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Honest-1 Auto Care - Roseville

(651) 356-6340
108 Verified Reviews
roseville@honest-1.com

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
16:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:00am to 6:00pm
S
8:00am to 4:00pm

ADDRESS

3114 Lexington Ave N
Roseville, MN 55113 USA

AUTO REPAIR EXPERIENCE

  • Peter Lee, Owner
  • Established 2007
  • 6 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 67 Years of Car Repair Experience

Honest-1 Auto Care - Roseville Reviews

OVERALL RATING

108 Verified Reviews
5 stars
(57)
4 stars
(27)
3 stars
(9)
2 stars
(7)
1 star
(8)
by - Verified Customer October 02, 2017

I was unhappy with the way our last two visits have been handled - I spoke with Tim about this and he was able to work with me on the issues. My experience the last few times has not been typical of what I have come to expect from Honest 1 and hope that they figure it out because we have really enjoyed having them as our go to for our cars!

by - Verified Customer September 29, 2017

I appreciated Honest-1 because they truly are what they say they are -- honest. I came in thinking I needed to get a new battery and was prepared to pay for one, but they tested my battery and told me, up front, that my battery was still ok. I am so grateful! Not only did they save me money on this, but they also had a coupon book that I bought that will save me even more money in the future. Thank you Honest-1! The only trustworthy mechanics that I have been so lucky to find in my history of mechanics that have charged me for things I did not need and also never fixed the problem. I will be sticking with Honest-1 because of this.

by - Verified Customer September 11, 2017

My car overheated on the interstate. I had it delivered to Honest-1 due to name recognition. The quote to repair my car was extremely high. I obtained a 2nd quote from a shop I had experience with. Their quote was significantly lower so I decided to have my car towed to that shop for repairs. Upon learning that I was going elsewhere for the repairs Honest-1's manager provided a more competitive quote by reducing the labor charges and offered to pay to have my car towed back at no charge to me. Since my car was already at a shop I was experienced with I did not take Honest-1's manager up on his offer. I wish they would have provided their best quote the first time.

by - Verified Customer September 08, 2017

They always do a thorough job checking out your vehicle. Recommended.

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by - Verified Customer September 07, 2017

We had our Mercedes in, and the advertised price for a full synthetic oil change did not even close to represent what we actually paid. Of course there was some special filter that was not included, and our car took more than the 5 quarts that was advertised. This is the bait and switch that I hate about all car places, and it made me realize that 'Honest 1' is just like everyone else.

That said, everyone was very friendly.

by - Verified Customer September 06, 2017

I was pleasantly satisfied with the price and service performed.

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by - Verified Customer September 05, 2017

When told what needed to be done I agreed to have it done. Was told it wouldn't be done

by - Verified Customer August 29, 2017

The whole experience from beginning to end is just awesome! Everyone there is friendly and knowledgible. They expertly fix what NEEDS fixing, and will let you know if anything else needs attention in a friendly professional way. This is a top notch automotive repair center.

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by - Verified Customer August 25, 2017

The extra treatment on my oil..works great.
My mileage is great

by - Verified Customer August 25, 2017

The service was good. The price I paid was not. I called ahead to get an estimate and ended up paying almost double after the services

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by - Verified Customer August 23, 2017

This is my second time going here and I had a great experience!

by - Verified Customer August 22, 2017

I had great service, and absolutely will return!

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by - Verified Customer August 10, 2017

Got an oil change and they rotated my tires, but later that day, I noticed one of my tires pressure dropped pretty low, and after toying with the air pump for a while, I also realized the sensors are all switched around.

by - Verified Customer August 07, 2017

Friendly, very helpful staff. Easy to deal with.

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by - Verified Customer August 03, 2017

May come back

by - Verified Customer July 28, 2017

Shop never calls the correct number per our requests. This visit was for oil change and advice about a maintenance light. Call to me said it had to do with AC and would need another day for review. However the light was simply an oil change reminder light which another employee told me when he called to ask if I was going to pick up the car which I had already returned home with. My reminder sticker was printed as needing a change on that day and with my current mileage.

