Close

Import Auto Clinic

(714) 988-6336
119 Verified Reviews
service@importautoclinicanaheim.com

HOURS
07:30
17:00
http://purl.org/goodrelations/v1#Monday
07:30
17:00
http://purl.org/goodrelations/v1#Tuesday
07:30
17:00
http://purl.org/goodrelations/v1#Wednesday
07:30
17:00
http://purl.org/goodrelations/v1#Thursday
07:30
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:00pm
S
Closed

ADDRESS

3401 East La Palma Ave
Anaheim, CA 92806 USA

AUTO REPAIR EXPERIENCE

  • Andy Van Ginkel, Owner
  • Established 1980
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 76 Years of Car Repair Experience

Import Auto Clinic Reviews

OVERALL RATING

119 Verified Reviews
5 stars
(89)
4 stars
(22)
3 stars
(4)
2 stars
(0)
1 star
(4)
by - Verified Customer November 02, 2017

This is our second experience. David is always pleasant and helpful.

by - Verified Customer November 02, 2017

Awesome place to get your car serviced!

by - Verified Customer November 01, 2017

These guys are the best. They know what they're doing, they do it well, and they honor their commitment to complete the work when they promised. Been going here for years. They have never given me a reason not to.

by - Verified Customer November 01, 2017

Car got fixed. However the radiator water flow was broken when I went home. Car was leaking lots of fluid.

+ Show more reviews
by - Verified Customer October 31, 2017

Great customer service and coffee.

by - Verified Customer October 30, 2017

They are the best

+ Show more reviews
by - Verified Customer October 26, 2017

Awesome job..!

by - Verified Customer October 26, 2017

IAC has taken care of two of my trucks and was highly recommended by fellow mechanics. Andy runs a great shop and David, the manager is a straight shooter.

+ Show more reviews
by - Verified Customer October 25, 2017

Friendly and efficient. Problem solved. Will have more work done in the near future and evaluate again.

by - Verified Customer October 25, 2017

Oil and filters replaced in good time while I waited. Friendly staff.

+ Show more reviews
by - Verified Customer October 23, 2017

Dave was great. I brought my Q7 in for its 75k miles maintenance and to see why the engine light was on.

by - Verified Customer October 19, 2017

good.

+ Show more reviews
by - Verified Customer October 18, 2017

great job

by - Verified Customer October 18, 2017

This is JOSH TOPP and I love Import Auto Clinic with all of my heart. Andy Van Ginkel is one of the greatest men to walk the earth. Car works great. Wife loves it. 10/10 would recommend to a friend.

+ Show more reviews
by - Verified Customer October 17, 2017

Great customer service. Frequent updates.

by - Verified Customer October 16, 2017

They were very professional. The loan of a car was a real plus. They didn't push to recommend work that didn't show on the diagnostics. I felt they were very honest.

+ Show more reviews
by - Verified Customer October 16, 2017

Thorough

by - Verified Customer October 15, 2017

2nd time we have use the shop. They do a very good job and explain everything

+ Show more reviews
by - Verified Customer October 12, 2017

David is a great person to work with, very knowledgable and helped explain the issue my car was having and what needed to be repaired.

by - Verified Customer October 11, 2017

I was 35 miles from home and only had a 7 mile towing take from AAA. I was lucky that AAA recommended this shop. They kept me in the loop and delivered my car on time. I will likely use them for my future oil changes and repairs.

+ Show more reviews
by - Verified Customer October 08, 2017

Been having repairs and maintenance done here for years and I trust their work

by - Verified Customer September 17, 2017

David is a good man.

+ Show more reviews
by - Verified Customer September 10, 2017

It was the greatest experience of my life.

by - Verified Customer September 10, 2017

Andy was very flexible and understanding. I felt confident they would do the service well and efficiently

+ Show more reviews
by - Verified Customer September 07, 2017

Excellent work, well-maintained shop, knowledgeable ownership and technicians; fair prices; wouldn't go anywhere else for service!

by - Verified Customer September 04, 2017

They have always been very straight forward and honest with us and have done a great job helping us plan repairs and expected costs. I recommend Import Auto Center to anyone who needs a fair and honest auto mechanic.

+ Show more reviews
by - Verified Customer August 22, 2017

Both Andy and David were very knowledgeable and listened to my concerns about the vehicle. They did not pressure me into getting services that were not needed at the present time. This was actually my first experience with them, but their all-around great service will have me coming back for future auto maintenance/repairs.

by - Verified Customer August 21, 2017

Seemed to care more than other machining shops I've been to.

