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H.I.S. Automotive Service

(541) 497-7251
112 Verified Reviews
hiswork@riousa.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed

ADDRESS

1721 SE Stephens St
Roseburg, OR 97470 USA

AUTO REPAIR EXPERIENCE

  • David Gibson, Owner
  • Established 2012
  • 2 Auto Repair Mechanics on Staff
  • 14 Years of Car Repair Experience

H.I.S. Automotive Service Reviews

OVERALL RATING

112 Verified Reviews
5 stars
(90)
4 stars
(12)
3 stars
(3)
2 stars
(0)
1 star
(7)
by - Verified Customer October 26, 2017

I have always been pleased with the service.

by - Verified Customer October 24, 2017

They did the oil change and inspection quickly and efficiently.

by - Verified Customer October 18, 2017

Good service

by - Verified Customer October 18, 2017

No need for guess work, when something doesn't feel right, I know they'll find it.

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by - Verified Customer October 15, 2017

I was thankful you took the time to do the repairs on the spot even though my appointment was just to check the brakes.

by - Verified Customer October 12, 2017

Very satisfied with the entire experience. Looked a long time to find a good repair shop in Roseburg. Found it!

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by - Verified Customer September 26, 2017

Great customer service!

by - Verified Customer September 19, 2017

Very nice & friendly. Just had error lights diagnosed. No work at this time. Thank you !!

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by - Verified Customer September 12, 2017

Extremely helpful and friendly folks.

by - Verified Customer September 07, 2017

Very nice and thorough.

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by - Verified Customer September 06, 2017

Very good work. People are very easy to deal with. Will be going back for more work soon.

by - Verified Customer September 05, 2017

This shop is the only place to go! They live up to their name-Honesty, Integrity, Service

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by - Verified Customer September 05, 2017

I've recommended Dave & TJ to anyone that I know in need of repairs. Always priced right & usually below quote when complete. Love their honesty & integrity!

by - Verified Customer August 28, 2017

Every time I got my car back something else was wrong. The staff was rude, and tried charging me $90 for a part that I found for much cheaper online.

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by - Verified Customer August 24, 2017

I decided not to have the work done because of total cost for blown head gasket, I feel the shop was reputable and up front about the work needed to be done. I will be back when I need a good mechanic.

by - Verified Customer August 20, 2017

Went in for diagnostic. The team got me onto the schedule quickly and were very thorough.

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by - Verified Customer August 17, 2017

Service: excellent
Price:fair. Dave even did emergency repair for free.
Thanks for all your help keeping my work vehicles running well.

by - Verified Customer August 16, 2017

Good job

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by - Verified Customer August 08, 2017

The employees did a great job of quickly diagnosing the problem and explaining my repair options.

Once I decided how I wanted to proceed they completed the repairs on time for the price agreed. I had checked other shops before authorizing the repair and H.I.S. rate for the repair was very competitive and cheaper than a lot of other reputable shops.

Every staff member I dealt with was very friendly and helpful. Overall, this was a great first experience with this shop and I won't hesitate to use them in the future.

by - Verified Customer July 26, 2017

Standard a/c service did not fix the 'a/c not working problem'. Dave called me and said no charge to diagnose the underlying problem. They were able to trace it to a relay within a couple of minutes. Replaced relay and on my way. Thanks, Dave!

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by - Verified Customer July 24, 2017

Excellent service.

by - Verified Customer July 16, 2017

I won't let anyone else work on my car.
They always treat me right. I'm not just a client, I'm a friend

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by - Verified Customer July 11, 2017

Not happy

by - Verified Customer July 05, 2017

I'm so excited to have found this repair shop.

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by - Verified Customer July 04, 2017

The service was excellent they explained what they needed to do to fix the problem I will be bringing my vehicle to HIS Automotive only from now on.

by - Verified Customer July 02, 2017

All was good.

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by - Verified Customer July 02, 2017

They knew my name the second time I walked into the shop. I am pretty young and being treated with respect by an expert really made me feel like I could trust these guys.

by - Verified Customer July 02, 2017

Best shop experience I ever had.

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by - Verified Customer June 22, 2017

Glad I came to H.I.S auto! Front desk employee was very kind and helpful. The shop got the job done with out trying to pressure me into any extras, unlike other places I've gone to in the past. A+ job.

by - Verified Customer June 21, 2017

Very personable and professional. Will not try to up sale you on anything.

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by - Verified Customer June 21, 2017

Best shop in town!!

by - Verified Customer June 21, 2017

They do a great job.

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by - Verified Customer June 12, 2017

Quick scheduling; no hassles; no pressure; great service.

by - Verified Customer June 04, 2017

The car was not ready on time not due to action but parts not delivered when promised.

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by - Verified Customer May 25, 2017

Excellent automotive service, and great customer service!

by - Verified Customer May 25, 2017

It was time sufficient to my needs and done right.

