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Jack's Madrona Autoworks

(360) 526-8218
169 Verified Reviews
jacksmadronaautoworks@comcast.net

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:30pm
S
Closed

ADDRESS

525 Ronlee Ln NW
Olympia, WA 98502 USA

AUTO REPAIR EXPERIENCE

  • Jack Cloutier, Owner
  • Established 2003
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 30 Years of Car Repair Experience

Jack's Madrona Autoworks Reviews

OVERALL RATING

169 Verified Reviews
5 stars
(133)
4 stars
(28)
3 stars
(7)
2 stars
(1)
1 star
(0)
by - Verified Customer August 02, 2017

Helpful, respectful and very kind

by - Verified Customer August 02, 2017

Jack has always delivered a great service at a fair price!

by - Verified Customer July 30, 2017

Thank you Jack's!

by - Verified Customer July 19, 2017

The first time I went to them. My car didn't need much, but Jack was great and I will definitely take my car back to him.

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by - Verified Customer July 19, 2017

I couldn't be happier with the recent experience. The staff is professional and knowledgeable, and I like their attitude. I will be back!

by - Verified Customer July 19, 2017

This was my first experience at Jack's Madrona Autoworks and I was more than pleased with the repair and the professionalism I received. I have finally found a place where I can take my vehicles for repair and will be treated with honesty and respect.

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by - Verified Customer July 11, 2017

Awesome service and work! They explained everything so I understood what was going on with my car. I would definitely recommend this shop to others!

by - Verified Customer July 11, 2017

I've had three cars repaired here within a month or so, they are knowledgeable, respectful and professional. I'll keep coming back here for service.

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by - Verified Customer July 05, 2017

great job

by - Verified Customer June 28, 2017

Jack was fair and honest. The price was right and the quality of work was excellent. Jack even fixed an engine code at no charge. I would highly recommend Jacks Madrona auto works.

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by - Verified Customer June 28, 2017

Jack squeezed me in a few days earlier than he originally anticipated and the work was completed while I waited in the shop. The environment felt welcoming and safe- I definitely recommend Jack's!

by - Verified Customer June 19, 2017

Great service and working to find a fix within my budget.

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by - Verified Customer June 19, 2017

Friendly, polite, knowledgeable, and considerate.

by - Verified Customer June 12, 2017

Jack went out of his way to save me money on parts.

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by - Verified Customer June 05, 2017

This was the most personable and explanatory car repair experience I have ever had. If anything else goes wrong or whenever my truck needs maintenance I will head to Jack's.

by - Verified Customer June 05, 2017

I trust Jack and his staff to do the work necessary.

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by - Verified Customer June 05, 2017

A great shop; knowledgeable, respectful and professional. Easy to recommend to others.

by - Verified Customer May 29, 2017

Thank you.

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by - Verified Customer May 28, 2017

The owner was knowledgeable and friendly, the inspection was free with an oil change, prices were great.

by - Verified Customer May 20, 2017

Very attentive and work performed as stated and at estimated price.

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by - Verified Customer May 13, 2017

Great service. Will definitely go back.

by - Verified Customer May 13, 2017

We like these guys!

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by - Verified Customer May 02, 2017

Always great service.

by - Verified Customer April 26, 2017

Jack's Madrona Autoworks is the best place in the world.

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by - Verified Customer April 25, 2017

The exceptional customer service and integrity of the work made this a wonderful experience!

by - Verified Customer April 22, 2017

Excellent service and quality workmanship!!

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by - Verified Customer April 16, 2017

Jack is friendly and informative. Needed to be a bit more pushy about my 'boots'. But he did tell me.

by - Verified Customer April 16, 2017

A good experience.

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by - Verified Customer April 16, 2017

Always great service! So happy to know we have a trustworthy shop. You will continue to get our business.

by - Verified Customer April 16, 2017

Great customer service, will use Jacks for all future maintenance and repair.

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by - Verified Customer April 10, 2017

Jack and his team are consummate professionals, would not go anywhere else!

by - Verified Customer April 05, 2017

Was extremely happy with the service and information about my still being under warranty from my dealership. Have already told people to visit your shop.

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by - Verified Customer April 02, 2017

Everything was straightforward and honest in my experience. I was also very grateful for the flexibility around specific needs I had for my vehicle.

by - Verified Customer April 02, 2017

Jack and Barry are wonderful human beings and mechanics! I always feel respected and taken care of when I contact them. Without a doubt, this is the best shop I've ever used.