+ Show more reviews
by - Verified Customer August 17, 2017

They were friendly and prompt. Charge the same as the dealership though

by - Verified Customer August 17, 2017

The employees were professional and courteous. They seemed very knowledgable. It was my first time there buy i would go back again.

+ Show more reviews
by - Verified Customer August 09, 2017

Very professional , great staff

by - Verified Customer August 08, 2017

Quality work and excellent customer service.

+ Show more reviews
by - Verified Customer August 02, 2017

reliable, courteous, friendly, efficient, fair

by - Verified Customer July 25, 2017

Competent and honest guys! Always done right...thank you!

+ Show more reviews
by - Verified Customer July 20, 2017

Always a good experience with this shop

by - Verified Customer July 19, 2017

Best customer service! They fix my car correctly each time, provide a loaner car so I'm not late for work! Great job! Thanks Andy and David!

+ Show more reviews
by - Verified Customer July 16, 2017

very positive
happy with overall experience

by - Verified Customer July 16, 2017

Everyone is real nice and honest. Will continue to go there for service

+ Show more reviews
by - Verified Customer July 11, 2017

Honest, friendly service.

by - Verified Customer July 09, 2017

They do great work! Love that I can go to a mechanic I trust.

+ Show more reviews
by - Verified Customer July 09, 2017

I feel good that personnel did not try to up sell me unnecessary maintenance

by - Verified Customer July 06, 2017

Friendly personnel, lovely waiting area. Did the job in a timely fashion!

+ Show more reviews
by - Verified Customer July 05, 2017

They were so kind and helpful. Such a blessing to my family!

by - Verified Customer June 13, 2017

Always feel well informed and provided all my options to make good decisions about my car.

+ Show more reviews
by - Verified Customer June 12, 2017

Excellent service, like always.

by - Verified Customer June 11, 2017

Everyone was friendly and competent.

+ Show more reviews
by - Verified Customer June 08, 2017

My 2009 Lexus has found a new location for repairs and regular maintenance. The shop was clean and the staff were very friendly! The company's follow-up email was unexpected.

by - Verified Customer June 08, 2017

Most honest shop I've ever been to

+ Show more reviews
by - Verified Customer June 05, 2017

They charged me over $100 to tell me I needed to spend over $300 so my vehicle would pass smog inspection. I took it to another place and he saw right away that I had a crack in a hose, he charged me nothing to tell me that, so I went to the dealer and spent $10 on a new hose. After putting the new hose on myself, the check engine light went off and it passed smog inspection. I paid over $100 to get the wrong advice and they fixed nothing for me

by - Verified Customer June 05, 2017

Dave always kept me informed about the status of my repairs. There were no 'surprises.'

+ Show more reviews
by - Verified Customer May 30, 2017

My experience was excellent. Everyone I encountered at the shop was polite, professional, and friendly. They were honest with me about my car. I would definitely return again next time my car needs work!

by - Verified Customer May 24, 2017

Pretty sure they fit me in among a very busy schedule and for that I am thankful.

+ Show more reviews
by - Verified Customer May 22, 2017

I had gone to a different shop previously that was struggling to diagnose my car. After a month and a half of 'let's try this and that' and my car getting worse, I found Import Auto Clinic. I explained the situation and they called me within a couple of hours of dropping it off with a complete diagnosis. They had to keep my car over night and let me borrow a car for free. When I picked my car up they answered all of my questions and my car has been running great ever since. It was a great experience and I will go back there in the future.

by - Verified Customer May 21, 2017

Thanks!

+ Show more reviews
by - Verified Customer May 17, 2017

Good experience.

by - Verified Customer May 16, 2017

Andy, the owner, is great to chat with.

+ Show more reviews
by - Verified Customer May 14, 2017

Very satisfied.

by - Verified Customer May 08, 2017

Awesome.

+ Show more reviews
by - Verified Customer May 03, 2017

David's customer service make me trust him. Free inspection did not feel like I would be taken advantage of, and the unexpected loaner was achieved faster than a BMW dealership. You have my business forever. Thank you.

by - Verified Customer April 30, 2017

Each and every one should be paid better.

+ Show more reviews
by - Verified Customer April 27, 2017

Honest mechanics.

by - Verified Customer April 20, 2017

Always the best, no other car repair shop for me.

+ Show more reviews
by - Verified Customer April 19, 2017

I am always impressed with the integrity of the employees at Import Auto Clinic: the quote is reasonable (and accurate), the wait time is minimal, and the work is high-quality. I am a very satisfied customer, and I plan to continue bringing all the vehicles in my home to Import Auto Clinic!

by - Verified Customer April 05, 2017

Great work

+ Show more reviews
by - Verified Customer April 05, 2017

I will summarize by saying I have a Lexus LX470 and Mini Cooper S and I will only have my cars worked on here. Better than the Lexus and BMW dealer across the board. I am very particular about my cars and I will only pay reasonable prices for a service. I would say prices are about half the dealer rates for like services. Honest and fair which has earned my trust!

by - Verified Customer April 04, 2017

They knew right away what was wrong with my car and were able to get it repaired right away.

