Close

Lex Brodie's Tire, Brake & Service - Waipahu

(808) 518-3324
140 Verified Reviews
scottwilliams@lexbrodies.com

HOURS
09:00
16:00
http://purl.org/goodrelations/v1#Sunday
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
07:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
9:00am to 4:00pm
M-F
7:00am to 6:00pm
S
7:00am to 5:00pm

ADDRESS

94-169 Farrington Hwy
Waipahu, HI 96797 USA

AUTO REPAIR EXPERIENCE

  • Keith Kobayashi, Manager
  • Established 1972
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 53 Years of Car Repair Experience

Lex Brodie's Tire, Brake & Service - Waipahu Reviews

OVERALL RATING

140 Verified Reviews
5 stars
(73)
4 stars
(38)
3 stars
(15)
2 stars
(7)
1 star
(7)
by - Verified Customer July 30, 2017

Oil change.

by - Verified Customer July 30, 2017

Took me in early and kept me posted along the way! Very pleased!

by - Verified Customer July 30, 2017

Excellent service.

by - Verified Customer July 29, 2017

No complaints.

+ Show more reviews
by - Verified Customer July 29, 2017

Always friendly and knowledgeable.

by - Verified Customer July 28, 2017

Extremely accommodating and knowledgeable.

+ Show more reviews
by - Verified Customer July 28, 2017

Great customer service.

by - Verified Customer July 27, 2017

Oil Change and safety inspection took several hours.

+ Show more reviews
by - Verified Customer July 26, 2017

Safety check completed within an hour.

by - Verified Customer July 25, 2017

Very fast & excellent service.

+ Show more reviews
by - Verified Customer July 25, 2017

Da best!

by - Verified Customer July 25, 2017

Great service. Fast service. Friendly people both at the desk and in the shop.

+ Show more reviews
by - Verified Customer July 25, 2017

The lady who checked me in was really nice.

by - Verified Customer July 25, 2017

Very professional.

+ Show more reviews
by - Verified Customer July 24, 2017

The service is always friendly and the job they do is great.

by - Verified Customer July 24, 2017

Everyone was very nice. Had an alignment done previously and the mechanics checked it for me without me asking. Parking brake tightened far less expensively than dealer quote.

+ Show more reviews
by - Verified Customer July 24, 2017

I was impressed that the staff took the time to review my account and put in the effort to give me the best possible deal they could.

by - Verified Customer July 23, 2017

I'm very satisfied with the work done and the people that provided the service.

+ Show more reviews
by - Verified Customer July 23, 2017

Good.

by - Verified Customer July 22, 2017

Unfortunately, it took 3 hours for the safety check--did not have the bulb in stock and had to search all over. But was comped so I was glad about that.

+ Show more reviews
by - Verified Customer July 22, 2017

Good service.

by - Verified Customer July 21, 2017

I always get a great service, ALWAYS!!! Keep doing what you guys are doing.

+ Show more reviews
by - Verified Customer July 21, 2017

Good.

by - Verified Customer July 21, 2017

Great.

+ Show more reviews
by - Verified Customer July 20, 2017

Good, Friendly service.

by - Verified Customer July 20, 2017

Great service as always.

+ Show more reviews
by - Verified Customer July 20, 2017

Great honest service.

by - Verified Customer July 20, 2017

Service is very slow. Don't feel any rush to get stuff done.. They have a guy that just walks around and smokes his vap all day looks like he not even working... I like Lex Brodies but will never go back to that one again.

+ Show more reviews
by - Verified Customer July 20, 2017

Great customer service, good technical expertise.

by - Verified Customer July 19, 2017

Customer service was absolutely awesome!!!!

+ Show more reviews
by - Verified Customer July 19, 2017

Excellent service ....

by - Verified Customer July 19, 2017

I have total confidence that my car was in the best hands. I trust Lex Brodie to give me the best repair at the best price.

+ Show more reviews
by - Verified Customer July 19, 2017

Very professional and courteous staff.

by - Verified Customer July 18, 2017

I went in to replace my two rear tires. I was told it would take three hours because someone was bringing tires from the Kalihi shop. After waiting almost four hours, I asked the front desk if they were done yet. I was told- oops, she hasn't even come to the shop yet. She either forgot or never came. They offered to do enterprise and give me a rental, which I accepted. Almost an hour later, I asked the front desk. Enterprise forgot to come and pick me up. I continued to wait, and was told the car is almost finished so I checked out and paid. She said it was just on the line and it'd be coming out soon. Another forty five minutes went by, and I went back to the front desk to ask where my car was. It was just airing out front and no one told me it was ready. By the end of this entire day, I had spent SIX hours waiting for two tires to be replaced. Hands down, It was the worst experience I had ever had at a mechanic, EVER. They even told me they would send me a coupon because they felt so bad about my experience... it's been a few weeks since this and I have yet to receive anything from them. This was my first and last time I will ever go to Lex Brody's.

