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Jeff's Mercedes Auto Service

(310) 340-0854
48 Verified Reviews

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed

ADDRESS

11568 W Pico Blvd
Los Angeles, CA 90065 USA

AUTO REPAIR EXPERIENCE

  • Jeff Jardine, Owner
  • Established 1989
  • 2 Auto Repair Mechanics on Staff
  • 25 Years of Car Repair Experience

Jeff's Mercedes Auto Service Reviews

OVERALL RATING

48 Verified Reviews
5 stars
(32)
4 stars
(13)
3 stars
(2)
2 stars
(0)
1 star
(1)
by - Verified Customer October 02, 2017

A fantastic place - probably the best experience I had at a repair shop. I was traveling through LA (for my daughter s wedding( when my car (Mercedes) broke down - the worst time since I had so much to do. They explained what was wrong; what I should get done and what I could afford to wait to get done later. Although the work I got done was expense (by nature it would have been anyway), they never pressured me to get the work done there. I was treated with absolute respect here and the work was done extremely well. The work took longer than first estimated but because I was treated so well and the repair work was done so well, I am extremely pleased. Also, the waiting area looked like a very nice sales office - not a repair shop ... a very nice touch. This would be my go to place if I ever decide to live in LA and need a car repair. Thanks

by - Verified Customer September 24, 2017

Came through a friend's recommendation and feel comfortable with all the recommendations and leaving my car in the shop.

by - Verified Customer September 18, 2017

Great communication and service. Will come back again.

by - Verified Customer September 17, 2017

thank you all!! car running nicely!!! very friendly shop...will be back- hope not too soon!!

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by - Verified Customer September 13, 2017

Jeff's Mercedes Auto Service is a great place to get your car repaired. Jeff and the other mechanics are very knowledgeable. I needed some repairs done, and Louie went out of his way to give phenomenal customer service. The car was repaired to my satisfaction on time: and they charged me a fair price. If you are looking for trustworthy and caring people to repair your Mercedes Benz, you need to call Jeff's asap.

by - Verified Customer September 12, 2017

It was good

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by - Verified Customer September 09, 2017

All of the people at Jeff's Mercedes Repair are excellent, especially Louie. I highly recommend them for Mercedes Repair needs. Different things that I thought might be a problem, they checked and let me know of a number of things that didn't need repair when I might not of ever known whether needed or not. My entire experience has been very pleasant and over and above what would normally be considered excellent service.

by - Verified Customer September 03, 2017

Friendly and understanding

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by - Verified Customer August 29, 2017

Excellent customer service, I was really happy

by - Verified Customer August 23, 2017

Thought it was great. Took a little longer than I expected, but repair was cheaper than I thought it would be and they communicated with me throughout the process. Will absolutely use them again.

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by - Verified Customer August 22, 2017

Helpful

by - Verified Customer August 15, 2017

Repairs satisfactory.

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by - Verified Customer August 09, 2017

I always have the greatest confidence in Louie and he certainly delivered, once again.

by - Verified Customer August 07, 2017

everything was done well, price was fair, will return

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by - Verified Customer August 02, 2017

Louis and Jeff run a tight ship. Always a pleasure to deal with and I trust their expertise. You are in good hands with Jeff's auto!

by - Verified Customer July 26, 2017

This repair shop does excellent work at a decent price. I find however, I have to remind them of things that had asked them to check into. Even though I'm watching them take notes as I'm dropping it off. More than once I've gone to pick up my car and every item on the list was not done.
That being said, once it is done - I have absolutely no complaint. This has happened enough times that I go over the list prior to coming out to pick up the car.

Also - I must say that I do trust them inplicitly. They are very honest and honorable.

