Thanks for the good work Dave!
GREAT GROUP OF PEOPLE!
Los Gatos Auto Service rebuilt the transmission of our 2002 Toyota Highlander, and it's running great again. They did the work in a timely and cost-effective manner - we would go to them again in the future.
Dropped the truck off without an appointment for an alignment. The job was done as promised and staff explained to me the measurements taken and adjustments made. Polite and engaging staff.
No one else will ever work on my cars but the staff at Los Gatos Auto. Hands down the best.
Honest, they have loaner cars and I've referred several friends.
After reading several positive reviews, I decided to give this facility a try. I have to say; the staff was friendly and thorough in their initial diagnosis. The reason for the one-star rating is that they gouged me on the parts price. I do not mind if a place doubles their cost on a part, but to quadruple a price is simply ridiculous. So be forewarned, if a part cost them $100., be prepared to pay them $400. for the part. When I complained about being overcharged for the part, they told me that the part was a very expensive part. I checked online at several locations and found that I was charged four times what I would have paid for the same identical part from the same identical manufacturer. Needless to say, I will never return to this shop again.
Good as always.
Very professional folks.
Always great service!!!
I moved to the area about a year ago and have been bringing my car here ever since based on the reviews. This past time I was just a little turned off when I was told there was about $1000+ of maintenance needed on my car. I love John he is always super.
Excellent customer service!
Good experience with the staff, but I felt the price was a little high and I had to bring the car back to fix an issue that resulted from the repairs.
Dave and John are great, they got my car in quick and repairs were done the next day. Thanks Guys!
All the work was completed on time and there were no surprises.
A positive experience. Would bring more cars to you for repair and would recommend you to others.
I appreciated the loaner car.
Hector and John +++++++
Did a safety check for daughters car-found bad brakes -so happy I went there.
Hector was very accountable for repair work and help me to have the correct expectation on their work timeline. I had a very good experience.
Very good work done by a strong team as I've come to expect. Customer service is excellent.
Very kind, quick, and informative. Would definitely come again.
I had a great experience. Everyone was friendly and explained what the problem was. The work was completed promptly.
I'm very satisfied with how my car is serviced at Los Gatos Auto Service and how I'm treated as a woman there, they never try to talk down to me or recommend any service that is not needed.
I have been dealing with this team for some time. I have been taking all my cars there for everything for several years.
Without question, they have been the best auto repair facility I have ever dealt with.
John was exceptionally nice, they're great guys that know exactly what they're doing.
Thank you, Hector and John! Very happy with how the Honda is running.
Thank you for your help and providing a loaner car.
This survey is awkward to navigate.
They fix the issue.
Dave and company always provide great service. My family has been going to him for over 20 years and we hope to be taking our cars there for many more years to come.
John and the gang are great!
Everyone very friendly and helpful. The work was excellent.
Timely service and great communication.
Next time call back with the repair quote when you say you will. It took me calling 3 times to get the amount then approve it. I didn't think it could be finished in time, but they got it done by the end of the day. Good job!
This is a very trustworthy facility and the staff is great...recommend to all my friends.
I was surprised how long it took. Otherwise it was fine.
I have always had THE absolute best service @ LGA. Dave & his crew are the best- hands down!!
Very helpful and got the work done quickly.
Very nice, respectable place. Friendly staff. Good work.
I took my Mercedes in because I had a fluid leak that my usual mechanic was having trouble diagnosing. John and his team found the leak as well as a few others my mechanic had missed. They were very thorough. A little bit pricier but you get what you pay for. Overall I am very happy.
Thanks for your help and taking me under your busy schedule. Excellent repair shop!
A check of the car, followed by a simple air filter & oil change.
While I had a great experience. Dave smelled like cheese, and he kept asking me if I would like to play ping-pong with him.
Was very pleased with the service.
Awesome all good.
The fluids were not checked during the service. My washer fluid was low and a warning light was on, but it was not filled. It would have been good to have been told an oil change was at least a 2 hour job to plan my day better, was expecting 1 hour.
Always professional, quick, and nice.
Great job team!!
Good work, trustworthy and fair pricing!
All was great!
A very good job!
LGAS worked diligently to fix my truck and listened to my financial concerns.They kept their schedule and kept me under budget.
Friendly service. Shop went above and beyond making sure I was a satisfied customer.
I love Dave and John and their staff!
Had to bring it back to fix a minor issue, but it was done within a day the second time. These guys are always great!
