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Honest-1 Auto Care - Diamond Bar

(909) 347-6369
109 Verified Reviews
hdowns@honest-1.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
07:00
16:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
7:00am to 4:00pm

ADDRESS

780 N Diamond Bar Blvd
#B2
Diamond Bar, CA 91765 USA

AUTO REPAIR EXPERIENCE

  • Harry Downs Sr., Owner
  • Harry Downs Jr, Service Manager
  • Established 2012
  • 2 Auto Repair Mechanics on Staff
  • 24 Years of Car Repair Experience

Honest-1 Auto Care - Diamond Bar Reviews

OVERALL RATING

109 Verified Reviews
5 stars
(88)
4 stars
(17)
3 stars
(2)
2 stars
(1)
1 star
(1)
by - Verified Customer October 17, 2017

Like the name says, they re Honest.

by - Verified Customer October 06, 2017

pleasant and professional

by - Verified Customer October 06, 2017

Not very friendly, but gets the job done.

by - Verified Customer October 01, 2017

I have used them a couple of times. Both gentlemen who work at the front desk are professional and very knowledgeable.

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by - Verified Customer September 29, 2017

Really great experience - super knowledgable and explained other issues my car is having and the steps I would need to take to have it fixed.

by - Verified Customer September 22, 2017

Customer is truly a priority in the shop! They explained everything that my car needs..

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by - Verified Customer September 22, 2017

I love them. They really do a good job

by - Verified Customer September 15, 2017

Very pleased

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by - Verified Customer September 12, 2017

Everyone at this shop is very nice and genuine.

by - Verified Customer September 10, 2017

Trust Worthy Mechanics

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by - Verified Customer September 10, 2017

Nice environment and good workmanship

by - Verified Customer September 10, 2017

no problems

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by - Verified Customer September 08, 2017

Friendly and efficient work. No pressure to buy or pay for additional work

by - Verified Customer September 08, 2017

Honest 1 is exactly that. Had numerous things going on with my car. They kept in touch throughout the diagnostic process, informed me of prices as we went along. It did take one extra day, but they offered to cover the additional day of my rental car and came in under the predicted cost. I have immense trust in them.

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by - Verified Customer September 07, 2017

Good workmanship and ethics

by - Verified Customer September 06, 2017

Like:
1 .Can ride to my home while repair.
2. Clean Work Environment and Waiting Room.
Dislike:
1. Incomplete job done, I brought once, they could not find problem by negligent inspection, I brought to another shop, they could find problem easy! I have to bring back again to Honest 1, There was no detail explain while repair (Instead of replace damaged part).

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by - Verified Customer August 30, 2017

Thanks for the good work.

by - Verified Customer August 28, 2017

THIS CAR REPAIR SHOP HAS GAINED A NEW CUSTOMER. I DRIVE 3 CARS A JAG A SUBURBAN AND A SUBARU.

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by - Verified Customer August 25, 2017

After several discussions, they went above and beyond what I went in for to help resolve the vehicle's issues.

by - Verified Customer August 25, 2017

I was immediately greeted apon entering and when I dropped off my vehicle, I was told a certain time for it to be ready. To my surprise it was ready about half an hour earlier than expected. I will definitely be coming back for any other car repairs I may need.

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by - Verified Customer August 23, 2017

Great work!Honest. Will bring my cars here from now on.

by - Verified Customer August 21, 2017

I feel that the shop lived up to it's name.... Honest 1. I will recommend the shop to my friends or anyone who needs auto repair.

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by - Verified Customer August 20, 2017

Great!

by - Verified Customer August 20, 2017

Paid $135 for lubrication on brakes to prevent sounds that still have not gone away

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by - Verified Customer August 18, 2017

Harry and the mechanic David Ayala did an excellent job of getting my timing belt and water pump replaced! They also got my back lights on again and removed the brake shim that was rubbing against the rotor.

by - Verified Customer August 18, 2017

It was a good experience

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by - Verified Customer August 18, 2017

Great service, and never feel pressured to get work done that my car doesn't right away.

by - Verified Customer August 17, 2017

Awesomely impressed by their work as always

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by - Verified Customer August 10, 2017

Always given a good explanation about what is wrong with my vehicle. They are always professional and courteous!

by - Verified Customer August 07, 2017

:-) Thanks

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by - Verified Customer August 02, 2017

Always great

by - Verified Customer July 31, 2017

All was great

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by - Verified Customer July 26, 2017

The mechanics also checked to see if there was any recalls on my car, and there was one recall for the computer.

by - Verified Customer July 26, 2017

This is the best auto shop I have ever taken my car to. They are honest, reliable and now my whole family uses this auto shop.

