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Los Gatos Auto Service

(408) 912-1865
207 Verified Reviews
losgatosauto@gmail.com

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:30pm
S
Closed

ADDRESS

1460 White Oaks Rd
Ste F & G
Campbell, CA 95008 USA

AUTO REPAIR EXPERIENCE

  • John Vasquez, Manager
  • Established 1993
  • 5 Auto Repair Mechanics on Staff
  • 102 Years of Car Repair Experience

Los Gatos Auto Service Reviews

OVERALL RATING

207 Verified Reviews
5 stars
(153)
4 stars
(46)
3 stars
(3)
2 stars
(4)
1 star
(1)
by - Verified Customer September 04, 2017

There are parts didn't get repaired.

by - Verified Customer September 03, 2017

I'm happy with the work they done on my car
Thank you guys

by - Verified Customer August 31, 2017

It was great service

by - Verified Customer August 31, 2017

The lady at the front desk was great, the technical guys could do better in answering phone calls and be bit more courteous. They took longer to get the parts, then scheduling for follow-up was not easy. In the end, they did a good job!

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by - Verified Customer August 24, 2017

Great!

by - Verified Customer August 24, 2017

good experience. i have been a customer of Los Gatos Auto Service for more than 15 years. I like the operation enough to keep coming back.

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by - Verified Customer August 23, 2017

Awesome service and great people who do excellent work and fairly priced.

by - Verified Customer August 22, 2017

Highly recommend

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by - Verified Customer August 22, 2017

All good

by - Verified Customer August 21, 2017

We took a Honda CRV in for a pre-purchase inspection. Lauren and the rest of the staff treated us incredibly well and respectfully. They were honest and we found out issues that helped us decide to not purchase the vehicle. We would definitely recommend them!

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by - Verified Customer August 21, 2017

Always a great experience! Nice to see a woman in the shop - she was very friendly and professional and I very much appreciated that.

by - Verified Customer August 17, 2017

Everything worked out. Problem was resolved and I'm happy with the results.

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by - Verified Customer August 15, 2017

Explained what they did. Came out a little less than quoted. Helped me with a loaner car. No issues with the car

by - Verified Customer August 15, 2017

Great service, and a great team of mechanics working there. I really liked the throrough breakdown of the repairs, and how they provided photos of the parts and directly showed me the problem on screen. Really loved that kind of transparency and would like to return my vehicle to them when it needs some TLC.

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by - Verified Customer August 14, 2017

It was mediocre.

by - Verified Customer August 14, 2017

problem not fixed first time in because this was one of those problems that is difficult to determine at first pass. No problem with that. LOVE LGA! I know that I can trust them and that they are very good at what they do! Thank you.

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by - Verified Customer August 14, 2017

Great service

by - Verified Customer August 10, 2017

Thank you

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by - Verified Customer August 09, 2017

Mechanic provided excellent service in a timely manner. I was very safityied with my brake job. I would come back again,

by - Verified Customer August 08, 2017

good job

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by - Verified Customer August 03, 2017

Costs are always more than expected but good work is done so what can you do.

by - Verified Customer August 02, 2017

Good Shop

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by - Verified Customer July 31, 2017

Work was done fast and to spec.

by - Verified Customer July 27, 2017

David and his mechanics are customer focussed, and do much more than what you pay for.

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by - Verified Customer July 20, 2017

Professional service with a personal touch.
They answered all questions and made a point of making sure I was satisfied. As a woman with limited knowledge about cars, I appreciated being treated with respect. They are honest and do exactly what they say.

by - Verified Customer July 13, 2017

All good

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by - Verified Customer July 13, 2017

The only issue I had was not the shop's fault they got a faulty part. That being said they handled the fix and replacement supurbly.

by - Verified Customer July 09, 2017

It was all very good!

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by - Verified Customer July 09, 2017

I took my car to LGA to diagnose a coolant problem. They did that for me. I don't have correct equipment to diagnose a coolant issue. Since I do a lot of work on my hot rod I decided to do the work. What I appreciate is they weren't at all upset about my decision.

by - Verified Customer July 09, 2017

Was most impressed with their customer service and how friendly they all were to every customer.

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by - Verified Customer July 04, 2017

Great service, friedly workers car was finished in a fast timely manner.

by - Verified Customer June 29, 2017

Good experience

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by - Verified Customer June 28, 2017

Very courteous/friendly at the front desk. This is my first time at LG Auto Service and so far I'm very satisfied and would come back.

by - Verified Customer June 27, 2017

John and the staff are awesome. They fixed Suzanne and she's running great! Thanks!!

