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Mark's Independent Service

(818) 293-0329
96 Verified Reviews
marksvolvo@sbcglobal.net

HOURS
07:30
17:00
http://purl.org/goodrelations/v1#Monday
07:30
17:00
http://purl.org/goodrelations/v1#Tuesday
07:30
17:00
http://purl.org/goodrelations/v1#Wednesday
07:30
17:00
http://purl.org/goodrelations/v1#Thursday
07:30
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
7:30am to 5:00pm
T
7:30am to 5:00pm
W
7:30am to 5:00pm
Th
7:30am to 5:00pm
F
7:30am to 5:00pm
S
Closed

ADDRESS

10121 Canoga Ave
Chatsworth, CA 91311 USA

AUTO REPAIR EXPERIENCE

  • Mark Goldsmith, Owner
  • Established 1989
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 42 Years of Car Repair Experience

Mark's Independent Service Reviews

OVERALL RATING

96 Verified Reviews
5 stars
(76)
4 stars
(14)
3 stars
(4)
2 stars
(1)
1 star
(1)
by - Verified Customer June 05, 2017

Colleen intake manager was excellent and curious.

by - Verified Customer June 04, 2017

Excellent work

by - Verified Customer May 30, 2017

Thanks for bringing the rats nest in my engine to my attention and putting in the Bounce to try to repel them.

by - Verified Customer May 24, 2017

Friendly, courteous, timely and great follow up.

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by - Verified Customer May 23, 2017

Mark found and fixed a problem two other shops including the dealer couldn't and it only took them one day.

by - Verified Customer May 18, 2017

Mark is very helpful in explaining what work needs to be done on the car

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by - Verified Customer May 16, 2017

Great work, always reliable.

by - Verified Customer May 14, 2017

Good work and friendly customer relations.

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by - Verified Customer May 10, 2017

Honest and knowledgeable! Will be back.

by - Verified Customer May 08, 2017

Made call on Monday. Was told they were full hit could drop off car for a look first thing Tuesday. Had car fixed and on the road Tuesday afternoon. Mark's is the great.

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by - Verified Customer April 13, 2017

Mark and Colleen are very customer service oriented. I am grateful for being referred to them. We drive very long distances and have treated our car like a work horse. They will toil tirelessly to repair our X90 on time and they always give us a report regarding what they think we need to keep an eye on. I am very grateful for their assistance.

by - Verified Customer April 05, 2017

Excellent customer service. Kept me informed during the entire process.

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by - Verified Customer April 05, 2017

My first time here and I must say that this place is amazing, dealer type services with the one to one personable service. Your car is right where you can see it and all the things that are being done to it. Mark himself showed me the bad parts and explained how they went bad. Colleen is kind , professional and knows
her stuff . The shop is immaculate and organized , God bless you all .

by - Verified Customer March 14, 2017

My 2004 Volvo runs and looks like a new car, no reason to get a new one. A new one might not be this good.

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by - Verified Customer March 13, 2017

Always so kind. The work you do is amazing. I appreciate it so much. Thank you.

by - Verified Customer March 09, 2017

Happy I found you and hope to continue

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by - Verified Customer February 27, 2017

Mark has always provided excellent care for our Volvo's and now our Infinity G35. Will continue to utilize Mark's for future repairs.

by - Verified Customer February 13, 2017

I have been taking first a Volvo, then my Lexus to Marks for many years. I trust them to keep my car safe to drive and in tip-top shape.

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by - Verified Customer February 09, 2017

Awesome service for Volvo addicts

by - Verified Customer February 08, 2017

The place is a bit pricey for a non-dealer but very organized and thorough. I got a text message to my cellphone showing all items they looked at and anything needing attention.

