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Little Bros. Shell, Inc.

(615) 338-8826
107 Verified Reviews
littlebrothersshellinc@hotmail.com

HOURS
07:00
19:00
http://purl.org/goodrelations/v1#Sunday
07:00
19:00
http://purl.org/goodrelations/v1#Monday
07:00
19:00
http://purl.org/goodrelations/v1#Tuesday
07:00
19:00
http://purl.org/goodrelations/v1#Wednesday
07:00
19:00
http://purl.org/goodrelations/v1#Thursday
07:00
19:00
http://purl.org/goodrelations/v1#Friday
07:00
19:00
http://purl.org/goodrelations/v1#Saturday
Su-S
7:00am to 7:00pm

ADDRESS

141 Franklin Rd
Brentwood, TN 37027 USA

AUTO REPAIR EXPERIENCE

  • Avery Smith, Manager
  • Established 1929
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician

Little Bros. Shell, Inc. Reviews

OVERALL RATING

107 Verified Reviews
5 stars
(60)
4 stars
(27)
3 stars
(10)
2 stars
(3)
1 star
(7)
by - Verified Customer July 05, 2017

I trust the people that work here. He was so kind and helpful. I know I'm being treated honestly and fairly. Thank you.

by - Verified Customer June 26, 2017

My car battery was dead and I took my car to this shop after jumping it off and Avery put a battery in right away. I've had no further problems with my car starting.

by - Verified Customer June 14, 2017

They knew exactly what the problem was and fixed it on the spot.

by - Verified Customer June 14, 2017

quoted $25 to put my spare tire on my car. I paid $42.... I'll probably not go back unless it is an extreme emergency.

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by - Verified Customer June 13, 2017

I was really satisfied with my repair work, the mechanics were very thorough in explaining everything was wrong with my vehicle and option on repairing. I was very satisfied with the customer service at little brother until I went inside to pay and the cashier was very cold this was the only negative.

by - Verified Customer June 12, 2017

Rob did not explain what he did to repair my tire. He also did not explain the details of the quoted price. I was charged $3.06 for supplies & $35.00 for labor. I was shocked at that; I thought tires were fixed for a lot less than that. He was respectful and nice though.

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by - Verified Customer June 04, 2017

It was great!

by - Verified Customer June 04, 2017

Quick and efficient.

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by - Verified Customer June 04, 2017

Avery and team do great work!!

by - Verified Customer June 03, 2017

Excellent customer service!

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by - Verified Customer June 02, 2017

I was treated very well and will use them again!

by - Verified Customer May 30, 2017

Everything was explained to me thoroughly and I was given excellent options. Very nice guys that helped me get back on the road.

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by - Verified Customer May 29, 2017

Went as well as expected.

by - Verified Customer May 26, 2017

was great!

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by - Verified Customer May 25, 2017

The service was great. My vehicle is running great.

by - Verified Customer May 15, 2017

Pleased with service. Plan to return if needed in the future or with our other car.

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by - Verified Customer May 10, 2017

The only thing that was a negative was that the first day I came in Avery called and told me my front tires were 'shot.' My front tires still have a significant amount of tread. I have been buying tires for almost 50 years. I know what 'shot' tires look like. I do not need to have those tires replaced just yet. It felt like a sales job. Other than that, I was ok w/ everything. The guys were nice. They were polite. Avery seems very knowledgeable.

by - Verified Customer May 10, 2017

Great friendly place...will gladly bring car back for any other repairs if needed!

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by - Verified Customer May 07, 2017

Great! Honest work!

by - Verified Customer May 03, 2017

Very good work.

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by - Verified Customer April 29, 2017

Great service. Perfectly repaired our new tire!

by - Verified Customer April 18, 2017

Thank you for your great service anytime I've come in.

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by - Verified Customer April 17, 2017

Courteous, helpful, extremely efficient.

by - Verified Customer April 14, 2017

Excellent experience with mechanics...The person working the retail store needs customer service training....and smile training. :)

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by - Verified Customer April 13, 2017

My car was washed and cleaned very well. Everyone has always been very friendly and courteous. I'll be back.

by - Verified Customer April 11, 2017

Pleased.

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by - Verified Customer April 09, 2017

Friendly, fast and trustworthy service. Everything well explained so I could understand it and was very happy with their work!

by - Verified Customer April 07, 2017

Everyone was extremely helpful and courteous! I was from out of town and was grateful for the help of the service department!

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by - Verified Customer April 07, 2017

They do fine work, promptly done. My car passed emissions test.

by - Verified Customer March 31, 2017

I towed my car to a different location because it was way too over priced. I had the same services performed at half the price at a different shop!

