Have tried with remote,with key,and main controls.The child safety feature should let you open the door from the outside,but it is also locked.
How do you open doors with child safety feature on? on 2001 Ford Escape
on my escape many times could not open rear doors. had nothing to do with the child locks. just had to press lock and unlock over and over to unstick it until the door would open. then spray the latch area with lub to keep it from happening again.
scan module for codes if no codes found remove door panel and ck to see if clip for door handle has broken. is this only one door or all?
If the remote was hit at the same time the outside handle was pulled then it probably jammed or broke part of the latch/lock assembly. Be prepared to need a door panel , along with the latch repairs.