After reviewing repairpal, I realized that there were some shops listed on the site. I observed the shops upon seeing the quotes and went to get my manifold gaskets changed. As such, i encountered Hunts Point Service Station, Inc., a place I had drove past on numerous occasions.
As I entered the lot I observed a couple of mechanics getting ready to close shop. I told him what I was there for and the below start:
The mechanic/ salesman indicated that How the job would be a big job and would costs a lot for that vehicle, he had to deal with rust issues on the vehicle, etc. At this point I advised him that I got a quote from repairpal and came there to get the repairs done seeking a reputable company. He stated that those prices would not be inline with his prices since he might have to extract some bolts from the manifold. We went to an in shop computer where he ran the program for the mechanic repair time period for the certain repair. The system indicated that the job would be 1.3 hrs per side. He said he would just make it 4 hours since the bolt extraction would be necessary.
Upon completion, the mechanic advised me that the car needed an oil change and some oil since it was 2 quarts short. I was reluctant to allow any oil change be done there because he seemed more in salesman upsell mode.
I realized that the mechanic only changed 1 manifold gasket ($25.17), failing to repair the passenger side. I further observed that he used old bolts in the exhaust manifold repair job.
I was contacted by a female salesperson a day later and i discussed my dissatisfaction with the repair service. I also discussed my reluctancy to return to the auto shop since I did not want to be seen as a needy type person looking for something free. I honestly just wanted my car fixed by an honest, fair and reliable company.
Office wise some of the people were great conversation and all. However, since this is business and not personal, it must be judge as such. It must be understood that customers are spending their money so the service and satisfaction must be up to standards. After the service, i did happen to see the company Yelp reviews showing similar disatisfactions.
The price for the repairs exceeded the costs estimated by repairpal.com excessively totaling to 353.48 labor and $35.87 parts (1 gasket used).(Wonder what happened to at other new gasket, still have to buy another one for that repair now!)
REPAIRS: 2002 DODGE RAM 1500, SLT, 4X4, 4.7 liter.
Repairpal quote for both manifold gaskets was $188 to $248. parts being $17-35 bucks (2 gaskets).
Upsell for 2qts Oil $5.35 quart
Total Costs of $423.90