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Honest-1 Auto Care - Aurora

(630) 504-6294
142 Verified Reviews

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
07:30
15:30
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M
7:00am to 6:00pm
T
7:00am to 6:00pm
W
7:00am to 6:00pm
Th
7:00am to 6:00pm
F
7:00am to 6:00pm
S
7:30am to 3:30pm

ADDRESS

989 S Eola Rd
Aurora, IL 60504 USA

AUTO REPAIR EXPERIENCE

  • Karen Conway, Owner
  • Established 2014
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 60 Years of Car Repair Experience

Honest-1 Auto Care - Aurora Reviews

OVERALL RATING

142 Verified Reviews
5 stars
(87)
4 stars
(36)
3 stars
(8)
2 stars
(6)
1 star
(5)
by - Verified Customer May 26, 2017

All the people I have met at Honest-1 Auto care have been wonderful. I have no negativity to report

by - Verified Customer May 25, 2017

This shop has usually been excellent - I've gone here many times before. This last time was different. Shop didn't replace a required part when changing oil thus oil was leaking (they re-installed a damaged part). Also my tires were wrongly installed when they rotated them. And they couldn't diagnose the unusual sound I still keep hearing when driving the car. And didn't tell me a had a broken/dead rare light putting me at risk for a traffic citation. I had to re-do the oil change and tire rotation that day.

by - Verified Customer May 21, 2017

Great & honest work

by - Verified Customer May 19, 2017

Good people, nice environment

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by - Verified Customer May 12, 2017

great service!

by - Verified Customer May 12, 2017

Was done quickly and cheaper than I expected

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by - Verified Customer May 11, 2017

My visit was pleasant, prompt and everyone was polite and professional...They take the time to explain what is needed. I will return again. Thank you

by - Verified Customer May 08, 2017

Fast and friendly service.

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by - Verified Customer May 07, 2017

Very pleasant

by - Verified Customer May 05, 2017

No issues.

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by - Verified Customer May 04, 2017

great service!

by - Verified Customer May 03, 2017

AWESOME customer service! Definitely plan on taking my car here for all my oil changes :)

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by - Verified Customer April 30, 2017

Great service!

by - Verified Customer April 28, 2017

Good first experience!

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by - Verified Customer April 21, 2017

Zip tie an 1 screw were used yet I was charged for 2 hours of labor an told them where issue was so couldn't have taken more then 30min to diagnose...

by - Verified Customer April 21, 2017

Great experience

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by - Verified Customer April 21, 2017

Great service all around.

by - Verified Customer April 20, 2017

Stopped in for oil change it took over 1 hour and they broke off my dip stick.

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by - Verified Customer April 19, 2017

LOVE YOU GUYS!!!!

by - Verified Customer April 17, 2017

This place is great solved a problem for me that the dealer could not. I will use them again, they were very professional. Have share my experience with friends and family.

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by - Verified Customer April 16, 2017

My overall experience was good. I didn't appreciate having to pay for diagnostic test when I already knew the issue and what needed to be repaired.

by - Verified Customer April 14, 2017

Job well done. Great friendly work staff.

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by - Verified Customer April 13, 2017

Great friendly service as always!

by - Verified Customer April 13, 2017

Good except Did not get a call letting me know repair was done.

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by - Verified Customer April 07, 2017

Great service & value, as always!!

by - Verified Customer April 06, 2017

Very happy.

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by - Verified Customer April 03, 2017

Great customer service!

by - Verified Customer April 02, 2017

Overall good experience.

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by - Verified Customer March 30, 2017

Very courteous and very friendly!

by - Verified Customer March 30, 2017

Excellent service. They explained what the problem was and how it will be fixed. They went above and beyond to make me feel at ease. I wish i knew about Honest 1 Auto Care years ago. Highly recommend this company. Very satisfied customer.

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by - Verified Customer March 27, 2017

I will be back! Very satisfied.

by - Verified Customer March 26, 2017

This is the second you have sent the survey to me.

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by - Verified Customer March 26, 2017

I came in for a new head light bulb, and it was replaced quickly. I was just surprised to pay over $30 for one light bulb.

by - Verified Customer March 26, 2017

I was recommend to another shop to have the muffler on my car repaired due to the part was not available at Honest-1. The shop recommend did a great job

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by - Verified Customer March 24, 2017

Great experience! I need a few more things done, but they fixed what was detrimental at this time. The work was done quickly. There credit cards were down, and they still let me pick up my car and leave my credit info. That's taking a big risk, just for great customer service so I was not inconvenienced! They were very friendly and inline with what the repairs should have cost, and on in the lower side. I would recommend this shop to anyone.

by - Verified Customer March 24, 2017

love this shop!