Great shop, I recommend to friends.
As always, Los Gatos Auto Service did what was needed and nothing more, car was ready as promised, friendly and professional personnel who truly care about their customers.
Great and dependable service, as always.
Great shop! First time using them but will probably return.
The explanation of options and work to be performed was very helpful. Service was very good!
Great service, fair pricing, friendly and knowledgeable staff!
I found them when I first moved to the area and have been extremely happy.
Good experience - overall!
The guys here are always friendly and helpful.
Everyone is always professional, friendly and thorough!
Always consistent service, keep up the good work!
Merry Christmas to all my friends at LGAS!!!
Nice job. Quick..
Very happy with everything!
Great service. We now bring both our cars here because the guys don't nickle and dime.
Always friendly service, and great explanation of what needs to be done.
Excellent and quick service/turnaround.
I would urge anyone to get their vehicles worked on there. Everyone there is very thorough, and explains vehicles issues very clearly where you can understand.
The guys at Los Gatos Auto Service where great. Took care of me and my car.
Very happy with the work!
Did exactly what was needed!
Nice guys and willing to explain all the repairs needed.
Very good responses to my questions. This is an honest enterprise that really strives for customer satisfaction. When my ride failed to show, Dave took me home so I wouldn't have to wait for the car.
I brought my truck in because it was making a funny grinding noise that I had no idea what it was. The guys in the shop knew exactly what the problem was. They where able to repair it quickly and got me a loaner car as well so that I would not miss work...SO NICE! When I came to pick it up they took the time to show me what the problem was and how they fixed it. I didn't ask them to go into much detail but they really took the time to show me what was wrong and how it was fixed. I felt really taken care of.
I have known Dave, John for many years. They are the best!
They gave a very good service on my vehicle and the price is reasonable. They also gave me recommendations of what services need to be done. I fully trust them and always bring my vehicles to them for maintenance and fixes.
I was so pleasantly pleased to be treated professionally. The service was outstanding and they kept me posted throughout. Fantastic!
Always honest and personalized service!
I was very satisfied with my service at Los Gatos Auto Shop. The staff was very friendly and attentive. Weight times were reasonable and prices seemed reasonable. I trust these guys and will use them again for sure!
Thorough diagnosis of needed repairs.
The ownership and staff are extremely helpful. The quality service provided is done in a reasonable amount of time. The prices are affordable.
They always make that I am completely satisfied with their service. Also, they fixed my tire pressure monitor that hadn't worked since the accident. I love these guys!
Terrific, as usual.
I always receive service with a smile....and knowledgable mechanics. Very trustworthy shop!
Honest, ethical, hard-working... Dave is a great guy that runs a solid shop
Los Gatos Auto helped get my old truck (1995) through emissions -- no problem.
Service was prompt and courteous.
You are helpful and honest.
I lost lights and turn signals of my pt cruiser and they were able to fit me in. Dave Henderson, the owner took on the job himself. He spent a long time troubleshooting but charged me a fair price even though he spent extra time. They are always helpful and honest.
Honest service. A little pricey on parts.
Great service in a timely manner.
Great shop.. great service.
Excellent assessment with phone call and extra help was offered to drive me to Starbucks .
The guys are great and took great care of me and my car, as always!
Everybody went the extra mile. Fast and complete service with smiles.
Everyone was super friendly and knowledgeable. They seemed to legitimately care about helping us in the best way that they could (without us spending too much money).
Always the best. We have taken all of our cars for 13 years now, and completely trust them.
The guys were really helpful. I needed a lot of work done on my car and they understood I had a budget I extremely appreciate what they did.
Very accurate guys, they know their job well. Also, they are very friendly and always happy to tell you everything you want to know about your car.
Service was quick, they answered all my questions, charges very reasonable.
Went in to get some basic work done. Great to have a loaner for a change, even with less time-consuming work. A friendly team that is genuinely interested in helping you get on your way.
I've been using this shop for many, many years. Every experience is a good one.
Great customer service and very thorough!
Excellent service, friendly, and trustworthy.
The shop did an excellent working with my situation, thus keeping it from becoming a transportation crisis.
Great shop! Takes great interest in you and your car!!
Could have been clearer on repair choices and payment options.
It was awesome, dropped by for a smog check, and they had me out in a little over 20 minutes. I found them on Yelp, and they were the closest to my work with the highest rating. I even paid less than I expected. Great value, good job, Thank you!