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by - Verified Customer July 24, 2017

Everything was great

by - Verified Customer July 24, 2017

I am been taking my cars to the Diamond Bar Honest-1 Auto Repair for several years now. The people are always very nice, and the work is excellent! I can always get a ride home or to the shop. They have even done a few things for me for free! I highly recommend them!

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by - Verified Customer July 21, 2017

very easy to work with

by - Verified Customer July 20, 2017

I wish I could give Honest-1 Auto Care 10 STARS!!! Absolutely the fairest and best place you could take your vehicle for repair. I have never been to a better mechanic who was so upfront and honest about everything.

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by - Verified Customer July 12, 2017

The work was done at a timely matter

by - Verified Customer July 11, 2017

Thanks for being quick and prompt.

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by - Verified Customer July 05, 2017

I trust honest mechanic to do good work on my car. I 've had work done on my several times over the years. thank you

by - Verified Customer July 04, 2017

Great service and work ethic by all employees

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by - Verified Customer June 30, 2017

Great service. Recommend.

by - Verified Customer June 30, 2017

The shop went out of there way to locate a hard to find door panel for my older vehicle. The other issues with my car were repair right away. I was contacted more than once along the way to approve repairs and be keep informed on my special order part. Mechanic was great as is Mr. Harry Jr.

They are reasoable and get the job done first time out!

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by - Verified Customer June 30, 2017

I recommend this shop highly!

by - Verified Customer June 29, 2017

Amazing owner and staff!! Always willing to explain thoroughly and very reasonable rates with work done right!

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by - Verified Customer June 29, 2017

I was pleased by the speed and the care provided by Harry Downs at Honest One.

by - Verified Customer June 28, 2017

Had issues with a whining noise coming from the engine compartment. Thought it was power steering pump. Jimmy diagnosed the problem fairly quickly. It was actually the alternator. He walked me through the diagnosis and made me feel sure it was the actual alternator. We ordered a new alternator from the dealer.. I didn't want to mess with aftermarket or rebuilt parts. When the alternator came in they replaced it quickly and I was on my way.

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by - Verified Customer June 27, 2017

A/C unit needed repair. Everything was done correctly, we got the truck back when requested. Took the truck on vacation and the air works perfectly. Thanks, we appreciate you guys at Honest-1.

by - Verified Customer June 23, 2017

Great Service - Wouldn't go anywhere else

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by - Verified Customer June 20, 2017

Good.

by - Verified Customer June 18, 2017

great service!

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by - Verified Customer June 12, 2017

I LOVE GOING TO THIS PLACE! Tasty coffee of your choice, water, comfy seating and TV, Computer for internet browsing and best of good vehicle service and good customer service! i would recommend this place for everyone.

by - Verified Customer June 02, 2017

Great work with this visit. A little disappointed in a quote they gave me for somewhat simple job request I had on my vehicle.

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by - Verified Customer May 31, 2017

I've been going to Honest 1 for years for all of my various cars oil changes & repairs. The staff is always courteous and knowledgeable. I will highly recommend this company to my friends and family.

by - Verified Customer May 30, 2017

Great place, great service and fair prices.

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by - Verified Customer May 29, 2017

All work was described and taken care of. Very professional.

by - Verified Customer May 21, 2017

Great service as always.

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by - Verified Customer May 21, 2017

I love how awesome these guys take care of my car! I don't trust anyone else with my car

by - Verified Customer May 21, 2017

VERY HONEST Shop. The two Harry's are fantastic, friendly and do great work!

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by - Verified Customer May 31, 2014

Honest and flexible.

by - Verified Customer May 27, 2014

Good customer relations.

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by May 26, 2014

Customer service is great. They do a great job.

by - Verified Customer May 24, 2014

Great service, associates didn't try to up-sell me.

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by - Verified Customer May 19, 2014

Friendly and honest staff.

by - Verified Customer May 19, 2014

Good service.

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by May 15, 2014

Great Experience!!

by - Verified Customer May 12, 2014

Great staff. Courteous and professional. Great environment while you wait.

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by - Verified Customer May 10, 2014

The customer service is superior, they are very professional in regards to your vehicle. I have and would recommend future customers to honest 1 auto care.

by - Verified Customer May 03, 2014

They were extremely helpful with every need I had, and they fixed my car at a reasonable price.

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by - Verified Customer April 28, 2014

Everything was perfect.

by - Verified Customer April 26, 2014

They were friendly and accommodating.

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by April 25, 2014

It's a good shop, they seem to be honest.

by - Verified Customer April 23, 2014

Friendly honest service.

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by - Verified Customer April 22, 2014

Service was great. Also fast.

by - Verified Customer April 18, 2014

Good Service.