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by - Verified Customer April 02, 2017

Extremely happy with service and repairs!

by - Verified Customer March 26, 2017

Treated fairly and was given expert advice.

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by - Verified Customer March 11, 2017

This is a great place- they never pressure me into repairs I don't need or aren't necessary and they explain what they are doing so I can understand.

by - Verified Customer March 04, 2017

I've always trusted Jack to give me a fair price and quality work. I've never been displeased with this shop. And that trend continues. Keep up the stellar work.

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by - Verified Customer March 04, 2017

Amazing job! Always happy with the service I've received here and would highly recommend.

by - Verified Customer February 26, 2017

Excellent service! will be back!

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by - Verified Customer February 22, 2017

I was quite pleased with the work, costs, and the people I had contact with.

by - Verified Customer February 22, 2017

Very professional customer service and car service. two thumbs up!!

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by - Verified Customer February 19, 2017

This is the cleanest and friendliest auto shop anywhere. They are professional, timely, and respectful.

by - Verified Customer February 19, 2017

Satisfied as usual.

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by - Verified Customer February 19, 2017

Easy in and out, no surprises!

by - Verified Customer February 13, 2017

Jack and his employees are by far the nicest and most professional mechanics I have met east to west coast! I recommend them to everyone. They have dog treats and a trail to walk your dog while you get you work done. When I brought my puppy in Barry (one of the mechanics) even gave me a free dog bed! Jack himself has even given me a ride when my car was in the shop. I cant say enough good things about this establishment. Honestly the best.

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by - Verified Customer February 13, 2017

Awesome place, people, and standards.

by - Verified Customer February 11, 2017

Bring my car back this week for additional repairs. Great work on the first issues.

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by - Verified Customer February 04, 2017

Very good service!

by - Verified Customer February 04, 2017

Everyone at Jack's was super friendly, helpful, and answered all my questions. I have a reasonable grasp on mechanical work, and they were thorough and described what they were going over and why. I really appreciate their thoughtfulness as well as their professional and personable demeanor.

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by - Verified Customer January 30, 2017

Van running great, warning light has not come back on.

by - Verified Customer January 30, 2017

An excellent overall experience. One of the last honest shops in town.

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by - Verified Customer January 30, 2017

Great!

by - Verified Customer January 30, 2017

Great repair shop. They did some work on my Porsche S4S and fixed the coils on the plugs.

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by - Verified Customer January 30, 2017

The fix was right on and the customer service was excellent. We love these guys!

by - Verified Customer January 15, 2017

Jack's is the best shop we have ever had. He is honest and fair. I recommend the shop to anyone looking for auto repair. A trusted business for sure. It is nice to have that in this day and age.

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by - Verified Customer January 04, 2017

Always trustworthy and explain needed work in a way that is understandable. Appreciate that they often show the replaced parts to show the reason for the replacement.

by - Verified Customer December 28, 2016

Front Desk staff is great and very friendly. However, the new mechanics were a little less approachable and I was not as comfortable working with them as I have other mechanics in the past years I have visited the shop.

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by - Verified Customer December 28, 2016

very professional service...friendly staff and excellent work on the car!

by - Verified Customer December 28, 2016

Very happy with the quality of work and price.

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by - Verified Customer December 17, 2016

Everyone was very friendly and gave me all of the information I needed to decide what to do with my car.

by - Verified Customer December 17, 2016

Honest and experienced staff, I have 100% trust in their work. Wouldn't take my rigs anywhere else.

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by - Verified Customer December 10, 2016

Great work by a great shop!

by - Verified Customer December 10, 2016

Jack did a great job, listened to our issues and found the issue another shop caused after we had the vehicle at the other shop and they tried to charge us 900.00 for an issue the car wasn't even having and not fixing the problem they caused. Very glad we found a great mechanic near home! Thank you!

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by - Verified Customer December 10, 2016

They did a great job.

by - Verified Customer November 21, 2016

Friendly staff, knowledgeable, gets work done correctly the first time, trustworthy, good value.

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by - Verified Customer November 21, 2016

I'll be back for future work.

by - Verified Customer November 21, 2016

Great service, staff really friendly and helpful. Would recommend as a trustworthy place for car repairs.

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by - Verified Customer November 14, 2016

Great!

by - Verified Customer November 14, 2016

Great service and it didn't take long to get wait for my car to be serviced! I appreciated the explanation of what would be done to my car and what would be looked over to make sure everything was in tip top shape. I highly recommend Jack's for an oil change or other services.

