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Q: liftgate wiper blade on 1997 Saturn SW2

Rookie cbe0621eac06868b3efe0d8d1d3611e23c60d3114864ea2ec19a68cfbd3eebab
My liftgate wiper blade does not make contact with the glass. I recently had the wiper blade changed. I'm thinking that the install may have bent the arm. I cannot seem to remove the wiper arm retaining latch. Please advise with detail. Thank you in advance for your help.
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