+ Show more reviews
by - Verified Customer April 04, 2017

As a woman, I am always cautious when I am given a quote for service and repairs on my car. Trust is definitely earned and Import Auto Clinic makes me feel confident that we are making the right decision. Great customer service!

by - Verified Customer April 03, 2017

First time using them. Will see what future brings

+ Show more reviews
by - Verified Customer April 02, 2017

Very trustworthy auto repair shop. We've used them for years!

by - Verified Customer March 30, 2017

Work was fine. Not sure if I saved any money, since it appears that the shop was unfamiliar with my model and make of car

+ Show more reviews
by - Verified Customer March 29, 2017

First time I worked with IAC and was completely satisfied. I have made the decision to move my future services here.

by - Verified Customer March 28, 2017

Work was done well.

+ Show more reviews
by - Verified Customer March 23, 2017

Friendly service. Talked golf with Andy the whole time.

by - Verified Customer March 21, 2017

Both Andy and David were very cordial and treated my wife and me with great care. Thanks guys.

+ Show more reviews
by - Verified Customer March 19, 2017

Great.

by - Verified Customer March 19, 2017

David is always super friendly and helpful. He takes time to explain the repairs needed and provides thorough justification for the costs of parts/labor. He makes recommendations for additional preventive repairs but is never too pushy if I decline or need more time to think and do my own research. I appreciate that!

+ Show more reviews
by - Verified Customer March 19, 2017

You only go back to the same place for 30 years if you feel welcomed, they do good work, on time, and for the price promised. They do!

by - Verified Customer March 16, 2017

Andy was great!

+ Show more reviews
by - Verified Customer March 13, 2017

Great service

by - Verified Customer March 07, 2017

Good work!

+ Show more reviews
by - Verified Customer March 07, 2017

Import Auto is a great, family-oriented business. I have been treated like family every time I take my car in for service. I feel the work they do is way above expectations and has always been high quality.

by - Verified Customer March 05, 2017

They know what proper procedures need to be done to keep my vehicle in good working order.

+ Show more reviews
by - Verified Customer March 02, 2017

Andy, Dave and the rest of the staff are very personable, and professional. I have never had any issues with the repairs. I would recommend Import Auto

by - Verified Customer February 26, 2017

Better quality of work and service than the local Mercedes or Jaguar dealer.

+ Show more reviews
by - Verified Customer February 21, 2017

All the years you have been faithful and always took good care of this widow.
God bless

by - Verified Customer February 16, 2017

?

+ Show more reviews
by - Verified Customer February 16, 2017

I felt like the symptoms I asked for was never looked at because it was the holiday weekend, and everyone wanted to leave the shop early.

by - Verified Customer February 15, 2017

Not good

+ Show more reviews
by - Verified Customer February 14, 2017

This is the only shop I will ever do business with. Keep up the good work guys!

by - Verified Customer February 12, 2017

I appreciated them explaining all the things that needed repair and why, however my car did have a ding in the side that it didn't have before bringing it in, and I wasn't happy about that.

+ Show more reviews
by - Verified Customer February 08, 2017

It was great. They've always treated me with respect and never recommended unnecessary services.

by - Verified Customer February 07, 2017

Nice friendly people and service

+ Show more reviews
by - Verified Customer February 07, 2017

Dave was very friendly. He explained the maintenance things that would be done.

by - Verified Customer February 01, 2017

I am a long-term customer of IAC, and they always meet or exceed my expectations.

+ Show more reviews
by - Verified Customer January 30, 2017

Very professional, prompt ,and fairly priced.

by - Verified Customer January 29, 2017

Import Auto has always treated me with respect. They fixed what I brought the car in for, and are honest when they see something else that may need a future fix, tell me how much it would cost, and then go the extra mile by giving me a time/mileage reference for when it might need to be done. I appreciate that there are loaner cars available, which really helps relieve the stress of car repair logistics. What I love are the friendly and helpful people. I am constantly referring them to friends and keep a couple of business cards handy when someone asks.

+ Show more reviews
by - Verified Customer January 26, 2017

Excellent service at a fair price, as always.

by May 15, 2013

I knew what my Lexus needed on my maintenance list at the designated mileage. The parts were replaced, and I received my car at the exact time they designated the very next day. Wonderful customer service and absolutely no pressure. I will definately go back for my next service.