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by - Verified Customer February 06, 2017

Marks handled my business with professional care and customer service. I am very pleased and will seek them out in the future if I have automotive needs.

by - Verified Customer February 02, 2017

Highly recommend this shop. The people are great, care about you and your car and do not try to sell you what you do NOT need. Thank you

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by - Verified Customer January 31, 2017

Great!

by - Verified Customer January 25, 2017

My non op car was towed in for diagnostic.
After about ten days I was told that an expensive fuel system replacement was the only fix.I then paid over $400 just to get the car back which I decided NOT to have it fixed at the quoted price of at least $2500. This was quoted over the phone and not in writing. A week after getting the car back I went to open the hood and the hood release,which worked fine when I ( and the towing co)dropped the car off (I saw the owner of the shop open the hood then and there)now didn't and still doesn't work at all.
I called and was told they'd be happy to fix it if Id care to tow the car back. They know the car is non op and that I live a half hours drive away. I explained that I was out of covered distance tows thru Auto Club and that towing it back just for that could cost me possibly hundreds round trip.
I'm most disappointed at the lack of effort to make this right, since THEY broke the hood release. They said sorry..Not their problem that I live so far..Guess Im S.O.L....Screwed is more like it.

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by - Verified Customer January 23, 2017

Love coming to Mark's!

by - Verified Customer January 22, 2017

Another great experience!!

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by - Verified Customer January 19, 2017

Very Friendly and informative.

by - Verified Customer January 18, 2017

Quick, fair, reasonable.

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by - Verified Customer January 18, 2017

Mark always takes excellent care of my cars. I would recommend him in a heart beat and have over the years. Thanks.

by - Verified Customer January 18, 2017

I have taken my cars to Mark for over 25 years. He and his helpers are polite ,helpful, patient and knowledgeable. I would not go any where else. Thanks , Phyllis Newman

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by - Verified Customer January 17, 2017

Good work.

by - Verified Customer January 17, 2017

We have been going to Mark's for 30 years. Would never go any place else. He's the best!

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by - Verified Customer January 17, 2017

I want to thank everyone at Mark's for taking the time to make sure my, who took my car in for me, was doing ok. I know they know what I am talking about. They are a great group of people!

by - Verified Customer January 11, 2017

Very helpful, my car is running really well now. Thank you!

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by - Verified Customer January 10, 2017

First time to bring my car into this shop but I'm really satisfied and there trustworthy.

by - Verified Customer January 09, 2017

Knowledgeable and professional - highly recommended.

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by - Verified Customer January 09, 2017

Good service

by - Verified Customer January 08, 2017

Thanks for a great experience

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by - Verified Customer January 08, 2017

Always pleased with service and explanations

by - Verified Customer January 02, 2017

Mark's Independent is a top-flight shop... true experts. They get it right the first time, and all costs clearly described before the work is done so there is never a surprise when time to pay the bill.

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by - Verified Customer December 29, 2016

Lucky me I found a excellent car care services great customer service very professional work shop does guys are the greatest

by - Verified Customer December 29, 2016

Great garage!

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by - Verified Customer December 29, 2016

I was extremely happy with the service provided on my parents car. My parents were treated very warmly and with respect. Only services needed were done on the car. I trust your business very much and feel good that I found you to handle repairs on my parents car. Thanks so much! Andrew Sewell

by - Verified Customer December 29, 2016

Treated great, and I even got uber'ed back and forth!

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by - Verified Customer December 26, 2016

Excellent

by - Verified Customer December 26, 2016

Very fair pricing for my older Volvo. It just keeps on running because my mechanic, Mark, handles it with kid gloves. Thanks!

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by - Verified Customer December 22, 2016

$140 overall car analysis gives you a very detailed explanation of work needed with cost estimate for each item.

by - Verified Customer December 21, 2016

Very good

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by - Verified Customer December 20, 2016

Colleen is a gem!

by - Verified Customer December 19, 2016

Every time I go to the shop it is an enjoyable experience.

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by - Verified Customer December 15, 2016

Great service and wonderful and honest staff. Mark's is the best.

by - Verified Customer December 14, 2016

I travel over 20 miles to get my car serviced at Mark's. It's worth the drive!

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by - Verified Customer December 13, 2016

Mark continues to provide excellent service and customer service to my car and myself.

I highly recommend Mark to work on your car!

by - Verified Customer December 12, 2016

I'm new and thrilled to have a very trustworthy place now.

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by - Verified Customer December 11, 2016

They are great!

by - Verified Customer December 08, 2016

Mark knows Volvo's, old or new he is skilled technician who gets the repair done.

