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2010 Mercury Mountaineer Questions

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air condition not working
It has dual controls. sometimes it works fine but at times its hot air blowing when the AC is no and cold air out the passenger side when the heat is on.
The message came on while going down the highway. I had filled up the day before. The message was "Check fuel fill inlet". I check to see if it was plugged but it looked normal. What should I do?
My key is stuck in the ignition. The wheels are straight and I have shifted through the gears back and forth to see if it would release the key. The vehicle appears to be shifted in park but the key wont turn all to the off position.
Turn on AC or defrost, strange noise, dies, smells hot. Restarts when AC turned off.
I misplaced my keys to my vehicle and I need to fix the spark plugs so i was wondering how I can still pop the hood to put new spark plugs in?
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