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by - Verified Customer March 25, 2017

Loved it!

by - Verified Customer March 25, 2017

Avery is the man!

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by - Verified Customer March 22, 2017

They were friendly and as far as I know the work was done appropriately. They charge the same for labor as the dealerships - not for work actually done but a list price set before they even begin. I had several items done that could have been bundled and the labor should have been much cheaper. I didn't know the right questions to ask at the time and will not return as I feel like they took advantage of my naivety.

by - Verified Customer March 17, 2017

Avery is always helpful.

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by - Verified Customer March 16, 2017

Avery and Jeremy do a great job. A little expensive but they do good work. I have been there many times.

by - Verified Customer March 13, 2017

Appreciate the help with checking and refilling my tires, without asking and without accepting a tip. When I discovered it was a slow leak, that service is why I returned for the repair. They treat customers great like when full-service stations existed.

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by - Verified Customer March 03, 2017

James does an outstanding job. Very professional.

by - Verified Customer March 01, 2017

Great service!

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by - Verified Customer February 28, 2017

There only place that I will ever take my vehicles.

by - Verified Customer February 27, 2017

The repair portion of the shop is fine. The customer service portion not so much. I went in to look for a place to sit to wait for the repair and I wasn't greeted at all. The lady also made it as if it was a hassle to clear some items from the table area so that I could sit down. The whole time I was there...about 2 1/2 hrs... I was so uncomfortable to the point that I actually went outside to sit.

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by - Verified Customer February 24, 2017

Honest guys!

by - Verified Customer February 21, 2017

Fixed flat tire quickly!

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by - Verified Customer February 13, 2017

Good service!

by - Verified Customer February 10, 2017

Little Brothers did a great job on the two repairs I have had them do on my vehicle. Great job from good people.

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by - Verified Customer February 10, 2017

Nice people.

by - Verified Customer February 01, 2017

Great job. Avery Smith is awesome.

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by - Verified Customer January 28, 2017

I initially declined to have the work done there because of cost, but then they offered to find a used part and they did the work. Great service.

by - Verified Customer January 28, 2017

We will not return for cost reasons. A brake job and checking a few items was over $1,200.00

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by - Verified Customer January 28, 2017

As a 5 car family, Little Brothers has done a lot of work for us. They are honest, have always fixed whatever the problem and have never pressured us to feel like we need to do more work. All of our cars are old with high mileage and they have done a great job keeping them going for us.

by - Verified Customer January 13, 2017

Explained well!

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by - Verified Customer January 09, 2017

Excellent people who work here. Always treat you right!

by - Verified Customer January 02, 2017

Everything was done. Avery explained everything well.

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by - Verified Customer December 22, 2016

All good!

by - Verified Customer December 17, 2016

They always step up and help. I fear they work almost too much! Those guys deserve a nice beach vacation.

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by - Verified Customer December 16, 2016

I feel they went above and beyond to have my car ready as fast as possible!

by - Verified Customer December 16, 2016

Avery is the best!

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by - Verified Customer December 12, 2016

Shop was closest AAA affiliated repair shop. So I did not shop around for price. I was happy with service and parts used for repair!

by - Verified Customer December 10, 2016

They put on windshield wipers in less than 5 minutes.

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by - Verified Customer December 09, 2016

Good job.

by - Verified Customer December 06, 2016

Everyone was very kind to me.

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by - Verified Customer December 05, 2016

Stopped in without appointment to have brake light replaced. Work done well and reasonably quickly. Thankful they were available.

by - Verified Customer November 26, 2016

All work was done well and very fast.

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by - Verified Customer November 15, 2016

Excellent workmanship, friendly atmosphere, fair pricing. THANKS!

by - Verified Customer November 11, 2016

I had a very good experience. They explained the issue to me and fixed it promptly.

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by - Verified Customer November 09, 2016

Car broke down going through Nashville. Quickly fixed! Price was reasonable. I was very pleased!

by - Verified Customer September 01, 2015

The service is exceptional especially given the number of mechanics that have knowledge of classic cars.

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by - Verified Customer August 22, 2015

We have been extremely pleased with the service and honesty at Little Bros.

by - Verified Customer August 03, 2015

Good service. They fixed the problem.

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by - Verified Customer July 27, 2015

They are professional, honest and reliable.

by - Verified Customer July 20, 2015

Avery is always responsive, positive, and helpful.