+ Show more reviews
by - Verified Customer July 18, 2017

Way too expensive.

by - Verified Customer July 16, 2017

Did my front brakes, a woman Mechanic did it. Im impressed with the detail that she accomplished.

+ Show more reviews
by - Verified Customer July 16, 2017

Explained everything in detail.

by - Verified Customer July 15, 2017

Excellent service.

+ Show more reviews
by - Verified Customer July 15, 2017

Good service, friendly staff, reasonable prices.

by - Verified Customer July 14, 2017

Very fast and friendly staff.

+ Show more reviews
by - Verified Customer July 13, 2017

Had oil change and 4 tires replaced.

by - Verified Customer July 12, 2017

I was helped immediately and appreciated their honesty about my car brake's condition.

+ Show more reviews
by - Verified Customer July 12, 2017

Good service waiting room could use improvement.

by - Verified Customer July 11, 2017

Efficient, fast, and friendly.

+ Show more reviews
by - Verified Customer July 10, 2017

Outstanding service.

by - Verified Customer July 10, 2017

In general professional and courteous staff.

+ Show more reviews
by - Verified Customer July 10, 2017

Everyone is very helpful and friendly.

by - Verified Customer July 09, 2017

Nice.

+ Show more reviews
by - Verified Customer July 09, 2017

Very friendly and quick.

by - Verified Customer July 09, 2017

Great service, comfortable waiting, good coffee.

+ Show more reviews
by - Verified Customer July 07, 2017

Friendly staff.

by - Verified Customer July 07, 2017

The shop was prompt.

+ Show more reviews
by - Verified Customer July 06, 2017

Good service.

by - Verified Customer July 06, 2017

Great customer service!

+ Show more reviews
by - Verified Customer July 05, 2017

Employees knowledgeable, helpful, and kind.

by - Verified Customer July 04, 2017

I didn't have any appt. And the workers made sure I didn't wait long I call that good service. Thank you very much.

+ Show more reviews
by - Verified Customer July 02, 2017

They were very courteous and fast.

by - Verified Customer July 01, 2017

Very good. I received new tire since it was still under warranty. But took over two hours to replace/rotate tires and still did not have time to do alignment, cuz I had to leave already.

+ Show more reviews
by - Verified Customer July 01, 2017

It was awesome.

by - Verified Customer June 30, 2017

Folks were very helpful and polite. I was not sold a bunch of bogus parts, which I love. Thank you.

+ Show more reviews
by - Verified Customer June 30, 2017

Everyone there had great customer service even the people working on the cars.

by - Verified Customer June 30, 2017

Service was fast and friendly, straight to the point.

+ Show more reviews
by - Verified Customer June 29, 2017

I went in to have my rear drum brakes serviced since they sometimes squeak and have never been serviced for the 150K miles that we've had the car. Instead, they told me they were fine (but still squeak) and that my valve cover gaskets needed to be replaced. I did know that the car had an oil leak because I'd have to put in a qt of oil about once a month. In the process, the dipstick was broken and had to be replaced which took 3+ weeks. The brake service was to be about $290 per their ad, but I can't help but feel like they pushed the higher priced gasket job that probably could've waited...especially since we still have to live with the squeaking brake. If it weren't for the in store credit card, I wouldn't have got the service, and will only return if I have no other financial option.

by - Verified Customer June 29, 2017

Always great work especially under pressure.

+ Show more reviews
by - Verified Customer June 29, 2017

Great.

by - Verified Customer June 25, 2017

Friendly staff, good workmanship.

+ Show more reviews
by - Verified Customer June 25, 2017

Very satisfied with your service.

by - Verified Customer June 25, 2017

I have purchased tires there for years. Bought a new truck and got a nail in it and they charged me for the repair. Lex Brodies in town fixed for free because I was a return customer. Never going Waipahu again.

+ Show more reviews
by - Verified Customer June 24, 2017

Fast Service.

by - Verified Customer June 23, 2017

Your service representative was very helpful and very apologetic when the service extended beyond the appointed time.

+ Show more reviews
by - Verified Customer June 22, 2017

The service itself was up to the usual high standards I've come to expect of Lex Brodie's. But the actions of my servicing agent was not.

by - Verified Customer June 22, 2017

Updates would be nice.