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by - Verified Customer May 24, 2017

I was extremely pleased with the work done and felt I was treated very well. I will be back for all my service needs.

by - Verified Customer May 23, 2017

I needed the car repaired quickly. You men were polite and gave me a time frame I could work with. Thank you.

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by - Verified Customer May 21, 2017

Great job!

by - Verified Customer May 11, 2017

Great!

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by - Verified Customer May 11, 2017

Great job!

by - Verified Customer May 10, 2017

Very nice people. Job well was done.

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by - Verified Customer May 10, 2017

These guys are just wonderful. They are true to their name. They do their work with diligence. They are honest in their inspection and do not tell you that a lot of things are wrong just to make more money. There is a reason why their lot is always full with cars that have problems. Try them and see!

by - Verified Customer May 09, 2017

Thanks for the great service.

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by - Verified Customer May 09, 2017

Thank you!

by - Verified Customer May 07, 2017

One of the best places I have ever dealt with! Highly Recommend.

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by - Verified Customer May 01, 2017

Outstanding in every way.

by - Verified Customer April 23, 2017

I took my car in for emergency repair and Zack got my car looked at that day. Zack kept me informed the whole time on my cars status. I felt taken care of and confident in their abilities. Anyone who needs repairs done should go to H.I.S Automotive. They are professional and also personal in a wonderful way. Thank you so much for your help on my Jetta.

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by - Verified Customer April 20, 2017

Super great customer service. Love the fact you will pick up the customer when the vehicle is ready.

by - Verified Customer April 17, 2017

Great experience!! Brought in car for tune up; everyone was upfront on tune up not potentially fixing the problems I was having. Great pricing and gave me a ride to work!! Thank you so much!

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by - Verified Customer April 06, 2017

David and the crew are very professional. They take the time to listen to my concerns and explain what needs to be done.

by - Verified Customer April 02, 2017

I was very pleased with the uncommon care I received. It was amazing that my car was brought back to me personally and it was not a problem. :)

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by - Verified Customer March 30, 2017

I'm friends with the owner and respect him and his work and never disappointed in the quality of work he does.

by - Verified Customer March 28, 2017

Great business.

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by - Verified Customer March 20, 2017

Very pleasant.

by - Verified Customer March 14, 2017

A place to trust!

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by - Verified Customer February 26, 2017

I had them fix my brakes and service the transmission. They even gave me a ride back to work while they fixed everything.

by - Verified Customer February 16, 2017

Higher priced but job well done!

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by - Verified Customer February 06, 2017

Great place, very straightforward and honest.

by - Verified Customer January 25, 2017

Good repair!

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by - Verified Customer January 25, 2017

Very happy with my starter. I'll be back and hopefully not soon. God bless you all.

by - Verified Customer January 22, 2017

The guys at the shop took great care to get our truck done as quickly as possible as we were on vacation. Would highly recommend them to friends and family.

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by - Verified Customer January 15, 2017

Great, honest shop!!

by - Verified Customer January 12, 2017

Amazing service. Friendly atmosphere. Dave is a great and fair guy. I am making this my go-to shop.

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by - Verified Customer January 08, 2017

Fantastic experience. We broke down on the road and took us in immediately. We received top notch care all the way around. This place should be the model for all repair facilities!

by - Verified Customer December 29, 2016

Good work done in a timely manner.

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by - Verified Customer December 15, 2016

I love the work Dave and his team do, I've been in a few times and they've always treated me amazing. The next time I need work done, I'll definitely go for them.

by - Verified Customer December 13, 2016

Very satisfied!

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by - Verified Customer December 08, 2016

Excellent experience!

by - Verified Customer December 07, 2016

Very pleased.

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by - Verified Customer December 04, 2016

Friendly informative staff, reasonable, quality service, and repairs. Thank you.

by - Verified Customer November 22, 2016

Dave has always been very helpful in explaining the process of the repairs and what to expect, so there are never any surprises when the bill comes.

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by - Verified Customer November 22, 2016

Thanks

by - Verified Customer November 22, 2016

Great people, great work. Will be returning for future.

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by - Verified Customer November 21, 2016

Good job!

by - Verified Customer November 16, 2016

Awesome attitude and honesty....huge breath of fresh air. Thanks!!

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by - Verified Customer November 16, 2016

Dave is very pleasant and personable. He explains what is needed to be done to my cars and offers help in deciding what is the best options at the time and doesn't pressure me in any way.

by - Verified Customer November 16, 2016

HIS Automotive have taken care of our cars very honest and respective to us.