+ Show more reviews
by May 12, 2013

Work was always done correctly and promptly for 30 years.

by May 12, 2013

My latest auto service required only an oil change, and no additional service. However, a service appointment within the past year traced my vehicle's performance problem to a fuel pump whose output pressure was slightly below the manufacturer's required level. When I arrived in the evening to pick up my vehicle, I was simply handed the key. There was no charge because this under-performing fuel pump had been installed within the previous year by Import Auto. It was covered by their warranty; they replaced it at no cost to me. They had purchased it new from the vehicle's manufacturer, and said they had never had problems with a new name-brand fuel pump like this. They continue to earn my trust. I highly recommend Import Auto to anyone.

+ Show more reviews
by May 06, 2013

I have been happy with the work they have done on all three of my cars for the last ten years. Honest, reliable and good service.

by May 05, 2013

Great place and great service from an excellent staff.

+ Show more reviews
by April 29, 2013

I'm very satisfied with the quality and prices of the repairs at Import Auto Repair and I recommend them.

by April 16, 2013

As a woman, it is intimidating to have your car repaired, some shops take advantage of us and either charge more or suggest repairs that are not necessary. I have never had that happen at Import Auto and always feel that I'm on a level playing field. I have other friends who have used Import Auto for years and have always been very satisified.

+ Show more reviews
by April 14, 2013

The repair quality has been excellent. The service has been outstanding. The problem has been explained clearly to me. And every time I have taken my vehicle to Import Auto Clinic, it has been repaired correctly and I have been 100% satisfied.

by April 08, 2013

Import Auto Clinic is fairly priced, the service is top-notch, and the staff is friendly and helpful. They have let me know what service I absolutely need versus what I can delay, and they take care of my car the way I would if I could do it myself. They are very trustworthy, and it is almost a joy to take the car in for service.

+ Show more reviews
by April 07, 2013

I recently moved to the area and was looking for a car maintenance and repair shop. It was my good fortune to have taken my car to Import Auto Clinic. The customer service is excellent, the work is very thorough, the prices are fair (not cheap however), and their communication with customers regarding upcoming services needed or checking in with the customer is very impressive. I take all of my cars there, regardless of make/model, and their service has always been excellent.

by April 07, 2013

Dealership quality at independent repair shop prices

+ Show more reviews
by April 01, 2013

From an old Corvette to a new VW, you can trust Import Auto Clinic.

by March 28, 2013

The owner and the staff are very friendly and easy to work with and the shop itself is kept very clean and organized which to me shows they care about their work place environment.

+ Show more reviews
by March 25, 2013

The folks at Import Auto are so friendly. I didn't have to wait long for repairs and service was very good.

by March 24, 2013

I'm tempted to not say anything because I want to keep my wonderful mechanics a secret! These are the best I've worked with in 40 yrs. They keep me on the road and we prioritize the needs for my old car.

+ Show more reviews
by March 20, 2013

They went above and beyond to help my me and my boyfriend out when we ran into some car trouble while on a roadtrip through California. They are extremely friendly, knowledgable, and did everything in they could to help us out when we were stranded. I would highly recommend Import Auto Clinic. Thanks for helping us turn our trip back around when it went south! Mitch rocks!

by March 17, 2013

Import Auto Clinic has been my my mechanic/repair shop for more than 20 years. As a single gal, it is important that you have a dependable and honest auto repair facility to go to - that's why IAC has had my business for so long.

+ Show more reviews
by March 11, 2013

Couldn't be more satisfied. Been going there for many years. They stand behind there work and they don't push for a "recommended" service. Excellent.

4 verified customers did not leave comments but provided these ratings:
by Cindy, David, Dan
by Dan

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
88
CUSTOMER AMENITIES
95

Import Auto has been an established member of the Anaheim community since 1980. this certified shop is lead by owner Andy Van Ginkel, who has employed staff of 4 technicians, 2 are experienced ASE Certified technicians. These guys combine for over 76 years of experience. An investment has been made in some of the best automotive tools and computer diagnostic equipment needed to service your late model vehicles. They are a California Smog Check Station. This AAA approved shop offers a 24 month/ 24000 mile warranty for your peace of mind. There is a comfortable waiting area, fresh coffee, shuttle service, and wireless internet services on site.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Upholstery
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • ASCCA

MESSAGE FROM THE SHOP

AAA Approved top shop. Fast, friendly, convenient and knowledgeable. 2 Year / 24,000 mile warranty. Highly trained technicians with the customers best interest in mind. Save 20% or more on your service.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Import Auto Clinic