+ Show more reviews
by - Verified Customer June 21, 2017

They messed up my tire twice, second time they said it was fixed and less than five minutes after leaving I was driving on my rims. Lucky not to get into an accident. Spent my entire day at the shop.

by - Verified Customer June 20, 2017

Got the job done.

+ Show more reviews
by - Verified Customer November 03, 2015

Fast. Inventory available.

by - Verified Customer November 02, 2015

Courteous and reliable services.

+ Show more reviews
by - Verified Customer November 01, 2015

I have been buying all my tires from them for the last 15 years. I have never been disappointed by their service.

by - Verified Customer October 30, 2015

I received excellent service, attention and respect from contact person. He was very hard working and it was very busy, but he always found time to keep me informed as to what was happening and to check on vehicle, always keeping me updated.

+ Show more reviews
by - Verified Customer October 29, 2015

Salesman knowledgeable and price was reasonable.

by October 29, 2015

Friendly, helpful, reasonable & convenient.

+ Show more reviews
by - Verified Customer October 29, 2015

They are very courteous, knowledgeable, friendly and prompt.

by October 29, 2015

Friendly employees and top notch service.

+ Show more reviews
by - Verified Customer October 28, 2015

Good customer service.

by - Verified Customer October 28, 2015

I appreciated the professionalism and quick service.

+ Show more reviews
by - Verified Customer October 27, 2015

I was quite satisfied with the service.

by - Verified Customer October 27, 2015

Great counter ladies but no sales person was willing to help me.

+ Show more reviews
by - Verified Customer October 27, 2015

Very good service overall.

by - Verified Customer October 27, 2015

I was initially told I needed an appointment when I informally asked a mechanic as I drove by. When I called to make a Saturday appointment, I was told to just come in at opening time and I'd be fine despite my reference to the previous conversation. I went in and was told I needed an appointment. Jim B. provided good customer service by apologizing and clarifying for me and helping me schedule an appointment on the spot. The work on the car seems ok and they communicated with me before doing anything more than requested. Still, my car was there from 7:30-4 for a standard service and safety check and there were a bunch of smudges I saw later on the hood (not a huge deal but hoped for more care especially on a white car).

+ Show more reviews
by - Verified Customer October 27, 2015

I had to call three times to speak to someone about making an appointment. Each time I was transferred to voicemail. I did leave messages, but wasn't called back so I called again.

by October 26, 2015

My car trouble was fixed correctly.

+ Show more reviews
by - Verified Customer October 26, 2015

I was in and out of the shop within a reasonable time. The staff was curtious and explained was repair was made to my car before the final bill was ready. I was very pleased with the work.

by - Verified Customer October 23, 2015

Best and most honest repair shop on the leeward coast.

+ Show more reviews
by - Verified Customer October 22, 2015

Service was applicable as needed. No long wait.

by - Verified Customer October 21, 2015

Good service.

+ Show more reviews
by October 19, 2015

Good customer service at first but then took way too long...

by October 16, 2015

GREAT SERVICE.

+ Show more reviews
by - Verified Customer October 16, 2015

Great service and a job well done. I'm very happy with my experience at Lex Brodie's in Waipahu.

by - Verified Customer October 15, 2015

Good service.

+ Show more reviews
by - Verified Customer October 14, 2015

The team at Waipahu are AWESOME!

by October 13, 2015

Fast, Friendly service. Available discounts applied without asking for them.

+ Show more reviews
by - Verified Customer October 12, 2015

Excellent service but a little hard to get to due to construction.

by - Verified Customer October 10, 2015

The service was excellent. I could not have asked for better.

+ Show more reviews
by - Verified Customer October 08, 2015

Bad attitude by front desk worker, told me the wrong information. She was hostile and I won't go back unless absolutely necessary.

by - Verified Customer October 06, 2015

Excellent service, good price.

+ Show more reviews
by - Verified Customer March 30, 2015

Not expensive prices and fast service.

by - Verified Customer March 30, 2015

They were very helpful.

+ Show more reviews
by March 29, 2015

I am an elderly man, in my late 60's. I had to move my car off of the rack myself that is, after I took my car keys that were hanging from the outside drivers side door. Sorry, I don't find that very unprofessional. Too compound the issue, the mechanic, although watching the entire time, offered no assistance. I felt that the car should have been moved out of the work area and parked in a safe area with the keys inside the car.

by March 29, 2015

Not as quick in small routine repairs. First one to arrive when store opens for fix of tire. 2 hrs later all is done.

+ Show more reviews
by - Verified Customer March 28, 2015

Great, honest, and genuine customer service.

by - Verified Customer March 27, 2015

As always, my requests were fulfilled in a (mostly) reasonable time.