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by - Verified Customer November 03, 2016

Dave did a great job as always. Wonderful service, solid repairs, and appropriate maintenance. Job well done.

by - Verified Customer November 02, 2016

Oil change on 2015 Toyota Camry. Everything was done correctly and on time. Not much else to ask for on an oil change

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by - Verified Customer November 02, 2016

I just love this place and recommend it to all my friends. I feel like I finally found an honest mechanic.

by - Verified Customer October 31, 2016

Great service!

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by - Verified Customer September 08, 2016

The work was completed quickly and the service was friendly, but the prices were about twice what I expected them to be and it wasn't until I went to pick up my car and looked on the receipt that I saw that the part the shop used was refurbished. They never told me that - neither on the phone after diagnosis of the problem, nor in person when I picked up my car. That feels deceptive to me.

Also, everywhere else we have lived and had work done on our cars they have only charged a diagnostic fee if we decided not to actually have the work performed. However, H.I.S. charged me a $46 diagnostic fee, without informing me that it would be in addition to the cost of the repair! Yes, I could/should have clarified this before having the work done, but, again, it still feels deceptive to me as a customer. I feel like H.I.S. took me for as much money as they possibly could and I will not be returning to the shop.

by - Verified Customer September 08, 2016

Very thorough and professional.

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by - Verified Customer August 30, 2016

My experience was great. I dropped my car off and by the afternoon I had a very reasonable quote. By the following afternoon I had my car back running better than it had in two years!
Thank you Dave and your staff for giving me the freedom to leave town!

by - Verified Customer May 19, 2016

Great shop.

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by - Verified Customer May 18, 2016

They got the work done quickly. Everything works well! Very pleased with the work and the people!

by - Verified Customer May 18, 2016

Fast and friendly service.

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by - Verified Customer May 17, 2016

Good service and showed true concern for my safety.

by - Verified Customer May 04, 2016

Nice job. I got my car back the day after it was towed there, alternator replaced, and a nice warranty.

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by - Verified Customer May 03, 2016

I took my car in there a few weeks ago for him to check and his guy had done it. His guy came up with all of these things wrong with it. I don't think those things weren't wrong with it. I'm not going back anymore.

by - Verified Customer April 28, 2016

They went above and beyond to make sure things were right with my vehicle as well as taking me to work and picking me up at the end of the day.

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by - Verified Customer April 25, 2016

They put you at ease and know what they are doing. We know we can trust them to identify the problem and resolve it.

by - Verified Customer April 20, 2016

It was friendly knowledgeable service. Dave goes the extra mile for people.

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by - Verified Customer April 20, 2016

They went through and identified a couple of things and told us what could be done before we sold the vehicle. They just did the brakes for us.

by - Verified Customer April 18, 2016

The customer service was great. They were very professional and very nice people. They did a good inspection of my truck. They told me about problems that other places couldn't see.

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by - Verified Customer April 17, 2016

They are excellent people. They treat you right. They do not screw you over like everyone else. They are good people. I can recommend anyone to them and they would take good care of them. Anytime I need to go out of town, I show up there and take care of my rig and tell me that I'm good to go.

by - Verified Customer April 07, 2016

Friendly, honest, they are good at what they do.

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by - Verified Customer April 06, 2016

I have been there one time and I was not satisfied at all. It is still incomplete. I only have twenty out of twenty-four lug nuts I paid twenty bucks for. I am very dissatisfied with both the customer service and the work.

by - Verified Customer April 06, 2016

Very friendly and fast service!

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by - Verified Customer April 05, 2016

I can always guarantee that what they do for me is above standard and below cost. If there is a way that they can save me money, they do so. I have gone in there and they quoted me a price and then the bill was far less than they quoted.

by - Verified Customer March 13, 2016

Dave and DJ are always there to help with a smile. they tell you what you need and don't try to sell you anything more. Good old fashioned honest repairs.

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by - Verified Customer March 10, 2016

It was awful. I am considering a lawsuit.

by - Verified Customer March 09, 2016

I wanted to make sure that my oil and fluid levels were at a good level prior to a long trip.

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by January 14, 2016

Great. Friendly & knowledgeable.

by - Verified Customer January 10, 2016

Prompt and friendly.

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by - Verified Customer October 12, 2015

Good work has been done on my vehicle.

by - Verified Customer October 07, 2015

They were very good.

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by - Verified Customer September 30, 2015

Great.

by - Verified Customer September 23, 2015

This is the only shop that found an A/C problem with my Tundra. Including Dealerships in Arizona, California, and Oregon.

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RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
85
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
93

H.I.S. Automotive Service was established in 2012 and has been providing Roseburg and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “knowledgeable”, “great”, “professional”, and “excellent”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts

AMENITIES

  • Car Delivery
  • Car Pickup/Dropoff
  • Early Bird Dropoff
  • Gas/Diesel
  • Military Discount
  • Service Guarantee
  • Shuttle
  • Wireless Internet

MAKES WE SERVE

  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volvo
+ More

Map
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