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Lex Brodie's Tire, Brake & Service Company-Kaneohe

(808) 670-1892
127 Verified Reviews

HOURS
09:00
16:00
http://purl.org/goodrelations/v1#Sunday
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
07:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
9:00am to 4:00pm
M-F
7:00am to 6:00pm
S
7:00am to 5:00pm

ADDRESS

46-158 Malina Pl
Kaneohe, HI 96744 USA

AUTO REPAIR EXPERIENCE

  • Gerard Ahquin, Manager
  • Established 2006
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 42 Years of Car Repair Experience

Lex Brodie's Tire, Brake & Service Company-Kaneohe Reviews

OVERALL RATING

127 Verified Reviews
5 stars
(65)
4 stars
(35)
3 stars
(12)
2 stars
(6)
1 star
(9)
by - Verified Customer July 30, 2017

This place has historically been great for us, but this last time, we brought our car in after tire rotation and the brakes were making noise when they weren't before the tire rotation. We were told brakes and rotors needed to be replaced, which is fine, but was told it was our inattention to brake noise prior to bringing car in for tire rotation. We were told we probably didn't hear the noise prior to brining it in, but started listening for it afterward. I was unsatisfied with that answer and technician should have looked into what might have caused the squeaking. Hard to believe it was just a coincidence. We will give them another shot because they have been good to us for a while now. I am just unhappy with the customer service aspect.

by - Verified Customer July 30, 2017

Service is always excellent. Your people know how to take care of your customers.

by - Verified Customer July 28, 2017

The crew was awesome in taking care of us during our car emergency. It was late in the afternoon on a Saturday nearly close to closing time. We are townies but was in Kaneohe for an errand and the car did not want to start. It was quite stressful because I had my family in the car, especially my wife who was near her due date. After finding some jumper cables we made our way to the shop and got our battery replaced. We were very thankful for the Kaneohe crew in helping us out.

by - Verified Customer July 27, 2017

I felt ripped off.

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by - Verified Customer July 26, 2017

Excellent customer service.

by - Verified Customer July 25, 2017

Great service.

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by - Verified Customer July 25, 2017

Great customer service, friendly staff, quick work.

by - Verified Customer July 24, 2017

Great service and people. Fixed my problem.

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by - Verified Customer July 24, 2017

Professional, courteous and thorough with the info shared with me so that I could make a sound decision.

by - Verified Customer July 24, 2017

Service was good.

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by - Verified Customer July 23, 2017

Excellent Service.

by - Verified Customer July 23, 2017

Quick, helpful staff. Always keeps me up to date on issues with my vehicles.

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by - Verified Customer July 22, 2017

Excellent service.

by - Verified Customer July 21, 2017

They put on the wrong size tires causing many problems with my car and I had to return to get them replaced.

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by - Verified Customer July 19, 2017

When I arrived I was greeted and was quickly helped. However, when I picked up my car my car misaligned to the point where it should not have been deemed good to be returned. The first issue I have encountered with them at the moment. Not sure if I will be having any other overlooked issues for my car.

by - Verified Customer July 19, 2017

Vehicle in for safety inspection.

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by - Verified Customer July 19, 2017

Good, quality service in a timely fashion. Lex Brodie's is my family's home auto shop.

by - Verified Customer July 18, 2017

Fast service. I didn't have an appointment; my tire light had come on as I was going to work so I turned around and went to the shop. I didn't have to wait. They took care of the problem right then and there.

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by - Verified Customer July 17, 2017

Fast and friendly service.

by - Verified Customer July 13, 2017

Very courteous staff and excellent customer service.

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by - Verified Customer July 12, 2017

Great service!

by - Verified Customer July 11, 2017

Everyone there is polite and professional. I took my van in for a problem with the brakes and the staff immediately took my van in at closing and did a comprehensive checkup and had the van back to me first thing the next morning.

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by - Verified Customer July 11, 2017

Excellent customer care.

by - Verified Customer July 10, 2017

Great customer service.

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by - Verified Customer July 09, 2017

Great customer service, caring.

by - Verified Customer July 09, 2017

Excellent.

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by - Verified Customer July 08, 2017

Excellent customer service.

by - Verified Customer July 07, 2017

Went in for a safety check and oil change. Called me to say my truck was ready, when I was checking out, they did not do the oil change. Went for a walk around the neighborhood while they did the oil change. Took truck home and found a Gatorade container with oil from the oil filter shroud stuck in the engine compartment. The drain plug for the shroud was not replaced. Mechanic said it was not in when he did the oil change, the last oil change I did was at the same shop. They offered to find a replacement plug but I just told them not to bother and stuck a golf tee in the drain hole. All in all not a big deal, but not like the usual top notch service I usually get at Lex Brodies.

