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Ignition key wont turn steering is locked, batteries are new

(1999 Mercedes-Benz E320 4MATIC)
in Waverly, OH on October 18, 2013
my fob is fine, car battery is fine, locks and unlocks fine, but ignition wont turn, steering wheel wont turn, car wont start. alarm is fine.
Displaying 1 answers & 2 comments
Popular Answer
of G. T. Service Center on October 18, 2013
Make steering is not in a bind, by wiggling steering wheel while turning key. Try 2nd key see if same thing. If not probably worn lock cylinder or key. If lock cylinder bad try to find on internet, Dealer will be $$$. May have to replacement programed.
on October 18, 2013
thanks....we replaced the batteries in the Fob key, its fine for locking and unlocking. Alarms systems work. Doesn't click when put into the ignition though and wont turn out of the O position even when trying to turn the steering wheel which only moves about 5 inches left or right. Gear will not release out of park. We have looked everywhere for the little "pin hole" to release it into Neutral to see if that will release steering wheel and allow us to turn the key...cant find the hole. Its not under the letter "D" as the manual says. My car has PND and on the lower left 123 gears. there is NO hole. Cant find it to get it into neutral to even have it towed.....HELP please...
of G. T. Service Center on October 18, 2013
Sorry got busy; Putting it in neutral will not release the steering. I don't remember how the shifter manually releases. A flatbed wrecker can still load the vehicle - even in park. Last 1 I did was for a Land Rover, same problem. As a tech I can do a lot of things to start and drive the vehicle, Trying to explain it to you would be complicated. The Land Rover key lock/ign switch had to be ordered from Europe, would take 30 days and $$$$. Got 1 from internet for $140.00. The key fob, or remote, will have nothing to do with the lock cylinder. Just a conveince for unlocking or unlocking doors, trunk, etc, even if you had remote start, you still have to insert key and turn it to be able to drive the car, (unlock steering wheel).
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