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Lilburn Auto Center

(678) 820-3902
98 Verified Reviews

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
14:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 2:00pm

ADDRESS

4450 Lawrenceville Hwy NW #M
Lilburn, GA 30047 USA

AUTO REPAIR EXPERIENCE

  • Robert Croxton, Owner
  • Established 1993
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • 68 Years of Car Repair Experience
  • RepairPal Certified Since: March 2012

Lilburn Auto Center Reviews

OVERALL RATING

98 Verified Reviews
5 stars
(67)
4 stars
(20)
3 stars
(5)
2 stars
(5)
1 star
(1)
by - Verified Customer May 31, 2017

Greeted with a smile. Work always was done on time.

by - Verified Customer May 30, 2017

Excellent service at a great value!

by - Verified Customer May 23, 2017

Job well done - this is from a consistent repeat customer

by - Verified Customer May 23, 2017

I'm satisfied at this time

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by - Verified Customer May 21, 2017

Went in for an oil change, and to my surprise later found an oil puddle in my garage. I took the car back, and was told the oil plug was not securely tighten. The issue was fixed however, I was a little shaken by the fact, that I could have experienced major damage to my engine if I'd left town as I had originally planned to do.

by - Verified Customer May 21, 2017

Great place to have ANY auto repair work done

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by - Verified Customer May 15, 2017

Went in for an oil change, and to my surprise later found an oil puddle in my garage. I took the car back, and was told the oil plug was not securely tightened. The issue was fixed however, I was a little shaken by the fact, that I could have experienced major damage to my engine if I'd left town as I had originally planned to do.

by - Verified Customer May 15, 2017

Very knowledgeable people. Extremely busy shop and that speaks for itself. Hopefully they were satisfied as I was. Would definitely use again.

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by - Verified Customer May 10, 2017

Very pleased with every contact I have had with Lilburn Auto Repair to date by phone and in person.

by - Verified Customer May 09, 2017

Excellent customer service, friendly staff. No complaints. Thank you!

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by - Verified Customer May 07, 2017

The crew did a great job on my car.

by - Verified Customer May 02, 2017

The car smelled like cigarettes every time I turned on AC for the rest of the day. Still, have error code showing on the dash.

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by - Verified Customer April 27, 2017

Love Lilburn Auto Care. Intend to be a loyal customer.

by - Verified Customer April 26, 2017

I was very pleased with this shop. Honest and affordable. All persons I worked with were friendly and courteous.

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by - Verified Customer April 24, 2017

I've been taking our cars here for 11 years. We've had almost no work needed in all those years outside of routine maintenance. They keep track of all that is needed, so stuff doesn't get left undone and end up damaging the car. Our daughters take their cars there are always grateful that things are explained and they never feel talked down to. Great folks.

by - Verified Customer April 19, 2017

CB was great. The other guys too. We had multiple problems so it took several fixes to whittle down all the issues. The work done was excellent. Very happy we found you all.

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by - Verified Customer April 18, 2017

Pleasant. No hassles.

by - Verified Customer April 13, 2017

Great shop. They take the time to go over all needed repairs on your car.

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by - Verified Customer April 11, 2017

The car was in for a diagnostic on cutting out. The guys are always super nice and explained the problem and also informed me my clutch is about shot. Repairs are not in my budget at the moment but will use this shop when I'm prepared.

by - Verified Customer April 11, 2017

They are always fast, helpful, courteous and friendly. They are also always very busy. They have never tried to pressure me into repairs/services and I feel like they are honest when they tell me what needs to be done right away and what can wait. No complaints!

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by - Verified Customer April 11, 2017

The car was not looked at for a whole day but we got quick service once they got to it.

by - Verified Customer April 10, 2017

Everything was good!

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by - Verified Customer April 06, 2017

Expedient, professional, timely.

by - Verified Customer April 06, 2017

Why would you have your shop listed as being capable of performing a task then say, 'oh, we're not able to do that'!?!?

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by - Verified Customer March 29, 2017

Great repair shop!

by - Verified Customer March 23, 2017

Great experience; they know their stuff and do a good job.

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by - Verified Customer March 23, 2017

I really believe in the work the this shop do. They get a A+ from me.

by - Verified Customer March 21, 2017

Really nice people who consistently do a good honest job. (Wish you were open the weekend for oil changes, though).

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by - Verified Customer March 20, 2017

Just great!!

by - Verified Customer March 20, 2017

Took the vehicle in for an alignment and was told needed struts and lower ball joints to the tune if $1600 with no explanation or offer to show. I feel like I need to update the fish Atlanta to let them know LAC is just like any other shop trying to make an extra buck off of people that don't know about cars. Problem is, you will run into a few that do know about cars...

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by - Verified Customer March 19, 2017

Amazing overall experience!

by - Verified Customer March 16, 2017

Did not complete the job as said. This was the second time the incorrect oil was put in the vehicle. 10% discounted not honored due to the agent not adding to notes when took service order.