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by - Verified Customer June 22, 2017

Thanks!

by - Verified Customer June 21, 2017

I will be back

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by - Verified Customer June 21, 2017

John V. was amazing, he explained everything and got the car to my wife in fantastic order

by - Verified Customer June 19, 2017

i love this shop - Hector always remembers me!

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by - Verified Customer June 19, 2017

excellent team.

by - Verified Customer June 15, 2017

Everyone here at this shop are very professional thank you

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by - Verified Customer June 07, 2017

Always a good experience. Really like John he's always helpful. Hector too.

by - Verified Customer June 07, 2017

Will continue to come here.

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by - Verified Customer June 05, 2017

Staff friendly, thorough and thoughtful.

by - Verified Customer June 04, 2017

The shop ordered the OEM part and oil as per my request. Easy to schedule and done on time.

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by - Verified Customer May 30, 2017

Found Hector to be friendly, knowledgeable and efficient. I will be back.

by - Verified Customer May 29, 2017

LGAS has my complete trust and confidence in all things having to do with my car. They use up to date technology and their technicians seem to be well trained. I really appreciate their practice of maintaining a small number of loaner cars I can use which means no down time. They have my loyalty

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by - Verified Customer May 24, 2017

Pretty good and fast oil change

by - Verified Customer May 24, 2017

Always very helpful

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by - Verified Customer May 24, 2017

The techs were attentive and the follow-up was appreciated. The shop made every attempt to accommodate my schedule.

by - Verified Customer May 17, 2017

The battery was replaced as explained. But after I left, the battery would not work. I have an appointment to figure out what happened.

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by - Verified Customer May 16, 2017

Great service, the free loaner was greatly appreciated, and the pricing was phenomenal.

by - Verified Customer May 16, 2017

Excellent.

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by - Verified Customer May 14, 2017

I do appreciate the way this mechanic was able to provide so many details as to WHY my car was diagnosed as needing the repair that it did, however.

by - Verified Customer May 08, 2017

Excellent service. Good personnel.

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by - Verified Customer May 07, 2017

Wonderful service!

by - Verified Customer May 04, 2017

Good job.

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by - Verified Customer May 04, 2017

Very professional and I am very pleased with the service.

by - Verified Customer May 04, 2017

I'm coming to Los Gatos Auto Service since 1998, and recommend it to all my friends. This should tell you what I think of them...

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by - Verified Customer May 03, 2017

I took my car in last week for a checkup.. so far so good. The staff was very nice and explained everything they did.

by - Verified Customer May 01, 2017

Hector was very nice and explained the details to me regarding the repairs. I appreciated that very much. I had to rent a car for the day and a loaner would have been nice. Maybe next time.

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by - Verified Customer April 30, 2017

Excellent Service - job completed and a/c works perfectly - Thank you.

by - Verified Customer April 30, 2017

You got good peeps.

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by - Verified Customer April 27, 2017

I called that afternoon and was able to get my car in for a battery swap since my car would not start in the employee parking lot.

by - Verified Customer April 11, 2017

Everything was great, except the cap to the radiator overflow was not put back into place, as well as the window washer cap on the holding reservoir.

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by - Verified Customer April 11, 2017

All around good experience. Both Hector and John are really good.

by - Verified Customer April 10, 2017

EXCELLENT !!!!!

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by - Verified Customer April 04, 2017

Thanks for the good work Dave!

by - Verified Customer April 03, 2017

GREAT GROUP OF PEOPLE!

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by - Verified Customer March 28, 2017

Super.

by - Verified Customer March 28, 2017

Los Gatos Auto Service rebuilt the transmission of our 2002 Toyota Highlander, and it's running great again. They did the work in a timely and cost-effective manner - we would go to them again in the future.

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by - Verified Customer March 26, 2017

Honest shop!

by - Verified Customer March 23, 2017

Dropped the truck off without an appointment for an alignment. The job was done as promised and staff explained to me the measurements taken and adjustments made. Polite and engaging staff.

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by - Verified Customer March 23, 2017

No one else will ever work on my cars but the staff at Los Gatos Auto. Hands down the best.

by - Verified Customer March 19, 2017

Honest, they have loaner cars and I've referred several friends.

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by - Verified Customer March 19, 2017

After reading several positive reviews, I decided to give this facility a try. I have to say; the staff was friendly and thorough in their initial diagnosis. The reason for the one-star rating is that they gouged me on the parts price. I do not mind if a place doubles their cost on a part, but to quadruple a price is simply ridiculous. So be forewarned, if a part cost them $100., be prepared to pay them $400. for the part. When I complained about being overcharged for the part, they told me that the part was a very expensive part. I checked online at several locations and found that I was charged four times what I would have paid for the same identical part from the same identical manufacturer. Needless to say, I will never return to this shop again.

by - Verified Customer March 15, 2017

Good as always.