+ Show more reviews
by - Verified Customer March 27, 2015

Good Service.

by - Verified Customer March 25, 2015

Great service and price.

+ Show more reviews
by - Verified Customer March 22, 2015

Although I made an appointment for Safety Inspection and rotation/wheel balancing, they still took 3 1/2 hrs.

by - Verified Customer March 20, 2015

Treated well.

+ Show more reviews
by - Verified Customer March 20, 2015

Good customer service

by - Verified Customer March 20, 2015

Convenient and offers auto services all in one place.

+ Show more reviews
by - Verified Customer March 20, 2015

I get quality service and the staff is very friendly...

by - Verified Customer March 19, 2015

Prompt , friendly, reliable.

+ Show more reviews
by March 19, 2015

Service is slow.

by - Verified Customer March 17, 2015

The workers are respectful, welcoming, and professional. They don't try to sell you unnecessary services and I trust their integrity.

+ Show more reviews
by - Verified Customer March 17, 2015

Would have liked a detailed answer regarding the parts that were replaced. What was wrong with them, and how it affected the performance of my truck. Also, I would have liked the option to have replaced my own gas cap, I'm sure I could have found it for less than $27, especially since O'Reilly Auto Parts is next door.

by - Verified Customer March 16, 2015

Excellent service.

+ Show more reviews
by - Verified Customer March 15, 2015

Usually very accommodating. Usually good customer service.

by - Verified Customer March 15, 2015

I went for a tire and oil change and it took 5 hours to complete even with an appt. The car sat around most of that time. People who got in there after me were done before me. I could understand 2 hours but 5?

+ Show more reviews
by - Verified Customer March 13, 2015

Friendly staff and very professional service.

by - Verified Customer March 13, 2015

They do good work.

+ Show more reviews
by - Verified Customer March 10, 2015

Excellent service. Hiroshi is great!

by - Verified Customer March 10, 2015

Very polite, they took care of me right away and they where honest checked my other ties and said I had a little more time before I needed new tires on the other ones.

+ Show more reviews
by - Verified Customer March 10, 2015

Customer service was awesome.

by - Verified Customer March 09, 2015

Good customer service.

+ Show more reviews
by - Verified Customer March 08, 2015

Excellent Service and customer care.

by - Verified Customer March 06, 2015

Great customer service! The sales person helps find the best prices and discounts! Fast service!

+ Show more reviews
by - Verified Customer March 05, 2015

Excellent customer service, professional and thorough repairs, exact estimates, and spot on predictions.

by - Verified Customer March 04, 2015

Polite and fast service.

+ Show more reviews
by - Verified Customer March 04, 2015

Lex Brodie's always perform their jobs well.

by - Verified Customer March 04, 2015

Prices are kind of high.

+ Show more reviews
by - Verified Customer March 02, 2015

Good customer service.

by - Verified Customer March 01, 2015

The service was good but it took longer than expected.

+ Show more reviews

RepairPal Scorecard
91
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
90
CUSTOMER SERVICE
92
CUSTOMER AMENITIES
88

The Waipahu location of Lex Brodie's Tire Company strives to stay on top of the latest technologies and to be a leader in the local community. Recent customers describe this team as "friendly", “professional”, “accommodating”, “reliable”, and “awesome”. This location features a team of automotive professionals whose commitment to ongoing training and ASE certifications ranks with the best. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Weekend business hours, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
+ More

AMENITIES

  • AAA Member Discount
  • Coffee
  • Extended/Evening Hours
  • Open Saturday
  • Open Weekends
  • Service Guarantee
  • Wireless Internet

AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

Aloha! Please consider Lex Brodie's for your tire, brake repair and auto service & repairs needs. We have "Lex Appeal!". "Lex Appeal" is the confidence you receive by allowing us to serve you today as well as standing behind our services and products in the future. Lex Brodie's received the very first International BBB Award for "Excellence in Customer Care" which was open to all businesses in USA and Canada (a fortune 100 company came in 2nd behind Lex Brodie's!). Founded in Hawaii in 1961, we are Hawaii's tire experts with over 53 years of experience serving Hawaii drivers. We are also more than Tires! We are "Like Your Family Dr for Your Car" and "Your Alternative to the Dealer for Most of your Cars Service Needs." We have been voted Honolulu's Best for Auto Repair 5 year in a row. Lex Brodie's offers a Fixed Forever Warranty on most of their auto repair services and provides a Lifetime Tire Service Package on tires purchased and installed with us.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Lex Brodie's Tire, Brake & Service - Waipahu