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by - Verified Customer July 20, 2017

Very quick

by - Verified Customer July 17, 2017

Excellent work, professionally done in an expeditious manner.

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by - Verified Customer July 16, 2017

This was our first visit and everything went great. Car was actually done very quickly and even though we were early we got in right away.

by - Verified Customer July 14, 2017

Friendly, professional

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by - Verified Customer July 06, 2017

Items explained thoroughly and options given.

by - Verified Customer July 04, 2017

Nice people at the desk, clean lobby

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by - Verified Customer June 28, 2017

Tim did a great job in helping me understand the issue with my vehicle and helping to resolve those issues. THANKS TIM!!

by - Verified Customer June 20, 2017

On time, very polite!

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by - Verified Customer June 19, 2017

Very friendly and helpful staff. Took care of my emergency repair and made a bad day better!

by - Verified Customer June 16, 2017

Great work and very friendly service. I appreciated having the issue with my car thoroughly explained and did not feel pressured into unnecessary repairs. Definitely would recommend!

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by - Verified Customer May 31, 2017

Just had a simple oil and filter change. Took less time then they said which was great!

by - Verified Customer May 30, 2017

excellent! (except someone changed my clock by accident, which screwed me up a little :

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by - Verified Customer May 23, 2017

This is the second time in a row that my car was not ready on the day it was supposed to be.

by - Verified Customer May 18, 2017

Nice and courteous staff. Thourough.

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by - Verified Customer May 15, 2017

Great!

by - Verified Customer May 04, 2017

My visit was pretty great. It would have been nice if they topped off my washer fluid. I guess I'm just used to that being done when I have an oil change. Also they had to put 5.7 liters of oil in my car so they charged me extra (I had a coupon). You'd think they could afford .7 liters of oil, I know they buy it in bulk. I do feel like I was treated with respect and don't feel as if they took advantage of me because I'm a woman. I do know about more than the average woman about cars so I can usually see thru the BS. They did do a great job overall. I probably will return.

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by - Verified Customer May 01, 2017

Quality work, good customer service

by - Verified Customer April 26, 2017

No notes

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by - Verified Customer April 24, 2017

Great

by - Verified Customer April 19, 2017

First experience with Honest-1 after many years with another service station. Would definitely consider coming back for future work.

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by - Verified Customer April 16, 2017

Great job.

by - Verified Customer April 13, 2017

We had a great experience. They fixed our car without a major repair that another shop insisted we needed. These guys are very honest and saved us hundreds of dollars! We will definitely go back to them in the future.

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by - Verified Customer April 09, 2017

Great service.
Only fix what has to be done but advise on everything.

by - Verified Customer April 07, 2017

My first experience with Honest-1. It will not be my last.

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by - Verified Customer March 30, 2017

I was told by Honest One that I needed a new battery. I went to the Honda dealer to have my 3.5 year old battery tested and they said it was fine and had a 100 month warranty. I felt Honest One should not have tried to sell me a new battery.

by - Verified Customer March 29, 2017

Very quick repair Less than 1 day.

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by - Verified Customer March 24, 2017

Very good. Wouldn't go anywhere else.

by - Verified Customer March 22, 2017

Always excellent. I have such confidence in being treated fairly. My absolute first choice for servicing my car.

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by - Verified Customer March 21, 2017

Great service!

by - Verified Customer March 19, 2017

Great experience, Tim Zaske the service manager did a great job and very personable!
This is now my go to place for Auto Repair!!!

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by - Verified Customer March 14, 2017

Good job

by - Verified Customer March 13, 2017

Treated well, work done rapidly and satisfactory.

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by - Verified Customer March 07, 2017

Needed an oil change on my brand new 2016 Dodge Grand Caravan; I had been taking it down to the dealership I purchased from; but since i have been so sick for the past 18 to 24 months that isn't possible! Thank you!

by - Verified Customer February 28, 2017

Everything was perfect

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by - Verified Customer February 28, 2017

Very friendly and trusted partner.

by - Verified Customer February 24, 2017

I keep coming back to this shop, even though it is far from my home. I am treated well and with respect. Thanks!