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by - Verified Customer March 15, 2017

Very professional folks.

by - Verified Customer March 15, 2017

Always great service!!!

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by - Verified Customer March 14, 2017

I moved to the area about a year ago and have been bringing my car here ever since based on the reviews. This past time I was just a little turned off when I was told there was about $1000+ of maintenance needed on my car. I love John he is always super.

by - Verified Customer March 13, 2017

Excellent customer service!

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by - Verified Customer March 13, 2017

Good experience with the staff, but I felt the price was a little high and I had to bring the car back to fix an issue that resulted from the repairs.

by - Verified Customer March 09, 2017

Dave and John are great, they got my car in quick and repairs were done the next day. Thanks Guys!

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by - Verified Customer March 09, 2017

All the work was completed on time and there were no surprises.

by - Verified Customer March 07, 2017

A positive experience. Would bring more cars to you for repair and would recommend you to others.

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by - Verified Customer March 06, 2017

I appreciated the loaner car.

by - Verified Customer March 05, 2017

Trustworthy.

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by - Verified Customer March 05, 2017

Hector and John +++++++

by - Verified Customer March 02, 2017

Did a safety check for daughters car-found bad brakes -so happy I went there.

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by - Verified Customer February 28, 2017

Hector was very accountable for repair work and help me to have the correct expectation on their work timeline. I had a very good experience.

by - Verified Customer February 27, 2017

Good.

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by - Verified Customer February 27, 2017

Very good work done by a strong team as I've come to expect. Customer service is excellent.

by - Verified Customer February 26, 2017

Good service

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by - Verified Customer February 23, 2017

Very kind, quick, and informative. Would definitely come again.

by - Verified Customer February 21, 2017

I had a great experience. Everyone was friendly and explained what the problem was. The work was completed promptly.

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by - Verified Customer February 19, 2017

I'm very satisfied with how my car is serviced at Los Gatos Auto Service and how I'm treated as a woman there, they never try to talk down to me or recommend any service that is not needed.

by - Verified Customer February 19, 2017

I have been dealing with this team for some time. I have been taking all my cars there for everything for several years.
Without question, they have been the best auto repair facility I have ever dealt with.

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by - Verified Customer February 16, 2017

John was exceptionally nice, they're great guys that know exactly what they're doing.

by - Verified Customer February 16, 2017

Thank you, Hector and John! Very happy with how the Honda is running.

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by - Verified Customer February 14, 2017

Thank you for your help and providing a loaner car.

by - Verified Customer February 13, 2017

This survey is awkward to navigate.

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by - Verified Customer February 13, 2017

They fix the issue.

by - Verified Customer February 13, 2017

Dave and company always provide great service. My family has been going to him for over 20 years and we hope to be taking our cars there for many more years to come.

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by - Verified Customer February 12, 2017

John and the gang are great!

by - Verified Customer February 09, 2017

Everyone very friendly and helpful. The work was excellent.

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by - Verified Customer February 06, 2017

GREAT.

by - Verified Customer February 06, 2017

Timely service and great communication.

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by - Verified Customer January 31, 2017

Next time call back with the repair quote when you say you will. It took me calling 3 times to get the amount then approve it. I didn't think it could be finished in time, but they got it done by the end of the day. Good job!

by - Verified Customer January 31, 2017

This is a very trustworthy facility and the staff is great...recommend to all my friends.

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by - Verified Customer January 30, 2017

I was surprised how long it took. Otherwise it was fine.

by - Verified Customer January 29, 2017

I have always had THE absolute best service @ LGA. Dave & his crew are the best- hands down!!

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by - Verified Customer January 26, 2017

Very helpful and got the work done quickly.

by - Verified Customer January 24, 2017

Very nice, respectable place. Friendly staff. Good work.

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by - Verified Customer January 18, 2017

I took my Mercedes in because I had a fluid leak that my usual mechanic was having trouble diagnosing. John and his team found the leak as well as a few others my mechanic had missed. They were very thorough. A little bit pricier but you get what you pay for. Overall I am very happy.

by - Verified Customer January 12, 2017

Thanks for your help and taking me under your busy schedule. Excellent repair shop!

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by - Verified Customer January 11, 2017

A check of the car, followed by a simple air filter & oil change.

by - Verified Customer January 11, 2017

While I had a great experience. Dave smelled like cheese, and he kept asking me if I would like to play ping-pong with him.