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by - Verified Customer July 26, 2017

Faulty part necessitated a second visit to be fixed.

by - Verified Customer July 26, 2017

Jeff offers top level service and very reasonable prices

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by - Verified Customer July 25, 2017

excellent

by - Verified Customer April 27, 2017

Both Louie and Jeff really take their time to explain what needs to be done and why. Moreover, I see that their mechanics take the extra time and trouble to really diagnose the car and bring out whatever is non-optimum. Pricing though not inexpensive is far better than the dealer. So the combination of real human touch, thorough and caring customer service, combined with great expertise and real knowledge of the car plus all staff (mechanics, managers, etc...) are all in the same vibe of care and expertise, make Jeff's Mercedes a truly unusual, unique and extremely professional garage with a real human touch.

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by - Verified Customer April 22, 2017

Jeff and Louie are awesome, they always take care of me and my car!

by - Verified Customer April 18, 2017

Just organized & nice job. Thank you.

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by - Verified Customer April 18, 2017

Excellent service. Also have great Communications with the customer on repairs. Thank you.

by - Verified Customer April 16, 2017

Louie is the best, very knowledgeable about his services.

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by - Verified Customer April 14, 2017

ALL PRO ALL THE TIME! THEY CARE ABOUT YOU AND YOUR CAR!

by - Verified Customer April 14, 2017

This shop has been nothing but professional, courteous, and to the point.

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by - Verified Customer April 09, 2017

Great experience ... they fixed the problem on time and at a reasonable fee, friendly and understandable services.

by - Verified Customer April 08, 2017

Very timely repairs, they make suggestions about issues that might be coming up with your car.

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by - Verified Customer April 04, 2017

Good experience!

by - Verified Customer March 26, 2017

Great.

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by - Verified Customer March 20, 2017

As always service was prompt, friendly and efficient.

by - Verified Customer March 15, 2017

Top notch service all around. Have never experienced better, anywhere. You feel totally taken care of.

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by - Verified Customer March 14, 2017

It was fast, complete, and reasonably priced.

by - Verified Customer February 26, 2017

Smooth, asked for a ride, Louie called a Uber and billed me 5 bucks. Thought it would be free.

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by - Verified Customer February 20, 2017

Excellent, responsive, and thoughtful.

by - Verified Customer February 18, 2017

First, you don't feel like you just walked into an auto shop when walking through the doors. More like an oasis in the chaos of Los Angeles. Second, he took care of everything and made it a seem less experience with quality work that 10 K miles later is still solid. Love this place.

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by - Verified Customer February 12, 2017

Friendly, competent, honest people.

by - Verified Customer February 08, 2017

Trusted their diagnosis of the problem, spent a great deal of money for them to fix the problem, yet it was not repaired. When questioned, the owner tried to explain away the noise that I had asked them to repair as insignificant and claimed that I apparently have some sort of super hearing because it's somehow undetectable to anyone at their shop.

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by - Verified Customer February 01, 2017

GOOD.

by - Verified Customer January 28, 2017

Good service, helpful people, reasonable prices.

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by - Verified Customer January 16, 2017

Very Professional.

by - Verified Customer January 14, 2017

Excellent!

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by - Verified Customer January 11, 2017

Always great.

by - Verified Customer January 09, 2017

Pros. Fair price. Solid communication.

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by - Verified Customer January 02, 2017

I was completely satisfied during my last experience, same as I was after all my visits.

by - Verified Customer December 19, 2016

Always friendly and provide excellent service!

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by - Verified Customer November 09, 2016

Went in as a first time customer. I needed a few bulbs replaced. They did it without charge. They have my loyalty.

1 verified customer did not leave comments but provided this rating:
by Sue Ellen

RepairPal Scorecard
92
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
90
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
96

Jeff's Mercedes Auto Service has been serving the Los Angeles area since 1989. Over the years they have developed a loyal following of satisfied customers who described this shop to us as "knowledgeable”, “awesome”, “friendly”, “honest” and "professional". This shop features a team of experienced and well-trained technicians who specialize in the service and repair of Mercedes-Benz models. An investment in the necessary tools and state of the art diagnostic equipment helps make them capable of repairs ranging from minor and major mechanical repairs, to check engine light and computer system diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts

AMENITIES

  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • ASCCA

MAKES WE SERVE

  • Mercedes-Benz

Map
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