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by - Verified Customer November 14, 2016

Great guy doing great work!

by - Verified Customer November 07, 2016

We were told in advance what the car needed and what it would cost ...... Everything was as explained.. We were also told to call if anything came up in regards to the repair... Also we had a call about a week later asking us if everything was working correctly... First time that had ever happened.. Very impressive service for sure.

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by - Verified Customer November 07, 2016

I don't want to.

by - Verified Customer November 07, 2016

I was not in a hurry for the service to get done and I needed a lot of explaining done for me as I know nothing about the workings of a car. Jack took lots of time explaining things to me. He was very patient, clear and helpful.

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by - Verified Customer November 07, 2016

Great working with Jack. He's honest, and tells me what needs to be done, what has to be done now, and what can wait. They do a great job. I trust him with all of my family's cars, old and new, import and domestic.

by - Verified Customer August 28, 2016

Jack's has always been fabulous. We recently had a vehicle breakdown the day before we were supposed to leave on vacation. They squeezed us in and were able to get us on the road on time--and it made all the difference in the world. We can't recommend them highly enough!

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by - Verified Customer August 28, 2016

Madrona always takes excellent care of my vehicle!

by - Verified Customer August 22, 2016

Friendly, accurate work quotes. Work done well and completely with no follow up problems. Whether it is maintenance or breakdowns, all of their work is done well and right.

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by - Verified Customer August 22, 2016

They give very complete details as to what needs to be done and why. Also, always gives you the cost and if you live close by they give you a ride home while they work on vehicle.

by - Verified Customer August 15, 2016

All staff members are friendly. Service was done promptly while I waited.

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by - Verified Customer August 08, 2016

Great, did what was necessary, did not do or change things not needed.

by - Verified Customer August 08, 2016

Friendly and competent!

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by - Verified Customer August 08, 2016

I was very happy with my experience at Madrona Auto Works

by - Verified Customer July 27, 2016

They were quick to get me in.

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by - Verified Customer July 27, 2016

We took the car in to have the cruise control fixed. The problem was diagnosed and fixed. This shop is always dependable and efficient. We are very satisfied with the service.

by July 27, 2016

Excellent, thorough, and friendly service that is easy on the wallet.

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by - Verified Customer July 20, 2016

Made every effort to find a solution to my electrical problem to avoid having to get a very expensive part.

by - Verified Customer July 13, 2016

Jack did an excellent job. Very thorough and great value for the cost of the repairs.

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by July 13, 2016

Berry was very nice and helpful.

by - Verified Customer July 13, 2016

Always great to work with.

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by - Verified Customer July 13, 2016

Courteous professional service, excellent repairs from sound, professional common sense mechanics.
That is why we keep coming back.

by - Verified Customer July 13, 2016

Good job!

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by - Verified Customer June 21, 2016

I would recommend Jack. I think it is important you know what the problem with your car is ahead of time to make sure you get the repair you want or need.

by - Verified Customer June 14, 2016

Excellent

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by June 14, 2016

Excellent service, a bit on the more expensive end

by - Verified Customer May 29, 2016

Did what I asked, and let me know additional work that needed to be done.

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by - Verified Customer May 29, 2016

Trouble shooting a problem on an older car. They were able to get it working with a minimum of effort and cost.

by - Verified Customer May 29, 2016

I was very happy with their work on my car and their explanation of the work to be done and what they found and completed.

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by May 22, 2016

Excellent service.

by - Verified Customer May 22, 2016

Very professional and straightforward.

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by - Verified Customer May 15, 2016

Imagine having a car problem and being able to email your mechanic and having him fix it with the least amount of hassle and $. Imagine that you really trust the guy. Imagine that the staff are polite and helpful and you leave carefree [about the car at least]. We should all be so lucky to have such a car place.

by - Verified Customer May 15, 2016

Very thorough with great customer service

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by - Verified Customer May 15, 2016

Best customer service.

by - Verified Customer April 27, 2016

Outstanding service!

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by - Verified Customer April 20, 2016

These are great mechanics who can diagnose and fix probably anything. They were really helpful to me when I had an urgent problem, plus they told me other things I should pay attention to, which I am! They are also extremely kind and gracious.

by - Verified Customer April 20, 2016

Always friendly and helpful.

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by - Verified Customer April 20, 2016

I love these guys. They don't try to oversell

by - Verified Customer April 13, 2016

Great shop.

