends and co-workers.

by - Verified Customer May 31, 2017

Thank you, excellent service.

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by - Verified Customer May 25, 2017

Very satisfied with the work and the constant communication throughout the process.

by - Verified Customer May 21, 2017

Service was good!

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by - Verified Customer May 15, 2017

Great job. Customer service was excellent and my wife greatly appreciated the detailing after the repairs were done. Those little touches are what sets you above the rest out there.

by - Verified Customer May 01, 2017

Two thumbs up!

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by - Verified Customer April 26, 2017

Excellent work and great customer service.

by - Verified Customer April 23, 2017

They tried to fix the problem three times before they found it and only charged me once. Very happy about that.

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by - Verified Customer April 16, 2017

Gary is always pleasant and helpful.

by - Verified Customer April 12, 2017

My service was good just had to take it back couple times because other issues came up. But they did a great job and was fast.

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by - Verified Customer April 09, 2017

Been going here for quite a while. Have never had to note/tell anyone of a bad experience.

by - Verified Customer April 02, 2017

Excellent, job well done.

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by - Verified Customer April 02, 2017

In and out before PM and always done with care.

by - Verified Customer March 12, 2017

It was quick and excellent.

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by - Verified Customer February 28, 2017

The repair was done right at a fair price.

by - Verified Customer February 26, 2017

Best Auto repair shop to Baltimore City.

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by - Verified Customer February 23, 2017

Good.

by - Verified Customer February 19, 2017

Very convenient and reasonably priced.

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by - Verified Customer February 08, 2017

Excellent service! Highly recommend!

by - Verified Customer January 30, 2017

People in the office were really friendly and kind. They seemed to care about what concerns you might have with your vehicle.

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by - Verified Customer January 18, 2017

quality and timely service. treat customers with respect.

by - Verified Customer January 16, 2017

Thanks.

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by - Verified Customer January 12, 2017

Great.

by - Verified Customer January 04, 2017

I brought my daughter's car in for an oil change and since Garry had 2 men out sick, he couldn't get it done the same day. He apologized and I brought it in the next day. Since I had to bring it in again, Garry cleaned her car on the inside and outside, which I did not expect him to do that. He said he cleaned it as a courtesy for me having to bring it back in the next day. I love doing business with Monument Street Auto Center.

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by - Verified Customer January 03, 2017

It's great that your shop is close to my work.

by - Verified Customer January 02, 2017

Flexible scheduling, fast service, and reasonable pricing.

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by - Verified Customer November 22, 2016

Excellent service. I am a customer for more than 8 years.

by - Verified Customer November 21, 2016

Service was great never had a bad experience.

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by - Verified Customer November 21, 2016

I have always have a good experience at the shop. I drop my car off to be fixed, get on the shuttle for work, then pick up my car at the end of the day. Very convenient!

by - Verified Customer November 17, 2016

Always respectful, and willing to accommodate. Thank you Gerry

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by - Verified Customer November 15, 2016

Personnel were very friendly.

by - Verified Customer November 13, 2016

Very pleased.

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by - Verified Customer October 31, 2016

The people who work here are great -- very personable and nice to work with.

by - Verified Customer September 01, 2016

The staff members are always so kind and patient with my curious little boy.

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by - Verified Customer August 31, 2016

I receive excellent service with every visit!

by - Verified Customer August 29, 2016

I always suggest your shop to everyone I know. The people are very nice, knowledgeable, personable, and prices are just right.

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by - Verified Customer August 22, 2016

Helpful and pleasant staff.

by - Verified Customer October 14, 2013

I find him to be reliable and trustworthy. He has worked on a number of my cars.

