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Master Mechanic Diagnostics & Repair

(703) 962-1379
33 Verified Reviews
service@master-mechanic.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 6:00pm
S
Closed

ADDRESS

14303-A Sullyfield Cir
Chantilly, VA 20151 USA

AUTO REPAIR EXPERIENCE

  • Don Ballard, Owner
  • Established 1997
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 90 Years of Car Repair Experience

Master Mechanic Diagnostics & Repair Reviews

OVERALL RATING

33 Verified Reviews
5 stars
(18)
4 stars
(9)
3 stars
(2)
2 stars
(1)
1 star
(3)
by October 22, 2015

Prices seem high but really have no comparison.

by - Verified Customer October 07, 2015

They are a first class repair facility. They are honest, dependable and do quality work.

by - Verified Customer August 26, 2015

They did the work correctly and on time.

by July 02, 2015

Great service.

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by - Verified Customer June 11, 2015

Friendly great prices and convenient location.

by - Verified Customer May 28, 2015

Service was good, staff very nice.

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by May 27, 2015

Mixed feelings. Didn't get a pretty important phone call back and the diagnosis was incorrect.

by - Verified Customer May 26, 2015

They were very professional, and the mechanic made me feel very welcome.

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by - Verified Customer May 18, 2015

Timely and accurate service...diagnosed problems with vehicle and offered a range of solutions.

by - Verified Customer May 14, 2015

They were considerate, they did good work and the work was done on time.

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by May 14, 2015

They have always done excellent work for me.

by - Verified Customer May 13, 2015

They are excellent, and they always do very good work. I have never had any problems with them or their work.

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by - Verified Customer May 11, 2015

I never give a maximum score because there is always room for improvement, and their prices are a little too high.

by - Verified Customer May 04, 2015

You guys are good but can be expensive.

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by - Verified Customer May 04, 2015

Both major problems I have had over the last year do not seem resolved even after considerable expense and time. Dash panel indicators are still lighting up!

by - Verified Customer April 22, 2015

They do good work, and they are always very fair.

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by April 16, 2015

I think they are good, but they have a tendency to be expensive and they recommend more work than what needs to be done.

by - Verified Customer April 16, 2015

They have what I would call a discount card, or plan. You pay a quite reasonable amount of money for the card and in return get freebies for minor maintenance and discounts on other procedures. In my case, the card will easily pay for itself. Also, the work I have had done was good.

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by - Verified Customer April 14, 2015

They are very trustworthy and I like them. I can take my car in there and they won't try to tell me that I need services that I don't need like other places I have been to.

by - Verified Customer April 07, 2015

I actually know some of the mechanics, my friends do my work. They give me a great deal and the work is done on time.

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by - Verified Customer April 02, 2015

I like the friendly service, I am always satisfied with their work.

by - Verified Customer March 25, 2015

At first I thought MM to be different from other auto repair, more honest, more genuine. Last visit I was disappointed to find that they just generally like to run up my ticket as high as they can while trying to convince me that I'm getting a good deal. Will be on my guard next time. Not buying it!

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by - Verified Customer March 19, 2015

They seem to be honest and very knowledgeable of the service, overall I like the experiences they provide.

by - Verified Customer March 19, 2015

They did good work and they were pretty nice. They are very friendly and accommodating, they knew I needed to get in and out quickly and they did whatever they could to make it happen.

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by - Verified Customer March 16, 2015

They did what I asked at a reasonable price, and did their job right. They are competent and know their stuff.

by - Verified Customer March 12, 2015

They are trustworthy and provide you with appropriate options for required service vs what is upcoming.

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by March 11, 2015

Good service. Great communication skills, they are honest and very reliable.

by - Verified Customer March 05, 2015

They are friendly, knowledgeable and affordable.

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by - Verified Customer March 02, 2015

Great customer service.

by - Verified Customer February 09, 2015

I would never recommend Master Mechanic to a friend or colleague. In fact, I have recommended that friends and colleagues stay away. I took my car into MM because a check engine light was on; after keeping it all day, a $1200 repair estimate was issued, for something that was not at all wrong with my vehicle. A different mechanic located the actual issue and repaired my vehicle for a third of what MM quoted. Dishonest.

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by - Verified Customer February 01, 2015

I received a good service from them.

by January 08, 2015

They do pretty good work, they always do a good job.

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by - Verified Customer January 08, 2015

They do a good job, they check everything to make sure it is working well.


RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
95

Master Mechanic Diagnostics & Repair is a family owned and operated business that has been proudly serving Chantilly and the surrounding area since 1997. The team here has a excellent mixture of experience, ongoing training, and ASE certifications. They have at their disposal the shop equipment diagnostic tools we would expect to see at a RepairPal Certified shop. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a Nationwide 36 month / 36,000 mile warranty for your peace of mind. Recent customers described this shop to us as, "trustworthy", "excellent", "knowledgeable", "friendly", and "affordable". A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Military Discount
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

MESSAGE FROM THE SHOP

We are located on Sullyfield Circle in Chantilly, Virginia, where we have been since 1991. Master Mechanic is the auto repair shop that offers you complete automotive services for both foreign and domestic vehicles. From a simple oil & filter change, to value priced factory scheduled maintenance, to complex electrical diagnosis or even complete engine or transmission replacement, Master Mechanic is your one stop alternative to car dealer service departments, chain stores, tire shops, and quick lubes.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Master Mechanic Diagnostics & Repair
The wheels on my truck feel like they are...
That could be several issues. Please call Master Mechanic at 703-449-9000 for a Free No Obligation vehicle safety check out.

We are open Monday thru Friday 8am till 6pm

Don Ballard, owner
<br>How long have you had this problem? Fo...
If the codes are there there is a problem. The longer you drive with codes illuminated the longer the problem is occurring and the more potential damage is being done to other components,
Someone will need to DIAGNOSE the systems involved and come up with an answer as to what has failed, not just guess and throw parts at the car. Accept the fact and spend the $$ to get an answer from a reputable shop. Cheap is not good in this case.
Call 703-449-9000 for an appointment.
I need radio code <br>What seems to make t...
You need to go to the Honda dealer with proof that you own the car and they can provide the radio code. It is a factory security measure.
Today I replaced the battery which had low...
You probably mean that the AC Compressor (not condensor) is not coming on. The condenser is not capable of "coming on". There might be a pressure control switch in it though.
Chances are that a wire or harness or connector got dislodged during the battery replacement. Someone will need to trace down the circuit and verify all connections.
Please call Master Mechanic on Sullyfield Circle in Chantilly at 703-449-9000 after 8am Monday morning to schedule a convenient time to stop by with your Subaru and get the problem checked out. www.master-mechanic.com
The driver&#39;s seat bottom doesn&#39;t t...
You'll need to have a professional shop diagnose the problem as to mechanical (broken or inoperative part, or electrical (wire, switch or motor).

Seat may have to come out to diagnose.

Call Master Mechanic on Sullyfield Circle in Chantilly at 703-449-9000 to schedule an appointment.. Will probably take an hour or 2 to diagnose and then we can determine the full cost of the repair.

There will be a diagnostic fee based on the amount of time needed to determine the cause of the failure, figure $75 to $150

Don Ballard
owner
Master Mechanic
Is there an expert who is very familiar wi...
Please call 703-449-9000 to schedule a diagnosis and testing appointment so that we can determine the cause of the failure.
Thanks-
Don Ballard
owner
Master Mechanic Diagnostics & Repair, Inc

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