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by - Verified Customer December 08, 2016

Mark's bumper-to-bumper inspection of my 2005 Volvo S60 was comprehensive and thorough. The inspection report included photos of each problem so I had confidence that all of the recommended repairs were indeed factual. Mark finished the agreed upon work ahead of schedule and then he polished the foggy plastic headlamp lenses at no charge. My car was washed and clean when I arrived to drive it home. Mark and his entire team were knowledgeable, fixed years of neglect in a few hours, and my car with nearly 180,000 miles drives like new again.

by - Verified Customer December 07, 2016

Great service . Been a customer for years. I trust Mark completely!

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by - Verified Customer December 05, 2016

Mark's is the best!

by - Verified Customer November 30, 2016

Mark is very knowledgeable and very detailed orientated.
Works the best deal for you.

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by - Verified Customer November 30, 2016

Excellent and trustworthy service. All my work was fully documented and price was fair. Would recommend to anyone who has a Volvo that needs work.

by - Verified Customer November 28, 2016

Thank you!

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by - Verified Customer November 28, 2016

I have been a customer for over 30 years and have always found Mark's to be the truly professional service dealer that any conscientious car owner would seek. They earn the trust of their customers.

by - Verified Customer November 27, 2016

Always excellent service at a reasonable price.

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by - Verified Customer November 20, 2016

I will remember to leave my owner's manual out for stamping the maintenance history.

by - Verified Customer November 17, 2016

Excellent repairs and service

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by - Verified Customer November 17, 2016

Everyone was very nice and the work was done & delivered as promised. I plan on calling again when my Volvo's need service.

by - Verified Customer November 10, 2016

Very professional as always!

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by - Verified Customer November 09, 2016

Mark has taken care of two Volvo's for me over the years. Always top-notch.

by - Verified Customer November 09, 2016

As always Mark and his team have gone above and beyond. They are the best!

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by - Verified Customer November 09, 2016

Mark and Pepe will always keep your car in tip top shape. There work is second to NOBODY!

by - Verified Customer October 31, 2016

Very professional, no pressure, explained everything in terms I understood, showed me all old parts and why they needed to be replaced.

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by - Verified Customer July 07, 2016

Unfortunately, the person who worked on my car installing a new fuel pump did not tighten it up and lots of oil leaked out

by - Verified Customer July 07, 2016

I've been using Marks for over 10-years now and have always had excellent service. My last service was a replacement part that they were able to install much sooner than my scheduled appointment to help me during a family emergency! They are awesome!!

Reply from Mark's Independent Service – by MARKSVOLVO August 04, 2016

Ray, it's always a pleasure to service the S80 and we're glad to know that we were able to assist you in making it to your destination safely during your family emergency. We look forward to future services with you!

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by - Verified Customer July 01, 2016

For my first time, it was great.

Reply from Mark's Independent Service – by MARKSVOLVO August 04, 2016

Ken, thank you so much for your review. As we all know there are many options out there for vehicle repair and we're glad that you allowed us the opportunity to service your vehicle. We look forward to seeing you in the future!

by - Verified Customer June 30, 2016

Very thorough check...... Good

Reply from Mark's Independent Service – by MARKSVOLVO August 04, 2016

Avalia, thank you so much for the great review! It was a pleasure service the vehicle even though we didn't have a great outcome for the engine. We look forward to future services with you!

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by - Verified Customer June 30, 2016

We have used Mark's for decades and would not dream of taking our cars to any other shop.

Reply from Mark's Independent Service – by MARKSVOLVO August 04, 2016

Kathy, we strive to make car repairs as easy as possible for our customers and we can't thank you enough for your continued loyalty! We know there are many choices out there and some that are more convenient for you so thank you for choosing us and giving us the opportunity to service the XC90!

by - Verified Customer June 27, 2016

Service was excellent. Everyone was friendly and professional.

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by - Verified Customer June 21, 2016

Marc is very trustworthy and fairly priced.

by - Verified Customer June 10, 2016

Amazingly clean and well-maintained facility. Accurate, efficient, they diagnosed the problem and fixed it.

Reply from Mark's Independent Service – by MARKSVOLVO August 04, 2016

Michael, thank you for your keen eye to detail and allowing us to assist you with your needed repairs. We strive to make the experience as beneficial and painless for you as possible. Thank you for giving us a chance and we look forward to doing repeat business with you!