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by - Verified Customer October 13, 2013

This is the second time I've gone to them. I have never had any problems. They are also cheaper than what I expected.

by - Verified Customer October 13, 2013

This is Maryland and we're right by the docks. There's an influx of Spanish people which I don't normally have a problem with except I don't speak Spanish. We have a governor in this state that wants to wlcome everybody in, as many foreigners as they can. So, the nice thing about over there is they're not only honest, they told me everything that they were looking for, they also speak English and I can understand them when they talk. That's a pretty critical thing for me. I don't have a problem with people coming in but I think they should at least speak English and there are a lot of businesses around here that they've kind of moved in and they either work there or they've taken them over. If I can't communicate with the people doing business then there's no sense doing business with them. It was cheaper than going to the dealer that's for sure. That's a critical thing for me because I don't have money falling out of my hind parts. They are real reasonable. If you take your car some places, they are like, "Well, I guess we got a blank check." You know, a hundred dollar repair turns into a thousand dollar repair. They say you needed this and you needed that. Well, I didn't bring my car in for that. There is a garage over here that did that to my wife one time. They started saying you need this, we're going to have to repair this and we're going to have to repair that. She called me and I got on the phone with them and I said, "If I have to come over there someone's going to have to call the police."

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by - Verified Customer October 13, 2013

They were fast and quick and got done and they did really good work. They were not expensive. I thought it was conservative. I also liked how I could have them drop off my keys next door in case I couldn't make it on time.

by October 10, 2013

They are convenient and the service is good.

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by - Verified Customer October 10, 2013

The owner will work with you and help in any way he can. He will tell you if your car is unsafe to drive.

by - Verified Customer October 09, 2013

They were fast and courteous and they got the work done.

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by - Verified Customer October 08, 2013

Have been going to this place for 4 years and love them. Great customer service and always gets the job done.

by October 06, 2013

Great service. Quick repairs. Convenient location with access to shuttle to JHH.

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by - Verified Customer October 03, 2013

Since parking at the lot where shop is and taking shuttle to Hopkins I have had my car washed and had my regular maintenance done there and always satisfied.

by October 03, 2013

They were convenient, but they were only ok with the repair. They didn't fully fix the problem the first time around.

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by - Verified Customer October 02, 2013

They are very smart. The job was well done. I have no complaints. They did the job they promised. They did it in one day and it was ready.

by - Verified Customer September 30, 2013

It is very convenient to leave it while I work. They do good work and have reasonable prices.

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by September 18, 2013

Everything that was being done had a full explanation.

by - Verified Customer September 17, 2013

The service in convenient and it is well priced.

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by September 12, 2013

Excellent service.

by - Verified Customer August 29, 2013

They did not complete my repairs. It still is not done.

Reply from Monument Street Auto Center – by MonumentAuto October 30, 2013

Yvette, please call me tomorrow to resolve any issues that you are unhappy with. 410-522-3737
Garry

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by - Verified Customer August 25, 2013

They are very efficient. They keep their appointments. They are honest.

by - Verified Customer August 15, 2013

They are convenient if you work near Hopkins. They explain their work. It is a good service for the money.

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by July 31, 2013

The customer service was great, as well as the servce.

2 verified customers did not leave comments but provided these ratings:
by Roy
by Vanessa

RepairPal Scorecard
90
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
93
TOOLS & EQUIPMENT
90
CUSTOMER SERVICE
93
CUSTOMER AMENITIES
91

Monument Street Auto Center was established in 2002 with the goal of providing honest auto repair and taking care of people. Over the years this RepairPal Certified shop has built on that reputation by providing good quality automotive repair to the Baltimore community. The staff consists of experienced industry veterans who strive to keep up with the latest technologies by attending regular ongoing training. Garry has equipped his crew with the automotive tools and computer diagnostic equipment that is needed to perform professional repairs to your vehicle. Their Shuttle service to the local medical center, rental cars, free parking while your vehicle is in the shop, early bird drop off, and a clean comfortable waiting area with wireless Internet are offered for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Vehicle Detailing
  • Windshield/Glass
+ More

AMENITIES

  • Car Wash
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
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AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

Have Your Vehicle Serviced While You Work!
Complete Car and Truck Care-
Foreign and Domestic

ASE & Factory Trained Technicians
Over 50 Years Experience in the Industry
All Work Guaranteed
Specializing in Maintenance Service

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Questions Answered by Monument Street Auto Center

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