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by - Verified Customer February 23, 2017

Wouldn't go anywhere else

by - Verified Customer February 10, 2017

Just had an oil change. It was fine. Workers were nice.

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by - Verified Customer February 09, 2017

I feel that our vehicle is well taken care of at Honest-1. I appreciate the friendly staff and the respect they give me.

by - Verified Customer February 08, 2017

I told the shop what I thought was broken on my car. They replaced something else (that most likely did need replacing, but I have no direct proof) and then told me they thought a different part was what was causing the original problem. I replaced the part that I originally suggested was broken on my own, which fixed the problem.

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by - Verified Customer February 07, 2017

The people were kind and the work done was explained to me very well. They truly made sure I understood. I asked a lot of questions so that I could better understand and they answered it all and truly educated me. I have an Honest 1 close to my home but I go to Roseville anyway. I recommend it to everyone I know :)

by - Verified Customer January 31, 2017

Tires still seem to ride with a lot of noise even though the holes in the two front tires were supposedly patched. No charge for that work was a nice surprise. Got the oil changed and more repairs were suggested which is usually the case.

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by - Verified Customer January 23, 2017

Thanks for the hard work.

by - Verified Customer January 22, 2017

Shop seemed a little disorganized. Kept haveing to repeat the work I came in for and that I had scheduled. Price charged for headlight bulb change was outrageous since it was an easy fix.

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by - Verified Customer January 16, 2017

Good service thanks

by - Verified Customer January 09, 2017

Great shop. Great service.

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by - Verified Customer January 08, 2017

fine.

by - Verified Customer January 06, 2017

I was very happy with my repairs.

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by - Verified Customer January 02, 2017

The staff is great and they have a very nice waiting area

by - Verified Customer January 01, 2017

Great customer service. Trusted the recommendation I received with my oil change and returned for the repair.

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by - Verified Customer December 27, 2016

Came to you from a coupon in the value pak mailer. Your marketing/advertising did it's job, thanks.

by - Verified Customer December 22, 2016

great job!

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by - Verified Customer December 22, 2016

On Time

by - Verified Customer December 19, 2016

I thought the labor costs were through the roof.

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by - Verified Customer December 18, 2016

I had an appointment for an oil change at 8:30am but didn't leave until 10:30am. Usually they get it done a lot faster at that location so I'm not sure what took so long

by - Verified Customer December 15, 2016

I found the service to be very good, the price average and the suggestion for additional service not needed when presented to another dealer.

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by - Verified Customer December 13, 2016

An understandable explanation was given for what was diagnosed & service performed. I am grateful that effort was made to correct things in the least costly manner. The staff obviously know what they are doing.

by - Verified Customer December 08, 2016

The staff was very nice and helpful. They explained thoroughly all the details that needed to be performed on my truck and did an exquisite job on them.

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by - Verified Customer December 07, 2016

Good service. Friendly, helpful staff

by - Verified Customer December 07, 2016

Recently I stopped to get air in one of my tires on a really cold day and both the guy at the counter and the technician who put the air in were very polite.

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by - Verified Customer December 06, 2016

1. This took way longer than promised
2. They continued to tell me I needed to get all these things done, and explain them in lengthy terms even though when I made the appointment I right away explained I want strictly the oil change and nothing else because I have class immediately after. They continued to ask multiple times if I was SURE I didn't want them to work on it then / or later that same day.
4. When checking out, the guy at the computer who was taking my payment ASKED me for my pin... when that is invading customer privacy and I'm supposed to be the one to type that in and swipe, not have the little box behind the desk.

by - Verified Customer November 27, 2016

1. This took way longer than promised
2. They continued to tell me I needed to get all these things done, and explain them in lengthy terms even though when I made the appointment I right away explained I want strictly the oil change and nothing else because I have class immediately after. They continued to ask multiple times if I was SURE I didn't want them to work on it then / or later that same day.
4. When checking out, the guy at the computer who was taking my payment ASKED me for my pin... when that is invading customer privacy and I'm supposed to be the one to type that in and swipe, not have the little box behind the desk.