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by - Verified Customer January 09, 2017

Great!

by - Verified Customer January 09, 2017

Was very pleased with the service.

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by - Verified Customer January 09, 2017

Awesome all good.

by - Verified Customer January 08, 2017

The fluids were not checked during the service. My washer fluid was low and a warning light was on, but it was not filled. It would have been good to have been told an oil change was at least a 2 hour job to plan my day better, was expecting 1 hour.

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by - Verified Customer January 05, 2017

Always professional, quick, and nice.

by - Verified Customer January 04, 2017

Great job team!!

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by - Verified Customer January 03, 2017

Good work, trustworthy and fair pricing!

by - Verified Customer December 29, 2016

All was great!

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by - Verified Customer December 29, 2016

A very good job!

by - Verified Customer December 27, 2016

LGAS worked diligently to fix my truck and listened to my financial concerns.They kept their schedule and kept me under budget.

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by - Verified Customer December 19, 2016

Friendly service. Shop went above and beyond making sure I was a satisfied customer.

by - Verified Customer December 15, 2016

I love Dave and John and their staff!

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by - Verified Customer December 14, 2016

Had to bring it back to fix a minor issue, but it was done within a day the second time. These guys are always great!

by - Verified Customer December 13, 2016

Great shop, I recommend to friends.

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by - Verified Customer December 11, 2016

As always, Los Gatos Auto Service did what was needed and nothing more, car was ready as promised, friendly and professional personnel who truly care about their customers.

by - Verified Customer December 11, 2016

Great and dependable service, as always.

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by - Verified Customer December 08, 2016

Great shop! First time using them but will probably return.

by - Verified Customer December 08, 2016

The explanation of options and work to be performed was very helpful. Service was very good!

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by - Verified Customer December 07, 2016

Great service, fair pricing, friendly and knowledgeable staff!

by - Verified Customer December 07, 2016

I found them when I first moved to the area and have been extremely happy.

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by - Verified Customer December 06, 2016

Good experience - overall!

by - Verified Customer November 28, 2016

The guys here are always friendly and helpful.

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by - Verified Customer November 27, 2016

Everyone is always professional, friendly and thorough!

by - Verified Customer November 22, 2016

Awesome service!

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by - Verified Customer November 22, 2016

Excellent!

by - Verified Customer November 20, 2016

Nice job!

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by - Verified Customer November 20, 2016

Always consistent service, keep up the good work!

by - Verified Customer November 16, 2016

Merry Christmas to all my friends at LGAS!!!

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by - Verified Customer November 15, 2016

Nice job. Quick..

by - Verified Customer November 15, 2016

Great guys!

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by - Verified Customer November 15, 2016

Very happy with everything!

by - Verified Customer November 13, 2016

Great service. We now bring both our cars here because the guys don't nickle and dime.

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by - Verified Customer November 13, 2016

Always friendly service, and great explanation of what needs to be done.

by - Verified Customer November 09, 2016

Excellent and quick service/turnaround.

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by - Verified Customer November 09, 2016

I would urge anyone to get their vehicles worked on there. Everyone there is very thorough, and explains vehicles issues very clearly where you can understand.

by - Verified Customer November 09, 2016

The guys at Los Gatos Auto Service where great. Took care of me and my car.

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by - Verified Customer November 08, 2016

Very happy with the work!

by - Verified Customer November 08, 2016

Did exactly what was needed!

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by - Verified Customer November 07, 2016

Nice guys and willing to explain all the repairs needed.

by - Verified Customer November 06, 2016

Very good responses to my questions. This is an honest enterprise that really strives for customer satisfaction. When my ride failed to show, Dave took me home so I wouldn't have to wait for the car.

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by - Verified Customer November 03, 2016

I brought my truck in because it was making a funny grinding noise that I had no idea what it was. The guys in the shop knew exactly what the problem was. They where able to repair it quickly and got me a loaner car as well so that I would not miss work...SO NICE! When I came to pick it up they took the time to show me what the problem was and how they fixed it. I didn't ask them to go into much detail but they really took the time to show me what was wrong and how it was fixed. I felt really taken care of.

by - Verified Customer November 02, 2016

I have known Dave, John for many years. They are the best!

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by October 13, 2016

Great!

by - Verified Customer October 07, 2016

Great service!

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by - Verified Customer October 06, 2016

Great service!

by - Verified Customer October 05, 2016

They gave a very good service on my vehicle and the price is reasonable. They also gave me recommendations of what services need to be done. I fully trust them and always bring my vehicles to them for maintenance and fixes.

