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Master Auto Technicians

(757) 448-3605
66 Verified Reviews
masterauto@juno.com

HOURS
08:30
17:30
http://purl.org/goodrelations/v1#Monday
08:30
17:30
http://purl.org/goodrelations/v1#Tuesday
08:30
17:30
http://purl.org/goodrelations/v1#Wednesday
08:30
17:30
http://purl.org/goodrelations/v1#Thursday
08:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:30am to 5:30pm
S
Closed

ADDRESS

1620 Centerville Turnpike
124
Virginia Beach, VA 23464 USA

AUTO REPAIR EXPERIENCE

  • Craig Livernois, Manager
  • Established 1994
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 37 Years of Car Repair Experience

Master Auto Technicians Reviews

OVERALL RATING

66 Verified Reviews
5 stars
(48)
4 stars
(11)
3 stars
(2)
2 stars
(4)
1 star
(1)
by - Verified Customer September 26, 2017

Great job!!!!!

by - Verified Customer September 18, 2017

Awesome service, got my car done with exactly what it needed when they said it would be done, didn't try to oversell me on things my car didn't need. 5/5!

by - Verified Customer September 17, 2017

Work to be performed was discussed prior & completed in a timely manner. Have used master auto for over 12 years & recommend highly.

by - Verified Customer September 17, 2017

This is the best auto repair shop in Hampton Roads! Always treat me well and explain exactly what is going on with my car or truck.

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by - Verified Customer August 21, 2017

They did a good job diagnosing problem. Did not have work done due to price not being cost effective for age of vehicle

by - Verified Customer August 01, 2017

Friendly, honest and courteous.

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by - Verified Customer July 26, 2017

Made an appointment. Dropped her off waited a week later and picked her up with a smile .

by - Verified Customer July 23, 2017

It would have been better to give me my car over the weekend and let me bring it back on Monday. It was drivable and had a valid inspection. Perhaps I should have asked or insisted. I was relieved when my 2nd car did not have major repairs. They are both old, which may be a factor, but we only drive them 2K miles per year. I'm just not sure whether these fellows are highbinders. The work is good, but I couldn't wholeheartedly recommend them to another. I guess I'm willing to give them another year or two to earn my trust.

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by - Verified Customer June 27, 2017

Great service, very professional.

by - Verified Customer June 13, 2017

I felt like I received honest feedback about my truck, and they got me ready to take a road trip. It's really nice to be able to find a mechanic who is straight forward and helpful. The customer service was great!

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by - Verified Customer June 06, 2017

Excellent customer service and excellent repair work done on my car. I was kept in the loop from the time I left my car at the repair shop, during the diagnostics, part acquisition, and repair needed. I am very happy with this shop and the mechanics. Everything was thoroughly explained and the car is working much, much better. I will definitely recommend this shop to anyone who needs car repair. USAA recommended this mechanic's shop and I can vouch that it was indeed a great recommendation. Thank you guys!

by - Verified Customer June 04, 2017

Initially was quoted a certain price with the repairs that we agreed upon, few days later I find out that the part we agreed to order was not available and we had to order the more expensive one and come to find, they had already ordered the part. The price jumped up substantially. Also they did not have a machine to do alignment.

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by - Verified Customer May 25, 2017

The guys there did a nice job. I highly recommend them.

by - Verified Customer May 04, 2017

Professional and positive experience.

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by - Verified Customer April 25, 2017

Great guys. Top notch service.

by - Verified Customer April 20, 2017

Always satisfied with the work performed after being a customer for over 10 years!

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by - Verified Customer March 02, 2017

Expeditious service. Received what I asked for. They didn't 'find' something that needed to be replaced and pay extra for.

by - Verified Customer February 21, 2017

Appreciated the promptness and communication of what we needed.

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by - Verified Customer February 13, 2017

I will back next time I need service to my car.

by - Verified Customer February 09, 2017

The whole experience was wonderful. They are very honest, I will highly recommend them to others. I also felt that they were very capable to handle whatever was needed. Completely trustworthy. Another company had tried to talk me into a service that was completely not needed on a fairly new car. They are truly master technicians. Please relay my thanks to all. They represent their profession well.
Brenda Little

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by - Verified Customer February 01, 2017

Courteous.

by - Verified Customer January 24, 2017

Good.

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by - Verified Customer December 28, 2016

I'm auto illiterate and I had cool problems and 2 of my 6 cylinders weren't working and they fixed it.

by - Verified Customer December 22, 2016

Craig is the best service tech I know that's why I take my vehicles to him.

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by - Verified Customer December 20, 2016

The technician that worked on my daughter's car was very nice and respectful...the car required additional work in order to fix the original issue of not having heat....I just needed to get her car before the weekend. Overall, I was very satisfied with the work performed.

by - Verified Customer December 15, 2016

Awesome job!!

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by - Verified Customer November 30, 2016

I've been coming here for years and trust that I am always taken care of.

by - Verified Customer November 06, 2016

State Inspection.

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by - Verified Customer October 05, 2016

Excellent repair at a fair price.

by - Verified Customer August 07, 2016

Very good. Timely and very supportive. Provided detail information and advise to make a decision.