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by - Verified Customer November 25, 2016

Everything was fine

by - Verified Customer November 21, 2016

I really appreciate the service I received at Honest-1. They let me know what was going on and followed through on their promises. I am so glad they helped my car start again!

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by - Verified Customer November 21, 2016

I had never been to the Roseville shop and they were awesome! My oil change there was faster than at any other location. Super friendly front desk staff, too. I live in St. Paul but would totally go back to this shop.

by - Verified Customer November 21, 2016

Exactly what I expected - a job well done.

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by - Verified Customer November 20, 2016

efficient

by - Verified Customer November 18, 2016

I feel all employees did a great job in helping me. Especially Matt made me feel special.

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by - Verified Customer November 17, 2016

They got me in with no appointment because I was in a real bind. I was promised a call with approx cost, which was not made. I finally called them around 2:00 PM and they said it was in the shop being repaired and that they would call me when done which should be within a half hour. I waited until 4:30 for their call, it never came. They close at 5:00 PM. I called them at approx 4:35PM and they said they had just finished it. I was there in 5 minutes to pick it up. I paid for it and went to the vehicle. It had sleeted on and off for most of the day and the van had ice all over the windshield. I find that strange that it had not sleeted for the past few hours and yet the windshield and van were covered in ice. If it were in the shop for the past three hours plus, the snow and ice would have melted. Every time I called and or went there, I talked to a different person who had no clue about my van or what had previously been promised. I have a real trust issue with this business.
However, three days later I had to take it back in because what they repaired was not the problem, I do not blame them for this, what they did was logical. It turned out to be a major issue. They said 'They can't in good conscience charge you for the new test they performed'. They did not have to do that. So I am torn between using them again or not.

by - Verified Customer November 15, 2016

Amazing experience! The main guy at the front desk was very friendly, helpful and honest. As a woman, it is intimidating going into a auto shop as you never know what to expect but I left feeling great and not pressured at all to do any unnecessary services. Thank you! All of my future car services will be done by you guys!!!! Thanks again!

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by - Verified Customer November 11, 2016

Everything was fine. That price was nice but they left my car with out checking the pressure in tires

by - Verified Customer November 08, 2016

Seem like genuinely nice people.

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by - Verified Customer November 01, 2016

A couple of timely major repairs were needed on our '98 Saturn. Honest 1 knows this car inside and out having worked on it for over 10 years. Everything was completed in a timely manner to our total satisfaction! Thanks again guys!

by - Verified Customer July 26, 2011

Pat the person I generally deal with seems very honest and I really trust him. I am sure they are fair in price. I think the most important thing that you feel comfortable with them and that they are not taking advantage of you.

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by July 26, 2011

They look up their name and they are very honest.

by - Verified Customer July 26, 2011

They were very nice, and very efficient. I think they knew what they were doing, but I don't know if the tests they did were necessary.

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by - Verified Customer July 26, 2011

They always do very good work, they are cordial, and they explain things carefully.

by - Verified Customer July 26, 2011

They are efficient, knowledgeable, and it was a good experience.

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by - Verified Customer July 26, 2011

Very clean and very friendly. They do a quick and efficient job.

by - Verified Customer July 25, 2011

They are just very good company. They are accommodating, pleasant and nice to work with. Pat is a wonderful person.

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by - Verified Customer July 25, 2011

I can't recommend them.

by - Verified Customer July 22, 2011

Everyone was very nice there. They got me through as quickly as they could.

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by - Verified Customer July 22, 2011

They are reliable, treat you like a friend, and they do what they tell you they are going to do. They do the needed repairs.

by - Verified Customer July 22, 2011

I've been going there for two or three years and I've been very satisfied with their expertise and service.