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by - Verified Customer July 06, 2017

The service was one hour late and I missed my appointment but the manager apologized and gave a discount. I've always had good service here so one-time fluke doesn't change my good impression of this shop.

by - Verified Customer July 06, 2017

Employees sniped at each other. The work I had done is still a problem.

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by - Verified Customer July 05, 2017

I called to make an appointment and they said I could come right in. They had everything done in a few hours.

by - Verified Customer July 04, 2017

Great service.

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by - Verified Customer July 04, 2017

Ability to squeeze me in between and accommodate.

by - Verified Customer July 01, 2017

As always great customer service at Lex Brodie's in Kaneohe.

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by - Verified Customer June 27, 2017

Employees were friendly & honest in their estimate.

by - Verified Customer June 26, 2017

They did excellent work.

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by - Verified Customer June 26, 2017

Great service: professionalism and friendly staff.

by - Verified Customer June 26, 2017

I was very pleased with the service I received.

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by - Verified Customer June 25, 2017

The tire guys didn't show up on a Monday morning so I had a very long wait to have a tire repaired.

by - Verified Customer June 24, 2017

The wait was extremely long the promised time was incorrect. They stated that one of the workers called sick. There should some type of compensation if it takes more than 3 hours to change four tires and alignment.

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by - Verified Customer June 24, 2017

Great service, great people!

by - Verified Customer June 23, 2017

The staff was helpful and ordered the correct part for repair.

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by - Verified Customer June 23, 2017

Brake service.

by - Verified Customer June 23, 2017

Excellent and timely customer service.

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by - Verified Customer June 22, 2017

Excellent Service.

by - Verified Customer June 21, 2017

Good shop.

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by - Verified Customer June 20, 2017

Lex Brodie's has always been the most dependable for care for my car, whether regular maintenance or emergency situations. They listen to me about my needs and worries. Service is prompt and the price is always reasonable. I trust Lex Brodie's to care for one of my most prized possessions.

by - Verified Customer June 18, 2017

Excellent service, very professional. I always feel confident that I will get honest service without being nickel & dimed.

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by - Verified Customer June 18, 2017

Very friendly and customer service oriented.

by - Verified Customer June 17, 2017

Quick & courteous.

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by - Verified Customer June 16, 2017

Safety check on trailer. Had some issues but worked it out! Thank you!

by - Verified Customer June 16, 2017

Person who greeted me and took-in my vehicle was very courteous, despite having multiple customers tugging at her at the same time.

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by - Verified Customer June 16, 2017

Very good fast customer service.

by - Verified Customer June 15, 2017

Good, honest, service.

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by - Verified Customer June 14, 2017

Fast friendly service.

by - Verified Customer June 13, 2017

I decided to give Lex Brodie's one last chance since my Benz is 14 yrs old. 5 yrs ago this store damaged all 4 rims of my wife's sports model by placing the removed rims on your floor, scratching all 28 of the OEM Benz sports rims. I never bought from the company again. Since my '03 Benz rims have curbrash anyway I went back for less expensive set instead of other tire shop. The customer service was great, expedient, professional and the team associate helped me decide on which tires based on safety, handling and my focus on cost. I am quite happy but I will not bring my wife's new Benz here due to what happened 5 yrs ago. Overall, for my 2017 purchase, I'd rate a 10 out of 10.

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by - Verified Customer June 11, 2017

Good service and results.

by - Verified Customer June 11, 2017

Awesome customer service.

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by - Verified Customer June 11, 2017

Very friendly service, quick and efficient!

by - Verified Customer June 10, 2017

Shop was slow to get back to me with information. Two days to figure out the problem is too long, especially since I was "paying" them to figure it out. Then the issues was much more than they told me it was for the estimate. After I left the shop when the problems were fixed my A/C started to act up. I'll find someplace else to fix that.

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by - Verified Customer June 09, 2017

Rachel never scheduled me and always use double talk. When I finally decided to fix my AC and was quoted $700 she said that the bill was $800 and that they didn't charge me for the first diagnosis. Anyway, I left feeling very betrayed.

by - Verified Customer June 09, 2017

Satisfied customer.