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by - Verified Customer March 16, 2017

Picked up serviced vehicle and within 4 miles all warning lights came o& engine started shutting down. I immediately called Dennis and he dispatched a team & wrecker to return it and me to shop to remedy.

by - Verified Customer March 15, 2017

A++++

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by - Verified Customer March 15, 2017

Staff was great and understanding.

by - Verified Customer March 14, 2017

Great work!

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by - Verified Customer March 14, 2017

Impressed with Dennis, Manager, and Techs. Repaired the car in the required time. Pleased with experience in general.

by - Verified Customer March 12, 2017

Work was done and the customer service was good.

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by - Verified Customer March 08, 2017

It is great to have an auto repair place that you can trust. Very rare these days.

by - Verified Customer March 07, 2017

Very Professional and polite...Great job !!

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by - Verified Customer March 05, 2017

I am very happy with all the services.

by - Verified Customer March 05, 2017

Very polite and friendly. Did work needed at a cost much lower price than another auto repair businesses. I was quoted $850.00 by another, Lilburn Auto Center charged me $250.00
I am so Thankful to have some Honest people still in this world.

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by - Verified Customer March 02, 2017

Explained everything that needed to be done. Called and made a suggestion for another process that was needed. I appreciate their taking the time to do it correctly.

by - Verified Customer March 01, 2017

Very knowledgeable and efficient. Repairs were made with supporting documentation at a very fair price.

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by - Verified Customer March 01, 2017

Service delivered on time as promised.

by - Verified Customer February 28, 2017

It was explained to me what was done and replaced, he even showed me the part that was removed from the car.

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by - Verified Customer February 27, 2017

Have gone to this shop for decades...always a good experience!

by - Verified Customer February 26, 2017

Very professional courteous and easy to do business with. Overall great experience!

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by - Verified Customer February 23, 2017

Checked alignment because Honda dealer tried to sell me an unneeded alignment Lilburn assured me I didn't need this service.

by - Verified Customer February 21, 2017

Great for emission repair and difficult to diagnose problems. I was told elsewhere there were two expensive repairs, but L.A.C. found a less expensive repair would fix one of them and it passed emissions.

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by - Verified Customer February 13, 2017

Dennis get's a number '1' in my book when comes to honesty, customer service, fairness about an estimate about a procedure, and promptness on estimates and completion!

by - Verified Customer February 12, 2017

They are dedicated to excellent service all the time.

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by - Verified Customer February 07, 2017

I was pleased and feel very comfortable. I will return to them for repairs.

by - Verified Customer February 05, 2017

Great service as always!

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by - Verified Customer February 05, 2017

My experience was so great that I plan on returning to any time I need repairs.

by - Verified Customer February 05, 2017

The staff is always courteous and handles me in a professional and timely manner.

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by - Verified Customer February 02, 2017

Though the initial repair did not take care of the problem, I felt that the manager worked well with me and discounted the labor on the first attempt.

by - Verified Customer February 01, 2017

Nice to find a place that works on Range Rovers at a fair price. Employees are friendly and helpful.

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by - Verified Customer January 31, 2017

I went in to have a battery installed. The front desk was attentive, smart and honest. The front desk and service people obviously know each other well and the work was done immediately. Thank you.

by - Verified Customer January 31, 2017

Great shop and workers. I thought I was offered some repairs that maybe I did not need. But it was good to hear the opinion.

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by - Verified Customer January 31, 2017

I have been going to Lilburn Auto Center for a long time and have never had a problem. The people are very helpful and you can trust them 100% of the time.

by - Verified Customer January 29, 2017

I have used their services since 2012 with good results.

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by - Verified Customer January 29, 2017

Excellent customer service. Mindful of cost in only fixing what was necessary and contacting me often with updates and advice.

by - Verified Customer January 26, 2017

Really appreciate them fitting me in. Did a thorough inspection of a car I was hoping to purchase and they both made it timely and affordable. Would highly recommend!

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by - Verified Customer January 24, 2017

I had made arrangements to drop the car by the shop for an oil change. It took a long time to make the appointment, and then the oil change took a long time as well. Fortunately, this was not my first time at Lilburn Auto, so I know that it was an uncharacteristic problem.

by October 08, 2013

They have always kept me updated on the price and progress on service. They take the time to explain what is needed.

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by October 08, 2013

The owners are friends of mine and have always treated us fairly.

by - Verified Customer October 07, 2013

Very friendly and most of all good service on my car. I do not feel like I am pushed into doing things that are not nessesary to be done.

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by October 01, 2013

Lilburn Auto has been taking care of my vehicles since 2003 They have always given me great service and I never has any problems with any and all repairs and maintenance they have done on them. They service goes above and beyond all expectations.

by - Verified Customer September 30, 2013

Honest, Professional, and use top of the line parts. The staff is friendly.

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by - Verified Customer September 30, 2013

They are honest and will even walk you under your car to show you what's wrong.

by September 26, 2013

Service is good but not open on Saturday.

