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Meissner Automotive

(650) 397-9106
49 Verified Reviews
meissnerautomotive@gmail.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 6:00pm
S
Closed

ADDRESS

811 East Charleston Road
Palo Alto, CA 94303 USA

AUTO REPAIR EXPERIENCE

  • Kurt Meissner, Owner
  • Established 1962
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 63 Years of Car Repair Experience

Meissner Automotive Reviews

OVERALL RATING

49 Verified Reviews
5 stars
(32)
4 stars
(13)
3 stars
(2)
2 stars
(1)
1 star
(1)
by - Verified Customer July 03, 2017

Great

by - Verified Customer July 03, 2017

I highly recommend Meissner Automotive and Kurt and Vic!

My car is 17 years old. Nearly every time I needed a repair, admittedly more frequently in recent years, I went to the dealer mostly as a convenience. It was near by, I could get a loaner car for free, and it got fixed. Pretty good deal, right?

However, I never felt that I really got the attention that I really desired.

I dealt with the service representative and not the mechanic at the dealer. I m pretty sure that over the years, the service rep s never looked at my car or was ever in the shop; he or she always had to get back to me . I was charged for every little thing. I m sure it was all needed but my invoice was always pages long. Like I was in the hospital; every bolt, nut, strap, and part. I m not saying that I shouldn t have gotten that but I m not a car guy; the reason I bring a car in is to get it running again because I can t. The rep s focus always seemed to be on showing me the invoice rather than the car. I didn t feel that anyone was really taking responsibility for fixing my car. And if something wasn t right or I needed to bring the car back for some reason; it always resulted in getting charged more money.

Bottom line was that while the car eventually got fixed, I didn t feel I was getting good value or attention.

I m much happier with Meissner Automotive. Kurt and Vic answer the phone when I call and know what s going on with my car. I get their attention and feel that I m getting good value, too!

by - Verified Customer June 18, 2017

Work was doe in a professional way;
The worker was respectful and was a very good listener to my concerns.

by - Verified Customer June 10, 2017

I was please with service and diagnosis.

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by - Verified Customer June 10, 2017

Excellent work!

by - Verified Customer June 04, 2017

Went the extra mile to get my car ready in my exceedingly short timeframe! Excellent service!

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by - Verified Customer June 04, 2017

Quality work for a fair price. Excellent explanation of work before accomplished. Good experience.

by - Verified Customer June 03, 2017

I went in with a list of repairs I thought I needed. They didn't suggest any unnecessary repairs, AND they dissuaded me from getting some of my own listed repairs done. The total opposite of being pressured into spending more money on unnecessary repair. I feel great about going back to them in the future. If they suggest a repair to me, I'll feel confident it's legit.

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by - Verified Customer May 28, 2017

My experience was good and my car run well now.

by - Verified Customer May 13, 2017

Thanks.

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by - Verified Customer May 06, 2017

I always appreciate how well everything is explained to me.

by - Verified Customer April 29, 2017

Donato provided a thorough and effective repair. Kurt, as usual, provided excellent and prompt customer service. And gave a very fair cost.

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by - Verified Customer April 22, 2017

I know the shop for a long time. The way I trust them is worth a lot of money and time. At one time they saved me from an unnecessary repair at a dealership shop.

by - Verified Customer April 22, 2017

Great folks, quoted a fair price and fixed the issue!

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by - Verified Customer April 16, 2017

This shop is awesome! Workers are honest and respectful! Wish I lived closer so I could make it my personal shop!

by - Verified Customer April 16, 2017

I said the car idled rough went I dropped it off. It still idles rough. He said he put in a new idle pipe.

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by - Verified Customer April 08, 2017

Good and quick service.

by - Verified Customer January 14, 2017

Great job!

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by - Verified Customer January 14, 2017

Thanks Denis for helping get the Audi Coupe back on the road. Thanks for letting me leave the car there for over a month :) Happily the car passed smog, brakes and lamp inspection and is now registered!!

by - Verified Customer January 14, 2017

Thanks and see you soon.

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by - Verified Customer January 07, 2017

One of the few places i trust with our vehicles.

by - Verified Customer January 07, 2017

They did a great job! When I picked up my car the TPMS light was on, but I came back and they helped me fix it no questions asked.

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by - Verified Customer December 28, 2016

Service was performed on time, was provided very detailed explanation of current state of the car and what to look for in the future.

by - Verified Customer December 28, 2016

Vic was great to work with.

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by - Verified Customer December 28, 2016

Good job!

by - Verified Customer December 25, 2016

It was good - good work was done. Running a little late on the pickup but it was okay.

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by - Verified Customer December 25, 2016

This was my 2nd visit. Very satisfied with the fairness of their assessment of the problems with the car as well as the work performed. Hope I can keep that shop as my Go To Shop. It in my neighborhood..

by - Verified Customer November 26, 2016

everything was good.

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by - Verified Customer November 12, 2016

I'll return.

by - Verified Customer July 31, 2016

Good, prompt service.

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by - Verified Customer July 31, 2016

During simple regular maintenance, they found that there was a nail in one of my tires, saving me from a lot of grief as I was embarking on a 500 mile trip. Great job as always.

by - Verified Customer July 24, 2016

Routine service performed appropriately.

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by - Verified Customer July 17, 2016

They are good.

by July 17, 2016

The service is great.

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by - Verified Customer July 17, 2016

Good service, they explained everything well. Would have liked a more precise time for when my car was done but overall very satisfied and would recommend to friends.

by - Verified Customer July 10, 2016

These guys are honest and timely while providing high-quality service. That's what I want in a mechanic.

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by July 04, 2016

Winston was extremely helpful in our decision to buy a new Camry this past weekend.

by - Verified Customer June 26, 2016

Always a good experience and car ready when promised.

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by June 26, 2016

110% Customer service.

by June 24, 2016

I was provided an estimate for work that was double what another garage charged.

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by - Verified Customer June 12, 2016

Routine service, seemed fine, no problems.

by - Verified Customer June 05, 2016

Meissner took care of my car for 4 years. I trusted them to do what needed to be done and not push me into extra service that the car didn't need.

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by - Verified Customer June 02, 2016

Easy, efficient, and friendly.

by - Verified Customer April 24, 2016

Meissner's has the best automotive mechanics I've ever dealt with.

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by - Verified Customer March 31, 2016

Super friendly and knowledgeable.

by - Verified Customer February 21, 2016

They are honest and professional.

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by February 07, 2016

They are excellent.

by - Verified Customer January 24, 2016

They were very friendly and efficient.

+ Show more reviews

RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
90
CUSTOMER SERVICE
89
CUSTOMER AMENITIES
96

Meissner Automotive is a family owned shop that was established way back in 1962 and has been proudly serving Palo Alto and the surrounding area ever since. This RepairPal Certified shop features a very experienced and well-trained team who are equipped with the state of the art tools and diagnostic equipment necessary for today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to hybrid repairs, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “friendly”, “knowledgeable”, “honest”, and "professional". A local shuttle service, rental cars, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
+ More

AMENITIES

  • Early Bird Dropoff
  • Heated Waiting Room
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Geo
  • Honda
  • Hyundai
  • Infiniti
  • Isuzu
  • Kia
  • Lexus
  • Mazda
  • Mercedes-Benz
  • Mini
  • Mitsubishi
  • Nissan
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
+ More
Question Answered by Meissner Automotive
Is there a difference between the two? The...
Unfortunately you have to fix both if they are leaking. If you just fix one leak, the leak that you did not fix, will just leak more. The engine is always under pressure. Picture a damn with two leaks. You plug one. What is going to happen to the other leak?

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