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by - Verified Customer July 13, 2015

I'm handicapped and they come and pump my gas for me. They have good service. I had an oil change there. They're very friendly. Concerned. They help me out.

by - Verified Customer July 12, 2015

I had the car looked at before I bought it. They said everything was good. Within a week of owning it, they replaced the brakes. The replacement brakes had an issue and I had to have the brakes redone. On all of these visits, I asked if the car was safe for me to drive on a 1,000 miles each way trip. I was assured it was absolutely safe! When I reached my destination, my father noticed a Crack in the tires. We took it to a local shop. They had never seen tires with such bad dry rot. They said I was VERY lucky to have made it that far. They wouldn't let me drive the car any further, even offering to tow it for free to another shop if I preferred to buy tires elsewhere. I've shown pictures of the tires to a couple people and all have echoed that someone must be looking out for me since I didn't a blowout. How can someone fix your brakes twice and not notice the tires? I will never trust them with my safety again.

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by - Verified Customer July 08, 2015

They've handled my cars for several years. They have good, quick service. The price isn't the cheapest. You can depend on them.

by July 03, 2015

They did great work on my car, but the communication with them was a little unpredictable.

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by - Verified Customer June 30, 2015

The price is the difference. It's convenient. Not far from my house.

by June 27, 2015

They provide excellent service.

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by June 23, 2015

They had great service. They gave me the best options to fix my car.

by - Verified Customer June 22, 2015

Very friendly & very helpful. Good service.

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by - Verified Customer June 18, 2015

This shop failed to fix the wheel bearing, kept the truck for three days and only communicated with me when I called. When I did call, they said everything was going fine... or that the mechanic who was working on my vehicle was unavailable.

by - Verified Customer June 18, 2015

Service was efficient.

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by June 16, 2015

I spent 800.00 and radiator fluid still leaking.

by - Verified Customer June 16, 2015

I came in near closing time and they completely took over and helped me get the help I needed with my car.

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by - Verified Customer June 14, 2015

I can set up an appointment to have work done & not just chance being able to get in.

by - Verified Customer June 14, 2015

They did good work and I didn't have any problems with my car, the price was even less that what the estimate was.

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by - Verified Customer June 12, 2015

They always do what they say they are going to do. They do it on time and on budget. If they discover something while they have the car in their possesion, they will call you to have you say yay or nay on the repair.

by - Verified Customer June 06, 2015

They have worked with me in the past quite well.

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by June 06, 2015

They accomodated me later at night when my car broke down. They did a really good job.

by - Verified Customer May 30, 2015

I had a tire that was going flat and I needed it fixed quickly and they got me right in and the tire is still good.

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by May 29, 2015

They were very nice and knowledgeable about what I needed Customer service was great It was ready when they said it would be.

by - Verified Customer May 28, 2015

I like their service. They were very courteous. They did everything to my liking.

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by - Verified Customer May 25, 2015

It's convenient, easy to get things scheduled, etc....

by - Verified Customer May 24, 2015

Quick and friendly.

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by May 23, 2015

Friendly people and job done, however estimate was not provided prior to service, and it was considerably more expensive that what I expected.

by May 21, 2015

Nice guys.

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by May 21, 2015

One time I was pleased with them and another time I was not.

by - Verified Customer May 15, 2015

Quick and reasonable service.

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by - Verified Customer May 08, 2015

Quick and efficient service.

by - Verified Customer May 04, 2015

They are very personable and get the job done quick.

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by - Verified Customer April 28, 2015

Fantastic service. Went above and beyond to help me.

by - Verified Customer April 18, 2015

They were exceptionally kind and helpful the morning I had a flat tire.

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by - Verified Customer April 16, 2015

They are close by, the service was timely and accurate. They are pleasant to deal with.

by April 09, 2015

Convenient and quick service.

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by April 07, 2015

They were very easy to work with.

by April 06, 2015

No waiting room.

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RepairPal Scorecard
90
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
88
TOOLS & EQUIPMENT
95
CUSTOMER SERVICE
86
CUSTOMER AMENITIES
96

Little Bros. Shell was established way back in 1929 and has been proudly serving Brentwood and the surrounding area ever since. This shop features a very experienced, well trained team lead by an ASE certified Master Technician. They are equipped with the tools and diagnostic equipment necessary for today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “fantastic”, “helpful”, “professional”, “helpful”, and "courteous". A local shuttle service, early bird drop off, weekend business hours, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Vehicle Detailing
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Pickup/Dropoff
  • Car Wash
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Open Saturday
  • Open Weekends
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ACDelco
  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Little Bros. Shell, Inc.
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