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by - Verified Customer March 23, 2017

Karen was extremely friendly, helpful and also suggested possible repair needs in the near future

by - Verified Customer March 20, 2017

Took car to have transmission fluid changed, found leaks in transmission lines.

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by - Verified Customer March 19, 2017

reliable and dependable

by - Verified Customer March 19, 2017

Friendly and informative!

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by - Verified Customer March 17, 2017

Truck was ready faster than anticipated. Routine maintenance work was done with complete satisfaction.

by - Verified Customer March 17, 2017

This was one of the best experiences I've had when having my cars in for repair, and probably the easiest, I would definitely recommend to others for having work done.

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by - Verified Customer March 16, 2017

I'm treated like family every time I come in. I'm always serviced in a timely fashion with fair pricing.

by - Verified Customer March 10, 2017

I was told it would take about an hour and it took 1 hour and 40 mins. No one came over to say it would be longer plus I made an 8:00 apt.
What is the point of having an apt when it isn't kept?

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by - Verified Customer March 02, 2017

I received advice from this shop to get $600 worth of repairs done right away other wise my 'caliper might lock up on me in the middle of the road'. I talked to other auto professionals who said no such thing would happen. I do not appreciate scare tactics like that.

by - Verified Customer March 02, 2017

Nice cozy reliable shop that I plan on returning to

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by - Verified Customer February 27, 2017

I was very pleased with the service provided.

by - Verified Customer February 24, 2017

Dropped my car the night before for brake repair and an oil change. They called me to confirm before they started, during to let me know progress and what the total would be and once again when my car was done. It was fast and affordable and the work was done excellently.

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by - Verified Customer February 23, 2017

I was very happy and satisfied with the service I received from Honest-1 Auto Care. It was an easy process to set the appointment online. The guy's greeted me with enthusiasm and the shop was super clean. Keep up the good work.

by - Verified Customer February 22, 2017

Service is great! And the Employees and management are awesome!

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by - Verified Customer February 21, 2017

My car was in for an oil change and tire rotation, I had to bring it back due to a wire hanging. They got the car in right away, resolved the wire issue and I was back in my car quickly.

by - Verified Customer February 21, 2017

I love this place. A simple mix up on tire model but Kahnde (sp?) got everything straightened out quickly. He is a great asset to you.

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by - Verified Customer February 20, 2017

I was told it would take no longer than 1 hr, when it took 2 hrs, much longer than I expected.

by - Verified Customer February 19, 2017

I always have a positive experience at Honest One. Staff is friendly and efficient.

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by - Verified Customer February 17, 2017

After getting a price at nearly $1000, I decided to take my vehicle here. I had considered it previously since it was nearby. The shop is clean, staff courteous and service was what I expected. No disappointments.

by - Verified Customer February 16, 2017

Okay price for a good job done

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by - Verified Customer February 15, 2017

They took the time to investigate what parts I needed and luckily didn't need the whole unit just a piece of it. very happy with the service I received.

by - Verified Customer February 13, 2017

Straight forward no haggling done. Work completed in a timely fashion!

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by - Verified Customer February 10, 2017

The only shop I will go to!

by - Verified Customer February 08, 2017

Excellent work, excellent guarantee!

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by - Verified Customer February 08, 2017

We were treated with with great respect and professionalism. We wererecxommened by a friend and incredibly satisfied. Will be returning if any issues arise.

by - Verified Customer February 08, 2017

Very Satisfied as usual.

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by - Verified Customer February 05, 2017

Very Good Experience.

by - Verified Customer February 05, 2017

I had a really great first experience at Honest-1. I know I needed a couple of things but the employees did a great job of explaining exactly what work was needed and why. They took me as a walk-in and had my car done that same day. They even offered me a coupon I didn't know about. Great customer service and I would highly recommend their services!

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by - Verified Customer February 03, 2017

It was a pleasure working with Honest - 1 and the staff. They treat you kindly and with respect, are forthright in assessing and repairing only what is needed, and have proven to be highly competent and trustworthy.

by - Verified Customer January 31, 2017

THANK YOU VERY MUCH!!! VERY PROFESSIONAL, REASONABLE, FAIR AND CLEAN ESTABLISHMENT...

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by - Verified Customer January 31, 2017

Great work!!!

by - Verified Customer January 29, 2017

Very professional

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by - Verified Customer January 27, 2017

I booked an appointment for an oil change the day before the appointment. The day of, I dropped my car off and was told a certain time frame when it would be ready. I'm pretty sure it was completed sooner than expected. And also, the gentleman at the front desk is very informative and always courteous whenever I need assistance.

by - Verified Customer January 26, 2017

Only an oil change . good work

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by - Verified Customer January 24, 2017

they provided good customer service and did a good job with my car

by - Verified Customer January 17, 2017

The staff is always very friendly and knowledgeable and quick to get me in and out

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by - Verified Customer January 17, 2017

Very professional, honest, and followed through on commitment

by - Verified Customer January 16, 2017

I really impressed with the follow call a few days after I picked my car up.