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by - Verified Customer June 09, 2017

Great service. Did not recommend anything that wasn't necessary to get my car back on the road. Thanks.

by - Verified Customer June 08, 2017

Estimate changes without further consultation were a bit annoying. You know, like bad faith.

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by - Verified Customer June 07, 2017

A previous visit had recommended rear brake replacement, but this inspection visit showed they were not needed.

by - Verified Customer June 07, 2017

They always provide great service & do all that they can to give me the best price possible.

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by - Verified Customer June 06, 2017

VP Mike was awesome! He took care of me and provided me with an Enterprise car so that I could go to work.

by - Verified Customer June 04, 2017

Always good.

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by - Verified Customer June 03, 2017

Made appointment that morning after I found a nail in one of the tires. Tread on all four tires were low so representative recommended replacing tires. Within three hours my car was ready for pick up with four brand new tires and alignment.

by - Verified Customer June 01, 2017

Everyone I met was friendly.

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by - Verified Customer June 01, 2017

Excellent. As always.

by - Verified Customer May 30, 2017

Dropped car off for a 10:30am appt. to do a rotation and alignment. The vehicle was done by 12:30pm.

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by - Verified Customer May 29, 2017

I had oil changed and tires rotated. After bringing the vehicle home and as I was checking fluid levels, I noticed that there was oil all over the engine compartment due to the fact they did not put the engine oil cap back on after changing the oil.

by - Verified Customer May 28, 2017

Good service and reasonable prices.

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by - Verified Customer May 27, 2017

Efficient.

by - Verified Customer May 27, 2017

Very good service.

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by - Verified Customer May 26, 2017

Wonderful, professional and cheap.

by - Verified Customer May 25, 2017

Excellent service.

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by - Verified Customer May 24, 2017

A tire picked up a nail, so I had to change to the spare, took the puka tire in and was told it would be ready the next day. They called later the same day and said it was pau, $ 22, as I recall. I was still closer to the shop than home, so outstanding, Mahalo

by - Verified Customer November 13, 2015

Great service.

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by November 13, 2015

Fast service.

by - Verified Customer November 10, 2015

The staff is very friendly and work is completed within a reasonable time.

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by - Verified Customer November 09, 2015

Good customer service.

by November 09, 2015

They are accommodating, friendly, and service is very good.

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by - Verified Customer November 08, 2015

Knowledgeable manager, he put me on to the correct tires for my driving needs.

by November 06, 2015

Pretty good service.. But expensive.

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by - Verified Customer November 05, 2015

Pricey but convenient, fair and worth it.

by - Verified Customer November 03, 2015

This time it was great and done quickly.

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by - Verified Customer November 03, 2015

Good service.

by - Verified Customer October 30, 2015

Every time (and it has been many) that I have taken one of my four cars into Lex Brodies at Kaneohe, I have been treated with respect and the job has been done correctly. They have never tried to sell me anything I did not need. The staff all goes above and beyond to be helpful.

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by - Verified Customer October 28, 2015

I bought two new tires, and had all the tires rotated. Shortly thereafter three of the hubcaps fell off (One on the way home), two of which were lost. The fourth was loose. The woman at the service desk quickly ordered a new set and had them installed.

by - Verified Customer October 28, 2015

Very accommodating, great, fast service.

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by October 26, 2015

Very good and polite, helpful staff.

by October 25, 2015

Two separate persons at work desk were very helpful, polite, clear and detailed in their explanations and in offering options. My car issue was solved quickly and at low cost.

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by - Verified Customer October 25, 2015

Customer service is great and no delay in getting service done.

by - Verified Customer October 24, 2015

To be honest, I have brought current and previous vehicles to many different shops in the past and I totally trust that Lex Brodies will do the work correctly the first time and they will stand by their work. I also buy all of my tires from them without shopping around because I feel that they will give me a fair price. I could go to someplace like Costco for cheaper tires but, again, I like Lex Brodie's service and I know I can always bring my tire back to them and they will fix it for free if it is repairable - and I trust them if they tell me that they cannot repair it and I know they will give me a fair credit for the tire that was damaged (if it was fairly new).

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by - Verified Customer October 22, 2015

Good friendly service and I trust the integrity of the company.

by - Verified Customer October 22, 2015

Good friendly customer service.

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by October 21, 2015

My rating would have been higher but a tire was flat when I got my car back come to find out there was a nail in it.

by - Verified Customer October 20, 2015

Customer service was great.

