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2009 Mercury Mountaineer Questions

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I have already changed the battery in the fob and even bought a new fob. The car locks and unlocks and acts like it is synced but then nothing...
I brought my Mountainare to the dealer a week ago cause of transmission problems,, have not seen my truck in over a week. The manager says they are waiting on a tourqe something and have installed a new tranmission pump seal and gasket.. why is finding a part so difficult for this transmission>?
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