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by - Verified Customer May 18, 2016

Excellent service. Friendly reps.

by - Verified Customer May 13, 2016

Friendly, knowledgeable, reliable, excellent customer service, timely service

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by - Verified Customer May 13, 2016

They are honest and upfront without trying to gouge you.

by May 11, 2016

They did a good job on the requested service

Reply from Mark's Independent Service – by MARKSVOLVO August 04, 2016

We know repairs can be scary and there are so many shop options out there so we'd like to thank you for stopping by to give us a shot! We look forward to servicing your vehicle in the future!

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by - Verified Customer May 11, 2016

Quality workmanship, clear communication

by - Verified Customer May 11, 2016

I've been going to Mark for years and love the honesty that they have over there. They are very friendly as well.

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by - Verified Customer April 18, 2016

The prices are a bit high

by - Verified Customer April 15, 2016

Service is excellent and they are very personable and professional. They give good advice and are fair priced

Reply from Mark's Independent Service – by MARKSVOLVO August 04, 2016

Tricia, we strive to help you make the best decision for you and for your vehicle and we're happy to know we achieved our goal! We don't want you to feel like you're at just another repair facility but at a place where you feel most comfortable. We look forward to the next service with you!

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by - Verified Customer April 04, 2016

Mark's has been servicing both of our Volvos for about four years and we wouldn't think of going anywhere else.

Reply from Mark's Independent Service – by MARKSVOLVO August 04, 2016

Steve, we strive to make car repairs as easy as possible for our customers and we can't thank you enough for your continued loyalty! We know there are many choices out there and some that are more convenient for you so thank you for choosing us and giving us the opportunity to service the volvos!

by - Verified Customer March 31, 2016

Consistently the best customer service and knowledgeable service techs that go above & beyond to satisfy a customer.

Reply from Mark's Independent Service – by MARKSVOLVO August 04, 2016

Theresa, thank you for the kind words! We strive to help you make the best decision for you and for your vehicle and we're happy to know we achieved our goal! We look forward to the next service with you!

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by - Verified Customer March 28, 2016

We were a bit taken back to learn that it would cost $500 for the change of spark plugs and one coil.

Reply from Mark's Independent Service – by MARKSVOLVO August 03, 2016

Ron, I'm sorry that you feel our spark plug replacement cost was a little high. We back all of our repairs with a 2 year 24,000 mile parts and labor replacement warranty and used only OEM parts to ensure your vehicle was running in tip top shape for you and for your wife. We do appreciate doing business with you and look forward to future services with the both of you.

by January 20, 2016

Courteous service

Reply from Mark's Independent Service – by MARKSVOLVO August 03, 2016

Thank you for the kind words! We strive to deliver the most effective and affordable car care service in the automotive industry while exercising trust and our high ethical standards in every vehicle repair.

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RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
92
CUSTOMER AMENITIES
93

Mark's Independent Service has been serving Chatsworth and the surrounding area since 1989. This team of automotive professionals is very experienced and takes the time to attend regular training to help ensure your vehicle is repaired correctly the first time. This training, coupled with some of the best automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from advanced diagnostics and programming, to check engine light repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. For your peace of mind they back their work with a 24-month / 24,000-mile warranty. Our unbiased review of their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “knowledgeable”, “courteous”, “trustworthy”, and “professional”. A local shuttle service, rental vehicles, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
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AMENITIES

  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASCCA
  • Bosch Service Network
  • iATN

MESSAGE FROM THE SHOP

For 20 years Marks Independent Service has been serving the communities of Chatsworth Northridge, Canoga Park, Reseda, Winnetka, Porter Ranch, Simi valley and beyond. We strive to deliver the most effective and affordable car care service in the automotive industry while exercising trust and our high ethical standards in every vehicle repair. We specialize in Volvo's. Toyota's, and Lexus'. This makes us uniquely qualified to offer a genuine alternative to the dealerships. Our customers love our small, more personal atmosphere. You can speak with the technician that specifically worked on your vehicle and discuss your options. You can even watch the work being completed!

MAKES WE SERVE

  • Lexus
  • Scion
  • Toyota
  • Volvo
Questions Answered by Mark's Independent Service

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