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by - Verified Customer January 16, 2017

work was preformed as disscused on phone and in a timely maner

by - Verified Customer January 11, 2017

Our first time here. We were very happy with the cost and how fast they were.

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by - Verified Customer January 06, 2017

great!

by - Verified Customer January 06, 2017

Everyone was very friendly and accommodating.... the service was great as well!!!

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by - Verified Customer January 03, 2017

Everything was completed to my satisfaction

by - Verified Customer January 02, 2017

Good

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by - Verified Customer January 02, 2017

I have found my new mechanics!! Karen the owner is 100 percent on top of everything and just so friendly, karen actually showed up at my house to jump my car so I could make it to the shop to get my new battery!! Awesome customer service I'm so pleased and excited to have a mechanic that is so close lol but willing to go above and beyond the call of duty I will 100 percent recommend honest car to everyone and I look forward to having my car serviced with Karen and the honest team! Great job and thank you!

by - Verified Customer December 28, 2016

I came in for an oil change. It took 45 minutes which I suppose is fair, but according to my receipt, all fluids were topped off along with tires inflated. After coming home, I checked my power steering fluid to find it at minimum as well as my brake fluid. For the price, I will probably go to Blains Farm and Fleet in the future because it's the same price and in the past they have filled fluids. But, I did appreciate the snack inside after as well as the free keurig :)

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by - Verified Customer December 20, 2016

it was fine.

by - Verified Customer December 19, 2016

Great service, very nice waiting room and friendly staff. My oil change took about 10 min longer than expected (I was on break) but everything else was fantastic!

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by - Verified Customer December 16, 2016

Excellent customer service, friendly demeanor, and performed service on a timely manner.

by - Verified Customer December 15, 2016

First time coming to this shop, was recommended by a friend. Karen was so sweet, explained everything to me. Ive been taken advantage of so many times in other shops so I started having my mechanic friends look into what the shops tell me. When I talked to my guy friends about my experience and they said Honest 1 sounds like a good quality shop and I should definitely continue going to them.

I'll never go anywhere else

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by - Verified Customer December 14, 2016

I was pleased with the work that was perform on my car

by - Verified Customer December 14, 2016

I like Honest-1 because they are trustworthy. However, there was ice from my car to the front door and I feared I'd fall, also it took a rather long time to get an oil change - nearly an hour - and I did have an appointment.

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by - Verified Customer December 09, 2016

I love this shop. I feel like I can really trust them. They go out of their way to accommodate every thing I need.

by - Verified Customer December 05, 2016

I would definitely return. Unfortunately equipment was down and all work could not be completed in one visit, but more than willing to return to complete the necessary work.

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by - Verified Customer December 01, 2016

This was one of the most positive experiences I had taking my car in. They were very informative, and incredibly attentive. I highly recommend them.

by - Verified Customer November 25, 2016

Very pleased with the service

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by - Verified Customer November 24, 2016

VERY kind and they even gave me a ride home, so i did not have to hang around the shop all day!

by - Verified Customer November 22, 2016

Have and will continue to recommend your shop

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by - Verified Customer November 21, 2016

This was the second time i have brought one of my vehicles here to have anything other than the oil changed. The first time i need my tires balanced. There was an issue with that. I ended up going to discount tire where they were able to complete this task. On this trip I asked for an alignment and oil change. I was told it would take about an hour. 1 hr and 45 mins later they walked up and said they could not perform the service due to a machine failure and would i like to go ahead and get the oil changed. This shop does not have my confidence in its ability to do much more than an oil change.

by - Verified Customer November 18, 2016

An unpleasant job was completed quickly as promised.

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by - Verified Customer November 18, 2016

This shop is fantastic. I have an old car that needs repairs a couple time a year. I trust Honest One to properly repair my car and not over charge for those repairs. Honest One takes the time to explain and answer ALL of my questions. I am happy to bring my vehicle to Honest One because I can trust them

by - Verified Customer November 16, 2016

Service was timely, staff was pleasant and helpful and all issues were addressed and explained

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by - Verified Customer November 14, 2016

I tool my car in for the 15,000 mile checkup and was pleased with the work and the cost.

by - Verified Customer November 13, 2016

Cande, Ross, & the whole team are great! Thank you!

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by - Verified Customer November 13, 2016

Will come back

by - Verified Customer November 07, 2016

My last 2 visits went well. One being a re-attachment of a drip pan and the other an oil change. Both were performed on time and I was very satisfied.

