2010 Mazda CX-9 Questions

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Well maintained car, runs perfect, but the the fuel pump shuts off at the gas station trying to fill up the gas tank

Has anyone else had this problem or know what the solution is?

My dealer suggested a cleaning to the throttle body in my CX9. The car has only 16000 miles on it. Says its the result of ethanol causing carbon deposits. Is this to be expected every 16000 miles?

Is it required to periodcally clean the carburation or fuel control calbe?