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by - Verified Customer April 09, 2016

They are always friendly and informative, very accommodating. You can tell they are not trying to make a quick million and move on.

by - Verified Customer April 09, 2016

Timely, remembered details of my last service and checked about how things went. Personable and efficient.

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by - Verified Customer March 29, 2016

Great friendly service at good prices.

by - Verified Customer March 29, 2016

I have already recommended them to my friends.

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by - Verified Customer March 29, 2016

Honest caring service, I feel they have taken very good care of my car and not taken advantage of it being an older car.

by - Verified Customer March 22, 2016

Jack provides great service at a fair price.

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by - Verified Customer March 15, 2016

Service was good. Took longer than quoted due to attempted upselling

by - Verified Customer March 15, 2016

The staff are very friendly and honest people, also repair fee is reasonable.

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by - Verified Customer March 15, 2016

I feel they are honest & knowledgeable.

by - Verified Customer March 15, 2016

They are friendly, knowledgeable and accommodating.

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by - Verified Customer March 08, 2016

They have been taking good care of our several vehicles for many years.

by - Verified Customer February 03, 2016

These guys are great and do great work.

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by - Verified Customer February 03, 2016

We have had our van and truck repaired there for 18 years and have always been extremely satisfied. They are very knowledgeable and have good advice. They are not any more expensive than other auto shops, been to a few before I found them, and they are AAA.

by - Verified Customer January 27, 2016

They are the most honest and helpful automotive center in town.

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by - Verified Customer January 27, 2016

The work done and customer service is exceptional.

by - Verified Customer January 27, 2016

Very easy to recommend Madrona, good, honest business.

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by - Verified Customer January 25, 2016

Great repair, Quick, fair price.

by - Verified Customer January 25, 2016

I feel like they are pretty honest and do a good job. Maybe not the cheapest, but I think worth it.

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by - Verified Customer January 25, 2016

ALWAYS PROVIDE GOOD, QUALITY WORK!

by - Verified Customer January 25, 2016

Jacks Madrona is the most honest trustworthy mechanic, we have taken multiple makes of cars over 10 yrs....maybe longer, they talk to you before they do anything like tell you has to happen know and what your car car run fine with. Amazing!!!

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by - Verified Customer January 25, 2016

They were fast, courteous, professional, and followed up with me every step of the way.

by - Verified Customer October 18, 2015

Jack is good but a little pricey.

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by - Verified Customer October 18, 2015

I moved here looking for a shop I could trust and only found this one by chance. When I talked to the man on the phone to make an appointment, he was very honest that they are not the cheapest in the area but they are the most honest. I found that to be completely true. They changed my oil quickly, for the quoted price, and even offered to replace my burnt out taillight bulbs at cost.

by - Verified Customer September 28, 2015

They have friendly customer service and their mechanics are knowledgeable. They are up front and honest with the problems with your vehicle and what is most important to fix and least important to fix.

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by - Verified Customer August 10, 2015

Jack is a trustworthy person who does excellent repairs and backs his work.

by - Verified Customer March 29, 2015

Very good customer service! Very fair pricing and willing to work around our time schedule. They helped us out several times.

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by - Verified Customer March 15, 2015

Good service.

by - Verified Customer January 31, 2015

Jack has always been extremely helpful and knowledgeable. He makes you feel comfortable and educates his customers about what is going on with your vehicle.

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by - Verified Customer September 09, 2014

They provide excellent service at a fair price. Follow up with me to make sure I am satisfied with their work, and always take time to explain what it is that needs to be done and why! I have complete trust that they are being fair and honest with me!!

by - Verified Customer September 03, 2014

I like their Honesty.

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by - Verified Customer September 03, 2014

Jack is always accommodating, friendly, honest and straightforward.

by - Verified Customer July 09, 2014

I am extremely satisfied.

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by - Verified Customer July 09, 2014

They were able to schedule me quickly, prices were reasonable, mechanic is knowledgeable.

by - Verified Customer June 07, 2014

It is refreshing to work with ethical honest people who happen to also be good mechanics.

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by - Verified Customer May 13, 2014

Always friendly and accurate service.

by - Verified Customer May 10, 2014

Fantastic service.

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by - Verified Customer April 15, 2014

They always explain the work they recommend prior to proceeding and are fair in their pricing.

by - Verified Customer April 15, 2014

Jack's Madrona Autoworks customarily goes over and above 100% of the work that they do for you. The people there are like your primary physician who thoroughly gives you an extensive physical exam, even if he/she doesn't have to. You can be sure that your car will be well-cared for in every time you go for a check-up.