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by - Verified Customer September 29, 2016

I was so pleasantly pleased to be treated professionally. The service was outstanding and they kept me posted throughout. Fantastic!

by - Verified Customer September 28, 2016

Always honest and personalized service!

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by - Verified Customer September 28, 2016

I was very satisfied with my service at Los Gatos Auto Shop. The staff was very friendly and attentive. Weight times were reasonable and prices seemed reasonable. I trust these guys and will use them again for sure!

by September 28, 2016

Thorough diagnosis of needed repairs.

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by - Verified Customer September 28, 2016

The ownership and staff are extremely helpful. The quality service provided is done in a reasonable amount of time. The prices are affordable.

by - Verified Customer September 23, 2016

They always make that I am completely satisfied with their service. Also, they fixed my tire pressure monitor that hadn't worked since the accident. I love these guys!

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by - Verified Customer September 22, 2016

Terrific, as usual.

by - Verified Customer September 22, 2016

I always receive service with a smile....and knowledgable mechanics. Very trustworthy shop!

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by - Verified Customer September 21, 2016

Excellent service.

by - Verified Customer September 21, 2016

Honest, ethical, hard-working... Dave is a great guy that runs a solid shop

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by - Verified Customer September 15, 2016

Los Gatos Auto helped get my old truck (1995) through emissions -- no problem.

by - Verified Customer September 14, 2016

Service was prompt and courteous.

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by - Verified Customer September 13, 2016

You are helpful and honest.

by - Verified Customer September 13, 2016

Love everyone!

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by - Verified Customer September 09, 2016

I lost lights and turn signals of my pt cruiser and they were able to fit me in. Dave Henderson, the owner took on the job himself. He spent a long time troubleshooting but charged me a fair price even though he spent extra time. They are always helpful and honest.

by - Verified Customer September 07, 2016

Honest service. A little pricey on parts.

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by August 31, 2016

Great service.

by August 30, 2016

Fantastic!

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by - Verified Customer August 29, 2016

Great service in a timely manner.

by - Verified Customer August 26, 2016

Great shop.. great service.

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by - Verified Customer August 25, 2016

Excellent assessment with phone call and extra help was offered to drive me to Starbucks .

by - Verified Customer August 22, 2016

The guys are great and took great care of me and my car, as always!

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by - Verified Customer August 18, 2016

Everybody went the extra mile. Fast and complete service with smiles.

by - Verified Customer August 10, 2016

Everyone was super friendly and knowledgeable. They seemed to legitimately care about helping us in the best way that they could (without us spending too much money).

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by - Verified Customer August 08, 2016

Always the best. We have taken all of our cars for 13 years now, and completely trust them.

by August 08, 2016

The guys were really helpful. I needed a lot of work done on my car and they understood I had a budget I extremely appreciate what they did.

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by - Verified Customer August 04, 2016

Very accurate guys, they know their job well. Also, they are very friendly and always happy to tell you everything you want to know about your car.

by - Verified Customer July 26, 2016

Service was quick, they answered all my questions, charges very reasonable.

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by - Verified Customer July 19, 2016

Went in to get some basic work done. Great to have a loaner for a change, even with less time-consuming work. A friendly team that is genuinely interested in helping you get on your way.

by - Verified Customer July 18, 2016

I've been using this shop for many, many years. Every experience is a good one.

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by - Verified Customer July 13, 2016

Great customer service and very thorough!

by - Verified Customer July 13, 2016

Excellent service, friendly, and trustworthy.

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by - Verified Customer July 12, 2016

The shop did an excellent working with my situation, thus keeping it from becoming a transportation crisis.

by - Verified Customer July 05, 2016

Great shop! Takes great interest in you and your car!!

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by - Verified Customer June 27, 2016

Could have been clearer on repair choices and payment options.

by - Verified Customer June 14, 2016

It was awesome, dropped by for a smog check, and they had me out in a little over 20 minutes. I found them on Yelp, and they were the closest to my work with the highest rating. I even paid less than I expected. Great value, good job, Thank you!

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RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
93

Los Gatos Auto Service has been serving the local community since 1993. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “terrific”, “awesome”, “fantastic”, “honest”, and “knowledgeable”. This location features a team of automotive professionals whose experience, commitment to ongoing training, and investment in tools and equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to state smog inspections, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop-off, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
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AMENITIES

  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
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AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

We are here to keep you and your family safe on the road. Our services include a free digital courtesy inspection.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
Get Directions to Los Gatos Auto Service