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by - Verified Customer April 12, 2014

They're a well run, well managed team of professionals. The prices seem right and they don't try to sell you things you don't need. They're HONEST!

by - Verified Customer April 08, 2014

Honest repair assessment...

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by April 03, 2014

Got me right in and got my car back in no time.

by - Verified Customer April 03, 2014

Very friendly staff and quick service.

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by - Verified Customer April 02, 2014

I like the service here and I feel its good service.

by April 01, 2014

Great service.

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by - Verified Customer March 30, 2014

They seem honest.

by - Verified Customer March 30, 2014

Honest, knowledgeable, extremely polite, fair pricing.

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by - Verified Customer March 29, 2014

Good customer service that was timely and affordable.

by - Verified Customer March 28, 2014

Excellent service.

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by - Verified Customer March 27, 2014

I am well pleased with my service and the professionalism the employees render.

by - Verified Customer March 25, 2014

The staff is very friendly and helpful. They really go out of their way to help you, especially Candy. She offered a ride to my work which was in Upland. She went out of her way to get me a good price. The facility is clean and offers refreshments.

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by - Verified Customer March 24, 2014

I have had excellent service & everyone at Honest 1 are very nice people.

by - Verified Customer March 23, 2014

I trust them to live up to their name - honest!

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by - Verified Customer March 15, 2014

Friendly and excellent service. They treat you like a friend and go out of the way to check your car out.

by - Verified Customer March 15, 2014

Nice job.

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by - Verified Customer March 14, 2014

Great service!

by - Verified Customer March 12, 2014

Customer Service - Excellent. Workmanship - Very Satisfied.

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by - Verified Customer March 12, 2014

They are simply great, responsive, good quality customer service, etc.

by - Verified Customer March 09, 2014

I was pleased with the service that I received. The employees had good customer skills.

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by March 08, 2014

Very good.

by - Verified Customer March 08, 2014

They cared.

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by - Verified Customer March 07, 2014

GREAT CUSTOMER SERVICE.

by - Verified Customer March 07, 2014

They work hard at coming up with the solutions, they will make recommendations but don't harass you about getting the work done. They also make you feel welcome.

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by - Verified Customer February 26, 2014

They are fast, honest as the name suggests, and incredibly helpful. Probably one of the best mechanics I've been to.

by - Verified Customer February 25, 2014

I have developed a relationship with the company and its employees. I feel they truly have been "honest" in how they approach their customers. They explain the issue with your car, show you the problem, give you a quote on repairs, tell you how you can approach the timing of the repair (urgent, asap, when you come in for oil change, etc), and work to resolve an issue should that arise.

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by - Verified Customer February 18, 2014

The service was excellent, the pricing was very upfront, there were no hidden costs or fees and they showed me the problems on my vehicle so i could see things for myself. Very hassle free repair shop.

by - Verified Customer February 16, 2014

Love the service.

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by - Verified Customer February 09, 2014

They seem to be pushing me to change other parts of the car. Besides, they didn't close my drawer in the front correctly and I have to go another repair store to fix it for me.

by February 06, 2014

Superior customer service. Shuttle service if needed. I trust them.

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by - Verified Customer February 01, 2014

Honest-1 is friendly, efficient, and fast!

2 verified customers did not leave comments but provided these ratings:
by Pablo, Lesley

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
90
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
97

Honest-1 Auto Care has been serving the community of Diamond Bar since 2012. This location of this popular chain excelled in our survey of their most recent customers where they scored well above the average in terms of the customer service they deliver. This RepairPal Certified team was described as honest, friendly, efficient, helpful, and knowledgeable. Harry Downs and his son Harry Jr are at the helm of this shop. Harry Jr. has a strong dealership background and works hard to keep his team up to date by requiring his staff to attend the ongoing training that is needed to make professional repairs to your modern vehicle. These repairs can range from check engine light diagnosis and repair, to minor and major mechanical repairs, to your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Rental cars, local shuttle service, early bird drop off, Saturday hours, and a clean comfortable waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Wireless Internet
+ More

AFFILIATIONS

  • TECH-NET

MESSAGE FROM THE SHOP

Industry statistics show that 66% of customers bringing in vehicles for service are female. Honest-1 centers are designed to be family friendly with upscale features like tiled lobbies with leather easy chairs and couches, Internet cafe, complimentary beverages, large screen TVs, children's play areas secured by a low wall, tiled and upscale restrooms, and exceptionally clean work areas.

Why Choose Us?

Free Estimates!
ASE Certified Technicians
Free Customer Shuttle
Same Day Service on Most Repairs
Nationwide 36 months/36,000 miles warranty

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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