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by - Verified Customer September 23, 2013

They have always taken care of my cars in a professional and reasonable manner and are friendly and helpful.

by September 18, 2013

I've been very happy with the work done on my Taurus.

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by - Verified Customer September 10, 2013

After 10 years of trying to find a competent and professional mechanic, Lilburn Auto and the entire staff go above and beyond each and everytime time on our fleet of trucks. Very honest and detailed.

by - Verified Customer September 06, 2013

Every time I go to Lilburn Auto Care I get excellent service from everyone.

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by - Verified Customer September 03, 2013

I think they are curtious and do a very good job.

by August 23, 2013

I feel they provide good service but sometimes overwhelm with list of service recommendations.

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by August 12, 2013

I like the people and the service.

by - Verified Customer August 09, 2013

Good reliable service reasonably priced, friendly technicians. I feel I can trust them with my vehicle as well as my wallet.

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by - Verified Customer July 23, 2013

They make sure your car is fixed correctly and are competitively priced. Their customer service is first class.

by - Verified Customer June 06, 2013

Good work, a little too pricey

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by May 24, 2013

Service Is Good...But I Wish You Take American Express

by - Verified Customer May 01, 2013

Lilburn Auto has always done a very good job maintaining my vehicles.

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by - Verified Customer March 29, 2012

I just found the staff to be especially helpful. This wasn't a regular thing, this was an emergency where we broke down. We ended up at the auto shop, and they just went out of their way to help us. If I lived in the state, I would use them all the time.

by - Verified Customer March 26, 2012

I don't have anything bad to say about them at all. They have always been more than fair to me.

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by - Verified Customer March 24, 2012

They were just very professional, very helpful.

by - Verified Customer March 23, 2012

They have always been really good, and they are good mechanics. I would go back to them.

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by - Verified Customer March 23, 2012

I have been to numerous other places in the past, and have been told I need this and that. As a matter of fact, my mother-in-law started using their place because she used to take her car to the dealership and they told her she needed a new engine because it was making a whistling sound; she had a crack in the block. She took it up there to Lilburn Auto and they started laughing and said they were just screwing you. Every time I've gone there, I've never been jacked around. I used to go to other places; every time I went in just for an oil change, I needed a couple thousand dollars worth of stuff done because this is wrong and that's wrong, but you never get that at Lilburn. I never get the run-around. I always feel like a get a fair shake. They tell me if I need something and they tell me why I need it and they show me I need it. If I'm a little strapped for cash, they tell me if the repair can wait. They are always fair and honest there. I've been going to them for more than 10 years.

by - Verified Customer March 22, 2012

They didn't actually find out what was wrong with the car. Last time I went in, they just told me it needed a tune up.

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by - Verified Customer March 20, 2012

They were very prompt. They were very reasonable. The customer service was reasonable, and the repair was very good.

by March 17, 2012

They actually helped me see some other issues that other centers made. I had the car repaired at two other centers, and they found the mistakes that they made.

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by - Verified Customer March 16, 2012

I'm pleased with the service they gave me.

by - Verified Customer March 16, 2012

They were nice people and I thought I had to spend a whole lot more money, but they let me know that the cost for what was actually wrong was a lot cheaper.

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by March 10, 2012

In the shop's defense, they did give me an option as to whether to put in the correct part or the incorrect part, but I don't think that is a decision that the customer should make. I think if you are a mechanic, you should know that the correct part is the correct part and the customer shouldn't have to do the research on the Internet to tell you what is the right thing to do.

3 verified customers did not leave comments but provided these ratings:
by Rashele, Sudhakar
by Tony

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
95

Lilburn Auto Center has been serving the local community for over 20 years with owners Bob and Kathryn Croxton at the helm. They also have the honor of becoming the second RepairPal Certified shop in all of Georgia! Bob has been an automotive instructor and he continues his teaching ways with his crew both personally, and by sending them to training on a regular basis. Their group of technicians are well rounded with a mix of experience, certification and training. They have great support with the quality tools, equipment, and information needed to properly perform their job. All services and repairs are backed by a 2-year/24,000-mile warranty, and in some cases even longer (see shop for details). Lilburn Auto Center offers conveniences like a customer shuttle, early bird drop-off, WiFi and even fresh coffee.


Details

SPECIALTIES

  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
+ More

AMENITIES

  • Early Bird Dropoff
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet

AFFILIATIONS

  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Lilburn Auto Center providing quality car care in Lilburn, GA since 1989. We dedicate ourselves in keeping up with today’s latest automotive technology so we can better service you. We understand that your vehicle is your major investment and we carefully take care of it as if it was our own. Customer service is a major part of why our customers use us for their vehicle needs. We take time to explain to each of our customers their car needs and the services that will be taken place. We are a NAPA AutoCare Center and AAA Center and provide national benefits along with our personal care.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Lilburn Auto Center
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