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by - Verified Customer April 01, 2014

Reliable prompt service, skilled, good natured mechanics and owner. Really appreciated drop off, pick up service. That makes it easy for me to leave my vehicle.

by - Verified Customer March 25, 2014

The people and the service at Jack's have always been terrific for our vehicles.

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by - Verified Customer March 17, 2014

Knowledgeable, trustworthy, friendly...nice people.

by - Verified Customer March 10, 2014

Always very good service, I feel the staff are honest about the work that needs to be done.

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by - Verified Customer March 03, 2014

Good guys, good service, very reasonable fees. They have been dependable for many years.

by - Verified Customer February 26, 2014

Great service.

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by - Verified Customer February 25, 2014

I like the great customer service, honesty, and the quality of their work. They explain everything. They don't try to up sale you for repairs that aren't need like other places have done.

by - Verified Customer February 18, 2014

They are honest, friendly, reliable and do great work.

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by February 15, 2014

Honest and reliable work.

by - Verified Customer February 09, 2014

Honest, good work.

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by - Verified Customer February 04, 2014

Long term customer, They always do excellent work.

by - Verified Customer February 04, 2014

Folks there are friendly and the service is outstanding. I won't take my car anywhere else.

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by - Verified Customer February 04, 2014

Jack is professional, personable, reasonable, and a top-notch mechanic.

by - Verified Customer February 04, 2014

I like their honesty and promptness.

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by - Verified Customer February 04, 2014

Great service. Great prices. Great people! They really care about quality work.

by - Verified Customer January 19, 2014

I've had the best service ever at this shop. Mechanics are knowledgeable, courteous. Prices are very good. They are great at making sure you know about work you will need in the future but not having you do it until you really do need it. Wouldn't trust my car to anyone else.

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by - Verified Customer January 07, 2014

Honest, fairservice, great information leading to an informed decision.

by - Verified Customer January 02, 2014

I have known Jack for over 20 years as a solid, honest and intelligent mechanic.

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by - Verified Customer January 02, 2014

They have served my car needs for several years and I trust them explicitly. They are knowledgeable, fair and friendly.

by - Verified Customer December 29, 2013

Excellent service and very friendly staff.

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by - Verified Customer December 28, 2013

Excellent service. People who care about service provided.

by - Verified Customer December 28, 2013

Service is good.

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by - Verified Customer December 28, 2013

I like the quality of the staff and work performed. Exceeded expectations.


RepairPal Scorecard
91
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
99
TOOLS & EQUIPMENT
80
CUSTOMER SERVICE
92
CUSTOMER AMENITIES
93

Jack's Madrona Autoworks was established in 2003 and has been providing Olympia and the surrounding area with quality automotive repairs ever since. This shop features a team with an excellent mix of experience, ongoing training, and ASE certifications who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “honest”, “knowledgeable”, “courteous”, “friendly”, and “outstanding”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair

AMENITIES

  • Coffee
  • Early Bird Dropoff
  • Free Estimates
  • Service Guarantee
  • Shuttle
  • Wireless Internet

MESSAGE FROM THE SHOP

Air Conditioning — Complete AC Repair, Evacuation & Re-Charge, AC Retrofit, Performance Testing

Engine Management Service — Ignition, Emission & Fuel Delivery Systems Diagnosis & Repair, Drive Belts, Timing Belts, Valve Cover Gaskets, Head Gaskets, Fuel Pumps, Motor Mounts

Brake Service — Brake Pads & Shoes, Rotors, Calipers, Power Boosters, Anti-Lock Brake Systems, Emergency Brakes, Machine Work, Diagnosis

Suspension / Shock / Strut Repair — Shocks and Struts, Air Ride Systems, Ball Joints, Axle Shafts, Wheel Hubs & Bearings, Axle Seals, Sway Bars & End Links, Tie Rod Ends

Exhaust — Mufflers, Tail Pipes, Exhaust Manifolds, Catalytic Converters, Gasket Replacement, Clamps and Hangers, Oxygen Sensors

Oil Change — Conventional & Synthetic Lube / Oil / Filter, Transmission Flush, Power Steering Flush, Differential Flush, Brake Fluid Flush, 30K/60K/90K Services, Transfer Case Fluid Flush

Transmission Repair — Clutches, Automatic Transmissions, Rear Main Seals

Radiator Repair — Water

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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