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by - Verified Customer October 18, 2015

I like that I can make appointments, free wifi and coffee, and great customer service.

by - Verified Customer October 17, 2015

Friendly, fast service.

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by - Verified Customer October 16, 2015

They have really good customer service and are efficient.

by October 11, 2015

Good service.

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by - Verified Customer October 11, 2015

They fixed my problem the same day.

by October 09, 2015

I've had great experiences at Lex Brodie's Kaneohe in he past, and feel my recent experience was not indicative of the usual quality of service, hence I'll give them the benefit of the doubt. I don't know if this problem is related to new management at this location or new mechanics, but really needs to be addressed. The problem with the alignment (2 times) could be due to either operator error or the machine needs to be re-calibrated. The problem with the oil pan gasket was carelessness in my opinion.

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by - Verified Customer October 08, 2015

Very good people.

by October 06, 2015

Great service, personal attention, local staff.

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by October 04, 2015

Service rep was very helpful. This is important for customer service.

by - Verified Customer September 30, 2015

Quality service.

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by - Verified Customer September 26, 2015

Convenient, excellent service.

by - Verified Customer September 25, 2015

This experience was well handled but have had some sub-par experience in the past. Also I didn't know they would be using an aftermarket part till I picked up the car and reviewed the receipt.

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by - Verified Customer September 24, 2015

They are efficient, offer a decent price, and are reliable.

by - Verified Customer September 23, 2015

Prompt, courteous, reasonably price and spot on service.

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by - Verified Customer September 22, 2015

Tire alignment was way over priced. Safety check guidelines too strict. I've had stickers on my car windows for the past 5 years, not obstructing any views, and not once did a safety officer tell me I had to remove them. But when I come to Lex Brodies in Kaneohe they informed me they needed to be removed.

by - Verified Customer September 21, 2015

Great customer service and fast too.

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by - Verified Customer September 18, 2015

The excellent service!

by - Verified Customer September 14, 2015

They didn't do what they said they would and they did not repair the things that they said they had. I have paid thousands of dollars and the car is still broken. The mechanic finally said he didn't even know what was wrong with my car but he did not refund my money.

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by - Verified Customer September 13, 2015

Great service quick service and helpful personal.

by - Verified Customer September 12, 2015

I was treated very well and very professionally the customer service was good!

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by - Verified Customer September 11, 2015

I was taken care, the lady manager (or sales person) helped me very much. I always did service and bought tires for my 3 trucks I have only one now. I just purchased 4 tires 60 days ago sold that truck got a now one. I will remain customer at their location.

by - Verified Customer September 08, 2015

Quick and friendly service; partnership with AAA; close to home.

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by - Verified Customer September 07, 2015

Asked for price estimate on additional work. Was not provided.

by - Verified Customer September 06, 2015

They met my expectations.

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by - Verified Customer September 05, 2015

Always providing excellent customer service!

by September 02, 2015

Very customer-oriented service; good explanations and friendly approach.

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RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
85
CUSTOMER AMENITIES
98

The Kaneohe location of Lex Brodie's Tire, Brake & Service Company has been serving the local community since 2006. This shop features a team with an excellent mix of experience, ongoing training ans ASE certifications who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light diagnosis and repairs, to state safety inspections, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “helpful”, “excellent”, “courteous”, and “reliable”. Rental cars, early bird drop off, Saturday and Sunday business hours, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair

AMENITIES

  • Early Bird Dropoff
  • Open Saturday
  • Open Weekends
  • Rental Car
  • Service Guarantee
  • Wireless Internet

AFFILIATIONS

  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Aloha! Please considerer Lex Brodie's for your tire, brake repair and auto service & repairs needs. We have "Lex Appeal!". "Lex Appeal" is the confidence you receive by allowing us to serve you today as well as standing behind our services and products in the future. Lex Brodie's received the very first International BBB Award for "Excellence in Customer Care" which was open to all businesses in USA and Canada (a fortune 100 company came in 2nd behind Lex Brodie's!). Founded in Hawaii in 1961, we are Hawaii's tire experts with over 53 years of experience serving Hawaii drivers. We are also more than Tires! We are "Like Your Family Dr for Your Car" and "Your Alternative to the Dealer for Most of your Cars Service Needs." We have been voted Honolulu's Best for Auto Repair 5 year in a row. Lex Brodie's offers a Fixed Forever Warranty on most of their auto repair services and provides a Lifetime Tire Service Package on tires purchased and installed with us.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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