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by - Verified Customer July 21, 2016

Extremely friendly, helpful, professional and quick.

by - Verified Customer July 07, 2016

Everything fixed in good time.

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by - Verified Customer June 05, 2016

Outstanding service.

by - Verified Customer May 18, 2016

Service was excellent. I wouldn't go anywhere else.

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by - Verified Customer May 10, 2016

It was fine I drove off with my truck and I didn't have any more problems with what they fixed

by - Verified Customer May 04, 2016

The technicians were very friendly and helpful, and spent plenty of time with me explaining the problem with my car.

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by - Verified Customer April 26, 2016

Reasonable priced, people were nice and knowledgable

by - Verified Customer March 29, 2016

Long time customer, 20 years. They provide great service.

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by - Verified Customer March 23, 2016

I like the professional service. Trusted repair work with a honest owner operated mechanical shop.

by - Verified Customer March 23, 2016

They are very honest and always kept me aware of what was going on with my vehicle.

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by - Verified Customer February 16, 2016

The hours aren't very convenient. I lost confidence in them when my engine light was still on when I came to pick up the car. The mechanic seemed to think that since it wasn't a serious matter it was ok to drive it with the light on.

by - Verified Customer February 08, 2016

I have always had excellent service.

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by - Verified Customer December 27, 2015

Great customer service.

by - Verified Customer November 24, 2015

They were very helpful and efficient. Even though it was the day before Thanksgiving they repaired my car with a smile.

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by - Verified Customer November 11, 2015

I like their expertise, caring for the customer, and excellent work.

by - Verified Customer June 29, 2015

I believe that Craig and the team are quite knowledgeable and I appreciate the reports that they provide with work completed and recommended. There have been a few challenges with completion time expectations, but that appears to be the exception. There also appears to be an issue with the most recent repair, but I have not been able to get back to them about remediation.

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by - Verified Customer March 18, 2015

They were fair and very professional.

by - Verified Customer February 04, 2015

Friendly, honest work and timely communication!

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by - Verified Customer December 02, 2014

They are friendly and fair.

by - Verified Customer November 30, 2014

Professional, always smooth.

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by - Verified Customer October 06, 2014

Fast reliable service with an honest estimate and appraisal.

by - Verified Customer September 21, 2014

The service is always great and I can trust that my car is repaired correctly.

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by - Verified Customer July 24, 2014

I have had nothing but good experience with this shop.

by - Verified Customer July 14, 2014

Good work but sort of expensive.

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by - Verified Customer July 14, 2014

Good service at fair price. Friendly staff.

by - Verified Customer June 17, 2014

I've already recommended a few people to the shop.

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by - Verified Customer June 05, 2014

I have recommended the shop previously.

by - Verified Customer June 02, 2014

The service I have received from Master Auto Technicians has always been excellent and guaranteed for 24 months if anything does go wrong.

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by - Verified Customer May 21, 2014

Craig and his crew are tops in the Chesapeake/Virginia Beach area for quality work at a fair price.

by - Verified Customer May 15, 2014

I have done business with MAT for many years. Work is done professionally and priced fairly!

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by April 30, 2014

I can trust their work.

by - Verified Customer March 31, 2014

I have been very pleased with the quality of work and customer service is excellent.

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by - Verified Customer February 25, 2014

Fair price, great service, honest mechanics.

by - Verified Customer February 03, 2014

Honest assessment with reasonable approach to prioritizing services needed. Accurate and highly skilled technicians to repair effectively. Highest level of business ethics and integrity. Quality assurance program assures double checks and peer validation to assure the diagnosis is accurate and service is done correctly.

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by - Verified Customer January 26, 2014

Expert service and a clean shop.

by - Verified Customer January 22, 2014

Extremely well managed. The best quality control program I've ever seen at a repair shop and the work is always high quality.

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RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
91
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
93

Master Auto Technicians was established in 1994 and has been providing Virginia Beach and the surrounding area with quality automotive repairs ever since. This shop features a team with an excellent mix of experience, training, and ASE certifications who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light diagnosis and repairs, to state safety inspections, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team at this RepairPal Certified shop as: “honest”, “friendly”, “knowledgeable”, “professional”, and “helpful”. Rental & loaner cars, early bird vehicle drop off are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Towing
  • Warranty Accepted
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AFFILIATIONS

  • NAPA

MESSAGE FROM THE SHOP

What makes Master Auto Technicians so different than any other auto care center? Our team approach and nine steps to verified auto repair. This process guarantees the work is performed correctly every time, and verified by our whole staff. Our process is so revolutionary we are applying for a patent.

If your service experience did not meet your expectations, tell us. If we exceeded your expectations, tell everyone.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Master Auto Technicians
Is this going to cause a inspection reject...
Yes, it will cause the car to be rejected. We can find out what the code is for $54.99, and give you an idea of the cost to diagnose and repair.
Clicker sends message to log the doors and...
Hi,
Volkswagen did have trouble with door switches, unfortunately it is part of the door latch. It won't lock if the computer thinks one of the doors is open. It should be able to be tested with our scan tool.
Thanks,
Master Auto Technicians 757-502-0228
Hi, check your coolant level by removing the radiator cap while the engine is cold. Does the temperature gage come up slowly or does it take a long time to get to half way?

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