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by - Verified Customer November 07, 2016

Very professional, courteous, friendly, timely with excellent customer service

by - Verified Customer November 06, 2016

They went beyond helping me with my car issues. Excellent customer service.

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by - Verified Customer November 03, 2016

This was my first time at Honest-1 Auto Care, but it won't be my last. They have first rate service and fair pricing.

by April 16, 2016

Timely and good customer service.

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by April 16, 2016

It was a very pleasant visit. Everyone was very professional and the service was informative.

by - Verified Customer April 15, 2016

They are all so great but Karen is super amazing.

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by - Verified Customer April 15, 2016

They do excellent work in a clean, well organized shop. Work was done on time and as estimated. I have a Lexus SUV and saved $100 off of the dealer quote for brake pad replacement.

by - Verified Customer April 15, 2016

The technicians were able to detect an electrical problem that was very tricky. I thank Honest -1 for taking the time & for being so honest with the whole situation. They kept me informed and showed me exactly where the problem was. I am ever so grateful to Honest-1.

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by April 13, 2016

They provided care for issues I was not aware of, efficient and timely!!

by - Verified Customer April 13, 2016

I was in for and oil change.

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by - Verified Customer April 09, 2016

Excellent and professional service.

by - Verified Customer April 08, 2016

Great service with helpful technician and office support.

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by - Verified Customer April 08, 2016

Friendly, fair prices and explained the condition of my car to me.

by - Verified Customer April 07, 2016

Excellent service of my vehicle.

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by - Verified Customer April 06, 2016

They explained problems very well, repair seems adequate, pointed out deficiencies in some previous work. However, they tried to get me to pay $670 for some windshield wiper work that apparently was not needed. I checked it out after they told me and found the problem much simpler than they told me. I fixed it myself with a $23 part online. This seems to be the case with every mechanic I have ever used, but I will keep on searching.

by - Verified Customer April 04, 2016

Every time I come it's perfect I can't believe how they show you what is wrong. And then explain to you how is will be fixed.

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by April 01, 2016

Very friendly and approachable staff. Great environment.

by - Verified Customer March 31, 2016

Good service without a long wait.

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by March 31, 2016

I had received a free oil change coupon for your shop. I thought everyone was very nice. Your shop was very clean and nice looking.

by - Verified Customer March 29, 2016

I went in for an oil change and they came back with a list of things that needed repair. One of those being the battery. I was told it was weak. When I questioned the owner on that saying the battery was less than 6 months old and was replaced when the alternator went out because it drained the old battery, she said let me go back to the mechanic and see what's going on. She came back saying the battery was retested and was fine. Shady....so why would I believe anything else they had to say was wrong with the vehicle? Would never go back there nor would I recommend it to anyone.

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by - Verified Customer March 29, 2016

Everything smooth and unstressful. All work was thoroughly explained. Additional work on brakes was suggested, including taking me to look at exactly what was being recommended and why. Service was fast and efficient.

by - Verified Customer March 29, 2016

Very good service, quick, accurate and good price.

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by - Verified Customer March 26, 2016

Clean shop. Friendly service. Prompt service.

by March 26, 2016

Good work and communication.

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by - Verified Customer March 25, 2016

They are Honest and Professional.

by - Verified Customer March 23, 2016

One of the best auto repair shops in the city. Everyone was very helpful, courteous. They carried out what they promised. Plus give me a discount for $10 and I found another on line for $30. They give me the $30 without any hesitation.

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by - Verified Customer March 23, 2016

Quick and friendly oil change.

by - Verified Customer March 22, 2016

Fair price, quick service, and nice staff.

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by March 18, 2016

The problem was not resolved, I was told I need new back brakes even though I had them done just 9 months earlier.

by - Verified Customer March 18, 2016

The staff is friendly and keep you updated on your car's status.

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by - Verified Customer March 18, 2016

Repair was complete and done in a timely manner. I was given a loaner car, as well.

9 verified customers did not leave comments but provided these ratings:
by Joanne, Matt, Yulia, Kevin, Devin
by Sam, John, Mari
by Laura

RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
87
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
95

The Aurora location of Honest-1 Auto Care has been serving the local community since 2014. This RepairPal Certified shop features a very experienced team with an excellent mix of training and ASE certifications. They are equipped with the tools and diagnostic equipment necessary to service and repair today's modern vehicles. Work performed here can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “excellent”, “perfect”, “amazing”, and "professional". A local shuttle service, loaner cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair

AMENITIES

  • Early Bird Dropoff
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • NAPA

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Honest-1 Auto Care - Aurora

Asset 71
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