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by - Verified Customer July 21, 2011

They take on too many appointments and when they run into something that doesn't go smoothly they push everything back. People have other things to do than to leave their car there all day long.

Reply from Honest-1 Auto Care - Roseville – by tomw4 January 20, 2012

I am sorry to hear that you had a bad experience with us. I am happy to announce that we have added extra staff to ensure that everyone receives fast and efficient service. We truly appreciate and value our customers. Please consider giving us another opportunity to earn your business.

by - Verified Customer July 19, 2011

I know that they do the 21 point investigation but they didn't talk to me about it. The guy never gave me the information regarding the services that were done.

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RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
90
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
86
CUSTOMER AMENITIES
97

In the short time Honest-1 has been serving the Roseville area (since 2007), they have assembled a fine team of service writers and technicians. Three of their technicians are ASE certified, and one is a ASE Master Technician. Their experienced service writers will take whatever time is necessary to give you a full understanding of any problems your vehicle may have, and they will thoroughly review all service and repair needs. This shop has the necessary diagnostic equipment to quickly get to the cause of any problems that may arise. They are also open on Saturdays!


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ACDelco
  • NAPA
  • TECH-NET
  • iATN

MESSAGE FROM THE SHOP

Honest-1 Auto Care is committed to the safety of our clients. We always install quality parts at fair prices and we behind our work with a 3 year/36,000 mile warranty so you can feel secure about your investment and the safety of your families' vehicles on the road.
Honest-1 is the only eco-friendly full service maintenance and repair franchise in the nation! We continually strive to minimize the carbon imprint of our vehicles and our effects on the environment by recycling oils, offering eco-friendly products and services and more. Just stop in and ask us how!
If you want great service and quality repairs at a fair price then stop in to Honest-1 Auto Care and experience the difference!

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Honest-1 Auto Care - Roseville
Front end is vibrating pulling to the righ...
I would get your tires inspected. The cause is more than likey a separated tire or a wheel that needs to be balanced. Also check to make sure your tires are properly inflated.
I WOULD LIKE TO KNOW LABORR AND PARTS TO F...
Unfortunately there are several places for the leak to come from. The scan tests only reveals the origin of the problem. You will need to have a repair center perform a smoke test to diagnose the problem before anyone can give you an accurate estimate.
What may cause all of my poer steering flu...
There is a common problem with excessive pressure in the power steering line on those vehicles. Talk to your repair center about adding some extra heavy high pressure line to the system. This can help to relieve the pressure and keep it from blowing out.
I need to know where the fuel pump is loca...
The fuel pump is located inside the gas tank. To replace it, lower the tank down to the ground. You will find the pump and sending unit on the top of the tank. Carefully swap out the units and place the tank back in to place. Make sure you re-connect the harness and fuel lines and also replace the fuel filter.
when it rains the windows will not defog a...
You may have a clogged heater core. Take the vehicle into your local service center and have them back flush the system. If this doesn't work you may have to replace the unit.
i ned the code for the ridio
You will need to remove the radio from the vehicle and give the part and serial numbers to the BMW dealer to get the code if you do not have the card that came with the vehicle.
while driving my car suddenly started to s...
It sounds like you have a charging issue. Have your alternator tested. If your battery is dead it wouldn't affect the vehicle while you are driving. Once the vehicle is started it runs off of the alternator.
Why would a tire cup and wear on the insid...
Tire cupping can sometimes be related to worn out suspension components. I would have your local repair center check out your struts and assess whether they are the cause.
My car will randomly not start. This bega...
Based on what you said I would start out by checking connections. You may have a loose connection on the battery cable or at the starter. With out looking at it I cannot be sure but that is a cheap way to eliminate some possibilities.
i noticed my car had no oil after it stall...
based on what you said you may have done internal damage to the engine. You are going to want to have it towed to a qualified repair center and have them diagnose the problem. Do not run the motor any more as you may cause further damage to the components.

Map
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